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Hotel Baltschug Kempinski Moscow

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Balchug St., 1, Moscow 115035 Russia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 20/06/26 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Baltschug Kempinski Moscow
Updated 20/06/26 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#23 of 711 hotels in Moscow
Location
Cleanliness
Service
Value
Travellers' Choice
The newly renovated five-star Hotel Baltschug Kempinski Moscow offers spectacular views of the Kremlin and St Basil’s Cathedral. The property is located across from the Moskva River, and is nearby Moscow’s fascinating sights and premier attractions. The building dates back to 1898, and features contemporary decor and up-to-the-minute amenities. The hotel has 227 elegant rooms, including 36 suites and unique Design Suites. Hotel Baltschug Kempinski Moscow boasts restaurant The Baltschug Grill, as well as the refined Cafe Kranzler, Lobby Lounge bar, Beauty Centre Baltschug and a Health Club. Impeccable service and perfect comfort make Hotel Baltschug Kempinski Moscow The Place to Be.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Spa
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Facial treatments
Massage
Salon
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Laptop safe
Minibar
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Great View
Languages Spoken
Russian

Location

Full view
100Great for walkers
Grade: 100 out of 100
128Restaurantswithin 0 km
98Attractionswithin 0 km
1399Reviews15Q+A100Room tips
Traveller rating
  • 896
  • 297
  • 126
  • 50
  • 30
Time of year
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Popular mentions
michaelmP9679DF wrote a review 12 Sep
Zurich, Switzerland1229 contributions185 helpful votes
+1
Best location and amazing friendly staff. Helena Gorbonova and the Team have a flair for hospitality. Great rooms with best view over Kremlin, Basilica Cathedral and Zaryade park. A view minutes walk over the bridge to red square and Gum. Love this hotel
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Date of stay: September 2021Trip type: Travelled with friends
1 Helpful vote
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Response from Lada Samodumskaya, Генеральный директор at Hotel Baltschug Kempinski Moscow
Responded 2 weeks ago
Dear Mr. Meier, Let us please kindly thank you for choosing our hotel as your place to be in Moscow and for leaving such a warm review! We are delighted to hear that you've enjoyed your stay and will definitely share your feedback with the hotel's team! We are looking forward to welcoming you back to Hotel Baltschug Kempinski Moscow! With kindest regards, Lada Samodumskaya General Manager
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AZIZ wrote a review Jul 2021
Qatar1 contribution
One of the hotel staff was very rude and disrespectful, for some reason one of the hotel staff has something against us and would not treat us with respect and fairness even though we are being friendly and are trying to enjoy our stay in Moscow, the hotel was unorganized and couldn’t arrange our simple requests like changing the room to a better one that suited our original requests, hotel has good rooms (the renovated ones not the old ones) the room that we had at first was hot as the ace had a problem they changed it after requesting it three times and they kept giving us rooms that are not the same as we requested as they changed it two times.
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Date of stay: June 2021Trip type: Travelled with friends
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Response from Lada Samodumskaya, Генеральный директор at Hotel Baltschug Kempinski Moscow
Responded 23 Jul 2021
Dear Pioneer12206563131, Thank you very much for sharing the experience of your stay with us. We regret to hear that your impression of the service was unpleasant and you found the communication not perfectly respectful. We absolutely support your opinion that customer service shall be the key priority and would like to sincerely apologize. The situation was already discussed with managers of all involved departments and we will do our best to make sure that such incidents won’t happen again. I hope that you will give us another chance to welcome you back to Hotel Baltschug Kempinski Moscow. Please, contact our Ladies in Red at ladyinred.baltschug@kempinski.com for your next booking and it will be their pleasure to personally assist you with the reservation and ensure that your stay will be up to your expectations. With best regards, Lada Samodumskaya General Manager
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kalamor92 wrote a review Jul 2021
Doha, Qatar1 contribution
I give my stay a 1 out of 5 because it was terrible. The receptodesk is awful. I had to change my room several times. One stay they didn’t provide me with my request of bed choice and the other stay I had to change my room because of the bad AC in the old rooms. DO NOT BOOK YOUR STAY HERE!!
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Date of stay: June 2021Trip type: Travelled with friends
Room Tip: Don’t book here
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Response from Lada Samodumskaya, Генеральный директор at Hotel Baltschug Kempinski Moscow
Responded 23 Jul 2021
Dear Paradise01046031201, Thank you very much for taking the time to write feedback here, on TripAdvisor. First of all, we would like to sincerely apologize for that unpleasant experience you got during your stay. The satisfaction of the guests is our top priority and this is an unacceptable situation, it was already discussed with managers of all involved departments and we will do our best to make sure that such incidents won’t happen again. I hope that you will give us another chance to welcome you back to Hotel Baltschug Kempinski Moscow. Please, contact our Ladies in Red at ladyinred.baltschug@kempinski.com for your next booking and it will be their pleasure to personally assist you with the reservation and ensure that your stay will be up to your expectations. With best regards, Lada Samodumskaya General Manager
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Ben wrote a review Jun 2021
2 contributions3 helpful votes
Firstly don't book the pickup service as they are so disorganized they will forget you. We were understanding and made our own way to the hotel despite being disappointed. We had a lovely stay. Nice rooms, nice staff, nice bar / restaurant. The problem came with checkout. We were charged money on our last morning because we had exceeded our bar bill. No problem with that, but, when the difference was not returned as promised we called to confirm when it would be returned and were told it would but would take up to 30 days. Ok, and we waited. Now after 30 days they claim the money was returned on the day of checkout. A bit surprising as we were told differently on our checkout and had this confirmed when we called a few days later. We are then told that the problem is ours and that we have to contact our bank. Thanks for the 5 star service Kempinski brand. It's a shame as we are going to be passing through Moscow a lot over the next couple of years, but we'll make sure we find another home from home. In Moscow there are plenty of excellent options.
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Date of stay: May 2021
Location
Service
Sleep Quality
Room Tip: I'm sure you can get better more organized service elsewhere.
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2 Helpful votes
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Response from Lada Samodumskaya, Генеральный директор at Hotel Baltschug Kempinski Moscow
Responded 03 Jun 2021
Dear Mr. Tittle, good afternoon! First of all, we would like to thank you for choosing our hotel and for nice words of our staff, rooms and restaurants. We will certainly pass your positive review to our employees. At the same time, I regret that we could not meet your expectations to full extend. Please kindly allow me to give some explanations. Upon your check in you indicated that a credit card is to be used as a method of payment and authorization was obtained for room, tax and 5000 rubles for extras. As you used the mini bar during your stay we charged you for the amount of consumed items. The rest sum was unblocked during check out using the same pre authorization code. The unused amount of 2480 rubles should have been returned back to your card within the time frame depending on your bank policy form 1 to up 30 days. Unfortunately, it is not within our power to influence your bank rules and we cannot contact them on your behalf. I am sorry if my colleagues did not pass you the information properly. I asked our Reception Desk to double check if all possible procedures were fulfilled from our side and can assure you that nothing is blocked on the hotel account. It will be my pleasure to stay at your entire disposal in the meanwhile and I will be glad to assist you with any additional questions or requests you may have. With kind regards, Lada Samodumskaya General Manager
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Marina Tikhonovskaia wrote a review Feb 2020
3 contributions5 helpful votes
Recently I've had a stay with Baltschug Kempinski, and I'm so delighted that I really want to share this experience. The hotel will be absolutely great for that type of guest who appreciates genuine attitude, comfort and generosity. The staff is truly amazing: lasting impression has started with a doorman smiling; I've been treated as a dearest guest by FO ladies Nato and Daria; but their Lady in Red Katerina was just exceptional! Once she is nearby, you feel the one for whom is all their service. Absolute professionalism. Highly recommend to stay in the hotel during festive days - they do orginize even better breakfast/dinner. And who else can celebrate festive days better than Russians? You will have an opportunity to meet that Russian soul - generous, open and kindhearted. Those who values good sleep during trips won't stay disappointed: beds are super comfy and their housekeeping service is top notch! For me it was a very pleasant to stay in Baltschug Kempinski, it's truly the place to be!
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Date of stay: February 2020
Location
Cleanliness
Service
2 Helpful votes
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PRICE RANGE
US$171 - US$366 (Based on Average Rates for a Standard Room)
LOCATION
RussiaCentral RussiaMoscow3rd Transport Ring (TTK) / Garden Ring / Balchug (Bolotny Island) / Zamoskvorechye / District Central (TsAO) / Sadovniki
NUMBER OF ROOMS
227
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Frequently Asked Questions about Hotel Baltschug Kempinski Moscow
Which popular attractions are close to Hotel Baltschug Kempinski Moscow?
Nearby attractions include Minin & Pozharsky Monument (0.4 km), Lenin's Mausoleum (0.4 km), and Park Zaryadye (0.4 km).
What are some of the property amenities at Hotel Baltschug Kempinski Moscow?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Baltschug Kempinski Moscow?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Baltschug Kempinski Moscow?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Hotel Baltschug Kempinski Moscow?
Conveniently located restaurants include Restaurant Bjorn, Podozritelnye Litsa Bar, and Home Cafe.
Are there opportunities to exercise at Hotel Baltschug Kempinski Moscow?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Hotel Baltschug Kempinski Moscow have an airport shuttle?
Yes, Hotel Baltschug Kempinski Moscow offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Hotel Baltschug Kempinski Moscow located near the city centre?
Yes, it is 0.4 km away from the centre of Moscow.
Are any cleaning services offered at Hotel Baltschug Kempinski Moscow?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Baltschug Kempinski Moscow offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Baltschug Kempinski Moscow?
Many travellers enjoy visiting Red Square (0.7 km), Kremlin Walls and Towers (1.2 km), and Moscow Kremlin (0.6 km).