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Sheraton Ankara Hotel & Convention Center

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Noktali Sokak Kavaklidere, Ankara 06700 Turkey
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (226)
Room & Suite (57)
Dining (27)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 20/07/23 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Ankara Hotel & Convention Center
Updated 20/07/23 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 227 hotels in Ankara
Location
Cleanliness
Service
Value
Travellers' Choice
The hotel is more than just a 24 story high rise Ankara icon, offering luxury, convenience and hospitality, all in one great location. The guest rooms are tastefully furnished to create a perfect environment for both business and leisure with all the amenities you can expect of a luxury hotel, plus world class technology. The location is central, literally in walking distance to a shopping mall, a shopping street, large number of restaurants and bars. Window top fitness center with 655sqm area, all day open restaurant, a sports bar, free internet in rooms and public area are few of the services and amenities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Car hire
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Quiet
Languages Spoken
Turkish
Hotel links
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Location

Full view
95Great for walkers
Grade: 95 out of 100
80Restaurantswithin 0 km
13Attractionswithin 0 km
552Reviews9Q+A63Room tips
Traveller rating
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  • 16
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Popular mentions
Can Balcıoğlu wrote a review Jul 2021
Ankara, Turkey3 contributions2 helpful votes
I lost my wallet during a train trip to Ankara prior to my reservation and when I arrived at the hotel early in the morning they had already prepared my room. Furthermore they were very tolerant about my check in. I have serious health problems and they were very emphatatetic. The hotel is located in central Ankara close to the Tunalı Hilmi street and many pastry shops in walking distance. The breakfast was superb I had the best Eggs Benedict in years make sure you ask it with bacon. I would like to personally thank Mr.Cenk Ms.Maria Ms.Burçin Ms.Mehtap Mr.Coşkun and Mr.Bora for their warm hospitality and above all friendship.
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Date of stay: July 2021
Value
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Room Tip: best staff ever
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year062 wrote a review Nov 2020
Kuwait City, Kuwait693 contributions40 helpful votes
+1
The hotel located near mall, restaurants and shopping center, staff very helpful, room is good size, clean and good equipped, internet good speed, Breakfast should be buffet but due to COVID serving on the table almost like buffet, parking the have private parking or valet
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Date of stay: November 2020Trip type: Travelled with family
1 Helpful vote
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Ayad Khalil wrote a review Sep 2020
London, United Kingdom9 contributions2 helpful votes
+1
I have travelled to Ankara after a fantastic holiday in Dalaman at a five stars resorts . I have been to many hotels and resorts in Turkey in the past 22 years . It was my first trip to Ankara and I have booked into the Sheraton hotel based on trip adviser reports and reviews . I wanted a 5* hotels in an upmarket section of the city . I have booked for 6 nights directly with the hotel as I am a member of that groups of hotels . The hotel has an excellent location , remarkable building with a well known jazz bar on site . When I arrived to the hotel I was greeted by polite and nice reception person ( Name Burak) . He has given me room 817 on the eight floor . When I have got to the room and attempted to unpack I have noticed that the room was very tired with ancient bathroom and in no way to match any 5* hotels in Turkey not to mention the rest of civilised world . To be honest you would struggle to give it a 4* status . The Jazz bar turned up to be close due to Covid 19 restrictions. I returned to the reception desk and requested another better room with a better bathroom . He replied to me saying no other room is available . In response , l have requested to speak to a manager . After waiting for awhile I got the front desk manager who was very polite and he accept that the institution is old (26 years old) and they have embarked on modernisation plan ( I have looked all over the complex ,inside and outside the building, but I have failed to notice any noticed building activities) . He said to me that I enjoyed the group discounted member rate and that’s it as if the rate justified a bad accommodation or service . A statesman the group head office need to clarify . However , he came with an idea of paying €15 per night to upgrade to a better room at the next building and to have an access to their lounge room ( Lugal , an upmarket name of the chain) . Unfortunately , I had no choice but to accept the offer and to cough out €90 . In the early hours of the morning I have noticed that I have left my iPhone charger with the adapter attached to the desk lamp with my medical PPF3 mask . I have requested the concierge to bring them back but he only found the mask but the charger and the adapter have vanished . I visited the room personally to look for it. The room was left empty and only the domestic staff had access to it . I have informed the reception but they came back saying sorry we can’t find it . A security issue the hotel management need to address . The new given room ( 3423) was very spacious, suit type, nice view , well equipped , with comfortable bed and pillows and with modern bathroom but the bathroom was badly maintained . Next morning , I had to shower but the knob that Chang the water from the hand set to the ceiling shower came out into my hand . I have to report it and it’s was fixed on the same day ( picture provided) . As I was getting out of the shower , thank God, I have noticed that the floor towel looked wet . As I stepped out of the shower I have felt the floor is covered with water and luckily I didn’t slipped , very hard to notice as the floor was shining white marble ( a serious health and safety issues with serious consequence if it had happened to me ) . I had to spend time drying the floor with the available towels . I have noticed big gap between the fixed glass panel and the wall as well as gap in the plastic sealer of the door ( pictures provided ) . I had to mention it to Burak on the day I have to check out . Back to the lounge offer , I have visited the room on several occasions and I have noticed they will only offering tea , coffee and water during day time ( similar to what you can get in your room ) . Only Soft drink , beers and wine are provided between 18-24 hours . No sealed cakes , no sealed sandwiches are provided like what offer other institutions . Funny enough the fridge was looked with a primitive padlock ( picture provided ) I was so dis- appointed with the quality on offer. It sound like a scam . The breakfast was reasonable , not a buffet service due to current Covid 19 recommendations . The waitresses were very polite , professionals and caring . The only set back was the guy at the restaurant reception. He neither speak nor understand English and he on one occasion asks a female Chief to translate to him my request. A strange appointment in a big chain hotel in the capital of turkey dealing with international visitors . In conclusion , I feel that this hotel should not be awarded 5* status in his status que . Also , I feel that the management team is very week at Ankara Sheraton and not up to the task of running a 5* brand hotel. They have made the brand name into disrepute. The brand owner need to visit , access and then act accordingly .
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Date of stay: September 2020Trip type: Travelled solo
1 Helpful vote
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Response from Maria Yıkılmaz, Müşteri Hizmetleri / Ön Büro at Sheraton Ankara Hotel & Convention Center
Responded 30 Sep 2020
Dear Guest, Thank you for taking the time and sharing your experience with Sheraton Ankara Hotel & Convention Center. You indicated in your response that your stay was unsatisfactory. Please accept my sincere apology for not meeting your expectations duly. Providing the highest level of hospitality is our number one priority. We value each of the points which you mentioned in your feedback and we have forwarded them to the relevant Department Heads in order to re-focus our efforts and regain our composure. I hope we may have chance to prove our improvement on your next stay with us. Kind Regards,
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Anthony B wrote a review Jun 2020
Dallas, Texas12 contributions2 helpful votes
We stayed at this hotel from Feb through June 2020 during the Corona virus lock down.Excellent service through challenging times. The staff could not have been more accommodating and would help with anything we needed. Excellent facilities, food was tremendous on both the English and Turkish sides. Restaurants, lounge and Gym / Pool were great while they were open and staff even allowed us to bring excercise equipment to the room during the tough 4 day lock downs.Thanks to Ali and his fantastic team (Can, Burchin, Marissa, Harkan, Maria) and so many more that i could name (sorry), for making a very challenging time a memorable experience we will always remember.
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Date of stay: February 2020
Value
Cleanliness
Service
Trip type: Travelled on business
Room Tip: Stay on a higher floor of the Lugal if possible, great view of the city from the south side.
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KanGurular wrote a review Mar 2020
Istanbul, Turkey2269 contributions330 helpful votes
+1
again dropped by The Club House Jazz Bar, Ankara that I discovered last year. The band called Somel Trio performs joyful concerts on Friday and Saturday evenings between 21.00-00.00 in here. Prices are normally high due to it works in body of Sheraton Hotel. Although its location is one floor down of entrance floor, it has street view in front side. Smoking people use these semi opened parts in this section. Inner area has a dim enlightenment. Except the chairs in the bar, there are chairs see the stage placed around to the small tables. In addition, there is another tiny section with wide and comfortable armchairs see the stage from side angle. Owing to there are not very much places performing jazz in Ankara here becomes more valuable. It has working since 1996. Last year they had tiny menus matching with beer or wine. I ate calamari with wine then. This time I was not hungry. I started with beer. I liked the cocktail called Gin Basil (40₺) that I tried after it. I ordered the second one even. It was the cheapest choice in the menu just my luck. Beer prices are starting from 28₺. I drank the first cocktail added with ice and the second one without ice but chilled. They offered a plate consisting roasted corn, chips and peanut. Then they offered another plate consisting almond, nut and pistachio. All sidings are serving as hot. The cocktail is successful in respect of price and taste. You can easily feel the alcohol. They add Hendrick’s gin into it. Prices are higher even at most ordinary venues. Thanks to the live music, it becomes a nice option. You should make reservation before concert. The venue is filling in short time.
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Date of stay: March 2020
Rooms
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Service
Room Tip: Some rooms on 11th floor has view of Atakule and Seğmenler Park
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PRICE RANGE
US$99 - US$136 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton hotel and convention center ankara, sheraton hotel ankara, sheraton ankara, ankara sheraton
LOCATION
TurkeyAnkara ProvinceAnkara
NUMBER OF ROOMS
311
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Frequently Asked Questions about Sheraton Ankara Hotel & Convention Center
Which popular attractions are close to Sheraton Ankara Hotel & Convention Center?
Nearby attractions include Kugulu Park (0.4 km), Galeri Artist (0.4 km), and Karum Is ve Alisveris Merkezi (0.1 km).
What are some of the property amenities at Sheraton Ankara Hotel & Convention Center?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sheraton Ankara Hotel & Convention Center?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Ankara Hotel & Convention Center?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Ankara Hotel & Convention Center?
Yes, free parking is available to guests.
What are some restaurants close to Sheraton Ankara Hotel & Convention Center?
Conveniently located restaurants include Haci Arif bey, Gunaydin Kebap Restaurant, and La Gioia.
Are there opportunities to exercise at Sheraton Ankara Hotel & Convention Center?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Sheraton Ankara Hotel & Convention Center have an airport shuttle?
Yes, Sheraton Ankara Hotel & Convention Center offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Ankara Hotel & Convention Center?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Ankara Hotel & Convention Center offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Ankara Hotel & Convention Center?
Many travellers enjoy visiting Ankara Castle (4.3 km), Pirinc Han (4.2 km), and Pink Pavilion (0.7 km).