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The Westin Kuala Lumpur

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199, Jalan Bukit Bintang, Kuala Lumpur 55100 Malaysia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$183
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Traveller (2304)
Room & Suite (1177)
Videos (4)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 20/10/07 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Kuala Lumpur
Updated 20/10/07 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#30 of 670 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang in the city centre of Kuala Lumpur, Malaysia. The strategic location of this five-star hotel in the Golden Triangle puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped WestinWORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Outdoor pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Airport transportation
Wifi
Paid internet
Pool / beach towels
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Poolside bar
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Iron
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Green
Languages Spoken
English, Malay
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
384Restaurantswithin 0 km
28Attractionswithin 0 km
3539Reviews50Q+A100Room tips
Traveller rating
  • 1 909
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  • 353
  • 127
  • 108
Time of year
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Popular mentions
Shishir Khan wrote a review Jul 2021
Dhaka City, Bangladesh11 contributions
One of the finest quality of service I have been experienced during my short visit in this hotel. Hotel is located heart of the city. Hotel is well managed and design in a nice way. Associates are friendly and helpful. Hotel is maintained cleanliness.
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Date of stay: July 2021Trip type: Travelled as a couple
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Response from Greg Gubiani, Other at The Westin Kuala Lumpur
Responded 2 weeks ago
Dear Shishir Khan Thank you for taking the time to share your recent stay with us and for your kind words. I am glad to read that despite the current situation, the Hotel delivered its promises and you were able to have a pleasant stay with us. Thank you once again for your review and kudos to the teams for making your journey a smooth one. Till we meet again, do stay safe and healthy Be Well, Greg Gubiani General Manager
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Zin and Sha wrote a review Jun 2021
2 contributions
OMG! I don't know how to describe my stay. It started during MCO when I got a room upgrade by this very friendly receptionist named Boscow. He was so proffesional and make our stay perfect! My mother loved the room soooo much! We called room service, perfect! Everything is great! Aaaargh! I love it!!
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Date of stay: May 2021Trip type: Travelled with family
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Response from Greg Gubiani, Other at The Westin Kuala Lumpur
Responded 22 Jun 2021
Dear Zin and Sha Thank you very much for such a lovely review. A real delight to read how Bosco has left such a positive impact. Thank you for recognizing him. I am glad to read you enjoyed the room, its features, room service and that despite the MCO, you and your family were able to have a pleasant stay. I look forward to have the opportunity to welcome you back soon. Till then, please so stay safe
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Dipti wrote a review Jun 2021
Dubai, United Arab Emirates89 contributions33 helpful votes
This was a hotel with the best location in Kuala Lumpur. All the tourist spots are only a walking distance from here. The staff is so amazing and friendly, and the gym and in room dining facilities are totally world class. The rooms are very comfortable with perfect lighting.
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Date of stay: July 2020Trip type: Travelled as a couple
Room Tip: Try for a street view room
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Response from Greg Gubiani, Other at The Westin Kuala Lumpur
Responded 06 Jun 2021
Dear Dipti Thank you for remembering us after such a long period. I trust you are keeping well and safe. Thank you for your review and indeed the Hotel is located in the hot spot of Kuala Lumpur, opening up to the best shopping experience. Such a delight to read how the team has left such a positive memory. I hope to have the pleasure to welcome you back as soon as travel resumes. Till then, stay healthy Be Well, Greg Gubiani General Manager
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69nakamura wrote a review May 2021
30 contributions24 helpful votes
Had a pleasant experience from check in till check out. Staffs were very professional and attentive towards guests. I really enjoyed the room. Was there to celebrate my birthday, and the Director of rooms Ms Yvonne, upgraded my room to the one bedroom residence and even had a surprise birthday cake for me as I entered the room. That was indeed a very thoughtful gesture and am thankful for it. The room was perfect. I'm very ocd when it comes to hotel rooms. There wasn't any bit of dust even behind the TV or on lamps or picture frames. The bed was very comfortable, sheets were nice and soft and you could even choose your preferred pillow. It has a nice work area, a complete kitchen with microwave and utensils, coffeemaker, and also a dining and seperate living room. Also a small notice regarding what has been sanitised due to covid 19, and anti bacterial wipes was also provided. There's also lavender oil on the bedside table for those who want to have an extra good night's sleep if you wish to do so. The bathroom is very spacious, comes with a full range of amenities and a seperate shower and bathtub as well. Even the bathtub was squeaky clean! The room service was also very good. They were attentive to my requests, and I didn't have to wait long for it to be sent to my room. Wasn't expecting them to call me by name though... such details. The hotel has a very strict covid 19 procedure in place as well. From the time you enter, there's temperature checks and the My Sejahtera scanning in place. Hand sanitizer stations are located on every floor, toilets and also at the lifts. Walk out the main entrance, and you are just a few steps away to Pavilion shopping mall and the many malls around the vicinity. Will definitely come back and stay in the future. My go to place when I want a staycation in the city. Kudos to Ms Yvonne and her team for taking good care of us when we were there. Looking forward to our next stay!
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Date of stay: April 2021Trip type: Travelled with family
Room Tip: Parking is at the hotel basement itself with a flat rate for hotel guests
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1 Helpful vote
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Response from Greg Gubiani, Other at The Westin Kuala Lumpur
Responded 22 May 2021
Dear 69nakamura Greetings from a sunny Sunday morning What else to say? Besides a big Thank you for taking the time to review us and for your lovely feedback. We do focus indeed a lot to all aspects of hygiene and cleanliness. I am glad you were able to recognize the efforts done by our talents. Kudos to my teams and thank you for your kind words on Yvonne. This is how it should feel and I am pleased that we delivered our promises. 69nakamura, I look forward to have the opportunity to welcome you back anytime soon. Till then, please do stay safe. Be Well, Greg Gubiani General Manager
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Ming Hsiang Lim wrote a review May 2021
Petaling Jaya, Malaysia484 contributions80 helpful votes
+1
Stayed over the weekend at the end of April for a quick family getaway. With the MCO in Malaysia - we can't travel out of state..... Check-in was fast and pleasant with great help from Tengku Imran at the front office - who even gave us a room upgrade when he saw us with kids! The room was clean and spacious with an attached kitchenette - and a small study and day bed. The housekeeping staff were also very prompt with the requests for extra pillows and blankets. The pool and gym were all properly sanitised and all areas around the hotel are marked for physical distancing. Staff were also pleasant and courteous at all places to remind politely for physical distancing and with sanitisers and free face masks available at all areas. Bathroom was also huge and spacious and clean. Air-condition in the room was excellent for a hot weekend. The hotel location was also a quick walk to all the shopping and dining with Pavillion just opposite and Suria KLCC a 10 minute walk away via covered walkways through Pavillion. An overall pleasant stay and check-out was also a breeze!
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Date of stay: April 2021
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Service
Room Tip: Ask for rooms facing the city and higher floors for a good view at night
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PRICE RANGE
US$88 - US$159 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin kuala lumpur hotel kuala lumpur, westin kuala lumpur, kuala lumpur westin
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
443
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Frequently Asked Questions about The Westin Kuala Lumpur
Which popular attractions are close to The Westin Kuala Lumpur?
Nearby attractions include Museum of Illusions (0.3 km), Pavilion KL (0.2 km), and Flight Experience Kuala Lumpur (0.2 km).
What are some of the property amenities at The Westin Kuala Lumpur?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Westin Kuala Lumpur?
Yes, valet parking is available to guests.
What are some restaurants close to The Westin Kuala Lumpur?
Conveniently located restaurants include Horizon Grill, Quivo Pavilion, and el iberico.
Are there opportunities to exercise at The Westin Kuala Lumpur?
Yes, guests have access to a fitness centre, an outdoor pool, and locker rooms available in the fitness centre during their stay.
Does The Westin Kuala Lumpur have an airport shuttle?
Yes, The Westin Kuala Lumpur offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Westin Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Kuala Lumpur offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Kuala Lumpur?
The staff speaks multiple languages, including English and Malay.