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Palace Downtown

Mohammed Bin Rashid Boulevard, Dubai United Arab Emirates
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Traveller (5692)
Room & Suite (986)
Dining (424)
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About

#14 of 810 hotels in Dubai
Location
Cleanliness
Service
Value
Travellers' Choice
Classical themes and Arabian tradition are combined to create the Palace Downtown. Palace Downtown is a resort within the city; it has a confident style all of its own, a unique blend of past and present of Middle-Eastern heritage and elegant Dubai modernity, of harmony and energy. Set in the heart of Downtown Dubai, one of the region’s most progressive districts, the resort is mere footsteps away from iconic attractions such as Burj Khalifa, The Dubai Mall, Dubai Opera and Souk Al Bahar. From an abundance of options for dining, shopping and entertainment to being in close proximity to commercial hubs such as Dubai International Financial Centre, Dubai World Trade Centre and Business Bay, its prime location ensures that any excursion or business engagement away from the hotel is easily accessible. We welcome you to our luxurious Arabic splendour, set amidst the world’s most spectacular destination.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Entertainment staff
Evening entertainment
Babysitting
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Special diet menus
Poolside bar
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Housekeeping
Minibar
Flatscreen TV
Extra long beds
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
On-demand films
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Centrally Located
Lake View
Languages Spoken
English, French, Russian, Arabic and 3 more

Location

Mohammed Bin Rashid Boulevard, Dubai United Arab Emirates
Name/address in local language
Palace Downtown
7,819Reviews142Q+A100Room tips
Traveller rating
  • 6,690
  • 709
  • 209
  • 109
  • 104
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esilva315 wrote a review Yesterday
Brooklyn, New York18 contributions38 helpful votes
The hotel was quite big and very spacious. The pool was great and not too crowded. The food of course was unbelievable and had tons of amazing options. One experience id like to highlight was one of the hotel staff mebmers, Sido, changed the course of our entire trip. We were having a hard time after missing an important non-refundable fight the week before, so spirits weren't the highest. We were late to Dubai because of this, and we missed the fountain show that we specifically booked our room to see. We told this to Sido, who met us with unimaginable kindness and compassion, offering us an exclusive view. He took us to a private area of the hotel and had us see two fountain shows from an unheard of view!! We got so many pictures, and it truly changed our trip for the better. Thank you Sido for how you treated us, your company and staff are beyond fortunate to have you on their team.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ekaterina A wrote a review Yesterday
7 contributions3 helpful votes
I absolutely love the pool. Have been going here for the past 4 years. Nasar and Nelson are amazing! Every time I come to palace downtown pool, I feel like I’m at home :) food is great, no matter what you order it’s 10/10 Highly recommended, very chilled vibe
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Trail03432265492 wrote a review 13 Apr
1 contribution
Excellent customer service rendered by staff named Mark.Good food and ambiance.satisfied. highly recommended.one of a kind experience having coffee underneath the Burj Kahlifa view plus the dancing fountain with a cool breeze of air outdoor.
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Date of stay: April 2024
Value
Rooms
Location
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Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Padg2014 wrote a review 13 Apr
Dubai, United Arab Emirates16 contributions3 helpful votes
Brnch at Ewaan. Still very good even if we wait for the foie gras back on the menu. This brunch has been our favorite for at least 10 years. Please keep on choosing quality food and elegant atmosphere. Do not fall for too loud music as everywhere now :-( . Special thank you to Arshad :-) and Bishnu .
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jonathan T wrote a review 13 Apr
1 contribution
It was an amazing experience, specially thanks to the staff (particularly Ms. Kadek, Ms. Risma, Mr. Ganesh). They made out time there wonderful. Always looking out for us ! The quality of the brunch is very nice and tasty. Lot of choices, and well prepared.
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Date of stay: April 2024Trip type: Travelled as a couple
Room Tip: Valet available on site
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jano A wrote a review 12 Apr
3 contributions
I recently had the pleasure of experiencing the magic touch of Arwin , and it was truly an extraordinary experience. From the moment I walked into the serene atmosphere of their spa, I knew I was in for something special. Arwin exudes professionalism and warmth, instantly putting me at ease. They took the time to listen to my concerns and understand my needs before beginning the session, ensuring a personalized experience tailored to my preferences.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Emma C wrote a review 11 Apr
5 contributions1 helpful vote
Susil and Furba provide absolutely amazing service by the pool! They both greet you with a smile and look after everyone; with water, sunscreen, cool towelettes, even finding the sunlounge with the most sun!! Love these guys!! It is the best pool service in Dubai!!
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Date of stay: April 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stefan Masche, Other at Palace Downtown
Responded 3 days ago
Dear guest, Thank you for taking the time to share your delightful feedback regarding your recent experience at Palace Downtown Hotel. We are thrilled to hear about the exceptional service provided to you by Susil and Furba at our poolside. Susil and Furba are indeed valuable members of our team, and it brings us immense joy to learn that their dedication and attentiveness have contributed to making your stay with us truly memorable. Your kind words regarding their warm smiles, proactive assistance, and attention to detail in ensuring your comfort by the pool are greatly appreciated. At Palace Downtown, we strive to provide nothing short of excellence in hospitality, and it is gratifying to know that Susil and Furba have embodied this commitment during your visit. Rest assured, your compliments will be shared with them, serving as a source of motivation to continue delivering outstanding service to all our guests. We are honored to be recognized for offering the "best pool service in Dubai," and we sincerely thank you for choosing Palace Downtown Hotel as your preferred destination for relaxation and leisure. We eagerly anticipate the opportunity to welcome you back for another memorable stay, where we will endeavor to exceed your expectations once again. Regards, Stefan Masche Management Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stacey W wrote a review 10 Apr
1 contribution
Amazing place, we have stayed here before and loved it. Dimuth, Rigma and mark in the restaurant were great and very attentive to our needs, thank you. Looking forward to the rest of our stay. Would highly recommend and will Also be back in the future.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stefan Masche, Other at Palace Downtown
Responded 5 days ago
Dear guest, Thank you for returning to Palace Downtown Hotel and for taking the time to share your wonderful feedback with us. We are thrilled to hear that you enjoyed your stay with us once again. It warms our hearts to know that you found our hotel to be amazing and that you had a memorable experience with us. Your kind words about Dimuth, Rigma, and Mark in the restaurant are truly appreciated. We pride ourselves on providing attentive and personalized service to all our guests, and it is delightful to hear that they contributed to making your stay exceptional. We are delighted to hear that you are looking forward to the rest of your stay with us. Your recommendation means the world to us, and we are grateful for your trust in us. Rest assured, we will continue to uphold the highest standards of hospitality to ensure that your future stays with us are equally enjoyable. Thank you once again for your kind words and for choosing Palace Downtown Hotel. We eagerly await the opportunity to welcome you back for another unforgettable experience in the future. Regards Stefan Masche Management Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mimi f wrote a review 10 Apr
4 contributions1 helpful vote
Beautiful setting beautiful ambiance amazing staff especially susii and fueba they look my family and after my son whilst playing in the pool with me tending to my twins babies Refreshments served and towels replenished Support for advise of food selection and great conversation
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stefan Masche, Other at Palace Downtown
Responded 5 days ago
Dear guest, Thank you for sharing your recent experience at Palace Downtown Hotel. We are delighted to hear that you had a relaxing and enjoyable time with your family. It brings us immense joy to know that you found our setting and ambiance beautiful, creating the perfect atmosphere for a relaxing getaway with your loved ones. We take great pride in providing a tranquil environment where our guests can unwind and create unforgettable memories. Your kind words about our staff, especially Susii and Furba, are truly appreciated. We believe in providing exceptional service with genuine care, and we are thrilled that they were able to make your stay even more special by looking after your family and attending to your needs by the pool. We are glad to hear that you found our refreshments and amenities to your liking. Ensuring that our guests feel comfortable and well taken care of is our top priority, and we are pleased that our efforts in providing support and comfort met your expectations. Furthermore, we are delighted that you received helpful advice on food selection and enjoyed engaging conversations during your stay. Our team takes great pleasure in assisting our guests in every possible way to ensure a memorable experience. Thank you once again for choosing Palace Downtown Hotel for your family getaway. We look forward to the pleasure of welcoming you back for another wonderful stay in the future. Regards Stefan Masche Management Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rui B wrote a review 10 Apr
1 contribution
Great experience will comeback again and again. Near from the airport Great spot The staff are very friendly and very polite people Good restaurants and great food Shows and great hospitality I’m glad to see that they have the best restaurants
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Stefan Masche, Other at Palace Downtown
Responded 5 days ago
Dear Rui, Thank you immensely for your wonderful review following your recent stay at Palace Downtown Hotel. We are thrilled to hear that you had a great experience with us and that you are considering returning. We take great pride in our hotel's environment and ambiance, and we are delighted that you found it to be great. Being located near the airport, we strive to provide convenience and comfort to our guests, and we are pleased that our location met your needs. Your kind words about our friendly and polite staff are truly appreciated. We believe in the importance of providing exceptional service with warmth and professionalism, and it is rewarding to hear that our efforts have made a positive impact on your stay. We are also delighted that you enjoyed our restaurants and the delicious food they offer. Our culinary team takes great care in crafting memorable dining experiences for our guests, and we are glad that you found it to be to your liking. Your satisfaction with our shows and hospitality brings us immense joy. We are committed to providing unparalleled entertainment and hospitality, and we are thrilled that you had a memorable experience with us. Should you require any assistance or have any inquiries regarding future stays, please feel free to contact our travel consultant, Husain Kanchwala. He will be more than happy to assist you in planning your next visit. Once again, thank you for choosing Palace Downtown Hotel. We are eagerly looking forward to welcoming you back again and again for more unforgettable experiences. Regards Stefan Masche Management Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
R 6,056 - R 12,376 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the palace the old town hotel dubai, the palace old town, palace the old town dubai, sofitel dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiDowntown Dubai
NUMBER OF ROOMS
242
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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PALACE DOWNTOWN - Hotel Reviews & Price Comparison (Dubai, United Arab Emirates) - Tripadvisor

Frequently Asked Questions about Palace Downtown
Which popular attractions are close to Palace Downtown?
Nearby attractions include The Dubai Fountain (0.2 km), Burj Khalifa (0.4 km), and At The Top, Burj Khalifa (0.4 km).
What are some of the property amenities at Palace Downtown?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Palace Downtown?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palace Downtown?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Palace Downtown?
Yes, valet parking is available to guests.
What are some restaurants close to Palace Downtown?
Conveniently located restaurants include 3BK Restaurant, Tribes Carnivore, and The Tap House, Downtown.
Are there opportunities to exercise at Palace Downtown?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Palace Downtown have airport transportation?
Yes, Palace Downtown offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Palace Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Palace Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Palace Downtown?
The staff speaks multiple languages, including English, French, Russian, Chinese, Hindi, Arabic, and Filipino.