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Sheraton Grand Hangzhou Wetland Park Resort

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Rooms
30 Dec31 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
Sheraton Grand Hangzhou Wetland Park Resort is a luxurious 5-star property located 2 km from West City Plaza and 8 km from the Xihu Xintiandi. It offers an indoor pool, a fitness centre and sauna facilities. Free parking on site and free Wi-Fi in public areas are provided.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Free Parking
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Room Service
Wheelchair Access
Restaurant
Bar/Lounge
Children Activities (Kid / Family Friendly)
Spa
Airport Transportation
Public Wifi
Dry Cleaning
Meeting Rooms
Hot Tub
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Heated pool
Indoor pool
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Smoking rooms available
Accessible rooms
Minibar
Good to know
HOTEL STYLE
Lagoon View
Park View
HOTEL CLASS
Reviews (830)
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262 results
Traveller rating
162
67
19
7
7
Traveller type
Time of year
LanguageEnglish
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162
67
19
7
7
Show reviews that mention
All reviews feast restaurant spg gold club lounge open bathroom west lake concierge team great hotel to stay business trip professional service nice hotel beautiful city enjoyed my stay fitness center special thanks hangzhou city breakfast buffet train station
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1 - 5 of 262 reviews
Reviewed yesterday via mobile

Enjoy an afternoon tea or coffee where you will be very nicely attended by Huni, who speaks english and helps you to get what you need. Nice pastry, very good coffee and specially the afternoon tea package is is great.

Date of stay: December 2018
Thank steffu68
Reviewed 6 days ago via mobile

So much good food at the Sheraton Club and staff is warm smiles and helpful. Jasmine was sweet providing great service and even remembering my name. If it was a restaurant or a bar, she would have gotten a big tip ! Thanks, again and...More

Date of stay: December 2018
Thank yuan_fun_guy
Reviewed 1 week ago via mobile

I can't find anything bad at all with the hotel. The staff was really friendly, my room was spotless and the breakfast as well as the lunch buffets were really good. If I will come back to Hangzhou, I would really consider to go there...More

Date of stay: November 2018
Thank jolmstrom
Reviewed 3 weeks ago via mobile

First of all. I have to say, westland is a wonderful, beautiful place and worth to visit and spend your weekend. But the reason why you should come back again, let me tell you, it is Sheraton Grand Hangzhou Wetland Park Resort. Literally, it will...More

Date of stay: November 2018
Thank LANJIANHUA
Response from SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park ResortResponded 1 week ago

Dear Guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park and for your wonderful reviews. It is so thrill to read your comments and it fills me with great joy to know that you had a great experience whilst you were...More

Reviewed 30 October 2018

This is a hotel with all the expected amenities of a 4 or 5 star hotel including a café/bar that has a backyard filled with islands of gazebos that you can relax in. The quirkiness is that it is very confusing to get around the...More

Date of stay: October 2018
Thank stulsimon
Response from SheratonHZ, Manager at Sheraton Grand Hangzhou Wetland Park ResortResponded 2 November 2018

Dear Guest Thank you for choosing to stay at the Sheraton Grand Hangzhou Wetland Park Resort and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority. We sincerely apologize for falling short of meeting...More

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Questions & Answers
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seanl2772
1 October 2018|
AnswerShow all 3 answers
Response from Neil L | Reviewed this property |
Not clearly mentioned but I think the crew will help you to get what you may need
0
Votes
Room Tips
"The best views are rooms facing the interior of the hotel where the lagoon is"
stulsimon
30 Oct 2018
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"Deluxe Suite"
thehangzhouers
07 Oct 2018
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"Don't take a room far from the elevator if you don't want to walk too much."
222SophieL
26 Aug 2018
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"Long walk to certain rooms but all rooms seem to have lovely views of the undulating classic Chinese..."
391judithl
11 Jul 2018
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PRICE RANGE
US$142 - US$191 (Based on Average Rates for a Standard Room)
LOCATION
ChinaZhejiangHangzhou
NUMBER OF ROOMS
380
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