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Hotel Jen Penang

Traveller (1328)
Room & Suite (418)
Video (1)
Certificate of Excellence


Certificate of Excellence
Hotel Jen Penang, located centrally in the heart of Penang’s vibrant and bustling George Town, close to the UNESCO World Heritage Site, as well as prime commercial, business and shopping areas. My brand-new and redesigned rooms and suites feature distinct highlights of Penang blended with contemporary touches. My design features cater to business and leisure travellers alike. When you stay with me, enjoy fuss-free simple pleasures - fast and free WiFi, scheduled shuttle service to the beach, 24-hour gym, and much more.
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Property amenities
Room service
Free parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Airport transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Shuttle Bus Service
Wheelchair Access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Non-smoking rooms
Smoking rooms available
Good to know
Centrally Located
Hotel links
Visit hotel website
Special Offer:Super Value Stay
Hotel deals
2 348Reviews
1 406Photos
100Room tips
Traveller rating
  • 715
  • 1 011
  • 449
  • 107
  • 66
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Popular mentions
The hotel was comfortable & near to most places in the city. Had a good stay here. Staffs were polite & friendly. Front desk ladies Shallini, sussie n nages were very accommodating. Thanks to them had a complimentary cake from the hotel for my birthday.Special mention also to
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Hotel's Favourite
Stayed at this super hotel for 11 nights including the Christmas celebrations. Every aspect of the hotel exceeded expectations. We booked a club room with lounge access. Lounge service was led by William who excelled at customer service to ensure guests had the best possible
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Response from HotelJenPenang, General Manager at Hotel Jen Penang
Responded 07 Jan 2019
Dear MontyMcCoy, Thank you for sharing your detailed review with us. We are so glad that you have chosen to stay with us for your fun long Christamas celebration stay at Hotel Jen Penang. We love the way you have described us, from the great friendly service from our team members and quirkiness to your general enjoyment of our room, the pool, abundant spreads at Club lounge as well as great location. Also, we are happy to know you have enjoyed the shuttle services that we provided to our guest. We certainly hope we can have another opportunity to welcome you back soon for yet another great stay. Best regards, Ody Odayappan General Manager
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Fantastic hotel! We arrived the hotel at around 9-10pm and was check in by a very friendly front desk staff - Ashinee (hope I got her name right), check in process was smooth and fast. Hotel room is well kept and clean. Staffs are mostly friendly and helpful. As alot of
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This used to be the Shangri-la Hotel but has been turned into a mid-range hotel in the same group. Although lacking in the glitz of a new hotel, the decor in the lobby is somewhat compact and low key, which suited us well -- now vast open soace that took ages to walk through.
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We were so lucky to be staying in Penang during Chinese New Year - fabulous fireworks and celebrations. We stayed in a club room at Hotel Jen and had wonderful views of Penang but better still we got to use the club lounge - highly recommended. We had drinks in the lounge early
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Response from HotelJenPenang, General Manager at Hotel Jen Penang
Responded 4 days ago
Dear Susan V, Thank you for sharing your stay experience with us. It is lovely to hear that you enjoyed a brilliant time with us and highlighting the benefits of the club lounge. The great description of the stay is so well appreciated and we're looking forward to welcoming you back for your next trip here. Best regards, Ody Odayappan General Manager
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Club Room
Photo provided by managementHotel Jen Penang
Deluxe/Club Deluxe Rooms - Bright and stylish, boosts 3 different types of wallpapers
Photo provided by managementHotel Jen Penang
Deluxe / Club Deluxe Room - Bright and stylish
Photo provided by managementHotel Jen Penang
Deluxe/Club Deluxe Rooms - Bright and stylish, boosts 3 different types of wallpapers.
Lovely bathroom
Hi jtan376, thank you for the enquiry. You may have your breakfast at Club lounge or Cafe Jen throughout your stay. Thank you
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Hi, can 2 adults and 1 child, 8 years old stay at deluxe room?
Hi Yoshimaya, Thank you for reaching out to us. In regards to your enquiry, you may book our family rooms that come with a sofa bed that suitable for 1 adult or 2 children. Thank you and have a nice day.
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Is pet allowed?
Im not sure 🤔 sorry
2 votes
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Hi Foxl66, thank you for the enquiry. Our specialty suites come with the spacious floor plan with separate bedroom, living, and dining areas which include modern, bright bathroom with a separate bathtub and glass-enclosed shower. The sofa bed is available in the living area and the suite room is located at level 16.
1 vote
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Definitely you can book a deluxe room and request for a baby crib.
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"We were on floor 17 at the front of the hotel - awesome view."
"Club rooms are on the top two floors with great views and use of the club lounge which is great!"
"Central Location, Nice Club lounge , Golden sands resort"
"Stay at a real Shangri-La is that is what you require"
"The higher the better avoid rooms ending 18-19 they face the lifts"
US$70 - US$183 (Based on Average Rates for a Standard Room)
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