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Grand Hyatt Guangzhou

No.12 Zhujiang West Road, Pearl River New City, Tianhe District Step away to K11, Opera House, Guangdong New Museum and Flower City Plaza,, Guangzhou 510623 China
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Room & Suite (209)
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A note from Grand Hyatt Guangzhou
Updated 20/05/27


#30 of 4 045 hotels in Guangzhou
Travellers' Choice
Located in the new central axis of Guangzhou — the central business district of Zhujing New Town, Grand Hyatt Guangzhou has a prime location close to the famous shopping malls and sights. The hotel has 368 contemporary and elegant guestrooms. Located on Level 18 - 21, the upper floors of Grand Hyatt Guangzhou, Grand Club Rooms give guests a private space to embrace the stunning views of Zhujiang New Town. Undoubtedly, a wide range of facilities and amenities are prepared in rooms to meet different needs. If guests are seeking for a place to enjoy the spectacular views of the city or a tranquil escape, the new Grand Club Lounge that situated on Level 20 is a must-visit venue. The hotel features five food and beverage outlets, including The Penthouse, G Restaurant, The Market Café, Guanxi Lounge and G Bar. Whether guest is an exercise enthusiast or a relaxation addict, the spa and fitness center on the highest level of the hotel will be a perfect choice for their comfortable and relaxation. (RENOVATION IN 2021)
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Hot bath
Indoor pool
Heated pool
Breakfast buffet
Breakfast in the room
Special diet menus
Car hire
Banquet room
Meeting rooms
24-hour security
Baggage storage
Currency exchange
ATM on site
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Room service
Flatscreen TV
VIP room facilities
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Room types
Bridal suite
Non-smoking rooms
Family rooms
Good to know
Park View
Languages Spoken
English, Chinese


Full view
86Good for walkers
Grade: 86 out of 100
330Restaurantswithin 1 km
16Attractionswithin 1 km
No.12 Zhujiang West Road, Pearl River New City, Tianhe District Step away to K11, Opera House, Guangdong New Museum and Flower City Plaza,, Guangzhou 510623 China
Name/address in local language
Getting there
Baiyun Airport31 kmSee all flights
Foshan Shadi Airport26 kmSee all flights
Guangzhou Women and Children's Medical CenterGuangzhou Metro2 min
Zhujiang New TownGuangzhou Metro5 min
See all nearby hotels
1151Reviews9Q+A90Room tips
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Popular mentions
Campsay upon Crooked wrote a review Nov 2021
Orange Cove, California335 contributions25 helpful votes
One of my dearest friends always chooses Grand Hyatt to be her accommodation no matter where she goes because of her confidence in the brand's consistently high quality. Unfortunately, I had never been able to understand where this belief of hers comes from. I cannot convince myself that Grand Hyatt is brand fine to that extent after staying at its properties in Macau and Shenzhen. Therefore, I once again chose to stay at Grand Hyatt when I visited Guangzhou last time, hoping that the Grand Hyatt in the city I believe has the highest quality of hotel industry in the country would be able to offer me an answer. Unfortunately, I left Grand Hyatt Guangzhou with an even greater puzzle about why my friend loves this brand so much. Like its peers in Shenzhen and Macau, the room in Grand Hyatt Guangzhou is indeed very fine. Adopting a slightly modern and homey design distanced from the classy luxuriousness typical in many hotels on this tier, the room in Grand Hyatt Guangzhou is a cozy, relaxing (but not lazy) and comfortable place where one can naturally calm down and chill. I find the room in Grand Hyatt Guangzhou even more enjoyable than its Macau and Shenzhen brothers because of its unique view. Like most of the top hotels in Guangzhou, Grand Hyatt is located right next to Huacheng Square, a garden beautifully landscaped with extensive grassland and woods and an artificial river. Among all the hotels along the square, I find Grand Hyatt having the most enlightening view. All other hotels, like Four Seasons and Jumeira, are located on the top floors of some towering skyscrapers. Consequently, the view of Huacheng Square from these hotels is so detached from the ground. All one can see is a piece of green land. Appreciation of this beautiful garden is difficult there. On the contrary, Grand Hyatt, benefiting from its low-rise architecture, has the fortune to have a more direct contact with this Central Park of Guangzhou. It makes Grand Hyatt a place where one can easily appreciate the adorable waters and greens, as well as the vibrant cityscape where lights from vehicles, offices, restaurants, and stores twinkle like the million stars in the galaxy. While many top hotels in Guangzhou enjoy a paranormal view of the skyline and the river, Grand Hyatt is the only hotel I have encountered so far to have such a lifeful and attached-to-ground view. This is perhaps one of the crucial reasons why those low-rise hotels next to Central Park in the Uptown are way more lovely than those in the Midtown and Downtown Manhattan skyscrapers. Unfortunately, the software of Grand Hyatt Guangzhou can hardly match such adorable hardware. To some extent, it is the worst among all the Hyatt properties I have visited. I would only outline three problems, although there were, in fact, many more. The first is about room hygiene, which is supposed to be one of the most critical priorities for any hotel. Basically, what happened was that I discovered there were two pieces of used notepad papers right on top of the wash pan. The very existence of these papers could not have been more obvious. I did not find them particularly troubling at first, but I soon realized the severity of this problem. It was not these papers in themselves being the problem; the scary thing is the problem behind their very existence: given that the housekeeping could not even spot these two pieces of trash that I could immediately spot once I stepped into the room, how could I believe that they had done their job to have thoroughly cleaned the room? Given that they could not even clean these two simple papers, how can I believe they had done their jobs cleaning the bath, the shower, the desk, or even the bed? I understand that there was also a chance that the housekeeping had done everything but just accidentally omitted the two pieces of paper trash. I also recognize how busy the housekeeping team was, and I was and am very grateful for their services. However, the very existence of these two pieces of trash is still quite a blow to one’s confidence in the overall hygiene of the hotel. The second problem is a typical one among the Hyatt properties I have visited – they did not care about guests' room preferences, even if I had already notified them one day in advance. I asked my travel agency to inform the hotel about my room preferences one day before my arrival. The hotel confirmed they had taken note of that and would try to accommodate. However, the hotel not only did not make any arrangement in advance (which I will explain later how I discovered they did not), they did not even make that arrangement on the spot. How did I know they did not make the arrangement even on the spot? In the middle of the check-in process, suddenly recalling how irresponsive Hyatt hotels had been to my pre-arrival notes, I asked the lady helping me to check in whether she had seen my room preferences. Only on that spot did they browse through the system to check my preference. In other words, had I not reminded my preferences to the hotel again during check-in, the hotel would not have paid any attention to them. How can I be convinced that the hotel did spend even a little effort to accommodate my preferences, given that the check-in desk did not even know my preferences? There is only one possibility – the reservation department had already helped me reserve a room in advance that matches my preferences. However, I could quickly rule out this possibility because the check-in desk told me, “Okay, we will try to find a room that best matches your preferences among all rooms that we have now". This reveals that not even the reservation department made the arrangement; otherwise, the check-in desk would not need to make the arrangement right on the spot. Overall, I find it highly believable that Grand Hyatt initially intended to totally ignore guests' room preference, given that the reservation team did not make the arrangement nor the check-in desk have done so had I had reminded them again. I do not find a hotel that would systematically neglect guests' preferences a decent hotel. Fortunately, the lady heading the front desk could fix the problems by arranging a room I preferred at last. However, the overall experience of realizing that the hotel did not intend to acknowledge guests' preferences without the guests' continuously reminding them is bothering. For some less demanding guests, the problems I highlighted above may not seem anything significant, but I am sure everyone would find the issue I am going to outline now troubling – my room was not a place where one could sleep, even at night! To put it in one sentence: throughout the entire night, be it 12 AM or 5 AM, my room was bothered with a continuous wave of extremely disturbing noises from the floor above (the lobby floor). For some periods, it was like someone jumping there; for others, it was like someone using a vacuum cleaner above you. More frequently, the noise came from heavy objects falling on the ground. The noises persisted for the entire night and were always such loud. I was, and still am, very surprised by how weak the sound-proofing system is in Grand Hyatt Guangzhou. Even my dormitory back in college time had a better soundproof than the one in Grand Hyatt Guangzhou. This is, with no exaggeration, not a room where one can sleep! I tried to bear with it, but I was really unable to sleep even at 5 AM, so I called the operator to report that. Surprisingly, I found out that the space above me is actually not a public space but a preparation room for hotel staff. Then, shouldn't it be easy for the hotel to solve this problem by asking the staff not to bang the floor? The answer is an absolute no. The noise not only did not reduce but grew even louder. The hotel could not offer any viable solution either. At last, I spent a sleepless night at Grand Hyatt Guangzhou. As a person who would usually sleep until noon during vacation, I made a record that surprised all my friends at Grand Hyatt Guangzhou – I was already at the restaurant having breakfast at 6:30 AM because I just could not sleep. It is precisely this problem that made me lose all my remaining positive impression about this hotel – this is a problem that would not even arise in a hostel, since the very basic task of any hotel is to allow guests to sleep, which Grand Hyatt Guangzhou, unfortunately, failed to do. It is like a Concorde plane that cannot fly, a Titanic that cannot sail, and an Aston Martin that cannot run. I truly love the view from Grand Hyatt Guangzhou. Still, I cannot recommend this hotel to anyone because if a hotel is not a place people can sleep, it is not a hotel.
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Date of stay: September 2021
1 Helpful vote
Response from GRAND HYATT GUANGZHOU, Marketing at Grand Hyatt Guangzhou
Responded 3 weeks ago
Dear Mr.Lee, We sincerely take note of your feedback and the comments provided relating to your recent stay experience with us. We would like to take this opportunity to once more apologize for your hard feeling and we regret the inconvenience caused to you indeed. Further to the conversation you had with our Grand Club Manager Susan, we would very much appreciate if we could have the opportunity to welcome you back to our hotel and to provide you a brand new experience which could achieve your expectations.
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MichaelTse wrote a review Sep 2020
Guangzhou, China6 contributions
Hotel's Favourite
Good service is expected in all Five Star hotels like Grand Hyatt GZ, but Grand Hyatt GZ excelled by having a flexible team providing exceptional service with personal touch. I first stayed a night for business and then decided to stay on another 2 nights! Well done!
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2020
Sleep Quality
Trip type: Travelled on business
Response from GRAND HYATT GUANGZHOU, Marketing at Grand Hyatt Guangzhou
Responded 29 Oct 2020
Dear valued guest, Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city and we're so honored to have your recognition. We look forward to welcoming you come back in the nearly future.
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MattSHICH wrote a review Aug 2021
1 contribution
If you lower your expect and treat this 'Grand Hyatt' as a Hyatt place or Hyatt regency, you will feel much more better with your stay. 1)Check in, after you finished fill in the checkin form, no one told you what the next, you have to wait and wait...A staff looks like really busy on clicking the keyboard and didn't told you what you should to do next. 2)Checked in around 3 PM and I got my room around 8 PM, I ever called the service center and try to figure out how many time I have to wait around 5 PM. But no one call back to give me any further information. 3)Around 10 PM, I backed to my room and found the TV didn't work properly. Is this a Grand Hyatt ?
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2021
Sleep Quality
Response from GRAND HYATT GUANGZHOU, Marketing at Grand Hyatt Guangzhou
Responded 08 Oct 2021
Dear valued guest, Thank you for taking the time to share your recent experience at Grand Hyatt Guangzhou. It was a pleasure having you here as our guest during your stay with us, as one of our key priorities are to provide the highest level of friendly and courteous service to all our guests. I am very sorry to learn that the quality of service provided by our staff did not quite meet your expectations. We will subjectively re-emphasise on our training and service standards. Please rest assured that your comments have been shared with the team in an effort to improve our arrival/check out experience as well as the rooms facility. We hope to serve you again whenever your travels bring you back to Grand Hyatt Guangzhou.
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gyamour wrote a review Aug 2021
Beijing, China1 contribution
Staffs in lounge are so sweet. You'll be well welcomed and cared. They will do their bests to make you satisfied, such as comparing the view, the level, the size of your room choices. They find a room for you to have a rest when your target room was not ready yet.
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2021
Sleep Quality
Trip type: Travelled on business
Response from GRAND HYATT GUANGZHOU, Marketing at Grand Hyatt Guangzhou
Responded 08 Oct 2021
Dear valued guest, Thank you for sharing your experience at Grand Hyatt Guangzhou. We appreciate your feedback and are delighted to hear that you had a great stay with us. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and we look forward to your return visit in the near future!
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Yeung wrote a review Apr 2021
2 contributions
Booked Grand Hyatt using membership points for my short excursion in Guangzhou. Location is great for wandering around Zhujiang New Town, despite the fact the hotel is one of the shortest in height among buildings around. Can't really see the Tower from my room, but the city view was not bad. Breakfast was fantastic. I enjoyed the room so much. I had a great sleep and extended my checkout time for a long nap, without extra cost.
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Date of stay: April 2021
Response from GRAND HYATT GUANGZHOU, Marketing at Grand Hyatt Guangzhou
Responded 20 Apr 2021
Dear valued guest, Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city and we're so honored to have your recognition. We look forward to welcoming you come back in the nearly future.
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US$113 - US$325 (Based on Average Rates for a Standard Room)
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ChinaGuangdongGuangzhouZhujiang Xincheng / East Railway Station / Tianhe District
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Frequently Asked Questions about Grand Hyatt Guangzhou
Which popular attractions are close to Grand Hyatt Guangzhou?
Nearby attractions include Zhujiang New Town (0.6 km), Guangzhou Opera House (0.8 km), and Guangdong Museum (0.9 km).
What are some of the property amenities at Grand Hyatt Guangzhou?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Grand Hyatt Guangzhou?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Guangzhou?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Grand Hyatt Guangzhou?
Yes, free parking is available to guests.
What are some restaurants close to Grand Hyatt Guangzhou?
Conveniently located restaurants include The Kitchen Table (Guangzhou W Hotel), Social&Co, and GANEA kitchen fairy tales.
Are there opportunities to exercise at Grand Hyatt Guangzhou?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Grand Hyatt Guangzhou have airport transportation?
Yes, Grand Hyatt Guangzhou offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hyatt Guangzhou?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hyatt Guangzhou offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Hyatt Guangzhou?
The staff speaks multiple languages, including English and Chinese.