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Holiday Inn Express Surabaya CenterPoint, an IHG hotel

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No. 54-58 Jalan Kedungdoro, Surabaya 60251 Indonesia
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$39
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Free cancellation until 21/12/20
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US$39
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Free cancellation until 21/12/20
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (204)
Room & Suite (60)
Dining (31)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express Surabaya CenterPoint, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#43 of 461 hotels in Surabaya
Location
Cleanliness
Service
Value
- 24 Hours accessible Gym - Vending Machine - Grab & Go breakfast - Wi-Fi at all Hotel area - Self laundry facilities - Meeting rooms - Hair Dryer in all rooms - Mini fridge and safe box in all rooms - Alarm clock in all rooms -
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Salon
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Snack bar
Vending machine
Car hire
Banquet room
Meeting rooms
Baggage storage
Concierge
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
English, Indonesian
237Reviews10Q+A17Room tips
Traveller rating
  • 92
  • 108
  • 26
  • 4
  • 7
Time of year
Traveller type
Language
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Popular mentions
Michael T wrote a review Dec 2020
Jakarta, Indonesia42 contributions55 helpful votes
Hotel with good location, but taste of food just so-so. Bathroom equipment is very bad, towels that are worn and torn are provided for guests, this is very inappropriate for a hotel of this class. The sheets are also worn. The last day of staying, shower soap was empty, even though it was refill soap, a sign that the hotel staff did not check properly
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Date of stay: December 2020
Cleanliness
Service
Trip type: Travelled on business
2 Helpful votes
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Response from IHG Service, Owner at Holiday Inn Express Surabaya CenterPoint, an IHG hotel
Responded 07 Jan 2021
Hi michaeltM6480GA, I am glad you left feedback. Thanks for staying at our Holiday Inn Express Surabaya CenterPoint! We always wanted our guests to have a delightful stay, no matter what the purpose of the travel is. I am sorry to learn about the issues encountered during your recent stay with us, particularly with the shabby towels and sheets, including the empty soap dispenser. While we aim to provide excellent service, I am sorry you felt uneasy with our bathroom amenities and staff's misses. Don't worry, I've looped our management regarding your review in our effort to serve guests better. I trust that the necessary improvements will be made. I hope you will give us a chance of staying with us again to show you that your unsatisfactory stay was an exception. Cheers, June A. Case Manager IHGService
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Vini_D wrote a review Jan 2020
Jakarta, Indonesia277 contributions75 helpful votes
We stayed here for one night, the check in process was quick, the receptionist was very professional and warm. The room is not so big but it is very decent, the carpet is in good condition, the bed is very comfortable and the toilet is adequate. The AC and hot water was functioning very well. The breakfast had spread of Indonesian food, egg station and pastries. Overall, we are really satisfied.
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Date of stay: December 2019
Location
Service
Sleep Quality
3 Helpful votes
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Response from Hotel H, General Manager at Holiday Inn Express Surabaya CenterPoint, an IHG hotel
Responded 23 Jan 2020
Hai Vini_D, Thank you to stay with Holiday Inn Express Surabaya CenterPoint which is to offer all our guests service, comfort, and convenience at a great location and at a great value price that includes free breakfast, free internet access, room service, self service laundry and a 24-hour gym. We appreciate you taking the time to share your feedback in hopes of having the opportunity to better improve the service that we offer. We look forward to bringing you a great experience during all your future stays with us. STAY SMART with us ! Regard Doni Prasetyo Hotel Manager
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Anderson wrote a review Dec 2019
Medan, Indonesia9 contributions19 helpful votes
- Check in and check out with no problem, fast and efficient front desk - Good breakfast and great service from the waiter. - Room is big and clean with cable TV - Internet is slow during my stay. I switch to my personal mobile wifi. - Location is perfect. Right in the middle of city center Suggestion to hotel: It is time to change your bath towel. It is quite old and thin
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Date of stay: December 2019
Location
Service
Sleep Quality
Trip type: Travelled on business
2 Helpful votes
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Response from Hotel H, General Manager at Holiday Inn Express Surabaya CenterPoint, an IHG hotel
Responded 03 Jan 2020
Dear Jianshen2k2, Thank you to stay with Holiday Inn Express Surabaya CenterPoint which is to offer all our guests service, comfort, and convenience at a great location and at a great value price that includes free breakfast, free internet access, room service, self service laundry and a 24-hour gym. We appreciate you taking the time to share your feedback in hopes of having the opportunity to better improve the service that we offer. We look forward to bringing you a great experience during all your future stays with us. STAY SMART with us ! Regard Doni Prasetyo Hotel Manager
Read more
Jean wrote a review Dec 2019
Jakarta, Indonesia22 contributions4 helpful votes
The good value hotel. I only stay for one night for transit. The room is good size and clean. The hotel location is close to the food stalls, city centre, and also tolls gate. Parking is a bit full and tight but the staffs are helpful and efficient. Services are fast.
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Date of stay: December 2019Trip type: Travelled with family
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Response from Hotel H, General Manager at Holiday Inn Express Surabaya CenterPoint, an IHG hotel
Responded 03 Jan 2020
Dear Jeanontrip, Thank you to stay with Holiday Inn Express Surabaya CenterPoint which is to offer all our guests service, comfort, and convenience at a great location and at a great value price that includes free breakfast, free internet access, room service, self service laundry and a 24-hour gym. We appreciate you taking the time to share your feedback in hopes of having the opportunity to better improve the service that we offer. We look forward to bringing you a great experience during all your future stays with us. STAY SMART with us ! Regard Doni Prasetyo Hotel Manager
Read more
Steve Singkin Sini wrote a review Dec 2019
Miri, Malaysia6 contributions
I been in Holiday inn express surabaya 11-13Nov 2019. Our groups really happy upon Check in Front Desk 5stars service their do good jobs specially my aunty birthday on that day (11nov) the Fo done Supriesed cake and Deco my Aunty Room Thanks to front desk on duty that day. Storied Number two in the room everything look good suddenly i was realize the hotel downgrade Foc Coffee in the room normally use Sachet Nescafe but i don't know what time sachet coffee their us look like local brand really felt disappointed .Storied number Three i had been Coffee House i look something wrong No cappuccino coffee Machine 2nd time asked the cup off cappuccino look like waiting the Moon dropped to land.Last one asked half boiled an egg their given me full boiled egg please improve you service and please do not downgraded your Product every single World Know What Is IHG Groups. This My Feedback. Thanks Merry Christmas and Happy New year 2020, Steve IHG Member
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Date of stay: November 2019
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Response from Hotel H, General Manager at Holiday Inn Express Surabaya CenterPoint, an IHG hotel
Responded 18 Dec 2019
Dear Steve, Thank you so much for your review of our hotel. We apologize for the inconveniences you faced during your stay. We would love to learn more about which aspects did not meet expectation in hopes of having the opportunity to better improve the service that we offer. We do hope that will have the pleasure of welcoming you back in the future. Sincerely, Doni Prasetyo Hotel Manager
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PRICE RANGE
US$23 - US$52 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
236
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Frequently Asked Questions about Holiday Inn Express Surabaya CenterPoint, an IHG hotel
Which popular attractions are close to Holiday Inn Express Surabaya CenterPoint, an IHG hotel?
Nearby attractions include Tunjungan Plaza (1.1 km), Pasar Genteng (1.2 km), and Museum Surabaya (1.1 km).
What are some of the property amenities at Holiday Inn Express Surabaya CenterPoint, an IHG hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Holiday Inn Express Surabaya CenterPoint, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Surabaya CenterPoint, an IHG hotel?
Guests can enjoy free breakfast, an on-site restaurant, and free instant coffee during their stay.
Is parking available at Holiday Inn Express Surabaya CenterPoint, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Surabaya CenterPoint, an IHG hotel?
Conveniently located restaurants include Imari Japanese Restaurant, Tang Palace Chinese Restaurant, and Boncafe Steak & Ice Cream.
Are there opportunities to exercise at Holiday Inn Express Surabaya CenterPoint, an IHG hotel?
Yes, guests have access to a fitness centre during their stay.
Does Holiday Inn Express Surabaya CenterPoint, an IHG hotel have airport transportation?
Yes, Holiday Inn Express Surabaya CenterPoint, an IHG hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Express Surabaya CenterPoint, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express Surabaya CenterPoint, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Express Surabaya CenterPoint, an IHG hotel?
The staff speaks multiple languages, including English and Indonesian.