We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Jw Marriott Hotel Kuala Lumur 183 Jalan Bukit Bintang, Kuala Lumpur 55100 Malaysia
COVID-19 update: See the added health and safety measures this property is taking.Read more
Hotel direct offer!Unlock Member Rates!
Expedia.com
Hotels.com
Travelocity
JW Marriott
Orbitz.com
eDreams
View all 14 deals
* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (2332)
360
Panoramas (6)
Room & Suite (890)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Kuala Lumpur
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#41 of 670 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
JW Marriott Kuala Lumpur unfolds its next chapter "The Happening Hotel" rich in pleasures and discoveries, as KL's latest vibrant scene. Located in the heart of the exciting "Golden Triangle", the city's prime business and shopping district and adjoining to the prestigious Starhill Gallery, JW Marriott offers easy access to the lively and vibrant shopping strip which boasts upscale brands, a vast variety of restaurants and numerous entertainment outlets.
Read more
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Paid public parking on-site
Wifi
Paid internet
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Centrally Located
Languages Spoken
Chinese, Indonesian, Malay
Hotel links
Special Offer:Unlock Member Rates!

Location

Full view
100Great for walkers
Grade: 100 out of 100
402Restaurantswithin 0 km
30Attractionswithin 0 km
3426Reviews98Q+A100Room tips
Traveller rating
  • 2 130
  • 842
  • 266
  • 108
  • 80
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
quinjoe wrote a review May 2021
Medan, Indonesia1230 contributions125 helpful votes
Staying here(Dec19) on a family vacation, check-in was fast, upgraded to top floor 1br suite with a nice view on a holiday season. Greeted by lovely ms Dora n Esha, guided to our room. She explained a bit about the hotel facilities, pool, breakfast, lounge, spa opening time, etc etc. Stay for 4 nights, one or two Breakfast experience is a bit messy as they do renovation, it's a holiday season and the occupancy quite high, try to switch to exec lounge breakfast, no luck, got que also, :), but the breakfast although some menu needs long time preparation, is appetizing and sumptuous. Checkout, just drop the key, will be back if pass by that area, #staysafe
Read more
Date of stay: June 2020
Value
Cleanliness
Service
Room Tip: any room is good
See more room tips
Helpful
Share
Response from James Bevans , Owner at JW Marriott Kuala Lumpur
Responded 15 May 2021
Thank you for taking the time to complete our survey following your recent stay at the Ritz Carlton and your upgrade from the JW Marriott Kuala Lumpur during the current situation with COVID-19. I was pleased to read that overall you were satisfied with our service and facilities. I will be sure to pass on your compliments to our team. I look forward welcoming you personally on your next trip to Kuala Lumpur. In the meantime if I can be of assistance please don't hesitate to contact me. Sincerely, James Bevans General Manager JW Marriott Kuala Lumpur james.bevans@marriott.com
Read more
m3lvinlim wrote a review Apr 2021
Kota Kinabalu, Malaysia425 contributions212 helpful votes
Arrived at the hotel with our luggage but wasn't told that the hotel was closed and guest were relocated to ritz carlton nearby. Had to drag our heavy baggage to the ritz carlton around 7 minutes away through a mall. The relocated Hotel is wonderful but would appreciate if we were informed earlier.
Read more
Date of stay: March 2021Trip type: Travelled as a couple
Helpful
Share
Response from James Bevans , Owner at JW Marriott Kuala Lumpur
Responded 29 Apr 2021
Thank you for taking the time to complete our survey following your recent stay at the Ritz Carlton and your upgrade from the JW Marriott Kuala Lumpur during the current situation with COVID-19. I was disappointed to read that you were not informed earlier about the location change. Please accept my sincere apologies and rest assured I have addressed this with the managers concerned. I look forward welcoming you personally on your next trip to Kuala Lumpur so we can make amaneds. In the meantime if I can be of assistance please don't hesitate to contact me. Sincerely, James Bevans General Manager james.bevans@marriott.com
Read more
Joe Lee wrote a review Jan 2021
Kuala Lumpur, Malaysia3 contributions
Love the environment here! Check-in was quick and the room is good too! Love the attitude of the people around there. The room has a good classy look with comfortable beds. It was a good trip and me and my friends had a good rest! Would definitely recommend my friends and family to come if they come KL.
Read more
Date of stay: December 2020
Value
Service
Sleep Quality
Helpful
Share
Response from James Bevans , Owner at JW Marriott Kuala Lumpur
Responded 29 Jan 2021
Dear Joelee888, Thank you for taking the time to write following your stay on the reopening of the JW Marriott and I am pleased to advise you that we have new special rates and offers available now. I was also pleased to read that overall you were satisfied with our service and facilities. I will be sure to pass on your compliments to our team. I look forward welcoming you personally on your next trip to Kuala Lumpur. In the meantime if I can be of assistance please don't hesitate to contact me. Sincerely, James Bevans General Manager JW Marriott Kuala Lumpur james.bevans@marriott.com
Read more
Seng wrote a review Jan 2021
Singapore, Singapore3 contributions2 helpful votes
Stayed in this property for 8 nights in Jan 21. The location of the property and the room was quite good. Looks well but the service provided was not up to par for a JW. Pre check-in Emailed them at jwmresv@ytlhotels.com.my requesting for airport transport. But there was no reply about it. Disappointing. The overall check in process was smooth, with the app asking what amenities i would require. Put in a request but upon entering the room the requested amenities were not present. So what is the point of asking what amenities that guests would like? Also, requested for a shaving kit from front desk was told they've ran out of it. There were issues with the room sound and the tv. Told the front desk, they sent a technician down and the technician told me that the room sound is from the aircon and the tv they cannot do anything about it as it is a free to air channel. When i was checking out, the front desk told me that the invoice will be emailed to me. But it has been a week and i've yet to receive any invoice. I was also asking about airport transfer during my check out. And i was advised to take grab or taxi to the airport until i strongly recommend that they get an airport service for me. They finally managed to get a Starex for me as a limo service to the airport. Overall, the service provided by the hotel can be improved significantly. One last thing, the front desk seemed to be always occupied, dialing to the front desk from the room usually takes very long.
Read more
Date of stay: January 2021
Value
Service
Sleep Quality
Trip type: Travelled on business
2 Helpful votes
Helpful
Share
Response from James Bevans , Owner at JW Marriott Kuala Lumpur
Responded 22 Jan 2021
Thank you for taking the time to write following your stay with us. I was disappointed to read that we didn’t offer you our usual high level of guest service and thank you for the insightful feedback. Rest assured I will address all the areas you have mentioned and please accept my sincere apologies. Please be so kind as to contact me, so that I can make amends for the areas where we fell short. Sincerely, James Bevans General Manager JW Marriott Kuala Lumpur James.bevans@marriott.com
Read more
kakacrackr wrote a review Jan 2021
Malaysia333 contributions56 helpful votes
+1
Check in was quick although there was slight confusion at the reception, as I booked for 2 nights but the staff mentioned only for 1 night. It's nice to be upgraded to Executive King Rooms although it seems to be the case for everyone else. Room was given on level 16, comfortable and spacious with a unique bathtub. Full set of amenities provided including toiletries by Aromatherapy Associates. My room didn't come with breakfast as I chose the Mariott Bonvoy members package which comes with 2000 bonus points per night, although until today I haven't receive the bonus points (only the normal points credited). But front desk staff did mention that the breakfast was at Level 5 ballroom..so I guess I'd skip it altogether. Ordered in room dining from Tarbush, which was delicious although I almost gave up as tried calling for few attempts without being answered. The pool area was kinda deserted, no service at the pool bar whatsoever. A good thing that I had the pool for myself, until a noisy Malay family came and disrupt the peace..such a turn off as they were noisy as well as smoking and vaping.
Read more
Date of stay: January 2021Trip type: Travelled as a couple
1 Helpful vote
Helpful
Share
Response from James Bevans , Owner at JW Marriott Kuala Lumpur
Responded 13 Jan 2021
Thank you for taking the time to write following your stay at the JW Marriott Kuala Lumpur I was pleased to read that overall you were satisfied with our service and facilities. However, please accept my apologies for the areas we could improve upon. I look forward welcoming you personally on your next trip to Kuala Lumpur. In the meantime if I can be of assistance please don't hesitate to contact me. Sincerely, James Bevans General Manager JW Marriott Kuala Lumpur
Read more
Previous
123456
PRICE RANGE
US$108 - US$142 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott kuala lumpur, marriott kuala lumpur, kuala lumpur marriott
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
578
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about JW Marriott Kuala Lumpur
Which popular attractions are close to JW Marriott Kuala Lumpur?
Nearby attractions include Museum of Illusions (0.2 km), Pavilion KL (0.1 km), and Flight Experience Kuala Lumpur (0.2 km).
What are some of the property amenities at JW Marriott Kuala Lumpur?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at JW Marriott Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at JW Marriott Kuala Lumpur?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to JW Marriott Kuala Lumpur?
Conveniently located restaurants include Horizon Grill, Quivo Pavilion, and el iberico.
Are there opportunities to exercise at JW Marriott Kuala Lumpur?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does JW Marriott Kuala Lumpur have an airport shuttle?
Yes, JW Marriott Kuala Lumpur offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Kuala Lumpur offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Kuala Lumpur?
The staff speaks multiple languages, including Chinese, Indonesian, and Malay.