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Gran Melia Xi'an

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Traveller (455)
Room & Suite (94)
Dining (63)

About

Location
Cleanliness
Service
Value
Travellers' Choice 2019 Winner
Certificate of Excellence
An Urban Hotel In The Heart Of China's Culture And Tradition Gran Melia Xi'an, a spectacular Spanish luxury hotel with exceptional facilities and a unique service, is designed to meet travelers' every need. Located in Qu Jiang New District, next to Tang Paradise and facing Nanhu Lake, Gran Melia Xi'an is within a short 10 minute walk from the Big Wild Goose Pagoda, which is recognized as one of Unesco's world heritage sites. The hotel blends Chinese's cultural and historical heritage with decor rich in contrast. It combines both traditional luxury with surprising avant-garde Gran Melia Hotels and Resorts' touches.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Airport transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Public Wifi
Wheelchair Access
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Room features
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Park View
Family
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:Wonder Week Deal
Hotel deals
810Reviews
547Photos
6Q+A
62Room tips
Traveller rating
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  • 63
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Popular mentions
We stayed 2 nights on the Red Level and had a great time! Free snacks and drinks along with access to the spa. Maggie and Paloma were very accommodating and helped us book a massage, an extra night, and a taxi to the airport. The whole staff was great as well. If we ever make it
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Response from Manuel_Quiros, General Manager at Gran Melia Xi'an
Responded 2 days ago
Dear Sam Larson, Thank you for your valuable time writing an exceptional review about our Red Level Service. On behalf of the hotel staff, we are very glad you enjoyed the facilities and the service provided. Our goal is you have a pleasant, memorable and personal experience. It is very generous you mention Maggie and Paloma, I am glad they fulfilled your needs during your stay. Thank you for deciding to stay in Gran Meliá. Me and the rest of the team are looking forward to welcoming you soon to share again memorable time. Best regards
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Hotel's Favourite
I spent time deciding whether to stay at the Grand Melia or the Sofitel or Westin prior to making my booking. I am so glad I chose the Melia (Red Level). The hotel is in a great location, a very short walk from the new Metro line station and there are a lot of restaurants next
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Response from Manuel_Quiros, Manager at Gran Melia Xi'an
Responded 13 Feb 2019
Dear Elliotcaus. On behalf the whole hotel staff, my most sincere thank you for taking your valuable time to write such an extensive review about Gran Melia Xi’An. Your words are truly inspiring for all of us. I am glad to read the hotel location satisfied your needs and you enjoyed the different leisure places available in the surroundings. It is very meaningful to know the hotel food outlets and other facilities offered you a good meal, drinks and snacks within a nice environment to make you feel comfortable in the property. It is very elegant you took your time to mention our Red Level team to describe with every details their hospitality values and attention. I already transmitted your words to all of them. I guarantee you they were very well received. We wish to welcome you in the near future to deliver the excellent service you deserve in order to surpass again your expectations, as it is our main goal. Please, consider Gran Melia Xi’an as your home in this ancient city. Best regards,
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Gran Melia was a great experience to stay for a special occasion. The staff treated us amazingly from the start. The hotel atmosphere is beautiful and welcoming. The room was clean and romantic. The food is exceptional, thank you so much! Special thanks to Paloma, Doris, and
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Response from Manuel_Quiros, General Manager at Gran Melia Xi'an
Responded 4 days ago
Dear Paisleypinard, Thank you for your valuable time for kindly write your encouraging review. On behalf of the hotel staff, we are very grad we made your special occasion a memorable experience. One of our goals is to surpass your expectations and to make you feel comfortable and unique. It is very generous you mention Paloma, Doris and Tina, part of our Red Level team, I am glad they made their best during your stay. Thank you for deciding to stay in Gran Meliá. Me and the rest of the team are looking forward to welcoming you soon to share again memorable time. Best regards
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Melia Style, I found all the services over the normal line in China, even red level services. English is present in this hotel, not always in China. Paloma Guerra, Red Level Manager took under her own hands every aspect of our fast stay, Melia people make you feel at home having
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Response from Manuel_Quiros, Director General at Gran Melia Xi'an
Responded 1 week ago
Dear antonioroldan1, Thank you for your time to write such a valuable and encouraging review of our service. I am very grateful we delivered the attention you deserve to meet your needs and to surpass your expectations. Our aim is you have the well-deserved comfort and memorable experience. It is very generous you mention Paloma Guerra, she received very well your appreciations. I can guarantee your words have a huge impact on every employee performance to keep delivering quality and personalized attention. If there is another opportunity you visit Xi'An, it will be an honour to welcome you again in Gran Meliá. Best regards,
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My husband and I celebrated our anniversary at Gran Melia and it was time (and money) well spent. We checked in on the Red Level and were wowed by the Happy Hour spread and the warm hospitality of Paloma and her team. The Red Level staff really lived up to their name and
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Response from Manuel_Quiros, Director General at Gran Melia Xi'an
Responded 2 weeks ago
Dear VIP guest Cat L, Thank you for your valuable time writing a kind and fulfilling review. It is an honour we made you and your husband feel very special during your wedding anniversary. Our aim is you have a memorable stay and to deliver an excellent service because you are our priority and we very much appreciate you chose Gran Meliá Xi'An. Your comments about the Red Level team hospitality values have been very well received, and the housekeeping team is very happy you like the room decoration. We are looking forward to seeing you and your husband again. I promise we will keep our passion and effort to surprise you again with luxury and personal touches. Warm regards and until soon,
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View of courtyard to the right.
View of courtyard to the left.
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12345619
How far is it from the airport? How much would a cab cost?
Last time I spent 1~1.5hrs from the airport to the hotel and it cost 110 RMB by didi(taxi)
0 votes
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Yes they have a pool. In the changerooms there are hot tubs and along with those there is both sauna and steam room. Though when I was there the steam room was out of order.
0 votes
Dear winnie88 , Greetings from Gran Melia Xian. First of all, thank you very much for choosing our hotel as your accomodation choice in Xi'an and for posting your questions. I would like to apologise for the delay in reply your email, as well, for the inconveniences experimented. The reason for the delay was an incidence in our emailbox and this led to didn't response your email on time. I will share with relatively departments to ensure that this issues will not happen again. Thank you again for your invaluable feedback. We will be looking forward to welcome you in Gran Melia Xi'an. Please, do not hesitate to contact me if you need any further assistance at ada.jian@; Kind regards, Ada Jian Director of Guest Experience
0 votes
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Dear Guest, Greetings from Gran Melia Xian. Thank you very much for choosing to stay in our hotel when you come to visit Xian soon. I would like to apologise for our hotel was not give your feedback on time. I will check with relevant department and we will take appropriate actions to ensure that the best service is provided to all our guests. also I would appreciate if you could send your inquire email to our reservation department via: reservations.granmelia.xian; We will be looking forward to welcome you in Gran Melia Xi'an. I would thank you not to hesitate to contact me if you need any further assistance. Kind regards, Ada Jian Director of Guest Experience
0 votes
Is the pool only indoors? No chance for sunbathing?
we haven't outdoor swimming pool, but the top of the swimming pool is glass, very bright, also have the sun
0 votes
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12
"Red Level was worth it"
"Lakeside view is quite nice"
"Ask for Red Level Lake View Room"
"Enjoy any room, they're all great."
"Book the basic rooms and prepared to be amazed"
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12345613
PRICE RANGE
US$97 - US$135 (Based on Average Rates for a Standard Room)
LOCATION
ChinaShaanxiXi'an
NUMBER OF ROOMS
389
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