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The Ritz-Carlton, Kuala Lumpur

The Ritz-Carlton Kuala Lumpur 168 Jalan Imbi 168 Jalan Imbi, Kuala Lumpur 55100 Malaysia
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Traveller (2633)
Room & Suite (613)
Videos (2)
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About

#48 of 493 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
Set in the heart of Kuala Lumpur and steps away from the bustle, upscale boutiques and skyscrapers of the city’s Golden Triangle, The Ritz-Carlton, Kuala Lumpur has long commanded an enviable address. The hotel is located within a complex featuring Kuala Lumpur’s retail icon, The Starhill and is connected to Bintang Walk, offering easy access to the lively and vibrant shopping strip which boasts upscale brands, a myriad of restaurants and entertainment options. The all-butler hotel is comprised of 335 elegant rooms and suites; five distinctive restaurants including The Library, the hotel’s signature fine dining restaurant; an award-winning Spa Village that offers a collection of sophisticated therapies integrated with the healing practices of the region; two swimming pools and 20,860 square feet of luxury meeting and function space with unmatched options and flexibility.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Car hire
Paid private parking on-site
Wifi
Pool / beach towels
Adult pool
Outdoor pool
Shallow end in pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Manicure
Massage
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Bath / shower
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Classic
Luxury
Languages Spoken
English, Chinese, Indonesian, Japanese and 1 more
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.

Location

The Ritz-Carlton Kuala Lumpur 168 Jalan Imbi 168 Jalan Imbi, Kuala Lumpur 55100 Malaysia
The Ritz-Carlton, Kuala Lumpur
2,062Reviews133Q+A100Room tips
Traveller rating
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Andy S wrote a review 11 Mar
Cornwall, United Kingdom19 contributions23 helpful votes
Lovely hotel, typical Ritz atmosphere and ambience. Club rooms and club lounge recommended. Pool is lovely, quiet and relaxing. Location perfect for shopping and dining. Rooms are very well equipped and are quite grand. Club lounge food was good all day with drinks.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Choose Club lounge
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 1 week ago
Dear R8038EBandys, Thank you for sharing your experience at The Ritz-Carlton Kuala Lumpur through the Trip Advisor Survey. As our valued guest, we appreciate your feedback and delighted to hear that you had an enjoyable stay with us. Your feedback is integral to us as we continuously strive to meet guests’ needs and expectations. We appreciate the time you took to share your feedback and we look forward to serving you again soon. Sincerely, Ang Bing Jie Assistant Front Office Manager The Ritz-Carlton, Kuala Lumpur bingjie.ang@ritzcarltonkl.com +603-2142 8000
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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hartonobuntoro wrote a review 11 Mar
Jakarta, Indonesia1 contribution
Amazing Experience on my surprising party silver anniversary for my wife. All plans went very well, experiencing the hospitality from the time checked in, n great service from Sally (Rest Mgr), all Club Lounge teams. Thank you for the outstanding service. My room was decorated very well, compliment from hotel. Thank you Ritz Carlton Kuala Lumpur.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 1 week ago
Dear hartonobuntoro, Thank you for sharing your experience at The Ritz-Carlton Kuala Lumpur through the Trip Advisor Survey. As our valued guest, we appreciate your feedback and delighted to hear that you had an enjoyable stay with us. Your feedback is integral to us as we continuously strive to meet guests’ needs and expectations. We appreciate the time you took to share your feedback and we look forward to serving you again soon. Sincerely, Ang Bing Jie Assistant Front Office Manager The Ritz-Carlton, Kuala Lumpur bingjie.ang@ritzcarltonkl.com +603-2142 8000
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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amelia y wrote a review 10 Mar
29 contributions9 helpful votes
We had 6 nights in a club room . Overall a good stay with areas for improvement . It’s in a great location for shopping and food . 5 minutes to pavilion n the new TRX shopping mall . 10 min to Jalan Alor street food and a host of local , Indian and Chinese hawker vendors off Jalan imbi as well as some decent Chinese restaurants on that street . The staff are in the main , really well trained and the room was huge with a seperate walk in dressing room and recently renovated , so fresh and clean . Bed was a little too hard for our liking but nothing overly wrong with it . The improvements , internet cover was poor and tv channels limited with no wifi tv connections to stream Netflix or utube. Food in the club lounge was also very limited and poor quality and the club lounge was in dire need of renovation. One night we couldn’t even get a table and had to sit in the lobby for evening drinks and it wasn’t peak season . breakfast we had to eat almost every morning in the buffet as the club lounge choices were so poor . The buffet choices were decent but quality was nothing special . Plenty of choices outside of the hotel . House keeping was also hit n miss and the club privileges were a big gap to other hotels such as mandarin oriental . Overall , we would come back mainly due to the location , room size and the staff at the club rooms ( located in a seperate building) . Very helpful and polite.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 1 week ago
Dear ameliay86, Thank you for sharing your experience at The Ritz-Carlton Kuala Lumpur through the Trip Advisor Survey. Please allow me to express my sincere apologies for the unpleasant experiences that you encountered. We have highlighted this matter to the relevant departments and it is our hope that you will give us the opportunity to better serve you in the future. Your feedback is integral to us as we continuously strive to meet guests’ needs and expectations. We appreciate the time you took to share your feedback and we look forward to serving you again soon. Should you require any further assistance, please do not hesitate to contact me directly. Sincerely, Ang Bing Jie Assistant Front Office Manager The Ritz-Carlton, Kuala Lumpur bingjie.ang@ritzcarltonkl.com +603-2142 8000
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rghosh76 wrote a review 09 Mar
Singapore, Singapore41 contributions59 helpful votes
The stay at the Ritz-Carlton is definitely not worth it. The Internet service is bad . I complained about it and the service person could not help me about it. The breakfast in the club is just barely minimal. The basic amenities like TV etc is just present in the room no channels available and even does not connect to personal devices and no help provided.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 1 week ago
Dear Rghosh76, Thank you for sharing your experience at The Ritz-Carlton Kuala Lumpur through the Trip Advisor Survey. Please allow me to express my sincere apologies for the unpleasant experiences that you encountered. We have highlighted this matter to the relevant departments and it is our hope that you will give us the opportunity to better serve you in the future. Your feedback is integral to us as we continuously strive to meet guests’ needs and expectations. We appreciate the time you took to share your feedback and we look forward to serving you again soon. Should you require any further assistance, please do not hesitate to contact me directly. Thank you. Peter Loke Assistant Front Office Manager The Ritz-Carlton, Kuala Lumpur peter.loke@ritzcarltonkl.com +603-2142 8000
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GreenLightStar wrote a review 08 Mar
19 contributions39 helpful votes
From the moment we arrived, to the moment we left, everything was lovely, we loved our stay there. Especially we like to mention butler Zul, Club Wing manager Nathalie plus the Club Lounge manager Velu and his staff. We are already looking forward to come back!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 1 week ago
Dear GreenLightStar, Thank you for sharing your experience at The Ritz-Carlton Kuala Lumpur through the Trip Advisor Survey. As our valued guest, we appreciate your feedback and delighted to hear that you had an enjoyable stay with us. Your feedback is integral to us as we continuously strive to meet guests’ needs and expectations. We appreciate the time you took to share your feedback and we look forward to serving you again soon. Sincerely, Peter Loke Assistant Front Office Manager The Ritz-Carlton, Kuala Lumpur peter.loke@ritzcarltonkl.com +603-2142 8000
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TopNotchHongKong wrote a review 07 Mar
Hong Kong56 contributions56 helpful votes
Was on a Business Trip. Tried this. Very Central. Westin is just opposite. A big mall called Pavillon Kuala Lumpur nearby. Rooms were luxurious. A well appointed room. Nice personal touches of your name on the TV and some Welcome Snacks. Tried trhe Chinese resturant which was not bad but closes abit early.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 1 week ago
Dear TopNotchHongKong, Thank you for sharing your experience at The Ritz-Carlton Kuala Lumpur through the Trip Advisor Survey. As our valued guest, we appreciate your feedback and delighted to hear that you had an enjoyable stay with us. Your feedback is integral to us as we continuously strive to meet guests’ needs and expectations. We appreciate the time you took to share your feedback and we look forward to serving you again soon. Sincerely, Peter Loke Assistant Front Office Manager The Ritz-Carlton, Kuala Lumpur peter.loke@ritzcarltonkl.com +603-2142 8000
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sam Greep wrote a review 06 Mar
Plymouth, United Kingdom320 contributions113 helpful votes
Fantastic stay in a very beautiful, well located, well priced hotel. Situated near Bukit Bintang and the many wonderful restaurants and shopping options there, and around a 20 minute walk to the Petronas Towers. I didn't dine here but the dining options were busy and well received by other guests. Very comfortable bed, quiet room, very nice bathroom. I would happily stay here again if the opportunity ever arose!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 1 week ago
Dear SamGreep, Thank you for sharing your experience at The Ritz-Carlton Kuala Lumpur through the Trip Advisor Survey. As our valued guest, we appreciate your feedback and delighted to hear that you had an enjoyable stay with us. Your feedback is integral to us as we continuously strive to meet guests’ needs and expectations. We appreciate the time you took to share your feedback and we look forward to serving you again soon. Sincerely, Peter Loke Assistant Front Office Manager The Ritz-Carlton, Kuala Lumpur peter.loke@ritzcarltonkl.com +603-2142 8000
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mark wrote a review 06 Mar
Derby, United Kingdom5 contributions
Stayed 3 nights end of February on the way back to UK from visiting family in Perth. Booked the Club room and the room and service were first class. Did use the pool each day, a bit 'fresh' as others have said but a nice relaxing area. The location of the hotel worked out even better than I thought as we could walk rather than have to take public transport. Getting to Petronas Towers only took about 30 minutes, walking through Pavilion and the other walkways. Markets and other shops nearby also. Took a half day tour to Batu Caves and highly recommend. Thanks to all the friendly staff at Ritz Carlton for making our stay so special
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 1 week ago
Dear Valued MNR29, Thank you for sharing your experience at The Ritz-Carlton Kuala Lumpur through the Trip Advisor Survey. As our valued guest, we appreciate your feedback and delighted to hear that you had an enjoyable stay with us. Your feedback is integral to us as we continuously strive to meet guests’ needs and expectations. We appreciate the time you took to share your feedback and we look forward to serving you again soon. Sincerely, Peter Loke Assistant Front Office Manager The Ritz-Carlton, Kuala Lumpur peter.loke@ritzcarltonkl.com +603-2142 8000
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Resort32895793499 wrote a review 02 Mar
1 contribution1 helpful vote
+1
Had a great breakfast in 1 of the finest hotel in KL with my love... Lots of delicious menu to choose and the restaurant is cozy and great environment.. Lastly, had a small surprise birthday celebration for my lovely wife ❤️ Hope you enjoy our weekend my love..
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
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Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 2 weeks ago
Dear Resort32895793499,, Thank you for sharing your experience at The Ritz-Carlton Kuala Lumpur through the Trip Advisor Survey. As our valued guest, we appreciate your feedback and delighted to hear that you had an enjoyable stay with us. Your feedback is integral to us as we continuously strive to meet guests’ needs and expectations. We appreciate the time you took to share your feedback and we look forward to serving you again soon. Sincerely, Peter Loke Assistant Front Office Manager The Ritz-Carlton, Kuala Lumpur peter.loke@ritzcarltonkl.com +603-2142 8000
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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NevskyNY wrote a review Feb 2024
New York City, New York144 contributions86 helpful votes
A great property with an excellent Club Lounge with caring staff, including Musaddiq, Valu, Natalie, Rasel, Stephy, Arshad (Cobalt), May, Dennis and Monayem. Excellent suites. Nice breakfast. Beautiful public spaces. Very convenient to great shopping and dining.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: The Club Lounge is very nice.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 4 weeks ago
Dear NevskyNY, Thank you for sharing your experience at The Ritz-Carlton Kuala Lumpur through the Trip Advisor Survey. As our valued guest, we appreciate your feedback and delighted to hear that you had an enjoyable stay with us. Your feedback is integral to us as we continuously strive to meet guests’ needs and expectations. We appreciate the time you took to share your feedback and we look forward to serving you again soon. Sincerely, Peter Loke Assistant Front Office Manager The Ritz-Carlton, Kuala Lumpur peter.loke@ritzcarltonkl.com +603-2142 8000
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
R 2,585 - R 3,207 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton, kuala lumpur hotel kuala lumpur, kuala lumpur ritz carlton, ritz kuala lumpur, ritz-carlton kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
335
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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THE RITZ-CARLTON, KUALA LUMPUR - Hotel Reviews & Price Comparison (Malaysia) - Tripadvisor

Frequently Asked Questions about The Ritz-Carlton, Kuala Lumpur
Which popular attractions are close to The Ritz-Carlton, Kuala Lumpur?
Nearby attractions include Pavilion KL (0.3 km), Bintang Walk (0.4 km), and Rumah Penghulu Abu Seman (0.4 km).
What are some of the property amenities at The Ritz-Carlton, Kuala Lumpur?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton, Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Kuala Lumpur?
Yes, paid private parking on-site, secured parking, and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Kuala Lumpur?
Conveniently located restaurants include Iki Omakase, OGA Tea & Dining, and Kampachi Pavilion.
Are there opportunities to exercise at The Ritz-Carlton, Kuala Lumpur?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Ritz-Carlton, Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Kuala Lumpur offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton, Kuala Lumpur?
The staff speaks multiple languages, including English, Chinese, Japanese, Indonesian, and Malay.
Are there any historical sites close to The Ritz-Carlton, Kuala Lumpur?
Many travellers enjoy visiting Kuala Lumpur City Gallery (2.4 km), Rumah Penghulu Abu Seman (0.4 km), and Istana Negara (5.0 km).