AC Hotel Santa Marta

AC Hotel Santa Marta

Traveller (142)
Room & Suite (43)
Dining (15)

View prices for your travel dates

Contact accommodation for availability.
There are similar hotels available.
View all
Did you already book this hotel?

About

4.0
#23 of 99 hotels in Santa Marta
4.8 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.6 of 5 bubbles
Value
Suggest edits to improve what we show.Improve this listing
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
City View
Ocean View
Languages Spoken
English, Spanish, Dutch
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Boating
Diving
Kids stay free
Paid public parking nearby
Parking
Public wifi
Pool / beach towels
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Snorkelling
Water sport equipment rentals
Canoeing offsite
Children Activities (Kid / Family Friendly)
Kids pool
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Couples massage
Facial treatments
Full body massage
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Outdoor furniture
Sun deck
Sun terrace
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Private balcony
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Room types
Mountain view
Ocean view
City view
Non-smoking rooms
Family rooms
Hotel links
Special Offer:Earn points toward free nights.

Location

Calle 23 1C- 37, Santa Marta, Santa Marta Municipality 470004 Colombia
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Simon Bolivar Airport
13.2 km
See all flights
E Cortissoz Airport
72.5 km
See all flights
147Reviews2Q+A10Room tips
Traveller rating
  • 91
  • 24
  • 17
  • 6
  • 9
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
okim wrote a review Nov 2021
Belfast, United Kingdom
3.0 of 5 bubbles
Pros:
1) beautiful views from balcony on 11th floor.
2) good rain shower
3) complimentary early check in / out
4) A/C good
5) good WiFi

Cons:
1) Old towels. Some grey and raggedy.
2) we aren't fussy to get room cleaned every single day. So the third day we had cleaning as the cleaners and reception rang us and knocked door to see if we wanted cleaning for the previous day's, even though 'do not disturb' sign was on door.

We came back and beds were made. But it was plain to see sheets were not changed, floor was not brushed or mopped, and there wasnt the adequate amount of towels left. (We only received one bath towel and one bath mat).

We had a lunch reservation and missed it as the other new towels took over an hour to arrive, even after ringing reception twice.

We now understand why other reviews state there is a problem with the towel situation.

In my experience as a small hotel owner, when the rooms get cleaned, at the same time new fresh towels are left.
Why is this a difficult concept of the AC Marriott?
If there isn't enough towels to go round. Then maybe buy more? You surely need fresh ones as they are quite old. This is a basic acquirement.

3) we had old office type chairs on our balcony. When checking out the other balconies, there was some with a nice table and chairs, some with none and some awful. Luck of the draw!

In some areas of the rooms, it seems they have run out of money? Nothing matches.
Also found it strange that not one picture on the wall. Very bland. However the biggest concern is the towel situation and the cleanliness of reused quilts after each guests. I will explain this on con number 4.

4) the bedding is white. Well done! However, the 'thick' quilt are not covered or sealed by buttons. Even though there is a sheet underneath and top, it is very off putting for obvious hygiene reasons, as we stated above ours was never changed. We know this because on arrival and inspection on our first day there was quite a large stain on one. This remained.
Read more
Date of stay: November 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
keithhepburn wrote a review May 2022
London, United Kingdom
+1
4.0 of 5 bubbles
AC Marriott is a 3* Hotel with some good and bad parts.

Let's start with reception.

The reception staff and check in/out is first class. There is always a Taxi waiting and the reception will solve most problems if asked. The reception area is clean and tidy.

Rooms.

Whilst the room had everything we needed I felt it was not as clean as I would have liked. Even on the first day it felt like the floor had not been cleaned properly and this trend continued throughout the stay. You could feel the dust and dirt under your feet all the time.

The coffee machine was - well not worth the hassle. Would have like drinking water in the room even if it meant paying for it.

AC worked. There is a small fridge. Safe. Iron and ironing board. Power supply and the beds were comfortable.

Breakfast was basic. It did what you wanted to start the day not much else. A mixture of cold and hot food.

We dined in once. This was where I felt the service needed to be much better.

Whilst the food in the restaurant was well prepared actually getting it to the table took much longer than it should to make a sandwich. On most occasions there were very few people dining. The tables could be cleared much quicker.

Once we waited for our food and we could hear the kitchen ringing for staff but they were just chatting among themselves. So frustrating when they were not that busy.

The swimming pool was being repaired the day after we arrived. Disappointing if it was something we really wanted.

ACM is a good location. It's generally very good and does enough but with a better service in the restaurant. Cleaner rooms and a little more attention to detail this would be a very good 3* hotel.
Read more
Date of stay: April 2022Trip type: Travelled with family
Room Tip: Don't expect the beaches to be nice. Be prepared to travel to other area. Playa Blanca.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bonojmr wrote a review Feb 2021
Paris, France
5.0 of 5 bubbles
We stay with my parents last weekend and the experience was amazing. Staff was great helping us with all our needs and the food was delicious. The location also is fantastic, and you need only a few minutes to walk into the city center and all the great night life and famous restaurants of the city. Will certainly come back!!!!
Read more
Date of stay: February 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AC Santa Marta, Guest Services / Front Office at AC Hotel Santa Marta
Responded 11 Mar 2021
Dear Bonojmr, Thank you very much for taking a moment to share your feedback with us regarding your recent stay at the AC Hotel Santa Marta. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – you! I am glad you have enjoyed your stay. We hope you choose to create more memories here whenever your travels bring you back to Santa Marta. We'll be waiting for you! Sincerely, Valentina Márquez
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LiLi wrote a review Dec 2021
Bogota, Colombia
+1
3.0 of 5 bubbles
This place looks fantastic at quick glance but everything is a bit off. Curtain doesnt cover the whole window. Faucet wets the whole counter. Shower leaks. Water isnt potable. The pool is lined with vinyl. Coffee maker & ice bucket missing. Restaurant charged me to bring one up to my room. They called my room several times by mistake early morning waking me up.
And service at the bar can take up to an hour to get drinks during a busy weekend. Only 1 bartender for restaurant, pool & room service. The restaurant kept replacing food items on the plate instead of saying they were out. And events like Sunday brunch was canceled without notice or not updated on menu. The restaurant staff is subpar, not even the manager knew how to open a wine bottle. I was served old wine and flat bubbly on multiple occasions.
The coffee shop in the lobby was closed or had noone working which was a bummer.

Positive: the beds were heavenly. Amazing views. The front desk are nice and did their job well. A lot of checkins/checkouts were expedited quickly. Also security door guy is very helpful & friendly.
Read more
Date of stay: September 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
elsa wrote a review Feb 2020
Lisbon, Portugal
3.0 of 5 bubbles
We spent the night before our trip to the lost city in this hotel.
The lobby and rooms look nice at the first glance. However, the windows in the rooms did not close properly and there is a lot of wind in Santa Marta which made it super noisy throughout the whole night. The furniture as well as the swimming pool are a bit worn off, too. Breakfast costs 16$ in addition. All in all, it was alright but looking at the price we would have expected more.
Read more
Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ACSantaMarta, Front Office Manager at AC Hotel Santa Marta
Responded 27 Feb 2020
Dear 513elsap, Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience.s Whenever your travels bring you back to Santa Marta, I hope you will consider the AC Hotel Santa Marta so that we can deliver on the guest experience you deserve. Sincerely, AC Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carlotta B wrote a review Feb 2021
5.0 of 5 bubbles
weekend family trip. the hotel is very well located, 5 minutes away from the city center and 2minutes walk from the beach. The pool is quite nice, even though the water is quite cold in the morning, The staff is well prepared, the food is amazing. I recommend the salmon, and the cesar salad. the gym is nicely equipped.
Read more
Date of stay: February 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Room Tip: ask for a terrace room, on a top floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AC Santa Marta, Guest Services / Front Office at AC Hotel Santa Marta
Responded 11 Mar 2021
Dear 563carlottab, Thank you very much for taking a moment to share your feedback with us regarding your recent stay at the AC Hotel Santa Marta. It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – you! I am glad you have enjoyed your stay. We hope you choose to create more memories here whenever your travels bring you back to Santa Marta. We'll be waiting for you! Sincerely, Valentina Márquez
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
neurosc4 wrote a review Mar 2023
New York City, New York
+1
4.0 of 5 bubbles
It’s located in a prime location downtown. It’s close to everything around the area and within walking distance of many of the city attractions. Their breakfast buffet and restaurant offer a huge variety of options. Staff members are nice and attentive. There are a few things I would like them to take into consideration: Doors in their toilet and shower area don’t close so it gets really messy when showering. There’s a lot of water pressure on the sink which is in the middle of the room and every time you open the faucet, it causes a mess no matter how careful you were to open it. Their restrooms on the 4th floor (pool + restaurant area) are nice and well decorated but 0 functional. Doors won’t open all the way because they will hit the toilet itself. So for you to come inside and try to lock them, you gotta climb on top of the toilet and maneuver. Lights automatically turns off after one minute or so, if you’re trying to do your business, you need to make some noise so that they can turn back on.
Read more
Date of stay: March 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ira S wrote a review Oct 2021
Tucson, Arizona
4.0 of 5 bubbles
Stayed here for four nights. Check-in was fast with the friendly front desk staff. The room was spacious with what you would expect, a coffee maker, safe, refrigerator. The balcony was spacious with two chairs and a table offering nice views and a wonderful place to enjoy coffee in the morning or a drink at night. The bed was comfortable, the AC and wifi worked flawlessly.
We did have a problem with our room. The hotel was quick to assess the problem, and offered us another room with no charge for one night. Great customer service.
The breakfast buffet was what you would expect. Nothing outstanding but a good start to the day.
The location is excellent with a Carulla Supermarket just a few minutes walk away along with restaurants.
For me the test of a hotel is "Would I stay there again? For the AC Hotel, the answer is definitely "Yes."
Read more
Date of stay: October 2021
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
luistruillo wrote a review Feb 2022
Bogota, Colombia
2.0 of 5 bubbles
the only good thing is the warmth and service of the people in the restaurant.

1. hallway carpet never vacuumed and very dirty
2. checkout process terrible more tan 45 minutes.
3. one day they didn't do housekipping
4. a salmon dinner arrived raw
5. bonvoy program is not recognized in this hotel
Read more
Date of stay: February 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AC Santa Marta, Guest Services / Front Office at AC Hotel Santa Marta
Responded 28 Feb 2022
Dear luistruillo, We deeply appreciate having shared your experience and opportunities for improvement with us regarding your recent stay. Providing the highest level of service is our priority and we regret receiving these kind of comments. Rest assured that we will take all the necessary measures to prevent these situations from happening again, I will personally follow up the the Rooms manager and chef, especially because our greatest interest is that you enjoy the services of our hotel and that we can count on your visit to our property. I thank you in advance for your understanding and we hope to see you again in the future in order to be able to restore your confidence in the hotel. If you decide to give us another chance, please reach out directly to lodgingac@oxohotel.com for special attention to your reservation. Warm Regards, Lisette Sprangers General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Glen S wrote a review Sept 2022
Hailey, Idaho
+1
5.0 of 5 bubbles
Fabulous 2 br apt on top floor.
Clean, modern, great views. Great AC.

Minimal toiletries & friendly front desk.
Only 1 coffee portion - no creamer or sweeteners.

Pool on the 4th floor was lovely but surrounding areas were poorly maintained - chairs and seating - not very nice.
Read more
Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Bring your own coffee & TP.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bibiana LT asked a question Oct 2021
Bogota, Colombia29 contributions10 helpful votes
Aceptan mascotas?
Kukulcandve wrote a tip Mar 2024
Danville, Kentucky98 contributions52 helpful votes
4.0 of 5 bubbles
"Check out nearby restaurants."
Read full review
Glen S wrote a tip Sept 2022
Hailey, Idaho15 contributions
5.0 of 5 bubbles
"Bring your own coffee & TP."
Read full review
keithhepburn wrote a tip May 2022
London, United Kingdom173 contributions91 helpful votes
4.0 of 5 bubbles
"Don't expect the beaches to be nice. Be prepared to travel to other area. Playa Blanca. "
Read full review
Pat P wrote a tip Feb 2022
13 contributions2 helpful votes
1.0 of 5 bubbles
"Just do not stay here at all. Take your money to the Hilton on the next block"
Read full review
GlobeTrodden wrote a tip Oct 2021
Boston, Massachusetts26 contributions20 helpful votes
3.0 of 5 bubbles
"You have a choice of mountain view or ocean/marina view."
Read full review
Not the right property for you?
There are more places to choose from in the Santa Marta area.
PRICE RANGE
R 1,408 - R 2,166 (Based on Average Rates for a Standard Room)
LOCATION
ColombiaMagdalena DepartmentSanta Marta MunicipalitySanta Marta
NUMBER OF ROOMS
112
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

AC HOTEL SANTA MARTA - Now R 1 522 (Was R̶ ̶2̶ ̶2̶9̶2̶) - UPDATED 2024 Reviews & Price Comparison (Colombia) - Tripadvisor

Frequently Asked Questions about AC Hotel Santa Marta
Which popular attractions are close to AC Hotel Santa Marta?
Nearby attractions include El Mono Rojo (0.4 km), Parque de Los Novios (0.3 km), and AURELIA PUB°HOSTING (0.4 km).
What are some of the property amenities at AC Hotel Santa Marta?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at AC Hotel Santa Marta?
Top room amenities include air conditioning, blackout curtains, and a desk.
What food & drink options are available at AC Hotel Santa Marta?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at AC Hotel Santa Marta?
Yes, free parking and paid public parking nearby are available to guests.
What are some restaurants close to AC Hotel Santa Marta?
Conveniently located restaurants include Marrakech Restaurante, Porthos Steakhouse & Pub Santa Marta, and Artesanal Restobar.
Are there opportunities to exercise at AC Hotel Santa Marta?
Yes, guests have access to a pool and a fitness centre during their stay.
Does AC Hotel Santa Marta have airport transportation?
Yes, AC Hotel Santa Marta offers airport transportation for guests. We recommend calling ahead to confirm details.
Does AC Hotel Santa Marta offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at AC Hotel Santa Marta?
The staff speaks multiple languages, including English, Spanish, and Dutch.
Are there any historical sites close to AC Hotel Santa Marta?
Many travellers enjoy visiting Paseo El Camellón (0.5 km), Centro Historico de Santa Marta (0.7 km), and Alcaldia de Santa Marta (4.8 km).
All Santa Marta HotelsSanta Marta Hotel DealsLast Minute Hotels in Santa MartaHotels near AC Hotel Santa Marta
Things to DoRestaurantsFlightsHoliday HomesTravel StoriesCruisesCar Hire