Estelar Santamar Hotel & Convention Center

Estelar Santamar Hotel & Convention Center

Kilometro 8 Pozos Colorados, Santa Marta, Santa Marta Municipality 1262 Colombia
Traveller (790)
Panorama at the Estelar Santamar Hotel & Convention Center
360
Panoramas (24)
Pool & Beach (195)
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About

4.5
#6 of 99 hotels in Santa Marta
4.5 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
ESTELAR SANTAMAR HOTEL & CONVENTION CENTER A PLACE THAT HEIGHTENS EVERY EVENT Located in the area of Pozos Colorados, a few minutes from the city, and by one of the most spectacular beaches of Santa Marta, ESTELAR Santamar Hotel & Convention Center is the epicenter of the most important events in the city, thanks to its impressive Convention Center, and the place in which all spaces, environments and activities combine to make unforgettable every business or relaxing visit. A place where all your trips are great events. RNT #1262 Pozos Colorados Convention Center with 12 Meeting Rooms Independent from the hotel, constituted by 12 meeting salons with capacity from 20 to 1,200 people, exhibition space and logistics for registration and accreditation. All the needed technology, infrastructure and services for your events. Services/Amenities: 24-Hours Room Service / Business Center / Internet Room / Laundry Service / 3 pools / Tennis Court / Jacuzzi / Entertainment activities / Shuttle / Wireless Internet Access / Gift shop. Restaurants & Bars: Mar de Leva Restaurant / Tamajar Ba.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Beach
Game room
Indoor play area for children
Parking
Wifi
Fitness / spa changing rooms
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Swimup bar
Poolside bar
Entertainment staff
Children Activities (Kid / Family Friendly)
Kids club
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Gift shop
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Bath / shower
Hair dryer
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Family
Quiet
Languages Spoken
English, Spanish

Location

Kilometro 8 Pozos Colorados, Santa Marta, Santa Marta Municipality 1262 Colombia
Name/address in local language
1,321Review20Q+A25Room tips
Traveller rating
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  • 38
  • 34
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Detailed Reviews
Bill C wrote a review Apr 2023
Envigado, Colombia
+1
5.0 of 5 bubbles
I’m am from the United States, but my wife is Colombian and we have live in Envigado, Antioquia, for 3 and 1/2 years. This was the best hotel experience I have ever had in my life! The employees were very friendly, respectful and helpful. The service was amazing and the food options at three different restaurants was very good! There were lots of activities during the day like aerobics, dance classes, or things for children to do and at night activities like karaoke, Bingo Film night, music by DJ’s etc. This was during Semana Santa do probably lots of activities. There were many families with children and I liked the atmosphere as it was very family oriented and with even with many couples like my wife and I, 47 and 61 years old, without children. I want to bring my in laws here as they will live it! The beach kiosks were great and many times we just stayed in the hotel all day and swam or walked along the beach. A great place to get away from the obnoxious atmosphere of El Rodadero. I have never felt more welcome at any hotel more than I did at Estellar Santa Mar, nor have I had such great service. A great place to get away from it all. Breakfast was included and was delicious and lots of options. I would give it 6 stars if possible. A great place to be based to take trips to Parque Tayrona, Minca, Central Historical District, Taganga, Playa Blanca, Bahía Concha or just stay at the hotel and enjoy the activities, music and great beach area. We went to Playa Blanca and had fun and snorkeled in Taganga. Lots of places to go in the area. Thanks Estellar Santamar for a very enjoyable experience! Please share this message in an email with all of the hard working staff who made out visit a very enjoyable time for us.
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hoteles ESTELAR, Propietario at Estelar Santamar Hotel & Convention Center
Responded 11 Apr 2023
Dear Mr. Bill First of all, thank you for the time you dedicated to letting us know and qualifying the degree of satisfaction you had in our facilities through this channel. We would like to continue serving you with the warm, efficient service that has characterized us and to be better every day. I thank you in advance, we are waiting for you in this your home. He receives a cordial greeting, Cordially, Francisco Jose Coronado General manager Estelar Santamar Hotel & Convention Center
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Sandra D wrote a review Jan 2023
5.0 of 5 bubbles
All you need is available, people is always there to help you with a smile and any question you have. If you request any change or support they will help you. Room is very good, with all the requirements, towels, shampoo, hair dryer and tv. On the beach you also have service if you want it
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Date of stay: January 2023Trip type: Travelled with family
Room Tip: Book in advance, ask the posibility for late check out
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Estelar Santamar, Otro at Estelar Santamar Hotel & Convention Center
Responded 16 Jan 2023
Dear Ms Sandra First of all, thank you for the time you dedicated to let us know and qualify the degree of satisfaction you had in our facilities through this channel. We would like to continue serving you with the warm, efficient service that has characterized us and to be better every day. I thank you in advance, we are waiting for you in this your home. Receive a cordial greeting, Cordially, Francisco Jose Coronado General Manager Estelar Santamar Hotel & Convention Center
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david p wrote a review Dec 2022
5.0 of 5 bubbles
The place is well look after, rooms are clean and spacious. The staff is very attentive and helpful. The music for the beach and swimming pool comes from one speaker and it's painfully loud. We enjoyed the activities for kids and family. Restaurant is a bit pricy compared with food in malls nearby. In general the hotel is a good value for money. Buffet breakfast was 5 out of 5.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Estelar Santamar, Otro at Estelar Santamar Hotel & Convention Center
Responded 19 Dec 2022
Dear Mr David, First of all, thank you for the time you dedicated to letting us know and qualifying the degree of satisfaction you had in our facilities through this channel. We would like to continue serving you with the warm, efficient service that has characterized us and to be better every day. I thank you in advance, we are waiting for you in this your home. Receive a cordial greeting, Cordially, Francisco Jose Coronado General Manager Estelar Santamar Hotel & Convention Center
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paz113 wrote a review Dec 2022
Greater London, United Kingdom
2.0 of 5 bubbles
The hotel is nicely situated away on the Beach and away from the loud streets of Santa Marta but easy enough to get to in around 20 mins cab journey.
Check in process was ridiculously long and the front reception staff were not that welcoming or informative.
The rooms themselves let in a lot of noise and we’re not that sound proof. Trolleys were heard been moved around at all hours.
The bathrooms were really narrow but the shower was great. The beds and pillows were also nice and comfortable. Mini bar had a very basic selection and the AC was good.
Breakfast staff were lovely and the breakfast was good too.
The pool bar staff were extremely rude and as a very limited Spanish speaker they made me feel very uncomfortable and I could see them talking about me and laughing. It was not a nice experience and the service there was very slow. Also watch out for your drinks tab as we ordered some and we’re charged but never received a round.
The beach was nice and clean but the loungers were of cheap quality, we were harassed by the same beach vendors every two minutes and this is no exaggeration, the hotel should stop this as it ruins the beach experience.

All in all this is probably a 2/3* hotel and I wouldn’t book to stay here again which is unfortunate as the location is great.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Estelar Santamar, Otro at Estelar Santamar Hotel & Convention Center
Responded 19 Dec 2022
Dear Mr. Paz, First of all, thank you for the time you took to let us know in detail your comments about our hotel. We want to apologize for the non-conformities presented during your stay and that you kindly let us know through this channel. Interested in improving our quality of service, we have taken note of your comments and suggestions, guiding you in the correction and improvement of our processes to meet the expectations of our customers. We hope you will give us the opportunity to have you with us again and serve you with the quality and quality of service that identifies the hotels of our Star Organization. Cordially, Francisco Jose Coronado General Manager Estelar Santamar Hotel & Convention Center
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Bicks_medellin wrote a review Feb 2021
Colombia
2.0 of 5 bubbles
We are here now with the family, for one night before we head east. The hotel is in a reasonable location and only 5 km from the airport which suited us, as we arrived late.

The beaches are not great, however it does front onto the beach, which is nice, with chairs and thatched areas available.

The hotel is in dire need of renovations, you could say it is almost falling apart.

We went to the restaurant last night and it was terrible. It has the prices of a first class restaurant, however is in bingo hall type area, with tables and chairs to suit. The carpet is many, and even the entrance door is falling off. The AC was good though. Food very average and when a plate of rice costs over 30,000 pesos, something is wrong.

Give this hotel a miss unless you have some nostalgia for the 70s.
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Date of stay: February 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Estelar Santamar, Otro at Estelar Santamar Hotel & Convention Center
Responded 19 Feb 2021
Dear guest We would like to apologize for the non-conformities presented during your stay and that you kindly let us know through this channel. Interested in improving our quality of service, we have taken careful note of your comments and suggestions, guiding them in correcting and improving our processes to meet the expectations of our customers. We hope you give us the opportunity to have you with us again and serve you with the quality and warmth of service that identifies the hotels of our Stellar Organization. Cordially, Francisco Jose Coronado General manager Estelar Santamar Hotel & Convention Center
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midnightcoder wrote a review Jul 2023
Austin, Texas
1.0 of 5 bubbles
The facilities appear outdated and poorly maintained, especially the pools which are consistently dirty due to a broken pool vacuum. The restaurant is too small, making it difficult to find a table in the morning. Additionally, the food quality is disappointing; I would advise against ordering arepa de huevo, any steaks, or the red snapper, as they don't seem to know how to cook them at the right temperatures. On the positive side, their pizza is the only item they seem to prepare well. During check-in, I had to present printed tax documents to prove that my daughters were indeed my daughters.

You can find a much better hotel in the area for a lot less per night. Last year I stayed at the Mercure in front of irotama and the expertise was really great.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hoteles ESTELAR, Propietario at Estelar Santamar Hotel & Convention Center
Responded 01 Aug 2023
Dear Mr Coder We are truly sorry for the awkward situations he went through during his recent stay at our hotel. Nothing justifies what happened and that is why we want to present our most sincere excuses. Without pretending to argue what happened, we hope you accept our apologies. Believe us that your comments will not go unnoticed and that the processes have been monitored and corrective actions taken by the Areas involved whenever our quality processes require us to do so in order not to recur in situations of this type. Thank you again for your understanding and we trust that you will give us the opportunity to offer you our best attention and the quality of service that you deserve on your next visit to the city of Santa Marta. Best regard, Francisco Jose Coronado General manager Estelar Santamar Hotel & Convention Center
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Carolina C wrote a review May 2023
3.0 of 5 bubbles
The convention center hosted COTELCO Tourism. It was very well organized. Great participation. The hotel needs updated on the rooms and facilities. The complementary buffet breakfast is nice and delicious. The reception desk staff could be more outgoing and friendlier. I am glad that I had arranged the transfers with @tagangaventura.travel + 57 301 4054945 because when I called the hotel in advance They told me they did not have the service.
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Date of stay: May 2023
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled solo
Room Tip: Contact @tagangaventura.travel for tours transfers tickets. Leticia is very outgoing, friendly...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hoteles ESTELAR, Propietario at Estelar Santamar Hotel & Convention Center
Responded 30 May 2023
Dear Mrs. Carolina; First of all, thank you for the time you dedicated to letting us know and qualifying the degree of satisfaction you had in our facilities through this channel. We would like to continue serving you with the warm, efficient service that has characterized us and to be better every day. I thank you in advance, we are waiting for you in this your home. Receive a cordial greeting, Cordially, Francisco Jose Coronado General manager Estelar Santamar Hotel & Convention Center
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Adriana C wrote a review Sept 2023
Bogota, Colombia
5.0 of 5 bubbles
I love this hotel.. their people, food, view, rooms!!! I will always come back!!!!
It is close to the beach, menu has many offers. It always very tidy and not that far from the airport.

Enjoy the sunrise in the beach and the breeze in the afternoons in their amazing spots in front of the beach!!!!!!!
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Date of stay: August 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hoteles ESTELAR, Propietario at Estelar Santamar Hotel & Convention Center
Responded 04 Sept 2023
Dear Mrs. Adriana Thank you for taking the time to write your evaluation and let us know that you are a satisfied guest since our hotel offers you comfort, security, excellent cuisine and especially the attention you deserve from the moment you arrive in our city. We look forward to your return so that you can continue enjoying our different spaces and services. Best regard, Francisco Jose Coronado General manager Estelar Santamar Hotel & Convention Center
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JW wrote a review Jul 2022
5.0 of 5 bubbles
Great hotel, great beach, great staff, and great pools! Food was delicious and plentiful. The area is safe and secure. Highly recomend.

Excelente hotel, excelente playa, excelente personal y excelentes piscinas! La comida era deliciosa y abundante. El área es segura y protegida. Recomiendo encarecidamente.
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Date of stay: May 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Stay at one of the bungalows around the main pool. Awesome!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Estelar Santamar, Otro at Estelar Santamar Hotel & Convention Center
Responded 15 Jul 2022
Dear Mr. Guest, We are glad to see that our guests feel so good with us that they recommend us, it is very satisfying and the best award that can be received. At ESTELAR Santamar we look forward to seeing you back to continue serving you with the warm and efficient service that has characterized us, being better every day. Cordially, Francisco José Coronado General Manager Estelar Santamar Hotel & Convention Center
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Delia F wrote a review Sept 2023
5.0 of 5 bubbles
The food was amazing and the service even better! Mr. Wilson and all the staff at Origen was great. Thank you so much for all your help! We really appreciate it.

The jaiba and the ceviche de pescado was also really good. My new favorite was the sunset!
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hoteles ESTELAR, Propietario at Estelar Santamar Hotel & Convention Center
Responded 26 Sept 2023
Dear Mrs. Delia Thank you for taking the time to write your review and letting us know that you are a satisfied guest since our hotel offers you the comfort, security, excellent gastronomy and especially the attention you deserve from the moment you arrive in our city. We hope for your soon return so that you can continue enjoying our different spaces and services. Best regard, Francisco José Coronado General manager Estelar Santamar Hotel & Convention Center
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Saliceto asked a question May 2023
Montevideo, Uruguay844 contributions274 helpful votes
Buenos días. ¿Tiene servicio de playa con tumbonas y sombrillas?
vegastraveler asked a question Jan 2021
Henderson, Nevada102 contributions31 helpful votes
What beach is this property on?
Answer from Hotel Estelar S
Santa Marta, Colombia1 contribution
Yoli, en nuestro hotel SANMTAMAR puedes encontrar una gran variedad de precios y saber por ejemplo un desayuno un continental cuesta $15.000,oo pesos colombianos , si prefiere desayuno buffet tiene un precio $30.000,oo pesos colombianos. que esta compuesto el desayuno se ofrecen 4 variedades de jugo (naranja y papaya, el tercero es saludable y el cuarto que varía a diario); 4 frutas (piña y papaya, la tercera es de mano y la cuarta que varia a diario); tres tipos de cereales donde uno es hojuelas de maíz, el otro rota a diario y es azucarado y el tercero es integral. De dulces hay 4, uno de fruta que rota a diario, miel de maple, banano en crema de leche y fresas en almíbar. La estación láctea tiene leche deslactosada, un kumis natural, un yogurt que rota a diario de sabor, un yogurt light, un cereal de la casa y para tener disponible en Cocina: leche entera, descremada o de soya. La estación de quesos tiene cuatro tipos de quesos (sabana, campesino, holandés y mozarela). La estación de carnes frías tiene 3 tipos de jamón y una variedad de carnes ahumadas que rota a diario. En la estación de productos calientes, se tienen huevos con un manejo para baja ocupación hasta un 30% de ocupación, 3 variedades de huevos una al gusto, huevos revueltos solos y revueltos con un ingrediente que rota a diario. Para Alta ocupación, 4 variedades: una de huevos revueltos solos, revueltos con un ingrediente que rota a diario, omelette con un ingrediente que rota a diario y tibios de 8 minutos. También se maneja caldo que rota su preparación a diario, calentao o arroz típico que rota a diario, hospitalidad 100% colombiana, arepa que debe rotar a diario su preparación, dos opciones de hospitalidad 100% colombiana (fritos, patacones, cayeye, empanadas, carimañolas). Lo anterior con salsas (guacamole, hogao, salsa coctel, sour cream, suero costeño. En la estación de panes, hay 7 variedades de panes. Otros: wafles, tostadora con 4 rebanadas, queso crema, mantequilla y mermelada en sachet y arequipe. En la estación de bebidas calientes: leche deslactosada, té, café, aromática según receta estándar, chocolate. ALMUERZO o CENA BUFET $41.000 pesos colombianos Se ofrece, una sopa y una crema que rotan a diario, una de ellas debe ser hospitalidad 100% colombiana; 16 variedades de ensaladas, 1 opción de pastas con 2 salsas; en la línea caliente debe haber una variedad de hospitalidad 100% colombiana ,3 acompañamientos calientes; 4 proteínas; 2 variedades de jugos; 5 variedades de postres donde uno es dietético y otro es hospitalidad 100% colombiana y una estación de panes. También está la carta de opciones ligeras, la carta infantil y la carta de Mar de Leva, ésta con desayunos, entradas frías, calientes, fuertes, pastas, arroces, comidas rápidas y postres. Muchas opciones de comidas rápidas por ejemplo hamburguesa $21.000,oo pesos colombianos Otras opciones a ofrecer: pizzas, parrilladas en el ambiente Playa Parrilla para altas ocupaciones. Tenemos una Carta ligera cuyos precios promedian en $18.000 pesos colombianos . De otro lado la distancia entre el hotel y el centro histórico de la ciudad es de 8 kilómetros mas o menos 15 minutos en vehículo, en el hotel tenemos una estación de servicio de taxis. Cordialmente Francisco
Carolina C wrote a tip May 2023
5 contributions37 helpful votes
3.0 of 5 bubbles
"Contact @tagangaventura.travel for tours transfers tickets. Leticia is very outgoing, friendly and has great experience. +573014054945"
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Scott L wrote a tip May 2023
1 contribution2 helpful votes
5.0 of 5 bubbles
"Please provide filtered water in a pitcher for the rooms."
Read full review
Sandra D wrote a tip Jan 2023
1 contribution1 helpful vote
5.0 of 5 bubbles
"Book in advance, ask the posibility for late check out"
Read full review
JW wrote a tip Jul 2022
2 contributions
5.0 of 5 bubbles
"Stay at one of the bungalows around the main pool. Awesome!"
Read full review
Jet38189573057 wrote a tip Jun 2019
Bogota, Colombia1 contribution
2.0 of 5 bubbles
"Book at a newer hotel! This one is outdated and overpriced. "
Read full review
Not the right property for you?
There are more places to choose from in the Santa Marta area.
PRICE RANGE
R 1,588 - R 2,166 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
estelar santamar hotel santa marta, estelar santamar hotel and convention center, santamar hotel, estelar santamar santa marta
LOCATION
ColombiaMagdalena DepartmentSanta Marta MunicipalitySanta Marta
NUMBER OF ROOMS
128
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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ESTELAR SANTAMAR HOTEL & CONVENTION CENTER - Now R 1 872 (Was R̶ ̶2̶ ̶4̶7̶1̶) - UPDATED 2023 Reviews & Price Comparison (Santa Marta, Colombia) - Tripadvisor

Frequently Asked Questions about Estelar Santamar Hotel & Convention Center
Which popular attractions are close to Estelar Santamar Hotel & Convention Center?
Nearby attractions include Casa de Buceo (4.0 km), Catedral de Santa Marta (2.8 km), and Playa Blanca (5.8 km).
What are some of the property amenities at Estelar Santamar Hotel & Convention Center?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Estelar Santamar Hotel & Convention Center?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Estelar Santamar Hotel & Convention Center?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Estelar Santamar Hotel & Convention Center?
Yes, free parking is available to guests.
What are some restaurants close to Estelar Santamar Hotel & Convention Center?
Conveniently located restaurants include Restaurante Karey, Pizza & Pasta, and Pame Na Fame.
Are there opportunities to exercise at Estelar Santamar Hotel & Convention Center?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Estelar Santamar Hotel & Convention Center?
Yes, dry cleaning and laundry service are offered to guests.
Does Estelar Santamar Hotel & Convention Center offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Estelar Santamar Hotel & Convention Center?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Estelar Santamar Hotel & Convention Center?
Many travellers enjoy visiting Alcaldia de Santa Marta (3.4 km).
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