W Xi'an

W Xi'an

333 Qujiang Chi East Road, Qujiang New District Qujiang New Area, Xi'an 710061 China
Traveller (278)
Room & Suite (42)
WOOBAR
Dining (15)

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Avg. R 3,682 /night, 2/13 - 2/14
R 4,292
per night
R 3,765
per night
R 3,238
per night

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About

#6 of 1 206 hotels in Xi'an
4.6 of 5 bubbles
Location
4.8 of 5 bubbles
Rooms
4.5 of 5 bubbles
Value
5.0 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.8 of 5 bubbles
Sleep Quality
W Xi’an has 385 supremely chic guestrooms rise up from 5th to the 26th floor. Guests can dive into WET®, remix in FIT gym and retox in AWAY® Spa. Great Room and Mega Room of 2,330 and 1,128 square meters steal the scene for any glam events. WEI, YEN, FU and WOOBAR can always delight guest’s appetite.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Wifi
Sauna
Hot bath
Indoor pool
Restaurant
Breakfast available
Breakfast buffet
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Room features
Bathrobes
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Trendy
Romantic
Languages Spoken
Chinese
Hotel links

Location

333 Qujiang Chi East Road, Qujiang New District Qujiang New Area, Xi'an 710061 China
Name/address in local language
Traveller rating
  • 4,532
  • 43
  • 11
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  • 16
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Detailed Reviews
These reviews are machine translated from their original language. Show machine translations?
Tong wrote a review Sept 2024
Hong Kong, China
5.0 of 5 bubbles
This is my first time in Xi'an and I really feel lucky to have very good staff serving my stay. The style of the whole hotel is very cool and the room is very big. I am really satisfied with it.

I would like to specially praise the three FO colleagues. Joanna may have noticed that I was a little tired when I checked in, so she took the initiative to ask me if I wanted ginger tea, which made me not so tired. This is very heartwarming to me. The second one is Kitti. One day when I returned to the hotel, I found that my room card could not be used, so I wanted to ask what happened. She explained very kindly and asked a colleague to accompany me upstairs to confirm that the room card was OK. The third one is Lisa. After she learned that I was interested in the hotel’s mooncakes, she carefully introduced each mooncake and its details and taught me how to purchase it on WeChat.

I am very much looking forward to these experiences and looking forward to my next stay at your hotel.
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Automatically translated
Date of stay: September 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CHEN W wrote a review Jan 2020
Xi'an, China
5.0 of 5 bubbles
I have stayed at W Xi'an for many times since its opening. I must say they did provide very good service.When I lived, everything felt perfect, gorgeous but not pompous.The housekeeping cleaner was very sweet, let me feel being home. Everything was perfect in here, not only due to its features, which quality I needn’t to particularly stress, but so much more for the hospitality and generosity of the staff. Their warm assistance has made me feel at home and among friends. Especially thank to Jason Zhang and his team
he's always with great passion, very sincere, great team great work!
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JerryM1845, General Manager at W Xi'an
Responded 08 Apr 2020
Great to hear! Stay Safe Jerry Mong, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
bachelor8 wrote a review Nov 2023
+1
5.0 of 5 bubbles
This hotel is actually one of the best W brand properties. Lobby was very impressive. Upgraded to a suite which was very luxurious. Pool was heated and very spacious. Staff was accommodating and professional to give me many sightseeing suggestions.
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Date of stay: October 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cathy Chen, Other at W Xi'an
Responded 01 Feb 2024
Dear Guest, so happy to see your good comments. We will share your comments with the team which is really an encouragement to us. Hope you could come back again. ---Quality Manager-Cathy
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Michaela D wrote a review Oct 2024
Prague, Czech Republic
3.0 of 5 bubbles
We spent 3 nights at the hotel. The rooms were spacious, which we appreciated, but the bathroom was quite small and a bit cramped, which interfered with comfort. On the other hand, the hotel as a whole was functionally modern equipped - it had a modern design, comfortable furniture and a well-designed space. Unfortunately, that's where the positives end.

One of the biggest downsides for us was that the staff spoke almost no English. It was very difficult to agree even on basic things. It was particularly challenging in the hotel bar, where we couldn't even simply order drinks. After several futile attempts and using a translator, we finally gave up.

In the end, we didn't even use the breakfast, so I can't judge its quality. Another disappointment was that the hotel pool was closed for our entire stay, even though it was a hot summer outside and we were looking forward to enjoying a refreshing dip. We were also not offered any explanation or alternative solution, which we regretted.
Overall, the hotel left mixed feelings. Some things were really good, but

communication problems and closed equipment spoiled the overall impression. Unfortunately, we will not return to this hotel, as it did not meet our expectations and the stay was rather disappointing.
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Date of stay: September 2024
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joanna Li, Other at W Xi'an
Responded 16 Oct 2024
Dear Guest, Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent expectation from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, JOANNA LI Director of Welcome
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Paul R wrote a review Oct 2022
3.0 of 5 bubbles
The Xi’an W gets a lot right. The location is good, if you want to be out of bustle of downtown Xi’an, and the hotel is very modern and very clean. The facilities are first rate. We ate in the three restaurants and frequented the bar. Yen (Chinese cuisine) was exceptional and the Hotpot restaurant worth a visit. We were less impressed with the buffet both in the evening and for breakfast, but the freshly cooked food their was good (it was a quiet week and some of the pre cooked food sat around for too long). The staff were were friendly, kind and helpfully, indeed many went out of their way to help us out. Sadly, service levels outside the restaurants was less good, we had to chase multiple times for additional pillows, the air conditioning, and lights in our room to be fixed. Indeed, we never managed to get anyone to collect luggage from our room on checkout. Most annoying was the failed automatic checkout from Marriott’s app - which resulted in hotel staff chasing us out of the hotel as we hadn’t settled our bill. Overall, its hard to recommend unreservedly but if you are ok dealing with some clunky service and the relatively high price the W is still a safe bet.
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Date of stay: September 2022
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Room Tip: Lake views are lovely
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chen Cathy, 其他 at W Xi'an
Responded 08 Oct 2022
Dear guest, we are so glad to get your detailed comments which is crucial to us. We are sorry for the demerits happened during your stay. We've shared your comments with our team and we are set to dive into the defects and rectify immediately. We promise to deliver the first-class service and products to our guests which will never change and we are continuing to fulfilling the goal. Really appreciated your feedback, we hope you could come back and we have confidence to deliver the qualified services & products to you. Wish to see you again in the not soon future.
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Lydia Z wrote a review Jan 2024
1.0 of 5 bubbles
The service staff in the store have a strong sense of service and a good service attitude. They will take the initiative to help. However, the hardware facilities need to be improved. The sound insulation effect of the room is too poor. I moved between rooms twice and could not sleep well. Sleep.
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Date of stay: January 2024
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cathy Chen, Other at W Xi'an
Responded 01 Feb 2024
Hello Lydia, thanks for your comments and feedback. We are so glad that you enjoy the service here. We are so sorry for the facility defects to affect your experience. We will take the actions to rectify the problem. Hope you have a good day. ---Quality Manager-Cathy
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Benny L wrote a review Sept 2024
Hong Kong, China
+1
3.0 of 5 bubbles
It is my first time to come to Xi’an.

I was excited when I knew that I was going to stay in W Xian.

It is a great hotel and looks great from the building to lobby to corridor in each floor to the room.

The room was big, clean and fancy with automatic turn on when I got into the room.

However I was disappointed by the service.

This morning I went to lobby and try to get help from Concierge to book a restaurant for lunch.

Concierge was busy with a customer and didn’t notice that I was in the line. I waited for 10 min without any response.

Then I went to check in counter to ask for help. The counter showed me the phone number and asked me to call by myself ……..

I understand that this time since my room was not booked directly with the hotel and thus even I was a Gold Elite member I should not enjoy any privilege. However, I am very disappointed on the response of your colleague.

I will be checking out today and move to Ritz Carlton Xian. I think it should be much better there.
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Date of stay: September 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cathy Chen, Other at W Xi'an
Responded 13 Sept 2024
Dear Guest, Thank you for taking the time to let us know about your experience while staying with us. Your experience of front desk service is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Front Office leadership team to ensure the necessary guidelines are in place and reviewed to prevent expectation from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, JOANNA LI Director of Welcome
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Vivyan wrote a review Apr 2021
Atlanta, Georgia
5.0 of 5 bubbles
It was one of the best hotel experience I had. Everyone I encountered at the hotel from concierge, front desk, event team, housekeeping, customer relations, etc, worked their best to provide an amazing experience for me in Xi'an. They were all very helpful in providing solutions and services during my stay.

The room was spectacular with a huge balcony and a beautiful bathroom, most important was a pleasure rest. Although there was a very loud Chinese wedding going on for 2 mornings in the room across mine, the staff was able to explain well, apologize, and promise me not to arrange another wedding group on my floor afterwards. The best part that touched me was the call I received the day before I left just to check in and arrange a transportation for me to the airport. I am definitely staying at W again when I visit Xi'an next time.
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Date of stay: March 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chen Cathy, 其他 at W Xi'an
Responded 19 Apr 2021
First of all I would like to thank you for your note and providing us with your feedback in regards to your most recent stay with us. Feedback such as yours is very important to us as it does guide us in our journey to reach perfection. For a W hotel, we always pledge to provide the finest personalized service and facilities to our guests. We are thrilled to know you enjoyed your stay with us. We do hope you could come back again and hopefully in the not too distant future. Wish you a wonderful rest of the week and remain Quality Manager - Cathy
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Philip K wrote a review Jan 2020
3.0 of 5 bubbles
The hotel is beautiful, and I love the room design, but staff was not up to normal W standards. They had all the rooms heated to 26 and had disabled the individual HVAC controls. When our entire team complained, they initially claimed they would be sending a building engineer to adjust the temp. That never happened, and then their follow-up explanation was that their Chinese guests all wanted it that warm and they would not be adjusting our rooms.

Similar issue at the Woobar. I know Chinese people aren't as into bars as other people, but the right answer is to just not have a bar if you can't find any employees who can make cocktails.

The location is also a problem. The area is high-end residential; so it's not where you want to be for business or for tourism.
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Date of stay: January 2020
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
2.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JerryM1845, General Manager at W Xi'an
Responded 26 Jan 2020
Dear Guest- Thank you for choosing W XIAN; and we appreciate you let us know how your stay was. I will personally investigate what you mentioned regarding the engineering issue and the bar service. I apologize that you were not satisfied with our service and we will keep improving ourselves. Thank you again for your note. Jerry Mong General Manager
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ahhhhh_travelling wrote a review Jan 2024
London, United Kingdom
+1
5.0 of 5 bubbles
Heard from friends that this was the best hotel in Xi’an. I think I have to agree. The hospitality is great, we went on 31/12, the hotel was busy. Even then, the staff were calm, friendly and helpful. At the start they accidentally gave us a family room, which was decorated with Paul Frank stuff. Then they were able to switch me to another room after I requested. I was more worried about the disappointed kid that would come after if he didn’t get his Paul Frank. Glad the hotel was able to switch me out. The room was well designed and spacious, bathroom was detached from the shower/bath side, so that’s excellent for 2 guests. The room has a large balcony. The room has W colors but was not overboard, which is lovely.
I went for the NYE party, the lobby was transformed into a club with Woobar being the “VIP” area with sit-down tables.
Breakfast has a nice spread, the only downside was that it ends at 10. If it could end a bit later like 10:30 that would be very helpful to those who partied a bit the night before. The staff did let us take something back to our room after the breakfast ended. So I appreciate that.

Definitely recommend this hotel!
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Date of stay: January 2024Trip type: Travelled with friends
Room Tip: Breakfast ends at 10am. A bit early for those who partied the night before.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cathy Chen, Other at W Xi'an
Responded 01 Feb 2024
Hello dearest guest, thanks for your comments and so glad you enjoy your stay here. We will launch different promotions and hope you could come back to join us. Have a nice day.---Quality Manager-Cathy
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ahhhhh_travelling wrote a tip Jan 2024
London, United Kingdom312 contributions75 helpful votes
5.0 of 5 bubbles
"Breakfast ends at 10am. A bit early for those who partied the night before."
Read full review
BritinChina1963 wrote a tip Dec 2022
Zhengzhou, China824 contributions375 helpful votes
5.0 of 5 bubbles
"It is located about 2km from nearest metro"
Read full review
Paul R wrote a tip Oct 2022
3 contributions
3.0 of 5 bubbles
"Lake views are lovely"
Read full review
Not the right property for you?
There are more places to choose from in the Xi'an area.
PRICE RANGE
R 3,275 - R 3,978 (Based on Average Rates for a Standard Room)
LOCATION
ChinaShaanxiXi'an
NUMBER OF ROOMS
372
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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W XI'AN - UPDATED 2024 Hotel Reviews & Price Comparison (China)

Frequently Asked Questions about W Xi'an
Which popular attractions are close to W Xi'an?
Nearby attractions include Shaanxi History Museum (4.3 km), Dayan Pagoda Northern Square (3.5 km), and Xi'an Museum (6.3 km).
What are some of the property amenities at W Xi'an?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at W Xi'an?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at W Xi'an?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to W Xi'an?
Conveniently located restaurants include Wei (W Xian), FU(W Xian), and Haidilao Hot Pot Cheng (Jiefang Road).
Are there opportunities to exercise at W Xi'an?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does W Xi'an have airport transportation?
Yes, W Xi'an offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at W Xi'an?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at W Xi'an?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does W Xi'an offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to W Xi'an?
Many travellers enjoy visiting Big Wild Goose Pagoda (Dayanta) (3.2 km), Tang Paradise (1.4 km), and Grand Tang Dynasty Ever Bright City (2.8 km).
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