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Mercure Belo Horizonte Vila da Serra

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Alameda da Terra 405, Nova Lima, State of Minas Gerais 34000-000 Brazil
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (257)
Room & Suite (82)
Pool & Beach (21)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Individually wrapped toiletries
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 7 hotels in Nova Lima
Location
Cleanliness
Service
Value
The Mercure Belo Horizonte Vila da Serra hotel is located in Nova Lima adjacent to the Belvedere district and a few minutes from the center of Belo Horizonte and Savassi.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Kids stay free
Children's television networks
Business Centre with Internet Access
Car park
Wifi
Rooftop pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Fitness / spa changing rooms
Sauna
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Conference facilities
Banquet room
Meeting rooms
Steam room
Rooftop terrace
Baggage storage
Concierge
Shops
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Kitchenette
Flatscreen TV
Hair dryer
Telephone
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, Spanish, Portuguese
739Reviews3Q+A10Room tips
Traveller rating
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Most Recent
Rodrigo Andrade wrote a review Sep 2021
2 contributions1 helpful vote
Rose works at breakfast. she is great. Very friendly and welcoming. From the moment I walked in she welcomed me and walked me over the breakfast bar letting me know what they had available today. Rose also asked me if I wanted to order eggs from the kitchen. Again, she was great!
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Date of stay: September 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mercure Vila da Serra, General Manager at Mercure Belo Horizonte Vila da Serra
Responded 30 Sep 2021
Prezado Sr. Rodrigo, Agradecemos imensamente seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Vila da Serra. Seus comentários e sugestões serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para melhorarmos a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em breve. Atenciosamente, Roberto Pereira Coordenador de Recepção Mercure BH Vila da Serra
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Spotydog wrote a review Mar 2020
Perth, Australia3 contributions7 helpful votes
The hotel itself is ok, not in perfect condition but nothing that stands out too much. The staff however are all very friendly and Fernando was great at the front desk. Helped us with all our needs and speaks English. The restaurant Olegano attached is fantastic. Great service and food. Sebastian speak great English and is very accomodating. Pasta and Pizzas are very good.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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842uwe wrote a review Jan 2020
Belo Horizonte, MG1 contribution1 helpful vote
Specially Fernando was a great help to me! I forgot something im my room, as I stayed one night in Sao Paulo. He took care of my stuff and gave it to me, when I arrived back in the hotel. Thanks again for this very nice service
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote1 Save
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Response from Mercure V, Gerente de relações com clientes at Mercure Belo Horizonte Vila da Serra
Responded 31 Jan 2020
Dear, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Osmário Sousa Vieira
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Travel_reviews_12345 wrote a review Sep 2018
San Francisco, California43 contributions25 helpful votes
This is a lovely hotel. I stayed at this hotel several times, and if I'm back at Belo Horizonte, I plan to stay at the hotel again. It is a 3-4 level hotel, not a fancy hotel. Plus Service is wonderful and caring. The room is large, very clean and the bed is comfortable. The decor is simple. The Italian restaurant at the lobby floor is amazing - fresh salad, high quality pizzas and dishes, great deserts and amazing service. We had several business meetings at the hotel, and the busines service and setup was professional and accommodating. Minus During my last stay, the Wifi at the room was poor. It was slow and at times I had to reconnect. I believe my room was located too far from the router. Next time request a room that has better wifi service.
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Date of stay: September 2018
Location
Cleanliness
Service
Trip type: Travelled on business
Room Tip: Ask for a room with good Wifi connectivity
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Mercure V, Gerente de relações com clientes at Mercure Belo Horizonte Vila da Serra
Responded 09 Oct 2018
Dear, We thank you immensely for your notes regarding your stay at the Mercure BH Vila da Serra. Your evaluation will be shared with our teams. Rest assured that your feedback is an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and hope to see you soon. Regards, Osmário Sousa
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Rashid Isa Rishi AlHeddi wrote a review Apr 2018
Dubai, United Arab Emirates1260 contributions87 helpful votes
+1
I stayed here for two nights and had a very pleasant stay here- The hotel has friendly and helpful reception staff & Conceige with well appointed clean rooms -My room had a small sitting room , a large outside Balcony terrace, and a separate Bedroom with a safe, ironing board, iron, good large cupboard for clothes , small pantry with tea/ coffee making inroom facility , TV with Various channels and Airconditioning- On the Rooftop there is a Gym and a small swimming pool (not heated ) & a Sauna( which was not working). Good fresh Breakfast is served at P level with nice local fresh fruits & juices and downstairs a nice Italian Restaurant too next to the reception area. The Chef at Breakfast made to order Fresh Vegetable Tapioca which was very tasty and I enjoyed same being a Vegetarian. They also make to order Omelettes and Fried Eggs etc. The Breakfast restaurant waiters were very helpful and courteous though having very limited English Language capability. The only issue was no free bottle of drinking water in rooms so after a flight & over an hours drive from the Airport you tend to get thirsty and you have to shell out 7 Rias for a small bottle of water from the minibar in room. So please visit a Supermarket and purchase before coming to the Hotel!!! Also no English language newspapers or English news articles printouts. Good Choice of restaurants and a bakery nearby just across the street from the Hotel. As a Silver Accor member I was recognised. A good secure place to stay and I will visit again here in future.
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Date of stay: March 2018Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mercure V, Gerente de relações com clientes at Mercure Belo Horizonte Vila da Serra
Responded 23 May 2018
Dear Rashid, good mornig! We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Osmário Sousa Vieira Coordinator of Events
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mari785 wrote a review Sep 2017
1 contribution
Room was clean and organized. It had small kitchen that was super useful. Hotel is near the mall, a couple of pubs, restaurants and galleries but is far from downtown Belo Horizonte. There is a great pizza restaurant just next door. Breakfast and WIFI were great.
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Review collected in partnership with Accorhotels.com
Date of stay: September 2017
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mercure V, Gerente de relações com clientes at Mercure Belo Horizonte Vila da Serra
Responded 21 Sep 2017
Dear Mari, We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra
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anurag19aggarwal wrote a review Jan 2017
New Delhi, India90 contributions6 helpful votes
I stayed in Mercure for about 2 weeks, I found it to be an average hotel. The room was good but I found the washrooms to be very tiny. Other than that, there was nothing good and nothing bad with the hotel and services provided by the hotel. They were just average.
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Date of stay: January 2017
Location
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mercure V, Gerente de relações com clientes at Mercure Belo Horizonte Vila da Serra
Responded 26 Jan 2017
Dear Anurag, good afternoon! We greatly appreciate your comments relating to your accommodation at Mercure Belo Horizonte Vila da Serra. Your comments and suggestions will be shared with our teams. Rest assured that your feedback will be an encouragement to improve the quality of our services. Thanks again for letting us know about your experience and we hope to see you soon. Regards, Team BH Mercure Vila da Serra
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paulo_fleck wrote a review Jan 2017
Nova Lima, Brazil1 contribution
Less than expected due to bad maintenance of the rooms... I had to ask change of the room 2 times... Cleanliness and quality of service where the key points of the claims... Not the expected quality for a Mercure brand...
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Review collected in partnership with Accorhotels.com
Date of stay: December 2016
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
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Response from Mercure V, Gerente de relações públicas at Mercure Belo Horizonte Vila da Serra
Responded 26 Jan 2017
Dear Mr. Paulo! Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra
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Wpungs wrote a review Jul 2016
Sao Paulo, Brazil1 contribution
Two non conformity occurred: -My reservation included the free breakfast, but during the check out the system di not inform this. The operator only accepted my arguments, when I showed the confirmation e mail in my smartphone; -In the second day, they forgot to put the hand towel in the bathroom
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Review collected in partnership with Accorhotels.com
Date of stay: July 2016
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mercure V, Gerente de recepção at Mercure Belo Horizonte Vila da Serra
Responded 15 Jul 2016
Dear Mr. Wpungs, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra
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Claudio Soares de Sa wrote a review Jul 2016
Belo Horizonte, MG7 contributions4 helpful votes
Rooms are good and the price is fair. Service is mediocre. The staff seems untrained and always hesitant. We ordered in-room breakfast and they forgot to bring plates and silverware. When we asked, they took 15 minutes to bring it. I recommend it, but keep your expectations low.
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Date of stay: June 2016Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mercure V, Gerente de recepção at Mercure Belo Horizonte Vila da Serra
Responded 15 Jul 2016
Dear Mr. Cláudio, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Vila da Serra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mentioned on your comments and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Team BH Mercure Vila da Serra
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PRICE RANGE
US$58 - US$79 (Based on Average Rates for a Standard Room)
LOCATION
BrazilState of Minas GeraisNova Lima
NUMBER OF ROOMS
112
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Frequently Asked Questions about Mercure Belo Horizonte Vila da Serra
Which popular attractions are close to Mercure Belo Horizonte Vila da Serra?
Nearby attractions include BH Shopping (0.6 km), Torre Alta Vila (0.7 km), and Esopo, a Taberna dos Tempos (0.9 km).
What are some of the property amenities at Mercure Belo Horizonte Vila da Serra?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Mercure Belo Horizonte Vila da Serra?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Belo Horizonte Vila da Serra?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Mercure Belo Horizonte Vila da Serra?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Mercure Belo Horizonte Vila da Serra?
Conveniently located restaurants include Coco Bambu Conceito BH Shopping, La Macelleria Vila da Serra, and Udon Belvedere.
Are there opportunities to exercise at Mercure Belo Horizonte Vila da Serra?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Mercure Belo Horizonte Vila da Serra?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Belo Horizonte Vila da Serra offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Belo Horizonte Vila da Serra?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to Mercure Belo Horizonte Vila da Serra?
Many travellers enjoy visiting Edifício Maletta (6.2 km), Placa Comemorativa do Clube da Esquina (7.9 km), and Paróquia São Sebastião (6.6 km).