Patong Bay Hill Resort & Spa

Patong Bay Hill Resort & Spa

79 Hasib Pee Road, Patong, Kathu, Phuket 83150 Thailand
Traveller (375)
Room & Suite (72)
Pool & Beach (53)

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About

3.5
#247 of 407 hotels in Patong
3.3 of 5 bubbles
Location
4.1 of 5 bubbles
Cleanliness
3.4 of 5 bubbles
Service
3.1 of 5 bubbles
Value

Patong Bay Hill Resort & Spa is an excellent choice for travellers visiting Patong, offering many helpful amenities designed to enhance your stay.

The rooms offer a minibar, a refrigerator, and air conditioning, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.

Patong Bay Hill Resort & Spa features 24 hour front desk, a concierge, and room service. In addition, as a valued Patong Bay Hill Resort & Spa guest, you can enjoy a pool and breakfast that are available on-site. Guests arriving by vehicle have access to free parking.

Given the close proximity of popular landmarks, such as Bangla Boxing Stadium (1.3 mi) and Patong Boxing Stadium (1.4 mi), guests of Patong Bay Hill Resort & Spa can easily experience some of Patong's most well known attractions.

While in Patong be sure to experience local ribs favourites at Hard Rock Cafe Phuket, Sizzle Rooftop Restaurant, or Naughty Nuri's.

If you’re looking for something to do, Patong Beach (1.2 mi) and Bangla Road (1.1 mi) are a nice way to spend some time, and they are all within walking distance of Patong Bay Hill Resort & Spa.

Enjoy your stay in Patong!

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Evening entertainment
Nightclub / DJ
Babysitting
Kids pool
Parking
Wifi
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Outdoor dining area
Wine / champagne
Swimup bar
Poolside bar
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Conference facilities
Couples massage
Hand massage
Massage
Neck massage
24-hour security
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Desk
Housekeeping
Private balcony
Kitchenette
Microwave
Flatscreen TV
Bath / shower
Room service
Safe
Seating area
Sofa
Telephone
Wake-up service / alarm clock
Minibar
Refrigerator
Kitchenware
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Harbour View
Bay View
Languages Spoken
English, Chinese, Thai

Location

79 Hasib Pee Road, Patong, Kathu, Phuket 83150 Thailand
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 74 out of 100
74
Phuket Intl Airport
Krabi Airport
79.1 km
See all flights
249Reviews18Q+A53Room tips
Traveller rating
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Detailed Reviews
sseitz94 wrote a review Jan 2020
Xuzhou, China
+1
4.0 of 5 bubbles
This place was a great price and it makes you feel like you're in a nice resort. The location is about a 15 minute walk to the beach, and it goes by very quickly. The rooms are very nice and some of them lead out to an amazing pool.
Read more
Date of stay: December 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brook_Khunawut wrote a review Oct 2021
Phuket, Thailand
+1
4.0 of 5 bubbles
The room is clean, spacious, the shuttle staff goes to the room quickly, no need to wait for a long time. But only conditions of hotel gave only one key, but we stayed for two peoples. When the other person goes outside, they can't take the key, they need to deposit an additional 300 baht deposit in addition to the room deposit. Had to let the housekeeper come to open the room all the time because the phone in the room couldn't be heard because the phone was placed in the living room, not in the bedroom. There is no bell ringing front of the room. It may be a bit difficult. All staff are lovely and attentive to provide good service in all departments.
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Date of stay: October 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Georgie W wrote a review Feb 2022
3.0 of 5 bubbles
When booking it said we have airport pickup included, got to airport and no one was there so then had to pay for a taxi. When we arrived we asked them about this and we’re told that we had to email to book one despite this not being stated anywhere whilst booking. Check in was not simple, had to pay 3000baht in cash deposit which we were also not told about, they do give this back when departing.

Ants nest in our room however very quick to clean once informed. Mosquitos came in through cracks under doors.

Our sink was leaking the entirety of our stay, we didn’t bother telling them about this.

Parties every night which were very noisy on all night.

Taxi driver was caught filming my friend and I which made us very uncomfortable.

When telling staff about issues not much was done and not very apologetic.

On the bright side the housekeepers were very nice and thorough, and very friendly. Shuttle service and cars to room were most of the time reliable and useful. Room was spacious with nice balcony, pools very good and lots of choice. Food not too bad either. Restaurant staff also very helpful and welcoming.
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Date of stay: February 2022Trip type: Travelled with friends
Room Tip: Be aware of deposit and airport pick up policies
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ravi Chandhok wrote a review Jan 2020
1.0 of 5 bubbles
We booked two suits for four nights, which as per information provided, has 1 double bed and two twin beds. Property is so huge that you need shuttle from lobby to go to your room. I will give point wise review: 1. Want money for everything: We booked for 4 adults and 2 children and paid accordingly. At the time of check in, staff at the reception despite having booking details, asked us to pay for children. When we confronted that we have paid extra for children, he agreed but asked us to pay for children's breakfast. Since we were carrying booking voucher, we showed it to them, which included breakfast, they agreed. All this wasted a lot of time for which they were not at all apologetic. Last shuttle to market is at 8 pm. We booked the same at 7.30 at the reception. From our room we called for the room shuttle service to be sent to building 'L' and specifically mentioned 'L as in London'. However lady at the reception sent the shuttle to building 'N' due to which we reached for shuttle to market at 8.05 pm. We were asked to pay for TBH 400 for shuttle service, though some people from 'Arab Country' were being driven to the market. When we confronted the lady at the reception that its her mistake, some senior member from the staff in a very rude tone said 'you can use the shuttle this time but next time you have come to the reception 15 minutes before time of departure'. It was a clear deviation from process as you can call at the reception and book over phone'. If people from Arab country could be allowed to use shuttle after 8 pm, Why we from India were asked to pay could be easily understood by everyone. Toiletries & tea bags: This is the first hotel in the world which does not refill toiletries and tea bags everyday. If you call them for the same, they with big mouth will say that house keeping refill every day but don't come to check. When you request them, two tea bags and 2 sugar pouches would be provided with the comment 'You have to pay if you want more'. Language: Either they don't understand simple English or they intentionally behave in such a manner. Then they say 'you have to pay'. As I mentioned above they took 'L' as 'N' while sending the shuttle and then said 'you have to pay TBH 400'.. Only book if you are ready to waste your energy on making them understand for things included and also for the ones they don't understand. For me booking 'STRONGLY NOT RECOMMENDED..
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Date of stay: January 2020
1.0 of 5 bubblesLocation
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Suyash Kumar Tiwari wrote a review Jan 2020
Bengaluru, India
1.0 of 5 bubbles
I stayed at this resort from 1st Jan to 4th January. The property is based on a hill and is beautifully spread within a wide span. On arrival at the hotel, the reception looked like a fish-market with staff roaming about here and there in utter chaos. Nobody knew what to do. There was lack of co-ordination among team members. My check-in was at 2 and I had arrived early at 1, plus I was travelling with my wife who was 6 months pregnant, so i requested the staff and the front line manager, Mr Charlie, to help me find a room early, if possible. They did not care to adhere to my request and on the contrary, delayed my checkin by another 20mins. On being confronted about this inordinate delay during checkin, the same Mr. Charlie did not even accept his mistake and spoke with a very bad attitude. He even threatened to cancel the booking when I tried to complain to him about this situation.
On several other occasions, I found the staff unfriendly and impolite. The attitude that was rude and unprofessional, was seen not just in Mr. Charlie, but other people too.
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Date of stay: January 2020
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Abby A wrote a review Jan 2020
1.0 of 5 bubbles
DO NOT COME HERE! I got the jacuzzi suite for One night. The check-in was awful and nobody was helpful it took me over an hour and a half to get a shuttle to my room. The hotel staff only cares about the Chinese stories because it was their new year. Many of the guests that were not Chinese were visibly frustrated. I did not get a welcome drink. When I finally get to my room I see my Jacuzzi and it did not work. When I asked staff to come fix it they were still unable to fix it, and they did not move me. I was able to figure out the Jacuzzi by myself but it takes so long that by the time it feels up the water is too cold. Do not ever stay here the staff is terrible the service is unacceptable and they do not make you feel welcome
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neeraj P wrote a review Aug 2022
Pune, India
2.0 of 5 bubbles
We had booked this hotel considering its location which is near the Patong beach area but we were in shock when we saw the hotel. All the rooms are located on the hillock which is far away from the reception. You need to depend upon the internal hotel transportation for going to your rooms. We had to carry our own bags as the driver was too tired to carry all our 6 bags though he did not complain it was not expected from the reception staff. They should have sent extra help to carry the luggage since there is no lift to the 2nd floor. The experience of going to the rooms is also kind of not friendly. The hotel's internal transportation is all pick-up trucks where you need to climb in. next as the rooms are located on hillocks, there is a steep slope that you need to climb. while sitting in the pickup truck you are literally thrown here and there due to the steep roads. Our rooms were with nos 210 so second floor. The pickup trucks do not go to the second floor. They drop you to the ground floor and there are around 50+ steps that you need to climb to go to your rooms. That apart, the staff are extremely helpful but the same can't be said for the reception. As global tourists come, they should be at least well conversant with basic English however they are unable to understand basic English and it is a struggle to communicate. Next, the breakfast timings were from 7 to 11. We reached at 10.30 and to our horror, most of the items were over. When we asked for the finished items to be replaced, the staff simply refused and said they are out of stock. Overall I would recommend this resort to young people only. It would be very difficult for elderly people to stay here. Also, try to avoid getting rooms on the 2nd floor. There is not a good view also and very uncomfortable to reach. Also due to the hotel's location, local taxis charge extra as they say they need to climb the slope which consumes extra fuel. Please keep this in mind as the slope is too much to climb by foot especially after a long day.
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Date of stay: August 2022
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesService
Room Tip: Good Location Hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
suke93 wrote a review Feb 2024
Glasgow, United Kingdom
1.0 of 5 bubbles
Where to start other than look elsewhere cause you will be disappointed. You do not receive a nice friend Thai welcome like you do everywhere else.

When we arrived we had a very rushed busy area with a lot of chaos all around us. We were checking in and they required 1000 bhat pwr night deposit. We were there 5 nights so 5000bhat. At no point during booking and the emails to follow did we receive any information regarding the deposit required so it was a little shock to the system.

Then we got shown to our room. The rooms are big and spacious on a lovely levelled setting however we quickly noticed we would have been in the shade all day long which we didn’t really want having paid for a swim up pool. The team did allow us to move the following day saying they were full even though I was able to check online and could have booked a room however we waited until the following day and were much happier with a room in the sun. Unfortunately we had booked for our honeymoon and we went from a double to two singles but we were happy to be in the sun.

We booked through booking.com which stated it had a fully equipped kitchen. When we arrived we noticed there was a kettle and cooking was forbidden within the room. We had purchased beers from the mini market but no bottle opener or any cutlery for that matter in our fully equipped kitchen.

The rooms were nice and big but mould was evident in the bathroom.
We had requested small hand towels to use on hair washing as we had this in the first room and the maid said no so we contacted reception who said house keeping was on its way. Safe to say that never arrived.

The po areas are beautiful but there are tiles missing everywhere. This was noticed in both the swim up pools we had and also the main pool area. It is quite frankly unacceptable as it’s a safety issue and a matter of time before someone has an injury.

The nightclub on sight is most certainly aimed at the huge number of Russian travellers that seem to choose this area and we found that the hotel in general was certainly aimed at their needs.

Breakfast was ok just a lot of flies in the area but lovely setting.

The shuttle service down to the beach is good but it is absolutely horrific getting back. It takes almost 45 minutes due to traffic on two occasions.

Personally the WiFi wasn’t good at any areas for us.

Check out is extremely lengthy due to them checking the room (let’s be honest there certainly is nothing to take, not that we ever would but come on there was nothing in the room) and no damage was obtained before they will give you money back.

I had emailed during my stay but had no response. I would avoid this hotel personally. Such a disappointment and what a rubbish honeymoon. Standards are so so low compared to every other place we have stayed.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Saowanee Puntong, Other at Patong Bay Hill Resort & Spa
Responded 15 Feb 2024
Dear Suke93, Greeting from Patong Bay Hill Resort & Spa! Thank you very much for your review of your recent stay at our hotel. Your constructive feedback is extremely valuable to us as we strive to improve with each and every guest comment. Our main priority to offer the best service, food and beverage and a comfortable atmosphere at a good value for each and every guest. I greatly appreciate your comments about cleanliness, service and amenities that did not meet your expectation. I regret you experienced any discomfort or inconvenience while staying with us. Please be assured that your comments were taken to heart and I have looked into the situation personally. Corrective actions have been taken to ensure we improve and provide the best service and environment possible. Thank you again for taking the time to write to us and share your constructive comments. Best Regard, Patong Bay Hill Team.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jeff Schenderling wrote a review Jan 2020
+1
5.0 of 5 bubbles
We absolutely loved our stay here! The service was top Notch (Thank you Benz) and the Breakfast buffet was delicious and different everyday! Upon arrival they provided us a very large beautiful suite with a stunning view overlooking the resort. It is also very conveniently located less than 10 mins to Patong Beach with free shuttles throughout the day for drop off/pick up. Highly recommend this resort thank you for starting our Honeymoon off so perfectly!
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen M wrote a review Sept 2022
Narangba, Queensland, Australia
2.0 of 5 bubbles
Ww would not recommend this hotel ,
Location is a 25 minute walk to Patong Beach.
To access the hotel you have to go up very steep driveway.
We stayed in a one bedroom unit with a shared pool.
Very Average, clean but nothing to write home about.
You have to get internal transportation up to your room.
Hit or miss when available.
Breakfast is basic, very limited western menu. More chioce for Asian /Indian
Had to budget a lot of Baht for taxis just to come and go from the resort.
3 star

IMPORTANT

The Hotel has a weird vibe.
The main pool area was empty no atmosphere
The timeshare staff hanging around the pool smoking and loitering looking for their next victim.

The hotel has made the first levels of the resort complex into three after hours night clubs.
These Nightclubs start at 3am after things close in town.
You can hear the Duff , duff music throughout the resort.
We had to close all doors to shut out the sound.

I would only recommend this for young couples on a budget

Will not stay here again.

So many better resorts around.
Read more
Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Jirapa S
Dear Sir, Warm Greetings from Patong Bay Hill Resort, Phuket! Thank you very much for contacting us and your consider to stay at our beautiful hotel. Regarding to your inquiry, please be informed that we are a guest-friendly hotel and please see our Guest Policy as below - For the security reason, we require your guest or visitor ID Card/passport at hotel reception before entering the room. - ID CARD will be returned upon leaving. - No additional fee for the second person (visitor) when booking a double room. - If an additional breakfast is required, it will be charged at THB 350 net per day - If any extra persons will be charged additional as per booking condition - The hotel will not be held liable for any claims that might have happened during their stay. The guest has consciously understood the risks in giving access to visitors or strangers. NOTE: Failure to present the visitor's ID card at the reception will not allow them to enter the hotel premises.
Answer from Shawn Y2K
Pasadena, Maryland246 contributions4 helpful votes
Yes of course. The room I was in had pool out of room with infinity drop off of the city and beach view another room how to king-size bed couch TV, coffee table a small two person table with coffee pot and a mini kitchenette so of course you could always have a cuppa coffee watching a movie you can go for a swim
praveen k asked a question Dec 2019
Coimbatore, India4 contributions
Is this girl friendly
Answer from Inspire630277
Ho Chi Minh City, Vietnam1 contribution
The Girl is very friendly here
1015Driver asked a question Oct 2019
Carmichael, California20 contributions6 helpful votes
Is the main pool open yet?
Answer from Terry M
Bangkok, Thailand91 contributions127 helpful votes
yes and is good
1015Driver asked a question Oct 2019
Carmichael, California20 contributions6 helpful votes
Coming from the United States, do we need outlet adapters?
Answer from Terry M
Bangkok, Thailand91 contributions127 helpful votes
no need
kashlex wrote a tip 15 Jun
Baguio, Philippines154 contributions7 helpful votes
5.0 of 5 bubbles
"There are available parking for those who will hire their own rides. They have restaurants but you are allowed to. Order outside food from grab or food panda. "
Read full review
Estie wrote a tip Apr 2024
South Africa17 contributions1 helpful vote
2.0 of 5 bubbles
"Just not to go there if you want a quite peaceful getaway and especially not with children"
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sarasF837QI wrote a tip Apr 2024
Macclesfield, United Kingdom24 contributions10 helpful votes
4.0 of 5 bubbles
"Built into the hill so I would definitely say not suitable for people who struggle with walking."
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tt1238 wrote a tip Apr 2024
Melbourne, Australia70 contributions5 helpful votes
1.0 of 5 bubbles
"Avoid at all costs"
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tim c wrote a tip Jan 2024
Stoney Creek, Canada93 contributions66 helpful votes
1.0 of 5 bubbles
"Pool can get busy and not many people leave the water once sitting as the drinking packages are a big draw. Closed the kids pool today? "
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Not the right property for you?
There are more places to choose from in the Patong area.
PRICE RANGE
R 917 - R 1,169 (Based on Average Rates for a Standard Room)
LOCATION
ThailandPhuketKathuPatong
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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PATONG BAY HILL RESORT & SPA - Now R 1 171 (Was R̶ ̶3̶ ̶2̶5̶6̶) - UPDATED 2024 Hotel Reviews & Price Comparison (Thailand) - Tripadvisor

Frequently Asked Questions about Patong Bay Hill Resort & Spa
What are some of the property amenities at Patong Bay Hill Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Patong Bay Hill Resort & Spa?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Patong Bay Hill Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Patong Bay Hill Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Patong Bay Hill Resort & Spa?
Conveniently located restaurants include Golbasi, Prechaya BBQ Buffet, and Chaidee’s Thai Kitchen.
Are there opportunities to exercise at Patong Bay Hill Resort & Spa?
Yes, guests have access to a pool during their stay.
Does Patong Bay Hill Resort & Spa have airport transportation?
Yes, Patong Bay Hill Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Patong Bay Hill Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Patong Bay Hill Resort & Spa?
The staff speaks multiple languages, including English, Chinese, and Thai.
Does Patong Bay Hill Resort & Spa have any great views?
Yes, guests often enjoy the bay view available here.
Is Patong Bay Hill Resort & Spa accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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