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Wyndham Grand Plaza Royale Hangzhou

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Traveller (317)
Room & Suite (107)
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Overview
  • Excellent79%
  • Very good16%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“thai restaurant”(73 reviews)
“west lake”(214 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
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Rooms
03 Jun04 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (984)
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541
82
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541
82
19
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3
Show reviews that mention
All reviewsthai restaurantinternational staffwest lakethe hotel staffspecial thanksmanagement teampillow menulake viewbreakfast buffetexcellent hotelenglish speaking stafflarge bathroomwould highly recommend this hotelbeautiful cityassistant managervisiting hangzhoufront office
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1 - 5 of 646 reviews
A TripAdvisor Member
275
Reviewed 6 days ago via mobile

This was the most memorable hotel that provide a good memory of a wonderful hotel guest services. The staff from the conceige to the guest service manager, all provided good detailed services. We arrived at the hotel around 1 pm, the check in was a...More

Thank A TripAdvisor Member
Reviewed 1 week ago via mobile

Have been staying here for many days. Breakfast is amazing, also the dinner buffet. Nice gym in the basement too. Located close to the westlake, walking distance. The team is always friendly and helpful! Thanks for the nice stay! Especially the guest service team!!! Martin

Thank Martin V
Reviewed 1 week ago

I spent in this lovely hotel 8 weeks. I consider the experience extremely excellent. The hotel has a wonderful location: steps away from the amazing west lake, walking distance to a mall and to the metro station. Many American food restaurants are in the neighborhood...More

Thank My_Flying_Carpet
Reviewed 1 week ago via mobile

This hotel is beautiful through out and the location is 2 minutes away from the lake. Our stay was actually in April 2016 and what really stood out for us from staying in a few hotels in China was the international guest relations team. The...More

1  Thank Daniel P
Reviewed 2 weeks ago

We had a lovely stay which was made extra special by the amazing staff. The level of customer service was superb! There was always someone on hand to help us with questions and to offer suggestions. A special mention for the lovely Lin and Leonardo...More

Thank Lorna W
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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$135 - US$272 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Hangzhou
#1 Family Hotel in Hangzhou
#1 Luxury Hotel in Hangzhou
#2 Romantic Hotel in Hangzhou
#217 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$135 - US$272 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Hangzhou
#1 Family Hotel in Hangzhou
#1 Luxury Hotel in Hangzhou
#2 Romantic Hotel in Hangzhou
#217 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (317)
Room & Suite (107)
Dining (28)
Pool & Beach (2)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
Empressplace
17 May 2018|
AnswerShow all 2 answers
Response from Christopher D | Property representative |
Dear Empressplace, thank you for being interested in our hotel service. The size of double bed is 1,2 meter. The possibility of sharing the beds with children depends of children age. In case you require an extra bed, the... More
1
Vote
27 March 2018|
AnswerShow all 4 answers
Response from Christopher D | Property representative |
Dear Guest, Warm greetings from Wyndham Grand Plaza Royale Hangzhou! I am Leonardo Manili the Guest Services Manager in this propriety . The hotel check out time is at 12:00 pm. Usually depending on the occupancy we try... More
1
Vote
Kogepan2009
28 February 2018|
AnswerShow all 3 answers
Response from Amanda S | Reviewed this property |
Do not think so. You need an online booking validated ID to make it happen, which is a joke that skills the convenience of purchasing ticket online. ID validation process is not considered easy and straightforward, which I... More
1
Vote
Room Tips
"Choose and executive club room, the extra amenity pays for itself."
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"Rooms on higher floors facing the lake"
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"Ensure you have a lake facing room"
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"clean room, warm service, prime location, easily accessible"
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