I am a year and a bit overdue writing this review (holiday 12 March to 22 March 2020) but thought I needed to say how appreciative we were at the excellent customer service we received amid the beginning of lockdown restrictions in Mauritius. The hotel manager and all the staff who multitasked in different roles, especially the single operating restaurant, continued to offer a 5* service with the greatest of humility, not once complaining or showing struggle during an unprecedented time. Thank you and well done!
Overall services were fantastic. We enjoyed our 2-nights stay. Rooms were clean, spacious and the beds were super comfy. Prompt responses for housekeeping. Great variety of food. One of the best beaches to relax and enjoy a good swim in the sea. Top-class treatment.
Excellent stay and amazing staff. Buffets had a wide food variety and food quality was great overall (except for the naans and seafood kebabs which were rather average). The spa was nice as well, although the session was slightly too short but understandable due to high season. What we really liked: - The two-seat tables at Mixte have such a romantic view, particularly at dinner - The attentiveness of the staff - The bathroom amenities were simply a class above What we disliked: - The cleanliness of the in-room coffee machine was not on point - LUX Belle Mare having only 1 pool meant that the pool area was always quite busy and rarely had any free spots
We had a fantastic stay in this beautiful resort, the staff were incredible, very nice and welcoming, willing to go the extra mile to make us feel special. We stayed during Valentine's day and it was simply amazing, the buffet during the dinner was the best either of us had ever had, the owner of the restaurant was very customer service orientated and a pleasure to meet. There are many activities that you can do and the place is very clean. Special thanks to Sam at the LUX cafe and the rest of the staff that made our stay a wonderful time.
So much to say but can't find the right words to describe it. I was there for a stay with my wife and some friends. I really felt like home away from home. The people, food, scenery, the pool and ambiance were all amazing. Sadly we were there for one night only but I lived a lifetime experience there. I'll start with Mrs. Sheila many thanks for providing us the best rooms on our reservation, the room were allocated the way we asked for it and surprises in the room (Valentine day special), and Suenna at the front office for welcoming us. I went to many Indian restaurants but my passage to Amari by Vineet restaurant was just another level, it was like a fusion of Indian and other Asian cultures food in all plates served for that dinner, big thanks to Chef Subi (& his team at the back), Chef Jean-Noel, Roopesh, and Amar the sommelier for his best wine proposals. Thanks to the duo Billal, Yashveer & Salim from Café Lux, who recommended some amazing milkshakes to me and my love. Without forgetting Reshma Hoomit and Leena who contributed in making my stay a celebration of a lifetime. Even during this harsh time, quality and smile were present everywhere. The rooms were clean and so perfect, the beach, the pool, the food truck and ICI, is really what you would expect there and will help you celebrate life. You guys really deserve all the prizes you've won to date and am sure it will be the case for all the years to come. Again thanks to the whole team (Forgot some name at the time am writing this review) for this amazing experience, keep up the good work. See you all very soon.…