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ANA Crowne Plaza Hotel Chitose

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Traveller (482)
Panoramas (32)
Room & Suite (453)
Certificate of Excellence


Certificate of Excellence
Standing marked at the air gateway of Hokkaido, the ANA Crowne Plaza Chitose combines convenient location with an array of fantastic facilities. Housing over 438 spacious guest rooms in its modern interior, the hotel aims to meet the needs of every business and leisure traveler with its high quality of service and comfort. The Chitose, so named after the hotel’s location, is one of the largest banquet rooms in the area boasting a tremendous seating capacity of 1000. Appropriate for any function, the banquet rooms at the ANA Crowne Plaza Chitose may vary in proportions but the state of the art equipment and quality service remain unchangingly excellent. A choice between the Western and Japanese restaurants will whet any appetite and please any palate, with dishes created from the freshest ingredients. Enjoy each enticing morsel of Hokkaido’s seasonal delicacies as prepared and presented for your satisfaction.
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Property amenities
Free High Speed Internet (WiFi)
Free parking
Room service
Fitness Centre with Gym / Workout Room
Airport transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
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Traveller rating
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Popular mentions
Stayed here one night before departing Japan. The hotel is large and has a convenience store inside the lobby which is handy. Several restaurants on site, although I did not try any, they did not look bad. Offers a free shuttle to the airport and is only about a 5 minute walk
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A fairly bog standard Japanese mid-range hotel. The room was decent. Not modern but in good condition. The rooms are not particularly big. Used mainly as a crew hotel from what I saw. Internet was adequate. Not that fast but not slow enough to complain. It is a few minutes
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The hotel itself is satisfactory, however the major element which overshadowed the whole experience, was the very poor service standards from the frond desk staff. My room had one double bed and a side chair. When I asked the front desk for a fold away bed for my son, the
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Response from IHGService, Guest Relations Manager at ANA Crowne Plaza Hotel Chitose
Responded 4 weeks ago
Hello RobW600, Thank you for taking the time to write a review of our hotel. I am sorry for any inconvenience you may have experienced due to issues for the lack of service from our front desk staff. I have sent you a private message in an effort to follow up on your concerns. Rest assured that we will continuously do our best to always improve so we can accommodate you better in the future. I do hope that you will allow us to welcome you back and give us another opportunity to make it up to you. Sincerely, Dianne L. Case Manager IHGService
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I stay here because our flight in early morning . This hotel also got free shuttle bus from hotel to airport round trip. The room was very clean, big and nice. The hotel staff also very helpful, They help me to bring up my luggage to the room . Will come back again for this
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Stayed on 26th Dec 2019 The service from the reception was great. They are friendly and helpful. The room is average, rather small. Amenities are there and above expectation. Cleaning not too good. There are a few restaurants within walking distance and fast food available
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Response from IHGService, Guest Relations Manager at ANA Crowne Plaza Hotel Chitose
Responded 10 Jan 2019
Hi Dan2929, True Hospitality has always been our forte and it's great seeing your kind remarks for our wonderful staff. I'm also glad you find our location convenient for your needs. On the downside, I'm sorry you find our room small and that our cleanliness missed the mark. I've taken note of your feedback and shared it with the team. It's through valuable comments like yours that we get to address areas that need additional attention. Thanks for staying with us and for the candid review. I hope we get to welcome you back as soon as you return to the area. Warmest regards, Jillian I Case Manager IHGService
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Photo provided by managementANA Crowne Plaza Hotel Chitose
Photo provided by managementANA Crowne Plaza Hotel Chitose
Guest room amenity
The hotel upstairs got pub.
0 votes
Anyone had the latest shuttle schedule from Chitose airport to the hotel?
It’s better to email ask the hotel directly they answer quick and more accurate.
0 votes
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Which room should I choose if we are 2 adults and 2 children age of 13 & 8. Thanks
I was travelling with my wife without the children. Therefore , I am unable to know if they have any family room available .
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Sorry,I don't know it. I stayed only me and I used single bed room.
0 votes
yes, there is free shuttle bus from airport (domestic and international terminals) to the hotel. Refer to the fweb site for schedule. TripAdvisor doesn't allow me to post the URL.
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"had a quiet room overlooking an internal courtyard"
"Eat at the Robata restaurant ~ it's outstanding!!!"
"Not much good views from hotel rooms."
"new part of hotel"
"the hotel has two wings. The rooms in the old one offer better views on the mountains but the rooms are more comfortable in the new one."
US$75 - US$329 (Based on Average Rates for a Standard Room)
crowne plaza chitose
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