Best Western Plus Santa Marta Hotel

Best Western Plus Santa Marta Hotel

Calle 24 Nro. 3-65, Santa Marta, Santa Marta Municipality 470007 Colombia
Traveller (190)
BWP Santa Marta Twin Room
Room & Suite (49)
Swimming Pool
Pool & Beach (44)
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About

4.5
#12 of 99 hotels in Santa Marta
4.5 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
At the Best Western Plus Santa Marta Hotel you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Santa Marta Hotel will stand out among other hotels in Santa Marta,Magdalena. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Santa Marta Hotel will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Car park
Wifi
Rooftop pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Poolside bar
Rooftop bar
Shuttle bus service
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
Mountain View
Trendy
Languages Spoken
English, Spanish
Hotel links
Special Offer:CLICK HERE TO BOOK OUR BEST RATES 

Location

Calle 24 Nro. 3-65, Santa Marta, Santa Marta Municipality 470007 Colombia
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Simon Bolivar Airport
13.1 km
See all flights
E Cortissoz Airport
72.6 km
See all flights
419Reviews4Q+A13Room tips
Traveller rating
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  • 33
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Detailed Reviews
Julio C wrote a review Jul 2022
1 contribution
5.0 of 5 bubbles
Professional service with a smile. Staff was ready to help in any way. The hotel is conveniently located so you easily walk to the historic center, the beach, or take a taxi to nearby El Rodadero, where you can take trips to Tayrona National Park.
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Review collected in partnership with Best Western
Date of stay: July 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerencia General, Owner at Best Western Plus Santa Marta Hotel
Responded 26 Jul 2022
Dear Julio. Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Aimer Falla. General Manager Best Western Plus Santa Marta Hotel
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tom B wrote a review Feb 2020
Mississauga, Canada165 contributions116 helpful votes
4.0 of 5 bubbles
10 minutes walk to the center, this hotel is in an ideal location. Nice rooms with good furnishings, coffee machine and mineral water. Good house keeping and fast internet. Overall service is excellent and staff is very helpful. Decent breakfast, replenishing dishes are bit slow. Overall an excellent stay!
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Date of stay: February 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jorge Alberto R, Director de Recepción at Best Western Plus Santa Marta Hotel
Responded 10 Mar 2020
Dear Mr. Tom B Thank you so much for staying with us and for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon. Sincerely, Jonattan Tobar Fill Front Desk Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kcsteeler wrote a review Dec 2023
1 contribution
4.0 of 5 bubbles
My sons & I spent 3 days in Santa Marta in between our times in Cartagena & Minca. We spent 1 day in Playa Concha, one of the only beaches in Tayrona National Park easily accessible from Santa Marta. We happened to be in town for Christmas. There were lots of festivities in & around the town square & Bay area. We found a nice variety of restaurants. Try The Mexican for tasty & inexpensive tacos, etc or Radio Burger for hamburgers.
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Review collected in partnership with Best Western
Date of stay: December 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandra P wrote a review Dec 2020
Madrid, Spain5 contributions1 helpful vote
1.0 of 5 bubbles
I was planning to stay in this hotel from November 19 to November 30th; however, I had to leave the hotel 4 days after my arrival since I was feeling that It was not safe. I kept a close eye in how they were cleaning the rooms and it was not different than during the period pre-covid, which is unacceptable. They have a centralised air conditioner and when I asked for the optimisation of the filters and isolations protocols for the rooms, I did not have a satisfactory answer. Besides, breakfast is served in an area with no ventilation and although they claim that they have a schedule and they clean the installations thoroughly after each service, again I was not able to see that cleaning. The staff in the restaurant and kitchen were incorrectly wearing cloth masks which is not appropriate and even worse in most of the cases just covering their mouth.
Guests were not efficiently encouraged to wear a mask in common areas. I saw people without a mask and anybody was saying a word.
The worse part is that I made the booking for 12 days and when I was noticing all these situations, I decided to cancel my stay in the hotel. However, it has passed more than 15 days and I have not received any reimbursement. They asked me for my bank account even though I paid with a credit card. The whole process is odd and unpleasant. They have been ignoring my emails and I am afraid that I won't receive my money back which is a fair amount of money.
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Date of stay: November 2020
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Higher floors have less noise and a good view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brnensky wrote a review Jan 2023
Bern, Switzerland235 contributions168 helpful votes
3.0 of 5 bubbles
It is a decent hotel, not brand new, not super cosy, which does it job for an unpretentious business travel. However, if you are picky and expect top notch experience especially when it comes to customer orientation, details, breakfast and swimming pool, you probably will not be too happy. Rooms are okay but equipped to bare minimum (you get only one towel, no bathrobe or slippers, no shower gel, only soap, no typical hygienic kits or shoe sponge). Breakfast is edible but always the same, and there are few choices: only one type of bread and it is a typical disastrously tasting sponge (although I must say that good bread is really hard to come by in Colombia), no proper desserts or choice of sweet spreads. Then, the swimming pool opens ridiculously late, only at 9 am (three hours after the sunrise). Such a pity because thus business travelers miss a good opportunity to start their day afresh, sunbathing and unwinding by the water.
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Velx wrote a review Feb 2020
Novi Sad, Serbia131 contributions94 helpful votes
1.0 of 5 bubbles
The first of all, this is a corporate, minimalistic style hotel like any other in the world. Hotel without soul. Everything looks plastic, food is tasteless and you cannot open the window in the room to get some fresh air. We were freezing at night because of airconditioner. You can turn it off, but in a 10 minutes, you will have lack of oxygen so you need to use it. I would never book such kind of hotel on my trip to Carrebian but my agency did it. Anyway, why you would book Western corporate hotel if you go for a vacation? I don't want a hotel which reminds me on my job.
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Date of stay: February 2020
2.0 of 5 bubblesValue
3.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jorge Alberto R, Director General at Best Western Plus Santa Marta Hotel
Responded 10 Mar 2020
Dear Mr. Velx We apologize for the inconvenience that you experienced through out your stay. I will follow up personally with our team and speak to them about your experience, running out of food and not having a cool room isn't accepataqble for any of our guests, so again I siencerely apologize . This isn’t a typical experience our guest have when they stay with us, so I am disappointed that we didn’t meet your expectation. We appreciate the time you have taken to give us your feedback. Best Regards, Jonattan Tobar Fill Front Desk Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Scott wrote a review Feb 2023
Prairieville, Louisiana1 contribution1 helpful vote
2.0 of 5 bubbles
Due to an error made by the front desk. My fiancée and myself were treated disrespectfully and humiliated at every single interaction with this staff. From sending me to dangerous areas for currency exchange without first calling to make sure they were open as I requested they do. To discriminating against me and my Colombian national fiancée by stopping her from entering the hotel every day after her work. No management ever being visibly present except when sitting in the dining area during the breakfast buffet eating. To hiring and employing young irresponsible and petty security. The front desk and security employees, which by the way are and were my very first impression of the hotel were grossly incompetent and disrespectful. As one of the higher priced hotels in the area I would definitely suggest anyone thinking to stay here to reconsider and look at other similarly priced stays. I will say there was 1 front desk staff member that did go above and beyond my expectations (Marlon), but because he wasn’t working 24/7 the week long hotel stay was horrible to say the least. Too many nice hotels with front desk employees that actually want you and treat you like you’re welcomed!
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Review collected in partnership with Best Western
Date of stay: February 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Craig D wrote a review Jun 2022
7 contributions1 helpful vote
1.0 of 5 bubbles
Over-priced, very disorganized check-in (they could not fine the booking) and service is lacking (cleaning did not happen one day and they have various rules that are just not practical). Many better hotels nearby to choose from. Not recommended
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Date of stay: June 2022
1.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Room Tip: Go to a different hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julienne C wrote a review Jan 2022
Malta7 contributions7 helpful votes
3.0 of 5 bubbles
Not worth the money.

Rooms and pool were OK.

Checkin took almost 1 hour. Breakfast was too full and you can barely find a table. Elevators took forever to arrive, you could wait for as long as 10 mins for an elevator and once it arrives it stops on all the 10 floors before arriving at ground floor.
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Date of stay: January 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DJC1882 wrote a review Jan 2022
Island of Malta, Malta284 contributions91 helpful votes
3.0 of 5 bubbles
Centrally located hotel however rooms are abit dated. Pool was nice if you can find a quiet time of day to use it. Checkin took ages....longest a hotel has ever taken to check us in must have waited over 25 minutes and this is with no one waiting. Receptionist must have been new.
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Date of stay: January 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
R 1,220 - R 1,849 (Based on Average Rates for a Standard Room)
LOCATION
ColombiaMagdalena DepartmentSanta Marta MunicipalitySanta Marta
NUMBER OF ROOMS
126
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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BEST WESTERN PLUS SANTA MARTA HOTEL - Reviews & Price Comparison (Colombia)

Frequently Asked Questions about Best Western Plus Santa Marta Hotel
Which popular attractions are close to Best Western Plus Santa Marta Hotel?
Nearby attractions include La Cocoteria (0.5 km), El Watusi Poderoso (0.4 km), and Parque de Los Novios (0.4 km).
What are some of the property amenities at Best Western Plus Santa Marta Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Best Western Plus Santa Marta Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Best Western Plus Santa Marta Hotel?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Best Western Plus Santa Marta Hotel?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Best Western Plus Santa Marta Hotel?
Conveniently located restaurants include Artesanal Restobar, Porthos Steakhouse & Pub Santa Marta, and Bohemian Brd.
Are there opportunities to exercise at Best Western Plus Santa Marta Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Best Western Plus Santa Marta Hotel have airport transportation?
Yes, Best Western Plus Santa Marta Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Best Western Plus Santa Marta Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus Santa Marta Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
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