Hilton Garden Inn Santa Marta

Hilton Garden Inn Santa Marta

Carrera 1C No. 24-04 Calle 24 No. 1A-39, Santa Marta, Santa Marta Municipality 470004 Colombia
Traveller (203)
Guest room
Room & Suite (70)
Restaurant
Dining (21)
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About

4.5
#10 of 99 hotels in Santa Marta
4.6 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Near Santa Marta Bay, Hilton Garden Inn Santa Marta offers stylish guest rooms and thoughtful amenities in a location convenient to many of the area´s top attractions. Our hotel is two blocks away from the historic city center, with different cultural points of interest, and provides you with a view of the marina and the port. The city is the starting point to visit the Tayrona National Natural Park and Sierra Nevada National Natural Park. Rodadero Beach, easily reachable from our hotel, is one of the most popular destinations in the area, and is perfect for swimming, diving and snorkeling. Feel at home in our city or ocean view rooms and enjoy fantastic amenities, including complimentary WiFi, an HDTV, a mini-refrigerator and a coffee maker. Savor local specialties and international favorites in the relaxed Garden Grille & Bar or dine in the privacy of your guest room with evening Room Service.
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Property amenities
Car park
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
Harbour View
Great View
Languages Spoken
English, Spanish
Hotel links
Special Offer:OFERTA: DESAYUNO INCLUIDO | Breakfast Included Offer

Location

Carrera 1C No. 24-04 Calle 24 No. 1A-39, Santa Marta, Santa Marta Municipality 470004 Colombia
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 92 out of 100
92
Simon Bolivar Airport
13.1 km
See all flights
E Cortissoz Airport
72.4 km
See all flights
458Reviews13Q+A9Room tips
Traveller rating
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  • 99
  • 27
  • 17
  • 12
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Detailed Reviews
Laura A wrote a review Feb 2023
Cusco, Peru
Hotel's Favourite
5.0 of 5 bubbles
The Hotel is well-located, comfortable, and clean. I went with my mother (93 years old) and the staff was very attentive and kind. Please, ask for Maisther (o “la morenita del restaurante”). What a beautiful person. She did an incredible work, and made our trip enjoyable.
PD: The swimming pool can be improved. The water is too cold to use it.
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
robccs wrote a review Aug 2021
Arlington, Virginia
4.0 of 5 bubbles
Great hotel that serves a good buffet breakfast with pretty good variety. Rooms are nice but do not have a balcony. Staff is friendly and accommodating. They have a nice pool on top of the building that is rather small and most surprisingly is only open from 10 to 6, even though there is a pool bar that stays open much longer. On the weekend they are easier with the closing rules and tend to stretch the 6 a clock closure albeit the weekdays lifeguard adheres to the 6 o'clock closure relatively strictly. They have a small gym with one working treadmill but its tv screen did not seem to work. Also for some reason they do not have AC in that workout area on the top floor of the hotel, allowing you to enjoy the very warm Santa Marta weather or in other words sweat through it. Best thing about the hotel is that is within easy walking distance of a beach that is not that bad and plenty of restaurants that provide plenty of different food options. Finally they have a great modern grocery store right around the corner.
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Date of stay: August 2021
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Saldua, Guest Services / Front Office at Hilton Garden Inn Santa Marta
Responded 03 Sept 2021
Dear Mr. Rob, Your opinion is very important and valuable to us, since we rely on this to improve the quality of our services and meet your needs and expectations, so we thank you for sharing your comments with us in the satisfaction questionnaire, in order to know our strengths and weaknesses and provide you with the service that you as a Hilton customer expect. More than a hotel, we are a group of people dedicated to service, seeking every day to enhance our brand, implementing procedures and improvement tools, so we hope you will give us the opportunity very soon to welcome you back to your home in the city. from Santa Marta. Thank you very much for your kind attention, reiterating your complete orders, we say goodbye, Laura Saldua Front Desk Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
RomanNumeralThree wrote a review Aug 2021
Naples, Florida
5.0 of 5 bubbles
All things are relative and I have stayed at some places that were $750+ a night and awful and others that are less expensive but great. I was pleasantly surprised by the Hilton Garden Inn in Santa Marta. The building is beautiful, the decor modern, and it is located close to everything you would need to see or do in the old town. The staff is friendly. The breakfast was very good. This was probably the best price per the experience I have ever had. The rooms are nicely appointed and the cleaning staff seemed to be on top of everything. The only strange things would be that the pool had missing tile and when we arrived they offered "Welcome Beverages" and by beverages they don't mean a cocktail. It could be used for water or soda. A little strange for Diamond members.
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Date of stay: July 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Saldua, Guest Services / Front Office at Hilton Garden Inn Santa Marta
Responded 03 Sept 2021
Dear Mr Broker, Thank you for sharing the experience from your recent visit to Hilton Garden Inn Santa Marta. I just finished reviewing the results from your e-mail survey. Your feedback is incredibly valuable to us, as it best evaluates our product and service offerings. Ultimately, you serve as the best quality auditor and I appreciate you taking time to share these comments. We value you as our loyal guest and look forward to serving your lodging needs again in the near future. Sincerely, Laura Saldua Front Desk Chief
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Asim N wrote a review Dec 2022
Cupertino, United States
3.0 of 5 bubbles
Hotel pool is very small and rooms are average. But bathroom is not well built. Water splashes out in floor outside the shower and they also skimp on towels — 2-3 bath towels and just one hand towel for 4 guests. We had to ask for more towels but did the same thing when cleaning the room. And we hot tired of asking for towels each day. Very disappointing!! Room was overpriced and we did not feel we got enough value for our money’s worth.
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Review collected in partnership with Hilton Garden Inn
Date of stay: December 2022
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HGI Santa Marta, Guest Services / Front Office at Hilton Garden Inn Santa Marta
Responded 11 Jan 2023
Dear Mr. 66asimn We write these lines to thank you for your kindness in taking a few minutes of your time to rate your experience at our property and share your valuable comments; which allow us to know your opinion about our service and thus take steps towards continuous improvement and satisfaction of our customers. With special concern we have seen the rating you have given to our services, we really understand that your stay was not completely satisfactory and we deeply regret that your experience did not have a positive impact on your stay, for which we offer our sincere apologies. We will make the necessary revisions and corrections so that this type of situation does not occur, as this is not usual in our service, which has always been characterized by providing the best to those who choose us as their hotel. We say goodbye, but not before reminding you that Hilton is your home in Santa Marta and we will always be very pleased to welcome you to our property. If you have any questions, please do not hesitate to contact me. Jose Sanchez Front Office Chief SMRGI
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921adriank wrote a review Dec 2021
Seattle
3.0 of 5 bubbles
Pros: Good location close to the historical center and next to Carulla, friendly and helpful staff

Cons: pool is tiny and it is not heated. Breakfast is not good value for the price you pay. They put me first in a room with no WiFi signal. While they were trying to be helpful, it took about one hour or two of my time to be placed in a different room. The other room had some other issues: a lot of force was required to open and close the door.
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Date of stay: December 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HGI Santa Marta, Guest Services / Front Office at Hilton Garden Inn Santa Marta
Responded 20 Dec 2021
Thank you for sharing the experience from your recent visit to Hilton Garden Inn Santa Marta. I just finished reviewing the results from your e-mail survey. Your feedback is incredibly valuable to us, as it best evaluates our product and service offerings. Ultimately, you serve as the best quality auditor and I appreciate you taking time to share these comments. We value you as our loyal guest and look forward to serving your lodging needs again in the near future. Sincerely, María Yonoff Front Desk Chief
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
infinita29 wrote a review Oct 2023
Pasadena, California
1.0 of 5 bubbles
Do not come here despite the nice ambiance. You will be sad.

This is the single worst hotel I have ever been to. The cleanliness is trash, I was given two rooms in succession, each worse than the last. The biggest problem is I specifically went here to get a nice mattress and clean sheets and this massive operation failed in the one thing they are required to do well!!! I am at a complete loss as to how this hotel is ranked so well for Santa Marta.

This is literally our honeymoon and we have paid as low as $25/night for a private room in a little hostel and that was better than this $190/night place.

I am actually completely shocked at how crazy this is. Photos of the beds attached.

Front desk service 5/5. Refunded us immediately.

PS hostels with private rooms with boutique ambiance much better and far far cheaper, especially in person prices.
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Date of stay: October 2023
1.0 of 5 bubblesValue
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark S wrote a review Aug 2022
Dublin, Ireland
+1
5.0 of 5 bubbles
My wife and I and our 2 kids spent 5 nights in August here. What can I say. It was a wonderful experience. Rooms spotless, staff amazing and friendly and the hotel itself only a 10 min walk from the centre of santa Marta with access to loads of bars and restaurants.

5-10 min walk from the beach (depending on what beach you want to use). Excellent location to get taxis from to visit Taganga and Rodadero beaches. Unfortunately not enough time to get to Tayrona.

Nice pool on the top (17th floor) with sunbeds and (very important for me with Irish skin) comfortable seating in the shade with a bar/restaurant available.

Great choices for breakfast and all the staff we encountered could not do enough for you and were chatty and friendly.

This is my fifth time in Colombia (my wife is Colombian) but my first time in Santa Marta and it is now my favourite place in Colombia (with Medellin coming a close second)

Will defintely be back.
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Date of stay: August 2022
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cris wrote a review Feb 2020
Jensen Beach, Florida
4.0 of 5 bubbles
The place is amazing, clean and has incredible views. It has almost everything you need in the area. The breakfast buffet rocks and the staff is pretty great. Be sure to visit the top floor. The hotel also had additional safety measure with key cards and that made us feel better all around as well. Check in and check out was easy and the rooms were very clean.
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Date of stay: January 2020
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Get a top floor and enjoy the view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HGI2019, Front Office Manager at Hilton Garden Inn Santa Marta
Responded 11 Feb 2020
Dear Guest, Thank you for sharing the experience from your recent visit to Hilton Garden Inn Santa Marta. I just finished reviewing the results from your e-mail survey. Your feedback is incredibly valuable to us, as it best evaluates our product and service offerings. Ultimately, you serve as the best quality auditor and I appreciate you taking time to share these comments. We value you as our loyal guest and look forward to serving your lodging needs again in the near future. Sincerely, Laura Saldua Front Desk Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mwpritchard1321 wrote a review Sept 2022
Livermore, California
4.0 of 5 bubbles
We originally booked at a boutique, Jardin Duque, but when we arrived we found the AC was bad (in unbearable heat) and the room was substandard. So we abandoned that place and fled for the Hilton Garden Inn. It was exactly what we needed. Great AC, a clean room, nice pool (if a little too small), and a reliable restaurant. We learned our lesson—no more unknown boutiques. Go for the reliable, and HGI is just that.
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Review collected in partnership with Hilton Garden Inn
Date of stay: September 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JEFF wrote a review Jan 2022
Oakland, New Jersey
5.0 of 5 bubbles
Wish a free breakfast was offered based on the room cost. Most of the hotels I stay at in Colombia offer this perk. The hotel was nice but the area around the hotel was dirty and homeless people begging for money
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Review collected in partnership with Hilton Garden Inn
Date of stay: January 2022
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HGI Santa Marta, Guest Services / Front Office at Hilton Garden Inn Santa Marta
Responded 18 Jan 2022
Thank you for sharing the experience from your recent visit to Hilton Garden Inn Santa Marta. I just finished reviewing the results from your e-mail survey. Your feedback is incredibly valuable to us, as it best evaluates our product and service offerings. Ultimately, you serve as the best quality auditor and I appreciate you taking time to share these comments. We value you as our loyal guest and look forward to serving your lodging needs again in the near future. Sincerely, María Yonoff Front Desk Chief
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from Alessandra R
Bogota, Colombia212 contributions17 helpful votes
Tripadvisor does not let me add the link to thw google drive file where you can see the menu, neither the snapshot of it, but it’s available thru a QR code on the room and I’m sure the hotel will be able to provide if you ask them directly!
German B asked a question Sept 2022
Buenas tardes me aceptan mi mascota es mediana
Barranquilla, Colombia268 contributions88 helpful votes
El hotel no dispone de cocinas, parquederos en la parte exterior pero solo para unos cuantos carros, pero..... puedes llegar a las zonas de parqueo cercano y cuadras las tarifas, si quieres cocina, está el Hotel Boutique Cactus en el centro de Santa Marta, tendrías que llamar y preguntar para los cupos de 8 personas si hay disponibilidad, las cocinas son excelentes y estan muy localizados, a la vuelta está una zona de parqueo por horas que puedes cuadrar con el encargado.
Passenger05103672427 asked a question Feb 2021
Hola. Está cerca a la playa?
Bogota, Colombia1 contribution
Hola, si a 3 cuadras esta la playa del centro en el malecon
patrickkZ2315MB wrote a tip Apr 2024
Philadelphia, Pennsylvania28 contributions34 helpful votes
5.0 of 5 bubbles
"There’s a supermarket across the street, that is useful if you plan on heading out to hike."
Read full review
Oscar R wrote a tip Jan 2023
Bogota, Colombia1 contribution
2.0 of 5 bubbles
"Nice place, near downtown area and marina, great If your are diving or doing water activities. Tip - eat elsewhere."
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Two-wrist in a Town wrote a tip Jun 2022
New Delhi, India59 contributions28 helpful votes
4.0 of 5 bubbles
"Get a sea view room."
Read full review
mikeswe wrote a tip Mar 2022
Gothenburg, Sweden122 contributions85 helpful votes
1.0 of 5 bubbles
"Avoid room 706 as it definitely had no working A/C"
Read full review
jcb el innocente wrote a tip Aug 2020
4 contributions
5.0 of 5 bubbles
"be on time seems very popular so our view not at seaside"
Read full review
Not the right property for you?
There are more places to choose from in the Santa Marta area.
PRICE RANGE
R 1,227 - R 1,859 (Based on Average Rates for a Standard Room)
LOCATION
ColombiaMagdalena DepartmentSanta Marta MunicipalitySanta Marta
NUMBER OF ROOMS
132
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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HILTON GARDEN INN SANTA MARTA - Hotel Reviews & Price Comparison (Colombia)

Frequently Asked Questions about Hilton Garden Inn Santa Marta
Which popular attractions are close to Hilton Garden Inn Santa Marta?
Nearby attractions include Miko (0.3 km), Marina Santa Marta (0.2 km), and Centro Comercial Arrecife (0.5 km).
What are some of the property amenities at Hilton Garden Inn Santa Marta?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn Santa Marta?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Santa Marta?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Santa Marta?
Yes, a parking garage is available to guests.
What are some restaurants close to Hilton Garden Inn Santa Marta?
Conveniently located restaurants include Sie7e Mares Santa Marta, Guasimo Restaurante, and Donde Chucho Gourmet.
Are there opportunities to exercise at Hilton Garden Inn Santa Marta?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hilton Garden Inn Santa Marta?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Garden Inn Santa Marta?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Garden Inn Santa Marta offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Garden Inn Santa Marta?
The staff speaks multiple languages, including English and Spanish.
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