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The RuMa Hotel and Residences

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7 Jalan Kia Peng, Kuala Lumpur 50450 Malaysia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Hotel direct offer!UR Staycation
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (865)
Room & Suite (122)
Videos (3)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 20/07/08 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The RuMa Hotel and Residences
Updated 20/07/08 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 670 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
Nestled in the very heart of Kuala Lumpur’s Golden Triangle and just steps away from the Petronas Twin Towers and KLCC, The RuMa means home in its literal sense. A serene sanctuary amidst the downtown hustle and bustle, it is a hotel that captures all the intimacy of a home run by an accomplished host. A stay will inspire you to uncover the city’s origins and colonial heritage in a contemporary setting that exudes the soothing qualities of a true Urban Resort. As part of Urban Resort Concepts (URC), The RuMa has also cultivated a revolutionary new service culture that’s quickly becoming second nature, a professional attitude and outlook we all share called Hostmanship™. At URC, we want your experience to be human, intuitive, inclusive, generous and engaging. This means having skillful, committed team members empowered to create an experience that’s uniquely yours. It’s putting an end to the petty charges and undue bureaucracy that don’t serve your needs. For starters, these are some of the benefits and extras our guests are already enjoying when they stay with us: - 24-hour check-in and check-out (subject to prior notice of arrival and departure details) - Fully-stocked complimentary minibar with daily replenishment - Daily breakfast for two persons at ATAS or in your guest room
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children's television networks
Kids pool
Airport transportation
Valet parking
Wifi
Pool / beach towels
Outdoor pool
Shallow end in pool
Fitness / spa changing rooms
Personal trainer
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Happy hour
Wine / champagne
Highchairs available
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Massage
Neck massage
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Interconnected rooms available
Room service
Safe
Separate living room
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, Chinese, Malay
Hotel links
Special Rate:UR Staycation

Location

Full view
100Great for walkers
Grade: 100 out of 100
186Restaurantswithin 0 km
14Attractionswithin 0 km
557Reviews12Q+A37Room tips
Traveller rating
  • 486
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  • 12
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  • 9
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Popular mentions
ArielMaseri wrote a review May 2021
Kuala Lumpur, Malaysia1 contribution
We stayed in a Deluxe Room facing the city. The bed is so comfy and the lightings at night will set the mood on fire. The staffs were friendly and very prompt in attending to our needs. The bathroom is very clean so does the room. Will definitely come back again.
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from The RuMa Management, Other at The RuMa Hotel and Residences
Responded 27 May 2021
Dear ArielMaseri, I'm very happy to hear that our Hostmanship was appreciated and that you enjoyed your recent stay with us. Thank you for sharing your feedback and we certainly look forward to welcoming you back to The RuMa again soon! Take care and stay well! Till then, Alexandre Ribola Resident Manager
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Mikedott87 wrote a review Mar 2020
Kuala Lumpur, Malaysia7 contributions2 helpful votes
Hotel's Favourite
This hotel was chosen in celebration of my wife's birthday and our anniversary, The reservation team did an exemplary job of assisting me through email and calls. Very attentive and detailed. As an interior designer, I'm impressed with the level of details that makes the entire hotel a poetic and aesthetically pleasing experience. The receptionist greeted me as I was still approximately 4 feet away from the counter, her tone was friendly and genuine. I was briefed in detail about my stay and the facilities within the hotel and my room. Special thanks to the butler team in the setup of the bedroom with flower petals and balloons to support my wife's birthday surprise. During the span of our stay, we were presented with cakes for our birthday and also apples with a welcome letter. While there are a lot of luxurious and expensive hotel around the city, this hotel manage to distinguish itself through the basic fundamental of hospitality : Service. You can feel their generosity throughout the stay, you will never feel anything pushy, most importantly, you felt that it's worth every penny spent. Dear Ruma team, You’ve proven to us that the “Hostmanship” is not just a marketing tagline on your website, and we’ve experience how serious you guys are with it. We are very much impressed, and this will definitely not be the last time we are staying at the RUMA.
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Date of stay: March 2020Trip type: Travelled as a couple
1 Helpful vote
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Response from TheRuMaHotel, General Manager at The RuMa Hotel and Residences
Responded 08 Mar 2020
Dear Mikedott87, What a splendid review that certainly puts a smile to our faces! We cannot thank you enough for such an immaculate review written and we’re certainly proud to have been able to meet your expectations and introduce you to our renowned Hostmanship service. The team will be very delighted to hear of the wonderful mentions of your stay and thank you as well for choosing to celebrate your wife’s birthday with us. The RuMa as its name implies, will continue to be your home away from home here in Kuala Lumpur and should you ever require any further assistance for your next visit, please do not hesitate to let us know. Thank you once again for this amazing review and we look forward to welcoming you back soon. Kind regards, Guido Farina General Manager
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Michelle wrote a review May 2021
4 contributions
we're really satisfied with our stay here @The RuMa! They managed to fulfil my birthday request and was I am impressed with every details of the hotel. The only hotel I know that have these awesome perks : 1. 24hr check in and check out 2. Mini bar complimentary (no charges at all) 3. Strategic location (sandwich between KLCC & Pavilion) 4. 24hr In room service 5. Auto connect wireless connection 6. Friendly staffs 7. sleek interiors 8. wide selection of pillows preference
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from The RuMa Management, Other at The RuMa Hotel and Residences
Responded 20 May 2021
Hi Mich0610, Thank you for sharing your detailed feedback and for choosing to spend your special day with us! I'm happy that you enjoyed your stay and we certainly hope to see you again soon! Happy birthday once again from all of us at The RuMa! Till then, Alexandre Ribola Resident Manager
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vincy4s4 wrote a review May 2021
1 contribution
Feel warm when arrived to the hotel and is strategic location to Pavillion and KLCC. Overall were ok except for the quality of the breakfast (due to MCO3.0, only in room dine in available), the choice was limited as 1person only allowed to select one choice and for a big eater is not enough and the taste of food, to be honest roadside food taste better than it Sound proof of the room 1422 - I can listen whole night road construction and motor ricing sound and caused quality of sleep drop . Services from the hotel and staff were warm and friendly. They always show the biggest warm smile to you when you meet them. Is a value added point.
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from The RuMa Management, Other at The RuMa Hotel and Residences
Responded 16 May 2021
Dear vincy4s4, Thank you for taking time to drop us a review and for sharing constructive feedback. Your comment about the quality and size of our breakfast is well noted, and we will see how we can improve in this area. With regards to the noise level, do let us know in the future if the noise level bothers you too much, and we will see if we can relocate your room. Your feedback is invaluable, and we hope to be able to welcome you back to The RuMa soon. Till then, Alexandre Ribola Resident Manager
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alancheong wrote a review May 2021
Kuala Lumpur, Malaysia1 contribution
Modern hotel with full facilities, complimentary items in bar, clean room and great foods. Worth the price and love the experience. Everything you need is within short walkable distance, the staffs are friendly and helpful. Stayed one night staycation celebrating birthday, it was nice overall.
Read more
Review collected in partnership with this hotel
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from The RuMa Management, Other at The RuMa Hotel and Residences
Responded 10 May 2021
Dear alancheong, We cannot thank you enough for such a wonderful review shared of your stay with us here at The RuMa. It is certainly a pleasure being able to celebrate your birthday with us and thank you for giving us that opportunity. We hope that you'll continue to consider us for any future staycations and we look forward to welcoming you back soon. Take care, stay safe and see you again! Till then, Alexandre Ribola Resident Manager
Read more
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PRICE RANGE
US$122 - US$217 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
253
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Frequently Asked Questions about The RuMa Hotel and Residences
Which popular attractions are close to The RuMa Hotel and Residences?
Nearby attractions include KLCC Park (0.3 km), KLCC - Bukit Bintang Pedestrian Walkway (0.2 km), and Pavilion KL (0.4 km).
What are some of the property amenities at The RuMa Hotel and Residences?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at The RuMa Hotel and Residences?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The RuMa Hotel and Residences?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The RuMa Hotel and Residences?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to The RuMa Hotel and Residences?
Conveniently located restaurants include The Grand Getaway by Grand Hyatt Kuala Lumpur, Horizon Grill, and Curate.
Are there opportunities to exercise at The RuMa Hotel and Residences?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does The RuMa Hotel and Residences have an airport shuttle?
Yes, The RuMa Hotel and Residences offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The RuMa Hotel and Residences?
Yes, dry cleaning and laundry service are offered to guests.
Does The RuMa Hotel and Residences offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The RuMa Hotel and Residences?
The staff speaks multiple languages, including English, Chinese, and Malay.