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Sofitel Hangzhou Westlake

Traveller (324)
Room & Suite (116)
Dining (40)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Sofitel Hangzhou Westlake occupies a unique lakeside site close to Hangzhou’s business and shopping district, only a short walk from the recreational complex of Xihutiandi. Business and leisure travelers alike will find this the ideal location for a comfortable and relaxing stay. 2014, Sofitel Hangzhou Westlake has re-launched to enable the hotel to offer enhanced guest service and better reflect the Sofitel trademark blend of French sophistication and art de vivre with the essence of traditional Chinese hospitality. Hotel enjoys convenient access to Hangzhou’s Xiaoshan International Airport and the Hangzhou East Railway Station. It takes only 10 minutes by car to reach the Hangzhou City Railway Station and five minutes on foot to Metro Line 1 station.
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Property amenities
Restaurant
Room service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Free parking
Airport transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Lake View
Centrally Located
HOTEL CLASS
695Reviews
370Photos
3Q+A
54Room tips
Traveller rating
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  • 116
  • 42
  • 23
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Popular mentions
A very welcome respite from the hubbub of China. Great location near to lake, extremely helpful staff and a great value buffet downstairs where we were able to use our Accor card to have a 50% discount. The room was big, well furnished even though a tad old. The air conditioning
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+1
The is big and the bed is very comfy. The building is not tall hence, can't really see the nice view of the place. The staffs are extremely friendly and helpful. There is many nice restaurants near the west lake and there is also some nice pubs which you can hang out after
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Response from SofitelHangzhou, Manager at Sofitel Hangzhou Westlake
Responded 24 Jan 2019
Dear jimkoh82, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. The terrific location is highly recommend by our guests, i'm so happy to know that you agree with it. And i am sure your full score it will be serve an encouragement on drive to improve the service quality. Thank you again fir your comments and we are looking forward to see you soon and wish the stay be a pleasant one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake
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Foots to the famous Westlake, transport station and famous local "外婆家 restaurant", it is easy for a location purpose ! Room was clean, big and very comfortable stays, however, if this building is a high rise building then noise will be reduced ! As for the breakfast, local
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Response from SofitelHangzhou, Manager at Sofitel Hangzhou Westlake
Responded 28 Dec 2018
Dear Heong L, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake
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The room was uncomfortably hot (27℃ is way too hot to sleep) for the two days we were there and there was no way to manually set the thermostat in the room. Upon informing the hotel staff of the situation, housekeeping did try to remedy it by providing us with an external air
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Review collected in partnership with Accorhotels.com
Response from SofitelHangzhou, Manager at Sofitel Hangzhou Westlake
Responded 13 Dec 2018
Bonjour Guide43004268518, firstly thank you for taking the time to share your experience based on your stay in Sofitel Hangzhou Westlake. I was grateful that you share to me regarding the air conditioning issue. I apologize for the very difficult experience you have had bad stay because of the lack of cooling in the hotel.Actually, our system is known as a 2 pipe air conditioning system, that is it can heat or cool at any one time but never both. Its challenging for us to determine when this downtime can be endured. Its a decision that uses the best insights and experience we have. And at that season, only hot air in room, so sorry it cannot up to your expectation. we make some very basic promises when we call ourselves a hotel. A good nights sleep is at the heart of that promise, and we haven't been able to deliver that to you. We will of course provide some relief but it wont give you back the memory you hoped for in Hangzhou. Simply, I'm sorry. we hope to have another chance to invite you back and ensure your next stay will be a good memory one. Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake
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Had an initial problem with confirmed hotel pick-up at the airport which failed. At check-in at the hotel this issue was professionally handeled by the staff and manager on duty so the hotel compensated by timely return to airport at my departure six days later. special thanks
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Review collected in partnership with Accorhotels.com
Response from SofitelHangzhou, Manager at Sofitel Hangzhou Westlake
Responded 11 Dec 2018
Dear First305, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. Thank you for your highly praise of our service. I will share your comments with our team,especially with Yulia and Bonnie, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake
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Meeting room
Photo provided by managementSofitel Hangzhou Westlake
Meeting room
Photo provided by managementSofitel Hangzhou Westlake
Meeting room
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12345624
Breakfast options within walking distance from hotel, cheaper too. Our room faces the main road & the outside noise was not too bad & ok for us.
1 vote
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Hi, How do I get to the Hotel from Ningbo airport? Thanks.
Sorry, I likely will not be much help. I took a cab and gave him the name of the hotel and address. Good luck!
0 votes
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"no special recommendation. I guess all rooms are average."
"needs rennovation"
"Choose upper floors, mine is on second floor and I could hear people shouting on the street."
"Choose the rooms facing the street to get better privacy as the back rooms face residential areas"
"If you book this hotel you should only expect a Novotel experience"
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12345611
PRICE RANGE
US$123 - US$181 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
西湖索菲特sofitel hangzhou westlake hotel hangzhouhangzhou sofitel
LOCATION
ChinaZhejiangHangzhou
NUMBER OF ROOMS
233
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