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Chaptel Hangzhou

Traveller (158)
Dining (53)
Room & Suite (52)

About

Location
Cleanliness
Service
Value
More than a luxury boutique hotel, the new member of Relais & Châteaux family is also a listed building steeped in history. Created on the remnants of Shikumen villas, typical local residences in the 1930s, Chaptel Hangzhou is an architectural gem. The time-honored compound mirrors China in the past, and also leads the fashion today. The traditional Chinese wooden furniture with Art Deco ornaments show us the charm of classicism, the independent balcony and terrace in each villa open an access to the naturalism, and the incomparable hotel service brings us an enjoyment of humanism. The taste of Chaptel lies not only in its culture and history, but also the divine dishes. Xike Hall serves the authentic western food, traditional local delicacies and classic British afternoon tea. It is a great feast for tongue. Located near the picturesque West Lake and the city center, Chaptel Hangzhou is absolutely a good choice for both business and leisure purposes.
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Property amenities
Free High Speed Internet (WiFi)
Room service
Free parking
Restaurant
Breakfast included
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Romantic
Quaint
HOTEL CLASS
49Reviews
264Photos
1Q+A
5Room tips
Traveller rating
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  • 6
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  • 1
  • 0
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Popular mentions
Amazing hotel but the concept may be too pioneering in China. A chic and hip hotel which is refurnished from some real historical buildings, some old mansions back in the 1920s. Only 10 to 20 rooms, most of them are individual buildings. Right next to the hotel is a real local
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I would probably grade this 3.5* but Tripadvisor does not only allow 0.5*. I get what some of the reviewers were saying - the hardware is great - superb location just 2 minutes away from the West Lake and 10minutes walk to restaurants, shopping malls etc, a cosy boutique hotel
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+2
Hangzhou is renowed for 3 achievements: its prosperity, the beautiful West Lake and housing the HQ of Alibaba. After 2 nights at the Chaptel, I am confident this is Hangzhou's 4th achievement. This splendid hotel not only exudes so much charm, it successfully created a space
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Responded 25 Feb 2018
Thank you so much for your nice comment. We are glad that you enjoyed your stay at Chaptel. Welcome to choose Chaptel for your next trip to Hangzhou!
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After working in Shanghai we caught the high speed train to Hangzhou. Excellent hotel, great location, fabulous food. We had a deluxe suite and which was on the second floor, so if you can't climb stairs, opt for a different room. The woodwork is gorgeous.
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Response from FENG D, Public Relations Manager at Chaptel Hangzhou
Responded 26 Feb 2018
Thank you for your review of our hotel, I am very glad to provide service for you, I hope to see you next time when you have a trip in Hangzhou again.
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This is a lovely hotel in the perfect location. It is truly an oasis that we looked forward to returning to at the end of the day. The reason that I can't give it an excellent rating is the language barrier. I am not a traveler who expects the rest of the world to speak my
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Response from Cathy P, 经理 at Chaptel Hangzhou
Responded 29 Sep 2017
Dear Lily, Thank you for sharing your experience at Chaptel Hangzhou with other Tripadvisor readers. As the member of Relais & Chateaux, we insist on prividing high quality services and facilities to our guests. We appreciate your valuable feedback on our deficiency. We are very sorry for the inconvenience to you, and we will strengthening staff training in the future. We are very much looking forward to having you again as a guest in Chaptel Hangzhou. Best wishes, Cathy Pan
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Photo provided by managementChaptel Hangzhou
Shikumen Famliy Suite
Photo provided by managementChaptel Hangzhou
Suite
Level 1: Living Room
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Dear Frances! Thank You for choosing to stay in Chaptel Hangzhou! You may consider to stay in our Family suite, it consist of three floors with the first floor having a big living space including big sofa. The second floor is a bedroom with 1 Queen size bed and sunbathing terrace and to conclude the third floor has a terrace. We shall also provide a twin bed for You (120 by 200 cm). You may also consider our Presidential Suite consisting of three floors with two bedrooms on the second floor with queen size bed each. Please do not hesitate in asking us any questions. We are always happy to assist You in anyway possible! We look forward to hearing from You! Sincerely, Chaptel Hangzhou
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"Spend more, stay in suite with individual two-storey building"
"Choose the 3-story Villa."
"They are all apparently great."
"We took the only suite available, # 8, but I can't imagine a bad suite Be sure to dine at the hotel's French restaurant"
"Standard Suite has a lager bathroom at the second floor. A big terrace and a Meditation Room where you can appreciate (Zen)."
PRICE RANGE
US$274 - US$537 (Based on Average Rates for a Standard Room)
LOCATION
ChinaZhejiangHangzhou
NUMBER OF ROOMS
26
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