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Oakwood Residence Hangzhou

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Traveller (135)
Room & Suite (66)
Dining (7)
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Overview
  • Excellent56%
  • Very good37%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Reviews (248)
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92
56
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Show reviews that mention
All reviewswashing machinefull kitchenone bedroom apartmentstayed for weekscafe benewest lakelong stayequipped roomsliving roomgym and swimming poolhigh levelhighly recommend this hotelhang zhoudinner buffetnice poolbusiness centerconvenient store
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1 - 5 of 162 reviews
Reviewed 4 weeks ago

As a family of 5 traveling to China, finding accommodations large enough for us was a difficult task. I was happy to come across Oakwood Residence and to see it had mostly positive reviews. We had a 3-bedroom Executive apartment. Check-in service was friendly and...More

Thank Robin A
Response from Frederic L, General Manager at Oakwood Residence HangzhouResponded 4 weeks ago

Dear Robin, Thank you for taking the time to provide us with your feedback. I am glad to hear that you had a comfortable stay with us. I have noted the aging bed board in your room, we are gradually changing some of such aging...More

Reviewed 29 January 2018

We stayed at this beautiful property for 3 nights with our little puppy. Already at the arrival the hotel staff was very friendly and we received a heartwarming welcome. We had a lot of luggage, but the concierge took care of it and we needn't...More

1  Thank Elyes_Ben_B
Response from Frederic L, General Manager at Oakwood Residence HangzhouResponded 31 January 2018

Thank you for taking the time to provide us with your review. We are glad to hear that you enjoyed your stay, receiving such feedback motivates us to continually improve our service delivery. From all of us at Oakwood Residence Hangzhou, we look forward to...More

Reviewed 22 December 2017

The residence is quite decent, and they offer you a gift pack if you plan to stay for a long time. It is quite close (walking distance of 15 min) to Walmart, and it has many eateries down. It is close to the west lake...More

1  Thank Dhara S
Response from Frederic L, General Manager at Oakwood Residence HangzhouResponded 25 December 2017

Thank you for taking the time to provide us with your feedback. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback...More

Reviewed 21 December 2017 via mobile

I stayed 6 months in this hotel, the service and quality has never disappointed me. No matter what kind of assistance I needed, the staff and the management were always ready to help. There is a sense of dedication at Oakwood Hangzhou that I have...More

1  Thank PretenderParis
Response from Frederic L, General Manager at Oakwood Residence HangzhouResponded 25 December 2017

Thank you for selecting Oakwood Residence as your preferred accommodation choice in Hangzhou. We are glad to hear that you have enjoyed your stay with us and got great experience in our restaurants. We look forward to welcome you soon again. Frederic Lievre frederic.lievre@oakwood.com

Reviewed 20 December 2017

I have stayed in Oakwood Residence for a year in a one-bedroom apartment. Believe me, I have visited over 20 apartments in Hangzhou before making my choice here. I like the cosy ambience and adequate amenities in the hotel apartment. A living room, dining area...More

1  Thank bernardsim
Response from Frederic L, General Manager at Oakwood Residence HangzhouResponded 25 December 2017

Thank you very much for your feedback. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such feedback from residents like yourself inspire us...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Free Parking
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Indoor pool
Details
Price range
US$112 - US$165 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Hangzhou
#16 Luxury Hotel in Hangzhou
#179 Best Value Hotel in Hangzhou
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$112 - US$165 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Hangzhou
#16 Luxury Hotel in Hangzhou
#179 Best Value Hotel in Hangzhou
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (135)
Room & Suite (66)
Dining (7)
Pool & Beach (1)
Business Centre & Event Rooms (3)
Questions & Answers
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Michael J
5 August 2017|
AnswerShow all 2 answers
Response from Peter Z | Property representative |
The best way to get from Hangzhou Xiaoshan International Airport is by taxi which takes about 40 minutes depending on traffic and will cost approximately Rmb150 per way. The Chinese name and address for Oakwood Residence... More
0
Votes
Peter W
4 September 2016|
Answer
Response from Peter Z | Property representative |
Hangzhou East (dong) Station is the best station to alight from when coming into Hangzhou on the high speed trains.
0
Votes
GMB777
19 May 2015|
Answer
Response from Peter Z | Property representative |
Thank you for contacting Oakwood Residence Hangzhou. Taxis during peak hours can be delayed, however, thru our Concierge we can pre book taxis for you. Being a Serviced Apartment we do not have suites in the hotel sense, we... More
0
Votes
Room Tips
"Can choose a deluxe studio room, they are big enough"
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"try to select the newer North Tower and highest floor."
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"Value for Money"
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"Select a 2 bedroom apartment for your family"
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