Red Roof PLUS+ University at Buffalo - Amherst is a 100% smoke free, family-friendly hotel with easy access to I-290. We are just 15 miles away from the world-famous attraction, Niagara Falls. We are also not far from the Seneca Casino Niagara, University at Buffalo - Amherst and Buffalo Niagara International Airport. During your stay, enjoy our free Verified Wi-Fi, free expanded cable package featuring HBO and free coffee in the lobby. Red Roof PLUS+ University at Buffalo - Amherst is a pet-friendly hotel. This location cannot accommodate parking for semi-trucks with trailers. We apologize for the inconvenience. We offer a Park & Fly deal! BOOK NOW
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
My husband and I have two small dogs which we take on weekends away. This location of Red Roof fits our needs perfectly as it is clean, pet friendly (with no extra pet fees) and has no carpet so easy to wipe floor after walking with dogs in the snow or rain. Without carpet, the room feels cleaner and is easier to maintain that feeling without any problem. We can usually park right outside our room and there is a fantastic place to go for a dog walk across the street at the University of Buffalo. Great pizza on the block at Zetti’s and a short drive to great shopping and other restaurants. We always stay in this location because it suits all we need for an overnight in the Buffalo area. Thanks Red Roof!
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RRI104, General Manager at Red Roof PLUS+ University at Buffalo Amherst
Responded 20 Jan 2020
Dear TeeZeeOntario: Thank you for taking time from your schedule to review our property, as we always appreciate constructive feedback to improve our operation. We appreciate your comments regarding our proximity to area attractions and ease of access from the Thruway, our Pet-Friendly policies and overall condition, cleanliness our guestrooms, which we believe are critical and distinguishing features that sets our property apart from the competition and generates loyalty to the Red Roof Inn brand. I will be sure to pass along your positive comments to the rest of the Team! We look forward to welcoming you again on your next visit to the area.
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We stayed at this motel during our NY Roadtrip. We stayed in upgraded KING room and it was a surprise for us to have such spotless room. We were expecting low lever of service as we stayed at Hotel all the time but this was true Gem for us. We will stay here for our future visit to Canada and Fall.
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Date of stay: August 2020
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
From the moment we arrived the staff was very professional and welcoming. Our room was clean and comfortable. Every interaction with the staff was met with smiles. We would highly recommend this location to family and friends. Was very close to University of Buffalo.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Madison RediResponse Speciliast, Marketing at Red Roof PLUS+ University at Buffalo Amherst
Responded 16 Mar 2023
Dear Ella, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the cleanliness of the room, professional staff and the convenience. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Oshane RediResponse Specialist
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I was a loyal guest at this hotel for years and this was the first time in 2 years that we returned for a long weekend getaway and wow, were we in for a shock this place has went beyond downhill! Upon check in the front desk staff member was not friendly, dressed in street clothes (to the point we were not sure whether or not he was even an employee) and we immediately noticed the signs posted everywhere about no drug use, that all guests in the room must provide ID, notices about room deposits etc. many things that were never posted in the past. We also noticed how dirty the lobby appeared to be. We got checked in, went to our room and as soon as the door opened the overwhelming stench of smoke came billowing out, we walked into the room and the state of the room was terrifying. The furniture was filthy and chipped, the bed had what appeared to be dirty pillows with no pillow case, the floor and windows were filthy but it was the stink that drove us back to the front desk to ask for a different room. Upon return to the front desk, the employee simply responded with “What happened?” we told him and he said okay here and gives us another room key. He tells us it’s in the room next to where we were first. We ask if there is anything else available in perhaps a different block of rooms and he said no and that it was all sold out despite the fact the parking lot was empty, it struck us as very odd as the only other people we saw were the several shady looking people lurking about in the parking lot, and peaking out of the windows as we walked by, many rooms were in darkness. We go to the second room and barely get the door open and it actually smelled worse than the first room. We returned and he said he would just refund us the money. No sorry for your troubles or anything just a complete non caring attitude, go away attitude. This left us scrambling at 11:30pm on a long weekend to find a room. We managed to find a lovely room at a neighboring hotel which was not that far off the price of the Red Roof, had friendly employees and clean rooms. We felt safe and secure which I guarantee you we would not have felt at the Red Roof. Such a shame, this use to be our go-to place to stay but it is definitely the end of era. This place is so shady and run down, save your money and go elsewhere.
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Date of stay: May 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had one of the most awful experiences we've ever had staying in a hotel and will never stay there again. We had to ask for toilet paper. We had to ask for fresh towels. We did not see housekeeping once all week. We saw numerous safety violations including: loose deck slats, open doors to unrented rooms where anyone off the street could've walked in and spent the without anyone knowing, cracked light switch plates among other things. The sink was also slow to drain after brushing teeth or shaving. There was garbage and food under the bed, I even found an adult toy package under the one bed. My 3 year old's feet were black from just walking around our room. Overall, the room was just NOT CLEAN and short staffed or not it should've atleast been clean. We are not the only one's to have complaints, we learned of others experiencing issues also after speaking to a gentleman staying in the room next to us and also my husband overheard another guest expressing an issue when he went into the office to ask for toilet paper.
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Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ROHAN PATEL, General Manager at Red Roof PLUS+ University at Buffalo Amherst
Responded 04 Aug 2021
Hello 521jaimieh: First of all please accept my sincere most apology for an unsatisfactory stay . I assure you any and all issue you mentioned above will be resolved with top priority. Can you please email me the best call back number at i0104@redroof.com ? We greatly appreciate your candid feedback as this gives us an opportunity to fix any possible issue . Look forward talking to you soon. Regards Rohan Patel Manager
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My stay was during the Coronavirus pandemic. The carelessness here is unacceptable. The health department should shut them down.
Upon my arrival the room smelled like smoke. I found used cups stacked with the clean ones. Dirty pet dishes under the bed and on top of the refrigerator.
I called down to management 3 times. They refused to return my money and didn't offer me another room.
The only way I can rationalize that no one has reported them is that people are too ashamed to admit they stayed there.
The only reason I booked my stay here is because I read the reviews that it was "clean." And because I thought it would be safer to stay somewhere where I didn't have to go through a lobby or enter an elevator.
To reduce the risk of getting the Coronavirus.
Nervous about the situation I spent 2 hours cleaning and disinfecting the room. I left the room 10 times cleaner than when I arrived.
At night I heard cars coming and going. People knocking on doors and yelling in the parking lot.
It sounded like illegal activity to me. All during the "stay home" recommendation by the Government.
The customer care department refuses to refund me for my stay. I feel certain they've done nothing to improve the condition of the hotel.
Also, upon checking in and checking out no one was wearing a face covering. I could go on with more details. But this should be enough.
I repeat. DO NOT STAY HERE.
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Date of stay: April 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were loyal guests at this hotel for years and this was the first time after 2 years we returned for a weekend. Boy we were shocked to see how rundown and shoddy this place has become! We booked a superior king room and were shocked and dismayed when we entered our room. The carpets were filthy the flush wasn’t working so we requested a change of room. We went to the reception desk and he gave us keys to a new room. When we opened the door of the other room we were surprised to see the condition, see attached pic. We went back to reception again and showed him the picture he was very apologetic and mentioned they had a premium double room. We expected it to be much better than the other two rooms. We opened our room only to find the same filthy conditions. The carpets were dirty, bed linen had holes. At this point we were so tired so decided to stay. We went to have a shower and there was no hot water. Bear in mind the weather was cold outside so we called reception and he said he will try and fix it. We waited for half an hour and finally we decided to have a cold shower. He did come later to check the faucet and said to run the water for a few minutes. We did as was told but there was still no hot water. The heater was not working had to sleep in a cold room. On checkout we told the receptionist about our horrible experience for the past two days. I inquired from reception about who was the manager and for his email address. When he gave it to me I asked him if there was a change in management and he said yes. I am writing this message to you to make you aware of our terrible experience. We did write an email to the manager about a refund, still awaiting a response. Please don’t stay here! WORST PLACE EVER!
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I booked through priceline due to budget reasons and they were $50/night cheaper than neighbouring hotels but I did witness: 1. Person walking away from room due to uncleanliness after checking in 2. Person with a priceline reservation and front desk said no rooms available and refusing to give them a room 3. Run out of keys for the rooms due to lack of cards 4. My room smelled like smoke even though it was supposed to be non-smoking 5. Floors were filthy, carpet taken out and wood floor, took a shower and water was black after cleaning feet
I won't give them 1 star just based on the fact that this a economy budget hotel and you pay for what you get. The staff was friendly and fixed what they could immediately ie lightbulb replacement within 15 minutes
Watch out for the service charges, $1.50/day for safe I did not use.
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Date of stay: June 2022
Rooms
Service
Sleep Quality
Room Tip:Apparently south building was cleaner but that is a low bar for standards
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Can you imagine the sink looking like this upon arriving at your room? Hair in the sink is inexcusable a clean sink is not difficult to achieve The last photo is the back of the bathroom door I don’t know what that substance is , maybe blood? The dismissive attitude of hotel staff was disrespectful. Additionally, I checked out at 8 o’clock in the morning and neither the walkway. or parking lot had been shoveled or at the very least salted/sanded. This is Amherst I expect better.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We arrived later and in the middle of a thunderstorm. Once we go all our belongings up to the second floor, we were tired and just wanted a hot soak and bed. The first thing was the ceiling. Over 50 percent of it showed a yellow water leak mark with half of that section peeling and cracked. The next thing was that the bathroom sink taps hot and cold were reversed. The tub had the beginnings of mold at the floor and around the surround. The toilet had residue at the bottom of it like it hadn't been properly cleaned in months. Whoever painted the unit last left white paint drips on the floors, TV, wooden wall hanging, towel bar and mirror. The shower curtain had some sort of brown stain on the one side. So, very tired and I didn't want to venture out into the storm o switch rooms, we closed the main blinds and crawled into bed. But of course upon closing the blinds, they were covered in what looked like either a coffee pot blew up or dried blood splatter all across them. Then going to the bed, we found two pieces of some sort of plastic tips (possibly off a cigar case or a needle) in with the covers. NEVER NEVER AGAIN!!
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Date of stay: August 2022
Value
Service
Sleep Quality
Room Tip:Stay away and go elsewhere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Not all of our rooms have microwave and mini-fridges. If you book our deluxe double or Superior King room both of those rooms come with a microwave and mini-fridge. If you want our best value I suggest booking the Premium King or Double. Those rooms comes with hairdryer, in room coffee, iron and board, and microwave and mini-fridge along with a snack box for each day of your stay. That box includes a bottle of water, orange juice, two granola bars, trail mix, and popcorn. I hope this helps if you need further assistance please call us at 716-689-7474
There are more places to choose from in the Amherst area.
PRICE RANGE
R 2,062 - R 3,431 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
red roof inn university at buffalo amherst hotel amherst, red roof inn amherst, amherst red roof inn
LOCATION
United StatesNew YorkAmherst
NUMBER OF ROOMS
108
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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