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Crowne Plaza Moscow - Tretyakovskaya, an IHG hotel

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Ozerkovskaya Emb., 26, Moscow 115184 Russia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (339)
360
Panoramas (20)
Room & Suite (452)
What is Travellers’ Choice?
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Moscow - Tretyakovskaya, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#22 of 711 hotels in Moscow
Location
Cleanliness
Service
Value
Travellers' Choice
Your ideal address for business and leisure in Moscow. Located in a 20-minute walk from the Moscow Kremlin and St. Basil’s Cathedral, the Crowne Plaza Moscow Tretyakovskaya hotel is a perfect place for the needs and lifestyle of business and leisure travellers. It is located in the heart of historical district Zamoskvorechie surrounded by sightseeing’s and convenient transport infrastructure. Novokuznetskaya and Tretyakovskaya metro stations are only in 10-minute walk from the hotel, as well as Paveletsky railway station with high-speed Aeroexpress to Domodedovo airport. Hotel offers 159 exquisite rooms which are equipped with the latest multi-media technology and offer a wide range of business services. Contemporary styled rooms provide ideal space to work and to relax with inclusive Wi-Fi and an ergonomic desk, comfortable bed with a choice of soft and firm pillows and advantage of the complimentary coffee/tea making facilities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Spa
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Languages Spoken
English, Russian
753Reviews24Q+A39Room tips
Traveller rating
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Popular mentions
Zalisha79 wrote a review Jul 2021
Abu Dhabi, United Arab Emirates215 contributions15 helpful votes
+1
What’s good: Hotel location was very good, in about 30 min walking distance from Kremlin. Room was clean and convenient. Room has all necessary amenities (iron, safe, bath amenities and fridge etc.). We really were impressed with breakfast, which was rich and tasty. Hotel staff is very helpful and polite and speaks very well English. We can say that the hotel was definitely worth the money we paid. What’s not good: The bed was a bit inconvenient. It is too soft and hurting back.
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Date of stay: May 2021Trip type: Travelled as a couple
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Andrew T wrote a review Jun 2021
20 contributions26 helpful votes
Arrived a week ago and was received by a very pleasant and smiling Anna at the front desk who made us feel at home. She went out of her way to make sure we were booked in smoothly and also made sure the rest of the stay went the same way. The hotel is located close to all the tourist attractions, was safe and very clean. I have stayed in many many hotels and this was the first that I had a quiet, restful and comfortable sleep. The hotel, the staff, the room, all made it a great place to stay. Thank you.
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Date of stay: June 2021Trip type: Travelled with family
1 Helpful vote
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Alx wrote a review May 2021
United States933 contributions165 helpful votes
+1
Former hotel Aquamarine. Nothing was changed when it joined IHG, except adding Crowne Plaza branding in the lobby. Pretty average and dusty inside, air condition didn't work in April (was told it is off for winter). Location is a bit weird, absolutely zero signage/directions from the main road, a pain to find the hotel first time and even bigger pain to get a taxi there, because no driver can find it. Can't get to metro station or supermarket easily as well, you need to circle a kilometer around all those office buildings as all shorcuts are blocked. Only good thing is that hotel staff is trained properly and genuinely polite and welcoming.
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Date of stay: April 2021
Location
Service
Sleep Quality
Trip type: Travelled on business
1 Helpful vote
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Response from Crowne Plaza Moscow-Tretyakovskaya, Обслуживание гостей/стойка регистрации at Crowne Plaza Moscow - Tretyakovskaya, an IHG hotel
Responded 10 May 2021
Dear frqtv, thank you for taking the time to post your feedback regarding your most recent visit to Crowne Plaza Moscow-Tretyakovskaya. I am very sorry that some aspects of your experience did not meet your expectations. We always do our best to surround our guests with attention and friendly service. I should say also that due to Moscow Government Decree No. 902 named "About the informational and advertising constructions placement in Moscow", we are forbidden to install any signs on Ozerkovskaya Embankment or near the hotel. However, we are trying to find alternative options of navigation that can be agreed for our hotel by the Architecture and Urban Planning Committee of Moscow and by the Media and Advertising Department of Moscow. Thank you once again for sharing your concerns and I hope we will have the chance to improve your perception of our product and services on a future return to Moscow. Sincerely, Olga Vaisgerber
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Olga wrote a review Apr 2021
1 contribution1 helpful vote
Stayed in this hotel during April 23-30, 2021. One night there was a very loud gathering outside the main hotel entrance who were drinking alcohol and having a bit of fun. It was Monday after midnight. I called the reception and asked them to calm their guests a bit down as it was in the middle of the night. The reception promised to send someone to handle the situation. However, 30 min later nothing happened. This continued until the gathering decided they had enough to drink and went to bed. Another day, I returned back to my room at 7 pm in the evening after a full work day just to find that Housekeeping was trying to enter my room just in front of me. Apparently, the whole day of absence was not enough to clean the room. We settled on that they took the trash and I asked them not to clean the room as this was not the right time to do so. Very sorry to be writing this, because it is a nice and usually quiet hotel. Which frustrates me most is not the fact these situation happened but the fact that they promised to respond to them and failed to do so. The service level needs major improvement.
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Date of stay: April 2021
Rooms
Cleanliness
Service
Trip type: Travelled on business
1 Helpful vote
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Response from Crowne Plaza Moscow-Tretyakovskaya, Обслуживание гостей/стойка регистрации at Crowne Plaza Moscow - Tretyakovskaya, an IHG hotel
Responded 29 Apr 2021
Dear olgsau, thank you for taking the time to post your feedback regarding your most recent visit to Crowne Plaza Moscow-Tretyakovskaya. I am sorry to hear that the service this time has not met your expectations. We deeply value our relationship with our guests and are committed to providing you with the highest level of service simply because our customers deserve the very best. We take your comments very seriously and working on fixing all the issues. Please let me kindly assure you that we have revised our training programme and increased frequency of service staff meetings. olgsau, we appreciate your loyalty, and I hope we will have the chance to improve your perception of our product and services on a future return. Kind regards, Olga Vaisgerber
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Coen W wrote a review Feb 2020
Zoetermeer, The Netherlands373 contributions81 helpful votes
Stayed here for one night when in Moscow but where disappointed: it was difficult to find the hotel when coming from the metro station. Some better signposting would be appreciated. The room was large and comfortable but at night it was too hot and we couldn’t open a window. Very annoying if you like fresh air ... The sauna was frying hot and there wasn’t a proper rest area. The hotel staff was clearly not used gettinga complaint ...
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Date of stay: September 2019
Value
Location
Service
2 Helpful votes
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Response from CrownePlazaMSK, Менеджер по обслуживанию клиентов at Crowne Plaza Moscow - Tretyakovskaya, an IHG hotel
Responded 09 Feb 2020
Dear coenw462, Thank you for taking the time to post your comments on this forum. We take all comments to the heart as they help us improve our service and product. And I do hope that you would be willing to give us another opportunity to restore you faith in Crowne Plaza Moscow-Tretyakovskaya. Kind Regards Olga Vaisgerber
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PRICE RANGE
US$66 - US$216 (Based on Average Rates for a Standard Room)
LOCATION
RussiaCentral RussiaMoscow3rd Transport Ring (TTK) / Garden Ring / Zamoskvorechye / District Central (TsAO)
NUMBER OF ROOMS
159
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Frequently Asked Questions about Crowne Plaza Moscow - Tretyakovskaya, an IHG hotel
Which popular attractions are close to Crowne Plaza Moscow - Tretyakovskaya, an IHG hotel?
Nearby attractions include House of Bakhrushin (0.4 km), Church of the Saviour's Transfiguration (0.5 km), and Monument to Rebels of Zamoskvorechye (0.4 km).
What are some of the property amenities at Crowne Plaza Moscow - Tretyakovskaya, an IHG hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Crowne Plaza Moscow - Tretyakovskaya, an IHG hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Moscow - Tretyakovskaya, an IHG hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Crowne Plaza Moscow - Tretyakovskaya, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Crowne Plaza Moscow - Tretyakovskaya, an IHG hotel?
Conveniently located restaurants include Marukame, Steak House Butcher, and Cafe DAILY GREEN.
Are there opportunities to exercise at Crowne Plaza Moscow - Tretyakovskaya, an IHG hotel?
Yes, guests have access to a fitness centre during their stay.
Does Crowne Plaza Moscow - Tretyakovskaya, an IHG hotel have an airport shuttle?
Yes, Crowne Plaza Moscow - Tretyakovskaya, an IHG hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Moscow - Tretyakovskaya, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Moscow - Tretyakovskaya, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Moscow - Tretyakovskaya, an IHG hotel?
The staff speaks multiple languages, including English and Russian.