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Angsana Hangzhou

Traveller (280)
Room & Suite (34)
Dining (6)

About

Location
Cleanliness
Service
Value
Property amenities
Pool
Restaurant
Room service
Free parking
Free High Speed Internet (WiFi)
Bar/Lounge
Airport transportation
Banquet Room
Concierge
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Wheelchair Access
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Safe
Romantic
HOTEL CLASS
363Reviews
287Photos
1Q+A
2Room tips
Traveller rating
  • 296
  • 41
  • 17
  • 6
  • 3
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Popular mentions
I stayed at Angsana Hangzhou for 2 nights. This place is nice. Staff is helpful. Room is nice and clean with intimacy bathroom. Bed is comfort. Breakfast is yummy; there are chinese food and western food. There is outlet behind the hotel, just cross the small bridge. There might
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Response from Excursion29256832859, Public Relations Manager at Angsana Hangzhou
Responded 24 Jan 2019
Dear Guest, Warm Greetings from the Angsana Hangzhou and thank you very much for the feedback provided to us. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our overall services to your satisfaction. We look forward to welcoming you back to Angsana Hangzhou soon. Your sincerely,
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This is not my first visit in Angsana Hangzhou, and it never disappointed me. The hotel is just beside of the outlet which has lots of restaurants and shops there, including my favorite Starbucks.The Chinese restaurant (you need to walk or take buggy to Banyan Tree) is
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Review collected in partnership with this hotel
Response from Excursion29256832859, Public Relations Manager at Angsana Hangzhou
Responded 23 Dec 2018
Dear guest, thank you for your positive review regarding your recent stay with us. We were so happy to read that you enjoyed various aspects of your stay. And we hope to welcome you back to Angsana Hangzhou soon.
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When I first time came to hangzhou, I deeply felt the enthusiasm of hangzhou people. Especially when I was living in the Angsana hangzhou, it gave me a feeling of being at home. Elizabeth who was the staff at the front desk, she was super enthusiastic. She made me felt that our
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+6
I would not stay here again. My extended family and I stayed in the Angsana Hangzhou for two nights for a family vacation. This hotel was a disappointment. Despite a lovely setting and an impressive-looking exterior and lobby, the rooms have major problems and the service in the
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Response from Lisa W, Manager at Angsana Hangzhou
Responded 06 Nov 2018
Dear guest, Warm greeting from Angsana Hangzhou. Thank you for your comments about your stay with us and we would like to take the time to apologize for the issues you faced during your stay with us. For the defects in the room light, bathroom, bed platform, swimming pool, etc, there are plans for a renovation in which all of this will be rectified. Having said that, that should not be a reason you and other guests cannot enjoy their stay with us. For the restaurant matter, this is disappointing for us to hear as well. Our food&beverage manager will follow the matter and we have since ensured that the levels will be back up to Angsana standards as soon as possible. The shopping mall is already done the decoration and the bridge light is enough now. Once again we genuinely apologize and take no pride whatsoever in all the issues that happened during your stay. We hope that in the future we will be able to serve you again to the true standards you have come to expect of us. Warm regards,
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Having previously stayed in this hotel 5 years ago and had a wonderful time, we decided to stay again. However, the hotel has not been maintained during this time and is now tired and dirty looking in areas.The AC in the rooms is noisy and ruins any chance of a tranquil retreat.
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Review collected in partnership with this hotel
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All photosTravellerRoom & SuiteDining Pool & Beach
Room 202 bathroom with the glass door closed. No curtain/covering of any kind. Deal-breaker!
View of room 202, looking towards the bathroom. At the end of the beds, you can just see the hazardous platform that the beds are on.
View from Room 202.
View from Room 202.
Room 202
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"If you MUST stay here, at least ask for a room that overlooks the stream at the back of the hotel."
"ask for a room that is not overlooking the road for more privacy and less noice"
PRICE RANGE
US$116 - US$191 (Based on Average Rates for a Standard Room)
LOCATION
ChinaZhejiangHangzhou
NUMBER OF ROOMS
59
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