Royal Empire Hotel

Royal Empire Hotel

National Road 6 Airport Road , Phum Krous, Sangkat Svay Dangkum, Siem Reap Cambodia
Front view of the Royal Empire hotel
Traveller (310)
Bedroom
Room & Suite (72)
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Dining (25)

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About

4.0
#211 of 540 hotels in Siem Reap
3.9 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.2 of 5 bubbles
Value
Built around a stunning landscape with Khmer décor and hospitality, Royal Empire Hotel offers visitors to Siem Reap the ultimate in luxury and services. It features an outdoor salt water pool, a restaurant and bar, and free Wi-Fi access.Fitted with wooden flooring and styled with eclectic Khmer touches, spacious rooms at Royal Empire Hotel are designed to be your home away from home. Each room comes with satellite TV, safety deposit box, complimentary bottled water, tea /coffee making facilities, bathrobes, slippers and a private bathroom with bathtub, show cubicle, bathroom amenities and hair dryer. Guests can enjoy a dip in the outdoor salt water pool, workout in the fitness centre, and indulge in massage and spa treatments while delighting in the splendor of historic and charming Siem Reap Angkor.Emerald Restaurant specializes in both local and international cuisines ranging from Khmer, Chinese, Thai, Asian and Western served in a modern Khmer-styled setting, and offers a sensational view of the pool and landscaped garden through its towering glass walls. Hotel is only 2-minute walk to the Angkor Shopping Arcade night market, 5-minute walk to Cambodian Cultural village, less than 5-minute drive to the Pub Street, and only 10-minute drive away from Siem Reap International Airport.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Hot bath
Infinity pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Shuttle bus service
Banquet room
Meeting rooms
Spa
Concierge
Dry cleaning
Laundry service
Room features
Air conditioning
Room service
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Classic
Quiet

Location

National Road 6 Airport Road , Phum Krous, Sangkat Svay Dangkum, Siem Reap Cambodia
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 66 out of 100
66
Siem Reap-Angkor International Airport
1 Attraction
within 0.5 kilometers
589Reviews7Q+A100Room tips
Traveller rating
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  • 74
  • 25
  • 24
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Detailed Reviews
ARVIND K wrote a review Jan 2024
Bengaluru, India
+1
5.0 of 5 bubbles
Rooms are very spacious and the Hotel is spread over a large area close to the market area. Wish the entire staff was trained in basic spoken English as some could not understand a word and we had to use sign language to communicate. The buffet spread was good. The Hotel has installed idols of Hindu Gods - Shiva and Ganesha in their premises. Overall loved the stay.
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Date of stay: January 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dara wrote a review Jul 2022
Cambodia
5.0 of 5 bubbles
I am Peter Roger and my wife, I had been to stayed in Royal Empire Hotel.
I got a good service had been reserved here, staff smiled, warm welcome us.
1 - Room facilities are new
2 - Room clean and also areas too.
I would like to recommend to all customers please choose Royal Empire Hotel for your stay during your trip to Siem Reap Province, Cambodia.
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Date of stay: June 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ludymae wrote a review Jul 2013
General Santos City, General Santos, Philippines
5.0 of 5 bubbles
A complete bliss best describes our entire stay in this hotel. We arrived from a very tiring overland trip from Thailand. And here comes their kind hospitable staffs greeted us with a smile on their face and offered a delightful drink and a towel for us to freshen up. The rooms are spacious, super comfy bed, huge bathrooms, gorgeous and elegant interior with an outside view of an alluring swimming pool. The buffet is grandiose. I only wished we stayed longer but The whole experience was amazing. Special thanks to Mr. Sokkol Thun for the warmest service he and the rest of the hotel staffs gave us. Salute to all of you!
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Date of stay: July 2013
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Susan H wrote a review Jun 2024
1.0 of 5 bubbles
I stayed at this hotel for one and a half hours, and when the temperature had still not improved with the aircon theoretically on its lowest setting, and I had the same issue in another room they gave me a key to, I paid extra to book at the Lotus Blanc across the way instead. The whole hotel felt like an oven and it was actually cooler outside.
Plus the beds were so hard I even checked to see if they’d forgotten a mattress, the minibar was empty, and there were no plug points besides the beds.
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Date of stay: June 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Havslilja wrote a review Feb 2023
Stockholm, Sweden
1.0 of 5 bubbles
Do not visit this hotel! Bad in all ways, far from town, bar and restaurant closed, AC worked poorly and service was terrible. We asked for more hangers since there were only two. They smile and say they Will fix it, ever wrote it in a book. Ni hangers came. Asked again next day. Ni hangers came. Terrible place
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Date of stay: February 2023Trip type: Travelled with friends
Room Tip: There are no shops or restaurants nearby
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Emma B wrote a review Jan 2014
Hong Kong, China
1.0 of 5 bubbles
My partner has already given a fairly scathing review of this hotel but it deserves two! I use trip advisor a lot when booking hotels and had seen a few bad reviews when i booked Royal Empire, but overall it seemed ok, unfortunately it wasn't!
We're pretty easily pleased when going away, I do expect good service in hospitality and I do expect cleanliness. If we pay expensive(ish) I expect a higher quality and when we travel budget then I'm 100% fine with budget....
We booked Royal Empire expecting 4*.

On Check in we were shown our room, it was big which was a positive but it smelt of damp and the silk decorative bed cushions were dirty and smelt of greasy hair. Not sure they've ever been washed.

I was pretty sure we'd booked a room with a balcony which this room didn't have, we called down to reception to ask them to check, they said they'd call us back but never did. As fairly easy travelers we weren't too fussed and also our guide for the following day had arrived at reception so we went to meet him & forgot about it.

We were on a 5.30am start the next morning, breakfast started at 6am but our guide had mentioned the hotel would sort a packed breakfast to take with us. We then asked reception and also asked if they could book us a boat to Battambang for two days time! They said yes to both, perfect.

The next morning, up at 4.30am we tried to make a coffee in our room but the kettle was broken so we went down to reception to get our packed breakfast and see if they had coffee. They had no idea what breakfast we were talking about but managed to get some bits together, the coffee was not on so early but they would make sure they fixed our kettle for later. They never did!

After returning from our trip, and after the lack of response to the balcony and now lack of breakfast we thought we'd check on our boat tickets. After several blank looks across the team we were asked "what price were we quoted?" we said we hadn't been given one as yet (but our guide had indicated it was approx $25usd so we had a rough idea)
They quoted us $44usd, we then mentioned the $25 mark and "oh yes, they were very sorry, $44 was the price to Pnomh Penh, we were right, it was $25". We later find out that a boat to Battambang in the tour operators is $23 and the cost to Pnomh Penh was $36.
Don't get me wrong, I'm happy to barter on the streets, go for best price etc, I'm also happy to pay $2-$3 booking charge if that's what the additional charge is. But this was a 4* front of house reception, I expect transparency on charges not to be conned.

On our last night we went to dinner in town, we had little cash left (maybe out fault) but cards are quite limited use in Cambodia so having paid for our meal in cash we were down to $5. We also have Hong Kong cards so are limited on cash points we could use and the one in town was ooo. Knowing we had another 6.30am start to Battambang we thought we'd head back to the hotel as they'd be able to help with cash! Worst mistake ever.

At first we asked could they put money exchange onto credit card having explained the machine was ooo, not they couldn't. So then we asked could they put a charge to the room (adhoc charge or misc charge) and give us the cash, no they couldn't. We then got our iPad to look up all the ATMs that would accept our card, took it to reception, could they tell us how to get there; no they couldn't! Could we use either the hotel company car (that had collected us from the airport) or hotel tuk tuk (that had dropped us in town) to drive us if WE could direct them and we'd pay when we had cash, no they couldn't!
We were told to get a tuk tuk from the street; we re explained we had no money as the atm was ooo to which reception laughed at us, this was somewhat frustrating as this was what we had been explaining for last 45 minutes.
Going to bed deflated, we realized we had some HKD so thought get up early, check out, change money and go.

Next morning, we were leaving at 6.30am so went to reception at 5.45am to change the HKD, we couldn't. We'd have to wait till 6.30 when someone else started, eventually they did exchange the money for us after we went through again what we had the night before.
On paying our room bill $5, we gave our card and was told no, card payment had to be over $20 and so we had to pay cash with money we'd literally just exchanged. Somewhat exasperated I re explained the ATM was not working, we'd been trying night and morning and could the hotel help us as we had little cash, again no they couldn't! Eventually they took our card, at now 6.25 am we ran through to get breakfast and asked them to let us know when the driver came. The driver came, they didn't let us know?!?!
We left!
I got the impression even then that staff still were expecting tips, in fact I got the impression the whole time they were nice purely to receive a tip.

Fortunately the driver that picked us up, whilst he couldn't really understand English, could understand we needed an ATM; we didn't think he'd be able to help but when we got to the boat ticket office the manager shouted "hey, you want cash, jump on my bike". Whipped us off to a cash point and all was ok within 5 minutes. He did it for free but we gave him a tip.

Hilarious that the guy we bought two boat tickets off went out of his way to be helpful yet the 4* hotel couldn't manage it once.

Faith restored, we went on to stay at a further 4 hotels across Pnomh Penh, Siem Reap & Battambang - they were all excellent, super friendly, super helpful, very sincere! Not sure whether we were just unfortunate to have a catalogue of mistakes but I was very very unimpressed by Royal Empire.

Oh and the wifi drops out every 2-5 minutes in the rooms!
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Date of stay: December 2013
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Loga Sunthri V wrote a review Jul 2013
Kuala Lumpur Malaysia
4.0 of 5 bubbles
I stayed in this hotel with my family in June and i found the hotel in very good condition. I loved the receptive and helpful hotel manager and staff who made our stay extremely good. Special thanks to staff Mr.Philip Yen who provided good guidance for the tour and transport arrangements and was willing to join a skype group chat to answer our queries. The salt water pool and the spa facilities were also excellent. Good hotel for any event.
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Date of stay: June 2013
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anbu-kandasamy wrote a review Jun 2013
Kuala Lumpur, Malaysia
5.0 of 5 bubbles
My family and I had a great time in Royal Empire hotel. The staff was very kind and the facilities was great. Room was nice and spacious. We loved it and I will stay in this hotel every time I am in Siam Reap
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Date of stay: June 2013
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
cherylcats wrote a review Jun 2013
Wollongong, Australia
4.0 of 5 bubbles
We stayed at this hotel for 5 nights after 3 weeks in Asia. It was the best accommodation we experienced during our trip, with spacious room, separate shower and great bath, beautiful salt pool that is ideal for lap swimmers with separate pool for children. Excellent service by all hotel staff. Tuk tuks at your doorstep for a short drive to town. Will definitely revisit this place.
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Date of stay: May 2013
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Most rooms overlook the beautiful salt water pool.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karen P wrote a review Oct 2016
New York
1.0 of 5 bubbles
We were booked into this hotel through our tour company. Initially it is impressive for the area, but there was a big BUT.

All the room showers were cold when you turned them on and took nearly 20 minutes to get luke warm. We felt that we coild live with that for our 2 night stay. Breakfast was a true challenge. The hotel overbooked, so our first morning in the diningroom was surival of the fittest to secure a table and to get food. The second morning, while not as crowded, proved sparse for food. They had no juices, only water; pans had only remnants of food a with no replenishments and the overall quality was lacking.

But the real issue for our group was money missing out of the room safes for 60% of our group. We felt that an employee maybe was responsible, while the hotel felt that we had a plot and were inventing the loss. Understandable if it were 1 person, but 7 out of 12 is a bit unlikely.

When considering hotels in the Siem Reap area, remember that the Royal Empire Hotel is risky business.
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Date of stay: October 2016Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chris Y asked a question Jul 2017
San Francisco, California7 contributions14 helpful votes
What is the best transportation to go from International airport REP to Royal Empire Hotel
Nailsea, United Kingdom640 contributions199 helpful votes
Yes taxi is ok. However if not much luggage could go by rickshaw!
chris Y asked a question Jul 2017
San Francisco, California7 contributions14 helpful votes
Best way to go from International Airport (REP) to Royal Empire o
Answer from nvaz
41 contributions29 helpful votes
Taxi!
Chan A asked a question Nov 2016
London, United Kingdom
Is there any hairdryer in the room or bathroom?
Answer from Royal E
Yes, There is a hairdryer in the bathroom
Answer from Sokkol T
Siem Reap Province, Cambodia
Dear Mr. Thean2226, Thanks for your advise and I would like to inform you about our pool depth is created in a standard level of the hotel. Thanks again for your kind understand. Best wishes, Sokkol Thun, GR supervisor.
葳葳 王 asked a question Nov 2016
請問飯店內是否有提供110V的插座??
Havslilja wrote a tip Feb 2023
Stockholm, Sweden5 contributions1 helpful vote
1.0 of 5 bubbles
"There are no shops or restaurants nearby"
Read full review
pbrstreetgang1 wrote a tip Feb 2019
london7 contributions12 helpful votes
1.0 of 5 bubbles
"No rooms are good"
Read full review
Jonathan K wrote a tip Jan 2019
5 contributions1 helpful vote
2.0 of 5 bubbles
"Room with Balcony facing the pool"
Read full review
dannyboy2903 wrote a tip Sept 2018
Siem Reap, Cambodia8 contributions
1.0 of 5 bubbles
"Rooms are quieter away from very noisy Chinese"
Read full review
89blueocean wrote a tip Feb 2018
Los Angeles, California11 contributions3 helpful votes
3.0 of 5 bubbles
"double everything in the room upon check in."
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Not the right property for you?
There are more places to choose from in the Siem Reap area.
PRICE RANGE
R 540 - R 953 (Based on Average Rates for a Standard Room)
LOCATION
CambodiaSiem Reap ProvinceSiem Reap
NUMBER OF ROOMS
222
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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ROYAL EMPIRE HOTEL - UPDATED 2024 Reviews & Price Comparison (Siem Reap, Cambodia) - Tripadvisor

Frequently Asked Questions about Royal Empire Hotel
Which popular attractions are close to Royal Empire Hotel?
Nearby attractions include La Boutique (0.4 km).
What are some of the property amenities at Royal Empire Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Royal Empire Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royal Empire Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Royal Empire Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Royal Empire Hotel?
Conveniently located restaurants include Butterfly Pea Restaurant, Damnak Lounge Fine Dining, and Rice Kitchen.
Are there opportunities to exercise at Royal Empire Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Royal Empire Hotel have airport transportation?
Yes, Royal Empire Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Royal Empire Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Royal Empire Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Royal Empire Hotel?
Many travellers enjoy visiting Angkor Thom (7.7 km), The Victory Gate (6.4 km), and Wat Thmey (Killing Fields) (2.3 km).
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