Mercure Santa Marta Emile

Mercure Santa Marta Emile

Calle 115 No 2 39 Bello Horizonte, Santa Marta, Santa Marta Municipality Colombia
Traveller (373)
Pool & Beach (55)
Vista de la habitación. Presentación de los platos
Room & Suite (42)

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About

4.5
#14 of 99 hotels in Santa Marta
4.5 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.3 of 5 bubbles
Value
The Mercure Santa Marta Emile hotel is located in Santa Marta and offers free WIFI and an outdoor swimming pool. The rooms at the Mercure Santa Marta Emile hotel feature wooden doors and floors, air conditioning, flat-screen TVs and private bathrooms. The hotel's reception desk is open 24 hours a day. The Mercure Santa Marta Emile hotel is located 8.7 miles (14 km) from Downtown and 2.5 miles (4 km) from Simón Bolívar International Airport.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Business Centre with Internet Access
Conference facilities
Spa
Car park
Wifi
Fitness / spa changing rooms
Pool / beach towels
Outdoor pool
Shallow end in pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Banquet room
Meeting rooms
Hammam
Manicure
Massage
Pedicure
Salon
Solarium
Steam room
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Soundproof rooms
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
4.0 of 5 stars
HOTEL STYLE
Mountain View
Modern
Languages Spoken
English, Spanish, Portuguese

Location

Calle 115 No 2 39 Bello Horizonte, Santa Marta, Santa Marta Municipality Colombia
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 55 out of 100
55
Simon Bolivar Airport
E Cortissoz Airport
66.8 km
See all flights
483Reviews13Q+A11Room tips
Traveller rating
  • 273
  • 126
  • 52
  • 19
  • 13
Time of year
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Detailed Reviews
Jeremy wrote a review May 2022
4.0 of 5 bubbles
I really liked the that the hotel staff was very attentive and took care of all our needs not everyone spoke English but there was always a person on staff that did. The view from our room was spectacular mountain views and could see the water but was not beachfront. They also have a parking garage that had plenty of spaces when I was there. I would recommend this hotel.
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Date of stay: May 2022Trip type: Travelled with family
Room Tip: The one tip I would recommend if you're driving pay close attention because if you blink you will...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Helio Gelinski, General Manager at Mercure Santa Marta Emile
Responded 25 May 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Helio Gelkinski General Manager
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jdhag wrote a review Aug 2021
Medellin, Colombia
5.0 of 5 bubbles
Excellent hotel. 2 minutes walk to the beach. In the beach you can find free seats and umbrellas provided bu the hotel
Very friendly staff. They resolved every question quickly
10 minutes walk to Zazue shopping mall were you can find different kind of foods.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alejandro Spinelli, General Manager at Mercure Santa Marta Emile
Responded 30 Aug 2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carolina Arandia – General Manager (E)
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iRoam wrote a review Dec 2019
Red Hook, New York
5.0 of 5 bubbles
This is a wonderful, spotlessly clean, relaxing spot with a lot to offer and very fair prices. Caring and personal service at all times. Excellent products (amenities) and attention to cleanliness in the rooms. Very nice pool. The best of all is that ALL employees are a delight--friendly, respectful and efficient.
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Date of stay: June 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from mercuresm, General Manager at Mercure Santa Marta Emile
Responded 24 Dec 2019
Dear Guest We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Spinelli
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RICARDO V wrote a review Jan 2023
3.0 of 5 bubbles
Main picture on the website is a sunny pool which is not true. The reality is either the picture is increíble old or a photoshop geek get ride of the colosal hotel tower that is right in the sun path. Facilites are according with the price, crew members are just awesome. Rooms are small but again, you get what you pay.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Helio Gelinski, General Manager at Mercure Santa Marta Emile
Responded 13 Jan 2023
Dear guest, Thank you for taking the time to share your hotel experience with us, your opinion and your satisfaction are very important to keep improving. Thank you very much and Best Regards,
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WindyChad wrote a review Aug 2016
Chicago, Illinois
2.0 of 5 bubbles
The location is nice. The bulding is nice. The pool is nice. That´s about it.

The problems beging when you arrive at the pool and want to relax in a quiet, safe eviroment. I founnd this to be impossible to achive.

Every guest that was present during my nightmarish stay had their own wireless music speaker and was allowed to listen to whatever they wished to listen to... loud. Really, really loud. I was able to count about seven speakers going at once... and all of them with terrible, horrible, just plain annoying music.

Although the pool-boy (or lifeguard) did his best to have the speakers turned off, their owners always refused. Even worst, they would start to insult the man for trying to do his job. When I approached a supervisor about this, she did nothing. I had to put up with this during the entire weekend I stayed at this place.

Then, to make it all even worst, people were drinking from glass in and around the pool area. YES! GLASS! There were glass bottles and glassware all around the pool. I mean, come on!!

As I read the Pool Area Rules, which Ironically are posted at each of the two entrances of said area, I noticed that both speakers and glassware are prohibited inside the pool area. If those are the hotel rules, why nobody enforces them?

One last thing I did not know before making a reservation at the Mercure Hotel in Santa Marta: The hotel is only a third of the building. The rest of the complex are private condos which share the common areas with the hotel. That was odd and a bit off-putting since some of the owners present seemed seriously annoyed about the seemingly impossible task of finding a chair to sit on at their own pool. I can understand this, but I couldn´t help but feel like an intruder in someone else's home.

In a nutshell: It´s a nice location, but it is poorly managed and impossibly frustrating if you want a nice, classy and safe eviroment to relax on your vacation.

I do not recommend it to anyone. Well, maybe to those who would like to find a piece of glass in the pool or enjoy different sorts of music being played loud and comming from all directions.
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Date of stay: August 2016
2.0 of 5 bubblesValue
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Corner room facing mountains and a glimpse of the beach.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniela L, General Manager at Mercure Santa Marta Emile
Responded 26 Aug 2016
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Santa Marta Emile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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Jaap v wrote a review Oct 2019
Armenia, Colombia
4.0 of 5 bubbles
We liked tgphw hotel toom and amnemities. Very good breakfast. Service is excellent. Some 500 meters from the beach where the hotel has seats and sunscreens. Also some 500 meters away is a centro comercial with a supermarkt, shops and restaurants. A little bit farther away is an other supermarkt Olimpica. We had lunch in the restaurant of the hotel, hat gave us both brlly problems. That why I do not give 5 balls for this review.
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from mercuresm, General Manager at Mercure Santa Marta Emile
Responded 22 Oct 2019
Estimado Huésped. Gracias por la calificación asignada y sus comentarios, . Saludos Cordiales, Alejandro Spinelli Gerente General
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Christian R wrote a review Aug 2019
Basel, Switzerland
4.0 of 5 bubbles
It was a nice stay in the hotel and the stuff is very friendly. It’s 30 min with the taxi to the center of Santa Marta. One way +\- 7.00 USD. The only thing which i was missing are deckchairs on the beach. Only normal chairs available for deckchairs u have to pay separately.
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Date of stay: August 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from virgilio q, Director General at Mercure Santa Marta Emile
Responded 02 Sept 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
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wenshelado wrote a review Jan 2019
wenshelado
5.0 of 5 bubbles
We stayed one night on this hotel but it was excellent. The reception staff gave us a good welcome and advice on saving VAT tax as non Colombian residents. We had the opportunity to go for a stroll on the beach and buy some stuff in a nearby shopping mall. There is a 24 hour pharmacy close by as well that was very handy in the morning. The breakfast is superb. I loved the empanadas and there is a good variety of fresh fruits and continental breakfast. I like that the bathroom is separated in different sections which is very practical. Everything looks new and shiny.
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Date of stay: December 2018
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Do not pick a room facing south.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from alejandr20, General Manager at Mercure Santa Marta Emile
Responded 30 Jan 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alejandro Spinelli General Manager
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ve3yri wrote a review Dec 2018
Kenora, Canada
5.0 of 5 bubbles
This hotel is a beautiful place. It is about 200 feet off the beach. they have their own people on the beach to make sure guests get a chairs with an umbrella. The beach is very beautiful in this location. The pool is also very nice. It has a feature I appreciate very much but some may not. The pool is shaded most of the day in at least part of its area. I found this very nice because I burn too easily. The restaurant has wonderful food and the included breakfast is really nice. There is a small shopping center within three blocks that is upscale, safe, and has a lot of cool things. The steam room heats up very quickly even from cold. It is a great steam room.
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Date of stay: November 2018
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniela L, General Manager at Mercure Santa Marta Emile
Responded 26 Dec 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alejandro Spinelli – General Manager
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Report response as inappropriate
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Diego M wrote a review Jan 2016
Bogota, Colombia
1.0 of 5 bubbles
I went for 5 days to Santa Marta with my family. We booked two rooms. We arrived at 9am (we knew check-in time was around 3pm). However, we just got our rooms at 6pm. I was told the rooms had am ocean view. Technically I did see the ocean pulling out my head out of the balcony. It was just a small view of the beach. The only good view I had was a picture of a nice Tayrona beach hanging in the room. My mother complained because her room was not cleaned two days.

Employees were friendly and wanted to help, but they were a kind of overwhelmed.

Breakfast was a kind of cheap. Everyday we had to wait around 20 minutes to get a table and another 20 minutes to have it cleaned.

I think the management of the hotel cannot cope with the Christmas season.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2015
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniela L, General Manager at Mercure Santa Marta Emile
Responded 20 Jan 2016
We are really sorry about your experience. We recognize we had some issues as the hotel is to new and it was the first time we had a high season. Now we have worked hard to solve those points in order to garantee next seasons will be coped as we shall cope them. Regards, Daniela Longo
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Answer from chinos333
Miami, Florida281 contributions44 helpful votes
Hello, I would stay away from guided tours. My girl and I had our own rental car. We drove to the park and rode horses through the mountains to the Beach. On another occasion, we drove to a beach and then took a boat to a sandy beach about a quarter mile away. Read my reviews regarding the two beaches I visited and you will have my opinion regarding Tours and guides.
DERLY asked a question Sept 2016
14 contributions23 helpful votes
Is this hotel ocean front?
Answer from chinos333
Miami, Florida281 contributions44 helpful votes
Hi Derly, dont worry about an ocean view. The mountain view is just as good. You will see so much beach in Santa Marta (because thats the only thing to do there) that having ocean view is not important, but having a balcony is. I recommend the corner suites with king size bed and balcony on the highest floor. You can walk to the beach, but I did not go to the beach there. I went to the big time beaches in Canaveral and Cabo. They look like from a movie of Pirates of the Caribbean. Sitting on the balcony smoking a blunt and looking at the mountains is all thats needed. I also had a view of the pool. This Hotel has to be "by far" the best, newest and cleanest hotel in all of Santa Marta. It was built like 8 months ago. I am super picky! My chic loved the room
Answer from Andrew R
Armenia, Colombia69 contributions32 helpful votes
La playa esta inmediatamente en frente del hotel, se llega caminando.
Alejandro E asked a question Aug 2021
Barranquilla, Colombia1 contribution
Hola, ¿el hotel tiene un espacio privado en la playa?
Javi Coronell asked a question Jul 2019
Santa Marta, Colombia
El spa está incluido en este costo
Answer from virgilio q
Buen día Señor Coronell, Le informamos que los costos de Spa, se cancelan directamente en el hotel. Saludos cordiales.
Witold S wrote a tip Sept 2023
266 contributions103 helpful votes
1.0 of 5 bubbles
"Close to the beach and mall"
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Jeremy wrote a tip May 2022
94 contributions1 helpful vote
4.0 of 5 bubbles
"The one tip I would recommend if you're driving pay close attention because if you blink you will miss the turn."
Read full review
wenshelado wrote a tip Jan 2019
wenshelado94 contributions52 helpful votes
5.0 of 5 bubbles
"Do not pick a room facing south."
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Terry D wrote a tip Dec 2017
Gladstone, Queensland, Australia39 contributions15 helpful votes
3.0 of 5 bubbles
"Get a room without a pool view its quitter."
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Wilmar186 wrote a tip Jul 2017
Bogota, Colombia158 contributions52 helpful votes
5.0 of 5 bubbles
"The higher the better, as for beach side rooms."
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Not the right property for you?
There are more places to choose from in the Santa Marta area.
PRICE RANGE
R 1,191 - R 2,040 (Based on Average Rates for a Standard Room)
LOCATION
ColombiaMagdalena DepartmentSanta Marta MunicipalitySanta Marta
NUMBER OF ROOMS
140
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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MERCURE SANTA MARTA EMILE - UPDATED 2023 Hotel Reviews & Price Comparison (Colombia) - Tripadvisor

Frequently Asked Questions about Mercure Santa Marta Emile
Which popular attractions are close to Mercure Santa Marta Emile?
Nearby attractions include Centro Comercial Zazue Plaza (0.5 km), Playa Bello Horizonte (0.5 km), and Banano Bar (0.5 km).
What are some of the property amenities at Mercure Santa Marta Emile?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Mercure Santa Marta Emile?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Santa Marta Emile?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Mercure Santa Marta Emile?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Mercure Santa Marta Emile?
Conveniently located restaurants include Waku, Tiki Hut On The Road, and Crepes & Waffles.
Are there opportunities to exercise at Mercure Santa Marta Emile?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Mercure Santa Marta Emile?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Santa Marta Emile offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Santa Marta Emile?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to Mercure Santa Marta Emile?
Many travellers enjoy visiting Alcaldia de Santa Marta (5.3 km).
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