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Grand Hyatt Hangzhou

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Traveller (487)
Room & Suite (163)
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Certificate of Excellence

About

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Certificate of Excellence
Following 18 months of renovations, Hyatt Regency Hangzhou will be re-branded to Grand Hyatt Hangzhou on December 18, 2018. The hotel is an inviting escape for guests and locals alike to indulge in a modern luxury experience like no other, while seeking out the best Hangzhou has to offer. Located at the crossroads of local culture and global business, Grand Hyatt Hangzhou will be the first Grand Hyatt hotel in Zhejiang Province and the 15th in Greater China. Until Mar 2019,we will be undergoing refurbishment of our guestrooms.Between 9:00-18:00 from Monday to Friday,10:00-17:00 Saturday to Sunday.Thank you for your understanding.
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Property amenities
Pool
Fitness Centre with Gym / Workout Room
Room service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Free parking
Spa
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Sauna
Self-Serve Laundry
Wheelchair Access
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Great View
Centrally Located
HOTEL CLASS
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Hotel deals
1 070Reviews
543Photos
1Q+A
100Room tips
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Popular mentions
Despite the hotel being under renovation, we were allocated to one of the newly renovated rooms that was far from the noise. Staff from front office, concierge, Club level and restaurant were all very helpful, efficient and courteous.
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Review collected in partnership with Hyatt Hotels
Response from Expedition772162, Public Relations Manager at Grand Hyatt Hangzhou
Responded yesterday
Dear guest, Warm greetings from Grand Hyatt Hangzhou! Thank you very much for taking the time to share with us your feedback from your recent stay with us. Your kind words of praise for our hotel and most notably for our new renovated room and our service is greatly appreciated. We are indeed very fortunate to have such dedicated and passionate members of our team and I will be sure to share your generous feedback with not only them, but the entire team. This praise will only serve to further motivate our associates as it demonstrates that their efforts are being recognized by our valued guests. We were all delighted to learn that you enjoyed your stay with us and we do look forward to welcoming you back in the hopefully not too distant future. Yolanda Qin Assistant Public Relation Manager Grand Hyatt Hangzhou
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Hotel's Favourite
great place directly facing enchanting beauty of westlake. Hotel is undergoing a complete renewal in 2018 for upcoming best place to stay in Hangzhou. 28 Hubin is one of the best chinese restaurants in town
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Review collected in partnership with Hyatt Hotels
Responded 07 Aug 2018
Dear guest, Warm greetings from Hyatt Regency Hangzhou! Thank you very much for taking the time to share with us your feedback from your recent stay with us. Your kind words of praise for our hotel location is greatly appreciated. Our hotel is indeed offering the fantastic overview of the famous West Lake, and you must not miss this famous scenic spot when traveling in Hangzhou. Besides, the 28 hubin Road Chinese restaurant is also very attracting for its good reputation among our valued guests like you. It is our honor to receive the praise from you and we will be sure to share your generous feedback to the whole them. This praise will only serve to further motivate our associates as it demonstrates that their efforts are being recognized by our valued guests. We were all delighted to learn that you enjoyed your stay with us and we do look forward to welcoming you back in the hopefully not too distant future Yolanda Qin Assistant Public Relation Manager Hyatt Regency Hangzhou
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Well if you look back i stay hear a lot and even though the hotel is under refurbishment the staff are super helpful and attentive to your every need. A big thanks to Slava and his teal in the Club who for the 5 nights i was there made me feel welcome. The new renovations done
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Response from Expedition772162, Public Relations Manager at Grand Hyatt Hangzhou
Responded 1 week ago
Dear guest, Warm greetings from Grand Hyatt Hangzhou! Thank you very much for taking the time to share with us your feedback from your recent stay with us. Your kind words of praise for our hotel and most notably for Slava and his team is greatly appreciated. We are indeed very fortunate to have such dedicated and passionate members of our team and I will be sure to share your generous feedback with not only them, but the entire team. This praise will only serve to further motivate our associates as it demonstrates that their efforts are being recognized by our valued guests. We were all delighted to learn that you enjoyed your stay with us and we do look forward to welcoming you back in the hopefully not too distant future. Yolanda Qin Assistant Public Relation Manager Grand Hyatt Hangzhou
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Be aware that some construction noise may be heard during day time. By the West Lake, a major tourist attraction. Close to #1 line subway station, shopping and variety of restaurants (within 5-15 minutes walk). Newly renovated rooms are beautiful. Staff is courteous.
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Review collected in partnership with Hyatt Hotels
Response from Expedition772162, Public Relations Manager at Grand Hyatt Hangzhou
Responded 1 week ago
Dear guest, Warm greetings from Grand Hyatt Hangzhou and thank you very much for taking the time to share your comments with us. Please accept our apologies for the maintenance issues you experiences and for the inconvenience caused. Our team will be rectifying these issues as soon as possible.Your kind words of praise for our hotel location is greatly appreciated. Our hotel is indeed offering the fantastic overview of the famous West Lake.And the transportation is also very convenient for the guests. and the shopping mall around is also walk-able. We do hope to have the opportunity to welcome you back to Grand Hyatt Hangzhou in the hopefully not too distant future. Yolanda Qin Assistant Public Relation Manager Grand Hyatt Hangzhou
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We prepaid hotel stay. On check-in, we are asked to pledge rmb 2000 deposit on credit card for spending. We bought coffee on room account. On check out, there are only 2 counters. Even with just one guest before me, I had to wait for 10 minutes. As my friend was waiting, I kept
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Response from Expedition772162, Public Relations Manager at Grand Hyatt Hangzhou
Responded 1 week ago
Dear guest, Warm greetings from Grand Hyatt Hangzhou and thank you very much for taking the time to share your comments with us. We are very sorry that we fell short of mark on your stay. Please accept our apologies for the check-out service issues you experiences and for the inconvenience caused. Your feedback has been well received and we will delivery it to the Front Office team. The whole team will certainly be rectifying these issues as soon as possible. Your feedback is appreciated as it helps us to ensure that your future experiences are as enjoyable and problem free as possible. We do hope to have the opportunity to welcome you back to Grand Hyatt Hangzhou in the hopefully not too distant future. Yolanda Qin Assistant Public Relation Manager Grand Hyatt Hangzhou
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
king sized bed room
einfaches Zimmer mit Seeblick
18
From the window
Fifth floor, south side
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Hyatt 有自行車租借嗎
"8th floor for club access 2nd and 3rd floor for new designed rooms"
"Lake view rooms, closer to middle of hotel"
"Don't! Just don't!"
"Rooms facing the lake."
"choose the window view room"
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PRICE RANGE
US$170 - US$273 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency hangzhou hotel hangzhouhyatt hangzhouhangzhou hyatt regency
FORMERLY KNOWN AS
杭州凯悦酒店
LOCATION
ChinaZhejiangHangzhou
NUMBER OF ROOMS
388
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