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11 Jalan Sultan Ismail, Kuala Lumpur 50250 Malaysia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (5289)
Room & Suite (1639)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 20/10/27 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Kuala Lumpur
Updated 20/10/27 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 672 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
A traditional greeting from the heart awaits each of our guests on arrival to the Shangri-La Hotel, Kuala Lumpur. Our hotel is a welcome retreat from the bustling streets of the city; relax poolside in our tropical gardens, re-connect over drinks in our sun drenched lounge or rejuvenate and recharge at our Health Club & SPA. Perfectly situated in the heart of the city, the hotel is within walking distance to prime business, shopping and entertainment districts. Always attentive to our guests' comfort, the hotel also offers shuttle service to key areas such as KLCC, Pavilion Shopping Mall, Lot 10, Starhill Gallery and Fahrenheit 88. The preferred choice of business travellers, families and perfect for short staycations, Shangri-La Hotel, Kuala Lumpur also offers in-house kids’ activities (only Friday and weekends) that allows family bonding in a fun and relaxing environment. After a long day of exploring, return to discover our variety of dining experiences that are sure to surprise and delight.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Valet parking
Paid public parking on-site
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Yoga room
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Kids' meals
Special diet menus
Poolside bar
Indoor play area for children
Kids pool
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Non-smoking hotel
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Room service
Safe
Seating area
VIP room facilities
Wardrobe / wardrobe
Iron
Refrigerator
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, Chinese, Malay
Hotel links
Special Offer:Book Direct and Save

Location

Full view
100Great for walkers
Grade: 100 out of 100
141Restaurantswithin 0 km
28Attractionswithin 0 km
8412Reviews116Q+A100Room tips
Traveller rating
  • 6 211
  • 1 609
  • 421
  • 93
  • 78
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Popular mentions
Hafiz S wrote a review 19 Sep
Kuala Lumpur, Malaysia4 contributions
Family enjoyed our staycation. Staff were very helpful and attentive. Perhaps the hotel could upgrade its facilities i.e. smart TVs, improved wifi. The executive lounge need more choices in menu selection i.e. more like business class lounge in airports.
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Date of stay: September 2021
Value
Location
Service
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Xin-Fang wrote a review Oct 2020
Kuala Lumpur, Malaysia1480 contributions137 helpful votes
+1
Hotel's Favourite
Our first visit to SRL was an afternoon tea at Lobby Lounge. Then we decided to have a staycation in SRL. The moment I met the personnel that greeted me with happy smile, I knew I was going to fall in love with SRL, and I did! The hospitality provided by the hotel staffs was commendable. The suite we stayed was spacious with a working station, a separate living area and the comfortable large bed. The ensuite marble bathroom was marvelous. I like the two basins, one for me and one for him. I enjoyed my time in the bathtub while watching the TV. Oh yes, they have a TV in the bathroom. The premium toiletries provided by SRL was lovely too. We had our afternoon tea and cocktails with canapes in the Club Lounge. The staffs were courteous and helpful. The breakfast buffet at Lemon Garden was delicious with many choices available. Overall, we had a wonderful staycation in SRL. We will be back for birthday and anniversary celebration ;)
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Date of stay: September 2020
Rooms
Location
Service
4 Helpful votes
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Response from Gonzalo Duarte Silva, General Manager at Shangri-La Kuala Lumpur
Responded 27 Oct 2020
Dear Xin-Fang, Thank you for choosing Shangri-La Hotel, Kuala Lumpur and for leaving us your feedback. We're happy to note that you have experienced an exceptional stay from the time you checked-in. Since you really enjoyed dining at Lemon Garden, do explore the promotions we have during lunch and dinner. With festivities such as Deepavali and Halloween coming up, our chefs will prepare something special for everyone to enjoy. We look forward to welcoming you back for more memorable celebrations to come. Thank you. Warm regards, Gonzalo Duarte Silva General Manager
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Emily T wrote a review 19 Sep
1 contribution
Great experience for the stay. However, a bit disappointed with the quality of the hot water, ruin the plan to let the children playing in the bath tub. It will be better to strict control number of pax in the swimming pool as set.
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Date of stay: September 2021Trip type: Travelled with family
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x3mg33 wrote a review 19 Sep
London, United Kingdom19 contributions2 helpful votes
Staff were highly attentive and the hospitality is impressive. Special mention to Sean Lee and his team for making our stay a memorable one. I would recommend the hotel and certainly would be back. The hotel was rather tired and has seen better times and due for renovation. The well trained staff and hospitality were commendable.
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Date of stay: September 2021Trip type: Travelled as a couple
Room Tip: Recommended stay. Hotel is very clean amid the covid pandemic but is rather tired and in need of...
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TS wrote a review 19 Sep
1 contribution
The overall experience was good, except a service glitch during our breakfast at the lemon garden cafe. We were wrongly accused of not queuing up the while the staff allowed other customer to cut queue. When we confronted the staff, we were rudely asked to go back to the queue starting point. Similar experience happened to another food station. The staff/chef, knowing there was a queue waiting for their turn, allowed another customer to cut the queue and when we requested him to clarify on the SOPs, he first gave a perfunctory reply and then claimed he was not aware of the latest rules. We also complained that there was a hair on the plate, the manager on duty surprisingly told us it is normal. Very unexpectedly shocked to experience this in the 5 star hotel we used to trust a lot.
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Date of stay: September 2021Trip type: Travelled with family
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PRICE RANGE
US$99 - US$171 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la kuala lumpur, shangri la hotel kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
662
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Frequently Asked Questions about Shangri-La Kuala Lumpur
Which popular attractions are close to Shangri-La Kuala Lumpur?
Nearby attractions include Menara Kuala Lumpur (0.3 km), KL Tower Mini Zoo (0.2 km), and Sky Deck KL Tower (0.3 km).
What are some of the property amenities at Shangri-La Kuala Lumpur?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La Kuala Lumpur?
Yes, free parking, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Shangri-La Kuala Lumpur?
Conveniently located restaurants include Beta KL, Zenzero Restaurant & Wine Bar, and Healy Mac's.
Are there opportunities to exercise at Shangri-La Kuala Lumpur?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Kuala Lumpur have an airport shuttle?
Yes, Shangri-La Kuala Lumpur offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Kuala Lumpur offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.