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No.18 Yanggong Causeway, Xihu District, Hangzhou 310007 China
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (233)
Dining (32)
Room & Suite (9)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 20/07/09 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20/07/09 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#41 of 2 593 in Hangzhou
Location
Cleanliness
Service
Value
The hotel was once an old abbey, and has a history over 100 years. It covers an area of 360,000㎡, backed by mountains, surrounded by West Lake, away from the noisy city, it is a resort like paradise. The hotel boasts its Chinese garden and architecture, it is known as “the most famous garden of West Lake”. Luxury hotel rooms, fine food and wine, perfect conference facilities, private music hall and theater, very local characterized lakeside teahouse, luxury yachts and boats, and lawn yoga, all these will let you enjoy a slow life in the world heritage area.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Hot bath
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Park View
162Reviews3Q+A17Room tips
Traveller rating
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  • 43
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  • 2
  • 0
Time of year
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  • English
Joshuafpx wrote a review Mar 2020
6 contributions3 helpful votes
The room is mediocre. On the contrary,the view of west lake worth for everything. If the budget is enough,State guest house or four seasons hangzhou are the hotel you must go. Chose one of them. FYI, the ziwei restaurants tastes good but pricey .
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Date of stay: March 2020Trip type: Travelled
1 Helpful vote
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Mr. Shan wrote a review Oct 2019
2 contributions
First time at the hotel and the overall experience was conditioned by the poor service. The setting is wonderful (impregnated by a quite distinctive and selective atmosphere due to the important historical events and leaders that the hotel has hosted in the last decades), the views of the West Lake amazing and the facilities are more than decent (big, refurbished and clean rooms, great swimming pool, decent SPA, etc) but the service was terrible. The main reason is the language barrier: the vast majority of the personnel did not speak English. I can be understanding with it (it is not common to face this issue in Asia) despite of not-being an English native person and paying USD 400 per night. The problem was that even leaving aside the language barrier, the service was very poor: no explanation of the hotel services and facilities upon arrival, no smiles from the personnel during the stay, impolite treatment at the restaurant (as we arrived 30 minutes earlier than the last order, the waiters chased us with the order procedure, brought the check without having asked for it, watched out our meal putting themselves besides us creating a quite uncomfortable atmosphere), awful behavior at the swimming pool (they refused to lend swimming caps to us at the pool obliging us to buy them at a "friendly" price of USD 15 per cap), house-keeping maids insisting on doing the house-keeping with us inside the room and the general feeling of frustration for not being able to complain about anything because they do not understand (and do not want to understand) you. As an exception to the foregoing, I would to highlight the professionalism of the waitress who assisted us at the tea place of villa 6: she was efficient, friendly, sharp and charming and the best proof that things can be done in a different way. Finally, the serene atmosphere of the hotel was screwed up by the traffic of cars between the different buildings of the hotels (it is unbelievable that they do not limit the use of cars within the facilities or the hotel). In a nutshell, the place has everything for being a unique hotel but the poor service ruins the experience.
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Date of stay: October 2019Trip type: Travelled
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jim e wrote a review Jun 2019
Brisbane, Australia103 contributions79 helpful votes
Stayed for 4 nights Gardens and surrounds were exceptional Loved the walks and the scenery Rooms were well appointed, quite big with a balcony, a real pleasure to come back to. Breakfasts were also a real treat plenty of variety and options. Evening meals same thing plenty of variety As with these hotels a little expensive, staff english and communicating challenging but not impossible . Don't let that deter you. Westlake is well worth a visit, this hotel one of the best absolutely recommend it.
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Date of stay: April 2019
Value
Rooms
Service
Trip type: Travelled
Room Tip: Look for a Suite with Balcony in Villa 8 Closer to all amenities and more modern
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2 Helpful votes
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Lupo580 wrote a review May 2019
Boston, Massachusetts184 contributions126 helpful votes
The grounds are amazing and meticulously taken care of. The main building very well kept. Some buildings/rooms newer and better than others. I think I stayed in building 5 which was just ok. Front desk understaffed therefore slow to check in and out. Unfortunately I stayed very briefly so didn't enjoy grounds.
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Date of stay: May 2019Trip type: Travelled
1 Helpful vote
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yinmo wrote a review Mar 2019
10 contributions2 helpful votes
+1
I went Hangzhou with my teacher and classmates in November 2018. It was cloudy and a little cold in Hangzhou.We went to West Lake first.Although the weather was cloudy, there was a wonderful view. The air was fresh and the water was clear ,it was a beautiful scene. Next day we went to the Wet Land Museum by bus. It was a little rainy, but we still had a good time because we were inside of the building. I learned a lot about the wet land ,it is interesting! The last day we went to Yue Fei temple. I learned the history of Yue Fei,he died for his country ,so I thought he was very brave. This is a great trip,it is fun and I learned a lot.
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Date of stay: November 2018
Value
Rooms
Service
Trip type: Travelled
2 Helpful votes
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PRICE RANGE
US$122 - US$198 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
杭州西湖国宾馆, xihu state guesthouse hotel hangzhou, xihu state hotel
LOCATION
ChinaZhejiangHangzhouXihu Resort / Xihu District
NUMBER OF ROOMS
232
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Frequently Asked Questions about West Lake State Guesthouse
Which popular attractions are close to West Lake State Guesthouse?
Nearby attractions include West Lake Colored Port View Fish Garden (0.3 km), Three Pools Mirroring the Moon (1.1 km), and Guo's Garden (1.2 km).
What are some of the property amenities at West Lake State Guesthouse?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at West Lake State Guesthouse?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at West Lake State Guesthouse?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at West Lake State Guesthouse?
Yes, free parking is available to guests.
What are some restaurants close to West Lake State Guesthouse?
Conveniently located restaurants include Green Tea Restaurant (Longjing Road), HangZhou ZhiWeiGuan ·Wei Zhuang (YangGongDi), and YuLing Long.
Are there opportunities to exercise at West Lake State Guesthouse?
Yes, guests have access to a pool and a fitness centre during their stay.
Does West Lake State Guesthouse have airport transportation?
Yes, West Lake State Guesthouse offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at West Lake State Guesthouse?
Yes, dry cleaning and laundry service are offered to guests.
Does West Lake State Guesthouse offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to West Lake State Guesthouse?
Many travellers enjoy visiting Lingyin Temple (2.2 km), Fei Lai Feng (3.1 km), and Former residence of Xueyan Hu (3.6 km).