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SERHS Natal Grand Hotel & Resort

Traveller (3882)
Pool & Beach (897)
Room & Suite (608)
Certificate of Excellence
Overview
Av. Senador Dinarte Medeiros Mariz, 6045 Via Costeira, Natal, State of Rio Grande do Norte 59090-002 Brazil See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star accommodation
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Rooms
03 Feb04 Feb
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1 room, 2 adults, 0 children
Standard Room
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Reviews (8 297)
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195 results
Traveller rating
77
63
29
14
12
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LanguageEnglish
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77
63
29
14
12
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All reviews ponta negra pizza restaurant kids club junior suite pool area large resort large bed level of customer service huge pool lobby bar very nice hotel tapioca only bad thing private beach high tide large variety dinner buffet
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1 - 5 of 195 reviews
Reviewed 3 weeks ago via mobile

Got to the hotel and the rooms were smelling like mold and the pillows smelled really bad, the front desk did nothing at all to help solve our problems. We also got the all inclusive package but many items were not included in the "all...More

Date of stay: January 2019
1  Thank Giovanna D
Response from SerhsBR, Gerente at SERHS Natal Grand Hotel & ResortResponded 2 weeks ago

Hi Giovanna, Thanks for reaching out to us. I’m sorry about any problem during your stay. We inform you that the Hotel has an option that we call "SERHS inclusive" and not "All Inclusive". We are talking with our team about exploring this issue more...More

Reviewed 3 weeks ago

This I a good hotel in on the beach in the tourist district of Natal. I would rate it more 4 star than 5, but still well worth what we paid.We were booked full board but the first 2 lunches and dinners we had to...More

Date of stay: December 2018
Thank Lin451
Response from SerhsBR, Gerente at SERHS Natal Grand Hotel & ResortResponded 2 weeks ago

Hi Lin, Thank you for choosing us. It is great to know that you want to return at the SERHS Hotel. Our team will continue working to provide experiences as positive as yours. We look forward to your return!

Reviewed 10 November 2018

We had a wonderful stay at this hotel, where they could not have been more accommodating. We had requested a quiet room and were very happy to find that not only did we have a quiet room, but we had been given a junior suite....More

Date of stay: November 2018
Thank MalgoRoz
Response from SerhsBR, Gerente at SERHS Natal Grand Hotel & ResortResponded 24 November 2018

Hello Rozwadowska, Thank you for choosing the SERHS hotel to enjoy your vacation. We were happy to hear that your stay was pleasant. We will continue working to make your next stay even better! It will be a pleasure to host you again.

Reviewed 3 October 2018 via mobile

I didn’t like this hotel. The rooms and hotel facilities are not clean, you have to ask for the maid to a better service, the pool floor was reaaaaalllyyyy dirty and the gym is really dirty and old. I don’t recommend.

Date of stay: September 2018
Thank M3381WMamandaa
Response from SerhsBR, Gerente at SERHS Natal Grand Hotel & ResortResponded 3 October 2018

Hi Amanda, Thanks for reaching out to us. I’m sorry about any problem during your stay. I’m talking with my team about exploring this issue more now. I just want to let you know that your issue is important to us.

Reviewed 8 September 2018 via mobile

Its an excellent hotel very close to the Natal city. This hotel is 1000 star because we can find everything in it. Beaches and huge pool all in front of the hotel gives total luxuiry. I and my family are totally satisfied.

Date of stay: September 2018
Thank Edivanilson P
View more reviews
About
Description
Find out the Innovative concept in hospitality. It is located between Ponta Negra and Areia Preta, on Via Costeira in Natal, from 38 km from the Aluízio Alves International airport. It stands out for its elegant More and modern construction and above all for the quality of its services and facilities. It is a 5 stars category Hotel Complex in European standard: exclusive environment and design, classy, comfortable, and detailed elegancy. Quality in favour to our guests in Natal, the sun city, known as the one which has the most pure air of the American continent. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Free Parking
Bar/Lounge
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Spa
Free High Speed Internet (WiFi)
Breakfast included
Adult pool
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Refrigerator in room
Wheelchair Access
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
,
Top resorts Hotels
,
Spa
,
Business
,
Luxury
,
Family
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
,
Top resorts Hotels
,
Spa
,
Business
,
Luxury
,
Family
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
396
Price range
US$83 - US$317 (Based on Average Rates for a Standard Room)
Also Known As
Serhs Natal Grand Hotel
,
Serhs Grand Natal
Location
Brazil > State of Rio Grande do Norte > Natal
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
,
Top resorts Hotels
,
Spa
,
Business
,
Luxury
,
Family
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
396
Price range
US$83 - US$317 (Based on Average Rates for a Standard Room)
Also Known As
Serhs Natal Grand Hotel
,
Serhs Grand Natal
Location
Brazil > State of Rio Grande do Norte > Natal
Photos
Traveller (3 882)
Pool & Beach (897)
Room & Suite (608)
Dining (237)
Family and Play Areas (58)
Amenities (40)
Business Centre & Event Rooms (9)
Nearby
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Nearby AttractionsSee all 198 nearby attractions
Lagoa Peracabu
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Helicopter tour
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Questions & Answers
Ask a question
CariocaUK
8 August 2016|
Answer
Response from SerhsBR | Property representative |
Prezado Sr. Carioca Bom dia! Agradecemos pelo contato! Temos cervejas a partir de R$ 7,00 + taxa (10%) Refrigerante a partir - R$ 6,90 + taxa (10%) (latinha) Vinho nacional a partir de R$ 59,00+taxa (10%) Espumante... More
1
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Google Translation
Room Tips
"Make sure you get a room facing the ocean, even if you need to pay more. The hotel has many poor rooms,..."
heitora2018
18 Jan 2018
Read review
"Ask for a room with ocean views."
zbrasilis
31 Oct 2017
Read review
"sea view is best option"
michaelgM8944FR
11 Oct 2017
Read review
"Excellent service, wonderful view and super quiet."
arnoldp887
08 Sep 2017
Read review
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