KH Hotel Boutique

KH Hotel Boutique

Calle 17 # 1B-76 Rodadero Sur, Santa Marta, Santa Marta Municipality 470004 Colombia
Traveller (21)
HABITACION SUPERIOR
Room & Suite (11)
KH GOURMET
Dining (7)

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About

4.0
#59 of 99 hotels in Santa Marta
5.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Service
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
City View
Luxury
Languages Spoken
English, Spanish
Property amenities
Street parking
Free High Speed Internet (WiFi)
Sauna
Adult pool
Free breakfast
Beach
Spa
Adults only
Indoor pool
Heated pool
Bar / lounge
Restaurant
Complimentary welcome drink
Facial treatments
Foot massage
Full body massage
Massage
Massage chair
24-hour security
Non-smoking hotel
24-hour check-in
24-hour front desk
Room features
Air conditioning
Desk
Private balcony
Room service
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bidet
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Minibar
Flatscreen TV
Whirlpool bathtub
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites

Location

Calle 17 # 1B-76 Rodadero Sur, Santa Marta, Santa Marta Municipality 470004 Colombia
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 74 out of 100
74
Simon Bolivar Airport
E Cortissoz Airport
68.9 km
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16Reviews0Q+A0Room tips
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Detailed Reviews
michelleeve13 wrote a review Mar 2023
Sydney, Australia
3.0 of 5 bubbles
This hotel really was a mixed bag. The staff were amazing and friendly and they are the reason it got three stars. The hotel is clean but there are many faults. Firstly we did not have hot water until the last day. The shower gave us electric shocks and one night the electricity went off, including the Aircon. From time to time the telly wouldn’t work. Not really huge amount, but considering the price we felt it was expensive. The dinners were nice but once again it was overpriced.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FrenchTraveller001 wrote a review Mar 2022
Paris, France
+1
1.0 of 5 bubbles
Outrageously overpriced 3-star property, which sells itself as a luxury boutique hotel.
The supposedly posh decoration is of very bad taste and looks cheap.
The receptionist and owner are extremely unpleasant and not flexible whatsoever.
The location is below average, not overlooking the sea and with a ridiculously small pool.
The finishings are inacceptable.
There is no hot water in the bedrooms (only a malfunctioning "Colombian shower").
The so-called balcony is a placeholder for the external unit of the air conditioner. It is small and filthy.
Breakfast is minimal.
There isn't even a rooftop terrace.
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Date of stay: March 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KH Hotel Boutique, Director General at KH Hotel Boutique
Responded 29 Mar 2022
Estimado Sr.Francois, gracias por tomarse el tiempo de compartir sus comentarios con nosotros. Vemos que cumplió su amenaza de darnos una mala calificación por no acceder a exigencias. El día de su llegada lo atendió nuestro recepcionista y usted hablo con la gerencia sobre sus exigencias las cuales no podían ser cumplidas ya que su reserva estaba muy clara solicitada para dos personas por habitacion no una triple y otra doble. Para lo cual se ofreció la solución de tomar otra habitacion y usted se negó. Ante todo para nosotros es inaceptable los malos tratos y ofensas a nuestro personal, cuando nos caracterizamos por brindarles un excelente servicio a nuestros huéspedes. En ninguna información ofrecemos vista al mar ya que no la tenemos, usted no realizo el uso de piscina en ningún momento ya que estuvo la mayoría de su estadía por fuera, nuestro desayuno cuenta con 4 pasos los cuales el cliente pide a la carta los cuales usted no tomo ya que salió del hotel. Lamentamos que no pudiera apreciar cada detalle que se encuentra en nuetsro hotel lo cual un influencer como nos dijo ser debería poder apreciar. Cordial saludo, KH Hotel Boutique
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Storyteller226148 wrote a review Feb 2023
Porto, Portugal
1.0 of 5 bubbles
Tourist trap.
They advertise as being a luxury hotel and the photos look really nice.
When I got there I quickly realise something was odd. The photos are clearly taken in the best angle possible and some Photoshop is used indeed.
The reception, elevator, rooms everything had a very strange look, clearly not more than a 2 star hotel. Our room had NO WINDOW and it was extremely hot. We didn't stayed there and immediately left the room as it was a clear SCAM from what was sold in Booking. Unfortunately the management didn't provide any option for some kind of refund. Which is expected when your business relies on tourist trap and not in a quality service.
We ended up booking in another hotel (with windows), sea view just in front on the beach in Santa Marta center. Guess what, for exactly the same price!
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
702Sue wrote a review Nov 2022
Leeds, United Kingdom
2.0 of 5 bubbles
The staff are the best part about this hotel. They were friendly and as helpful as they could be but the facilities are massively disappointing. I’d never go back.

We were moved when nothing in the first room worked. So they did try their best but must have to do this all the time. No hot water for the shower which didn’t seem to surprise anybody, no live tv, the safe needed the override key as the lock wouldn’t work. even the phone in the room was dead!

The second room was better but the drains were partly blocked so the bathroom floods when showering. The floors aren’t level so water just sits there until the cleaners come to mop it up. The hairdryer fused. I got a small shock when turning on the shower so there was an issue with the electrics in there too.
Neither room had any views because in both the windows were screwed shut and the glass 100% covered with an opaque film and then a black out blind, and then a tv- clearly more important to deter petty crime from outside than to give a pleasant (and light) guest experience. It felt like a dungeon.

The bathroom walls are clear glass- looks great at first but there’s very little privacy so you need to know each other well!!

The fittings are random. Some beautiful pieces means it can be called a boutique hotel and the pool is lovely as a place to sit and relax although to small to swim.

The food in the restaurant was delicious - we ate in our first night but for Colombia its overpriced. Bottles of wine double what we’d pay in the Uk- hello?

The breakfast had limited options and ridiculously slow service for only a handful of guests. Although the food when it came was fresh and hot.

The area was scruffy and as a tourist we had to get taxis to Santa Marta to see anything worthwhile. There’s nothing within walking distance to see or do without feeling uneasy. Even the beach is grubby and I wouldn’t swim there, It’s a bad location.

I left feeling massively disappointed with this hotel and it tainted the whole visit to the Santa Marta region. Credit to the staff, lovely people but with a difficult job to do defending all these issues. I bet they don’t see many repeat bookings…
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KH Hotel Boutique, Director General at KH Hotel Boutique
Responded 19 Jan 2023
Lamentamos mucho este comentario, y nos gustaría aclarar esta situación la cual esta muy alejada de la realidad. En todas las habitaciones contamos con agua caliente, no entendemos como dice que el tv no sirve si toma una foto a la pantalla del tv y esta pasando un programa de cable, donde pueden disfrutar de variedad de canales al igual que una guía de los mismos en la habitacion para escoger que les gustaría ver. Contamos con un teléfono fijo inalámbrico para comunicarse con recepción. De igual forma les proporcionamos una linea de celular con whatsapp donde los atendemos las 24 horas. La habitacion que usted escogió es una habitacion interna sin balcón en caso de querer una con esas características lo idea debió ser escoger una de esas las cuales son las mas amplias del hotel. No entendemos como si se comparte una habitacion matrimonial con alguien se solicite una privacidad adicional. Nuestra piscina es para relajación y climatizada nunca la ofrecemos como una piscina para nadar y al aire libre. Nuestros valores son directamente proporcionales a la calidad que utilizamos al igual que nuestro servicio lamentamos que 10 euros por plato sea algo costoso para usted al igual que 40 euros por una botella de vino gran reserva lo cual nos parece un poco discriminatorio ya que nuestra calidad no tiene nada que envidiar a restaurantes en otro pais. Nuestro servicio de desayuno es a la carta y gourmet por lo cual no ofrecemos comida rápida ni manejamos comida recalentada en un buffet para brindar la mejor experiencia en alimentos a la mesa. En cuento al area donde nos encontramos no sabemos a que se refiere estamos ubicados en un estrato 7 del rodadero donde solo existen edificios y calles pavimentadas. Solo existen unas obras en las calles bastante alejadas a 6 cuadras de nosotros lo cual es normal ya que se estan cambiando algunas tuberías. Pensamos que si quería estar alojado en la zona histórica de santa marta debió alojarse en esa área no el rodadero. Nosotros como destino contamos con muchas cualidades extraordinarias que pasan desde las mejores playas de Colombia, y el mejor parque natural. Agradecemos a los clientes que saben apreciar las maravillas de nuestra ciudad. Cordial saludo, KH Hotel Boutique
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andresva600 wrote a review Nov 2022
1.0 of 5 bubbles
Worst experience ever !

Charged 1.100.000
Only returned 854k

🚿 no water 💧pressure 💨
No hot water
When asked for refund only got 80% back
Wow
Just upsetting
Worst hotel in Santa Marta
Don’t ever stay here
Ever !
It’s terrible
Not recommended !!!
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KH Hotel Boutique, Director General at KH Hotel Boutique
Responded 19 Jan 2023
Lamentamos mucho recibir huéspedes tan desagradables como usted donde se dedica a destruir establecimientos que trabajan cada día para brindar el mejor servicio. Es imposible que en todos los hoteles que paso por la ciudad en todos deje una linea de quejas y malos tratos con el personal. El cobro de la penalidad se realizo ya que usted se alojo utilizo las instalaciones y la dejo en un mal estado donde se debió hacer una ozonización de la habitacion por el olor a humo. Nuestro servicio en agua caliente y presión de agua esta en perfecto estado. En KH nuestro compromiso siempre será el bienestar de todos nuestros huéspedes, pero no toleramos los malos comportamientos que afecten otros huéspedes y sobre todo a nuestro personal. Cordial saludo, KH Hotel Boutique
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PRICE RANGE
R 1,351 - R 1,698 (Based on Average Rates for a Standard Room)
LOCATION
ColombiaMagdalena DepartmentSanta Marta MunicipalitySanta Marta
NUMBER OF ROOMS
14
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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KH HOTEL BOUTIQUE - Reviews & Price Comparison (Santa Marta, Colombia)

Frequently Asked Questions about KH Hotel Boutique
Which popular attractions are close to KH Hotel Boutique?
Nearby attractions include Catedral de Santa Marta (0.5 km), Alcaldia de Santa Marta (0.2 km), and Blue Bar Restaurante (0.2 km).
What are some of the property amenities at KH Hotel Boutique?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at KH Hotel Boutique?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at KH Hotel Boutique?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at KH Hotel Boutique?
Yes, street parking is available to guests.
What are some restaurants close to KH Hotel Boutique?
Conveniently located restaurants include Pizza & Pasta, Nunzio's Pizza & Pasta, and Helados Exóticos.
Are there opportunities to exercise at KH Hotel Boutique?
Yes, guests have access to an indoor pool and a sauna during their stay.
Which languages are spoken by the staff at KH Hotel Boutique?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to KH Hotel Boutique?
Many travellers enjoy visiting Paseo El Camellón (5.2 km), Centro Historico de Santa Marta (5.6 km), and Alcaldia de Santa Marta (0.2 km).
Does KH Hotel Boutique have any great views?
Yes, guests often enjoy the city view available here.
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