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Shangri-La's Mactan Resort & Spa

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Traveller (4315)
Pool & Beach (817)
Room & Suite (620)
Certificate of Excellence

About

Location
Cleanliness
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Certificate of Excellence
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La.
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Property amenities
Pool
Free parking
Restaurant
Fitness Centre with Gym / Workout Room
Room service
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Sauna
Shuttle Bus Service
Tennis Court
Wheelchair Access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Great View
Harbour View
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Family Fun Package
Hotel deals
4 253Reviews
4 870Photos
99Q+A
100Room tips
Traveller rating
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  • 104
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Popular mentions
RACIAL DISCRIMINATION? JACK is the name. He worked in the Spa/ Gym, on sat, march 16,2019 at 630pm When my family and i went to the spa. We didnt know that below 16 yo cannot use the hot tub jaccuzi. We felt strongly disciminated. No greeting of good evening. No apologies. They
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Everything was excellent as it is always but it takes one person to smear the whole experience. We entered the spa/gym hoping to get a shower after an afternoon in the beach. We wanted to try the hot tub and sauna. Unfortunately when we entered there was no greeting of good
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I went for 5days workshop... On Sunday 3rd March 2018 around 8.30pm during check in the staff's are friendly and smile while communicate with us. Mr. Jega(Director of Room) as well guide us during check in. All department(HKG, REC, F&B, SEC, FO & ENG) staff's are very helpful.
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Response from Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa
Responded 1 week ago
Dear Puebalan, Excellent review! I’m glad to know you spared some time to explore the resort on your business trip. Receiving guest recommendations always brightens up our day – thank you for your kind words about the resort, from our rooms, entertainment, leisure facilities and most especially, our staff. The team and I sincerely hope you visit us again for leisure so you can experience our tropical paradise in a different perspective. There are a lot of fun things to do, delectable cuisines to sample and wonderful memories to create under Mactan’s sunny skies. Best regards, René D. Egle, General Manager
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Came here with high expectations and left utterly disappointed. There were a lot of first........first time in the Philippines I don’t see any team member smile, first time upon arrival that were not friendly greeted but pointed to stand in a queue, first time a concierge said
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Response from Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa
Responded 1 week ago
Dear expectingluxury, Thank you for your feedback. It is disappointing to know that we were not able to meet your expectation during your stay with us. The issues you have pointed out are of concern to me as they do not reflect the true Shangri-La experience. Please know that the shortfalls in service you experienced were the exception, not the norm. Trust that I’ll be looking into all the areas that need correction with my team, and I hope you will accept our sincere apologies. If there is anything else you wish to share, please email me directly at joost.folkers@shangri-la.com. My team and I hope we will have another opportunity to truly delight you with an excellent service soon. With kind regards, Joost Folkers, Resident Manager for René D. Egle, General Manager
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We had a wonderful stay here over the weekend. We were super-psyched that we took the option of upgrading to the Ocean Wing because we loved our room (6022) there- and particularly appreciated the delightful 8th Floor lounge. the staff are uniformly friendly and sincere in all
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Response from Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa
Responded 1 week ago
Dear Perry B, Lovely review! Thank you for your kind words to our little paradise and especially our staff. I’m glad you were able to experience the trademark Shangri-La hospitality during your holiday in our tropical idyll. As they say, there is never enough time when in paradise, and I do hope you come back and stay a little longer – there are still so many exciting activities to do, flavorful cuisines to try, and magnificent views to take in. See you! Best regards, René D. Egle, General Manager
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Album Categories
All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorShangri-La's Mactan Resort & Spa
The Ocean View Suite with Terrace at the Shangri-La's Mactan Resort & Spa
Professional photo exclusively commissioned by TripAdvisorShangri-La's Mactan Resort & Spa
The Ocean View Suite with Terrace at the Shangri-La's Mactan Resort & Spa
Professional photo exclusively commissioned by TripAdvisorShangri-La's Mactan Resort & Spa
The King Room at the Shangri-La's Mactan Resort & Spa
Photo provided by managementShangri-La's Mactan Resort & Spa
Photo provided by managementShangri-La's Mactan Resort & Spa
Deluxe Room
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123456124
So have you put valet parking and the golf carts back?
No valet .
0 votes
Yup yup Just contact shang directly
0 votes
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There is a travel desk next to the lobby. They offer day tours by boat or helicopter to Bohol. The visit of the Taoist temple is part of the city tour. If you only want to visit the temple, take a taxi. Enjoy your stay in this beautiful hotel.
1 vote
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does the hotel offer airport shuttle as well as shuttle to the mall?
Yes, they do have. make sure also to check the schedule of the shuttle going to the city and their pickup time going back to the hotel.
1 vote
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Hello - is the wifi any good? is it available everywhere? Thanks
Yes. Wifi is available anywhere within SHANGRILA
0 votes
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12345620
"The Ocean Wing is THE place to be!"
"If you plan to stay in one place, would recommend the Ocean Wing. It is more expensive, but you get what you paid for"
"Ocean Rooms have full resort access to the infinity pool!"
"Any room is the best due to the layout of this hotel location"
"Beautiful resort with spaceous rooms. Preferred the rooms with a sea view"
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12345620
PRICE RANGE
US$267 - US$1 100 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri-la`s mactan hotel lapu lapushangri-la`s mactan resort and spashangri las mactan hotelshangri la cebushangri la mactanshangri las mactan lapu
LOCATION
PhilippinesVisayasCebu IslandMactan IslandLapu Lapu
NUMBER OF ROOMS
530
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