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Four Seasons Hangzhou at West Lake

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Guests1 room, 2 adults, 0 children
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US$620
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Traveller (991)
360
Panoramas (76)
Room & Suite (654)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
In China’s most picturesque setting, Four Seasons reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. Convenient to business and shopping, discover a tranquil enclave, woven with ponds, streams and lagoons. Experience the gentle spirit of Chinese hospitality in exclusive private dining rooms and resort-style recreation, including two swimming pools and a cutting-edge designer spa. Deftly sophisticated Four Seasons care instills confidence and delight.
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Property amenities
Pool
Fitness Centre with Gym / Workout Room
Room service
Restaurant
Free parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Minibar
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Luxury
Park View
HOTEL CLASS
650Reviews
1 700Photos
8Q+A
86Room tips
Traveller rating
  • 548
  • 70
  • 18
  • 8
  • 6
Time of year
Traveller type
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Popular mentions
+1
Hangzhou can be a manic, busy place to navigate on the best of days but nothing could be more different from the oasis that is the Four Seasons. My husband and I came here for lunch and their kindness and hospitality led to us doing a tour of the local tea plantation and
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Response from Cecilia X, Assistant Director of Public Relations at Four Seasons Hangzhou at West Lake
Responded 4 days ago
Dear Guest, Thank you for your recognition of our team, very glad to you have a good journey in Hangzhou West Lake Four Seasons Hotels, your great comments will help us to further improve the service level. I hope to have the opportunity to welcome you back to Hangzhou. Sincerely Michael Branham General Manager at Four Seasons Hotel Hangzhou at West Lake
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Hotel and surrounding areas are beautiful, gardens well manicured. Room spacious and spotless. On top of these, it’s the hotel team that made this place exceptional. Housekeeping and in room dining staff Eileen, Wanda and team bring professionalism to a new level. Attentive
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Response from Cecilia X, Assistant Director of Public Relations at Four Seasons Hangzhou at West Lake
Responded 4 days ago
Dear Guest, Thank you for taking the time to share your valuable review via Tripadvisor, I am really pleased to hear you enjoyed your sojourn to Four Seasons Hangzhou at West Lake. I am delighted that we were able to create lots of memorable moments for you. We hope to be able to welcome you back soon. Sincerely Michael Branham General Manager at Four Seasons Hotel Hangzhou at West Lake
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+5
The room is very beautiful, and the service is very good, starting from “check in” the Front desk employee “Jie” provide a very good service and introduce different facilities for us. Because this hotel is very big. The staffs have a very good knowledge of Hangzhou, they can
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Response from Cecilia X, Assistant Director of Public Relations at Four Seasons Hangzhou at West Lake
Responded 1 week ago
Dear Guest, Many thanks for your lovely review pursuant to your stay with us at Four Seasons Hotel Hangzhou at West Lake. We are delighted you enjoyed your time and we hope to have the opportunity to welcome you back soon. Sincerely Michael Branham General Manager at Four Seasons Hotel Hangzhou at West Lake
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Every year we go to Hangzhou for Chinese New Year and we do stay every Year at the Four Seasons Hangzhou and we never been disappointed. This hotels is outstanding for its location close to the city but far enough to give you this romantic feeling of the Hangzhou hills and tea
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Response from Cecilia X, Assistant Director of Public Relations at Four Seasons Hangzhou at West Lake
Responded 2 weeks ago
Dear Guest, Thank you so much for taking the time to give a positive review following your recent stay with us at Four Seasons Hotel Hangzhou at West Lake. I am delighted that we were able to create lots of memorable moments for you, and I was particularly happy to read about our team being exceptional. Thank you for your kind comments and we look forward to welcoming you back soon. Sincerely Michael Branham General Manager at Four Seasons Hotel Hangzhou at West Lake
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The room is perfect and close to nature. And I think the service is super. Also the restaurant Jinsha is super. The front desk, the welcoming desk, the room service, SPA, the view are all perfect. Hope I can visit it soon next time.
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Response from Cecilia X, Assistant Director of Public Relations at Four Seasons Hangzhou at West Lake
Responded 14 Feb 2019
Dear Guest, Thank you for taking the time to share your valuable review. I am really pleased to hear you enjoyed your sojourn to Four Seasons Hotel Hangzhou at West Lake. We hope to have the opportunity to welcome you back soon. Sincerely Michael Branham General Manager at Four Seasons Hotel Hangzhou at West Lake
Read more
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorFour Seasons Hangzhou at West Lake
The Presidential Villa at the Four Seasons Hangzhou at West Lake
Professional photo exclusively commissioned by TripAdvisorFour Seasons Hangzhou at West Lake
The Presidential Villa at the Four Seasons Hangzhou at West Lake
Professional photo exclusively commissioned by TripAdvisorFour Seasons Hangzhou at West Lake
The Presidential Villa at the Four Seasons Hangzhou at West Lake
Professional photo exclusively commissioned by TripAdvisorFour Seasons Hangzhou at West Lake
The Grand Premier Room at the Four Seasons Hangzhou at West Lake
No bare bulbs!
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123456120
What services does the spa offer? Please list in detail.
Quite a bit. They are truly a full service spa. Massage, gym, beautiful pool area. They have it all
0 votes
I think the travel time is something like 2.5 hours and would suggest to leave 3 hours in case of traffic congestion.
0 votes
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Contact the manager of the hotel. They will, if possible, accommodate you and arrange sightseeing
0 votes
Hi Charles B Our rooms do not have a private pool/Jacuzzi, unless you wish to take a Villa, which has a private basement pool & gym. We do have an outdoor and indoor swimming pool, which are both spectacular. Let me know if you have any further queries. Thanks Alastair
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12
"Any rooms with garden new"
"The room has the background is a good choice."
"Lobby level rooms are both quiet and stairs-free."
"our second room had backyard garden with pond, very nice. rooms 117 and 118 can share a single entrance if needed."
"Over looking the lake"
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12345618
PRICE RANGE
US$536 - US$808 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
杭州四季大酒店杭州四季酒店four seasons hangzhou at west lake hotel hangzhou4 seasons hangzhou at west lake
LOCATION
ChinaZhejiangHangzhou
NUMBER OF ROOMS
81
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