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Shangri La Hotel Hangzhou

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Traveller (279)
Room & Suite (64)
Dining (10)
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Overview
  • Excellent36%
  • Very good41%
  • Average15%
  • Poor6%
  • Terrible2%
Travellers talk about
“west wing”(30 reviews)
“horizon club”(15 reviews)
“classic hotel”(5 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
Additional information
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Rooms
03 Jun04 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (844)
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1 - 5 of 321 reviews
Reviewed 5 days ago

My wife and I stayed at three Shangri La Hotels during a recent trip in China. Hangzhou came in a distant third. While it is an imposing building in a great location, it is tired, old fashioned and generally in need of a new broom....More

Thank ijballo
Response from 杭州香格里拉饭店, 公关经理 at Shangri La Hotel HangzhouResponded 4 days ago

Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team...More

Reviewed 1 week ago via mobile

We arrived at the Shangri-la Westlake with little expectations due to the lacklustre online reviews (we chose the hotel only based on its proximity to west lake). However we really enjoyed our stay, and this was even so although we had stayed at alila anji...More

Thank Aoigirl2014
Response from 杭州香格里拉饭店, 公关经理 at Shangri La Hotel HangzhouResponded 1 week ago

Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and...More

Reviewed 3 weeks ago via mobile

I stayed at the hotel only for one night and didn't bother me that it was quite old. The room was clean, no unpleasant smell, fresh fruits and snacks in the room and the stuff was friendly. Yes, the place needs some renovations but otherwise...More

Thank nomadgirl365
Response from 杭州香格里拉饭店, 公关经理 at Shangri La Hotel HangzhouResponded 2 weeks ago

Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and...More

Reviewed 4 weeks ago via mobile

As a former member of many years of the now defunct prestige club of Kuala Lumpur Shangri La Hotel, Shang to me is almost synonymous with perfection and top quality. It saddens me to write this review because if not for the prompt mitigating action...More

Thank HsuDR
Response from 杭州香格里拉饭店, 公关经理 at Shangri La Hotel HangzhouResponded 4 weeks ago

Dear Guest, Warmest greetings from Shangri-La Hotel, Hangzhou! Thank you for choosing to stay with us. It is with sincere regrets to read about your unpleasant experience. Please allow me to apologies, for any inconvenience and frustration caused. Rest assures we will investigate the matters...More

Reviewed 16 April 2018

Let me start by saying that the reason that this review is two stars and not one, is the desire of the staff to please, which was exemplary, but otherwise it would be a one star review., I have lived in the Hong Kong and...More

1  Thank Dr K
Response from 杭州香格里拉饭店, 公关经理 at Shangri La Hotel HangzhouResponded 16 April 2018

Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$136 - US$190 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Business Hotel in Hangzhou
#39 Luxury Hotel in Hangzhou
#216 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$136 - US$190 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Business Hotel in Hangzhou
#39 Luxury Hotel in Hangzhou
#216 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (279)
Room & Suite (64)
Dining (10)
Pool & Beach (5)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
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Room Tips
"Lake facing room"
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"South side is quieter"
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"The rooms with lake view on Horizon Floor or higher are the jewels. Stunning views."
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"Lake view rooms."
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