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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
JW Marriott Hotel Hangzhou is located in the Hangzhou city center. The guest rooms are tastefully designed and appointed with guests' comfort in mind. Deluxe rooms, executive rooms and spacious suites are available to meet every discerning taste. The executive lounge overlooks West Lake with spectacular view of downtown and serves a full breakfast as well as choice refreshments and delicate snacks throughout the rest of the day. In the evening, cocktails and selected wines are served along with a variety of appetizers, international and local favorite dishes by our culinary team. Four world-class restaurants offer unforgettable culinary experiences. On-site amenities are catered to your home away from home needs such as a relaxing swim at our indoor pool or working off your fatigue at our well-equipped fitness center. Our friendly and attentive staff is delighted to serve and will strive to make your stay at Hangzhou an enjoyable and unforgettable experience.
Both service and food are so good, high quality. 5 stars standard. Clara serviced me a class of jasmine tea cocktail was so great! Also Joseph and Sophia are so friendly and helpful during our stays! Thank you Marriott and your staff!
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Date of stay: December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I spent one night at this hotel on a short business trip. The staff was professional, courteous, and friendly. My room was beautiful. The executive lounge had great food and beverage options, and excellent service. The one criticism I have of my room was that the only USB outlets were on the nightstand as part of the clock. There really should be some at the desk.
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I spend a nice day here. The Executive Lounge provide Exquisite desserts, drinks and coffee. It’s really a leisure space. EL manager Alissa and her colleague are professional and enthusiastic. the guest room has wonderful vision.Afternoon tea, HH and Cocktail, oh i like all of them. JW Marriott of Hangzhou is a ideal choice for Business and travel. Next Time . I will Choose it Again.
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very beautiful view toward West Lake and excellent services offered at the hotel. You can experience good food and nice environment during happy hours at the top/administration floor. Revisiting would definitely be a good choice.
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Review collected in partnership with 单个酒店
Date of stay: July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First time visit Hangzhou, so first time visit Hangzhou JW. Spent few days with them in the Executive Lounge. Great service, happy faces all around, very attentive service. I am sure will back whenever I visit Hangzhou again. Thanks for your caring. LJ
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Date of stay: July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JW is hosting a tipsy tipsy night on Fridays on May2020 on the 4th floor free flow drinks and light snacks! Well worth the value and view for sure. Check with reception if you happen to be staying in the JW on a Friday night. Starts at 8pm and just super nice to chill in the nice outdoor patio with some wine beer and soft drinks.
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Date of stay: May 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed 1 night at this property. The staff were very friendly and the hotel itself was very luxurious. Had a great steam room, sauna, and pool area. The staff really want to help you out. The breakfast buffet is incomparable to anywhere I’ve ever been or anything I’ve ever seen. I would honestly come back to this hotel simply for the breakfast buffet. Great location in Hangzhou. Highly recommend to anyone.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
An incredible experience at the Jw Marriot Hangzhou hotel. The staff was amazing! Daisy made sure that my birthday celebration was excellent, We were upgraded to a beautiful suite overlooking the city skyline. The property provided breakfast & lounge access for Platinum members. The hotel offers luxury rooms, with access to restaurants, bar, spa, & lounge. The hotel is near the lake, which allows you to go by taxi for a minimum price. From the hotel you can walk to the mall where you can spend an afternoon shopping. I definitely recommend the Jw marriott hotel in Hangzhou city. a special thanks to the GM Mr Cheng who had the courtesy to greet us and make us feel more than welcome. We definitely recommend the JW Marrriott Hangzhou & look forward to future visits.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
When you travel, you welcome predictability to relax, explore and have a great experience. Without it, stress, frustration and disappointment. As an avid Marriott supporter, you come to expect the basics and see so much opportunity when a team comes up short. In check-in, so warm, personal and sets the stage for a great weekend. The room, beautifully decorated and equipped. Then.... Breakfast in the restaurant seeking to indulge in variety. Chasing servers to order a drink, several (yes more than two) times order lost or forgotten wondering what happened for a tea or coffee. Executive lounge has a great view, yet afternoon tea the same two days in a row. Maybe not a lot of guests stay more than one night? I hope it wasn’t leftovers. Then the housekeeping…
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from DaisyL844, Front Office Manager at JW Marriott Hotel Hangzhou
Responded 24 Dec 2019
Dear Value Guest, Thank you for choosing JW Marriott Hangzhou during your trip in Hangzhou and bringing this to our attention. While it was disappointing to hear that your stay with us fell short of your expectations. Marriott always strive to provide the professional and excellent service to our dear valued guests. Your feedback is an important part of that process. We sincerely apologize for our shortcomings and will share your feedback with the appropriate hotel team. We would appreciate having the opportunity to welcome you back and in hope that we may still count you among our loyal customers. Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It’s a wonderful experience in this hotel! The employees in the hotel are nice, l’d like to especially thank Alissa and Monica from the Lounge, they prepared the gift cards and special wine for our wedding anniversary.
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Review collected in partnership with 单个酒店
Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
R 2,302 - R 3,358 (Based on Average Rates for a Standard Room)
LOCATION
ChinaZhejiangHangzhou
NUMBER OF ROOMS
305
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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