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Banyan Tree Hangzhou

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Traveller (833)
Room & Suite (64)
Dining (17)
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Overview
Hotel website
No.21 Zijinggang Road, Xihu District, Hangzhou 310030 China See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
Reviews (558)
Filter reviews
131 results
Traveller rating
77
25
16
6
7
Traveller type
Time of year
LanguageEnglish
More languages
77
25
16
6
7
Show reviews that mention
All reviews jet pool spa treatments living room previous guests sheraton hotel stayed here for three nights restaurant staff rooms are huge villa wetlands china jacuzzi privacy couch
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1 - 5 of 131 reviews
Reviewed 8 July 2018 via mobile

It was a nice weekend in the middle of October 2017 and with my wife we decided to enjoy a three days two nights pampering ourselves. The choice could not be more right and it was a great stay. Only one note and, on this...More

6  Thank dralmorales
Reviewed 27 May 2018 via mobile

The hotel is gorgeous. We had a bedroom, living room and a huge bathroom. The only problem is that it is a resort hotel and we did not have time to enjoy the amenities. We ate dinner in the restaurant and the food was fine...More

1  Thank Mark H
Reviewed 5 April 2018

My partner and I stayed here for three nights in early April. We had been looking forward to our stay and, for the most part, it was average. The positives: The guest services staff were lovely, and could not have been more helpful, even providing...More

4  Thank Katie H
Response from Lisa W, Manager at Banyan Tree HangzhouResponded 10 April 2018

Dear Guest, Thank you for your comments about your stay with us and we would like to take the time to apologize for the issues you faced during your stay with us and we are obviously upset at ourselves for not being able to uphold...More

Reviewed 4 January 2018 via mobile

Nice property but requires upkeep. The pool is not in tip top condition. A lot of controls in jacuzzi not functioning. Front desk staff are excellent but restaurant staff needs improvement, learn to smile!More

Thank Ong F
Response from Lisa W, Manager at Banyan Tree HangzhouResponded 7 January 2018

Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our overall services to...More

Reviewed 6 December 2017 via mobile

This hotel is in a beautiful location,surrounded by lush vegatation surrounded by water and bridges.the rooms are huge,suites with gigantic and elefant bathroom,nice bedroom with big tubs.staff is super nice.breakfast could be a bit better,also breakfast location is small and seems a bit old.but the...More

Thank paula r
Response from Lisa W, Manager at Banyan Tree HangzhouResponded 27 December 2017

Dear Guest, Warm Greetings from the Banyan Tree Hangzhou and thank you very much for the feedback provided to us. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our overall services...More

View more reviews
About
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Breakfast included
Air Conditioning
Airport Transportation
Babysitting
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Wheelchair Access
Beachfront
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Luxury
,
Family
,
Best Value
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Luxury
,
Family
,
Best Value
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
72
Price range
US$342 - US$592 (Based on Average Rates for a Standard Room)
Also Known As
Banyan Tree Hangzhou Hotel Hangzhou
Location
China > Zhejiang > Hangzhou
Photos
Traveller (833)
Room & Suite (64)
Dining (17)
Pool & Beach (3)
Business Centre & Event Rooms (1)
Nearby
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Questions & Answers
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Room Tips
"Each of the rooms has different characteristic, if you love to stay in Resort, you will love here."
509jetw
22 Nov 2017
Read review
"The Standard Suite is roomier than the upper tier rooms because of the layout."
YourWorldTraveller
22 Jul 2016
Read review
"Water side villa with view of the pagoda"
tabc102
27 Mar 2016
Read review
"Villa was spectacular and very private"
harlemfamily
06 Dec 2015
Read review
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