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Jumeirah Al Qasr

Al Saud Street - Umm Suqeim St Madinat Jumeirah King Salman Bin Abdulaziz, Dubai 75157 United Arab Emirates
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Traveller (4433)
Dining (474)
Videos (2)
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About

#262 of 800 hotels in Dubai
Location
Cleanliness
Service
Value
Travellers' Choice
Designed in the style of a Sheikh’s summer residence, Jumeirah Al Qasr embodies palatial luxury inspired by 1,001 Arabian Nights. Experience a truly regal stay in one of the hotel's recently refurbished rooms and suites that pay homage to opulent and modern Arabic design, and enjoy rich views of the ocean and resort. Enhance your experience with the Palace club lounge at Jumeirah Al Qasr and enjoy complimentary benefits As a guest, enjoy award-winning dining just a short abra ride away, and unlimited thrills at Wild Wadi Waterpark™.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Boating
Babysitting
Valet parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Special diet menus
Wine / champagne
Poolside bar
Tennis court
Water park
Water sport equipment rentals
Windsurfing
Aerobics
Evening entertainment
Table tennis
Waterslide
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Free shuttle or taxi services
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Hammam
Hand massage
Head massage
Massage
Neck massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
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Room types
Ocean view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Great View
Lagoon View
Languages Spoken
English, French, Russian, Arabic and 7 more

Location

Al Saud Street - Umm Suqeim St Madinat Jumeirah King Salman Bin Abdulaziz, Dubai 75157 United Arab Emirates
Name/address in local language
Jumeirah Al Qasr
5256Reviews177Q+A100Room tips
Traveller rating
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brianjjgaudet wrote a review Feb 2024
1 contribution
Our stay at Al Qasr which included all levels of service which included check in, room cleanliness, food and beverage, and eButler services was nothing less than excellent! The staff was very polite over the top professional. I’d stay there again in a heartbeat.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
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Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Madinat Jumeirah , General Manager at Jumeirah Al Qasr
Responded today
Dear BrianJJGaudet, Thank you for sharing your outstanding experience with us following your recent stay at Al Qasr. We are thrilled to hear that every aspect of your visit, from check-in to room cleanliness, food and beverage, and E-Butler services, exceeded your expectations. Your kind words and enthusiastic recommendation mean the world to us. We are truly honored that you would choose to stay with us again in a heartbeat. We can't wait to welcome you back and provide you with another exceptional experience in the future. With best regards, Rodolphe Pialat Hotel Manager Jumeirah Al Qasr & Dar Al Masyaf
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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EngSurveyor wrote a review Dec 2023
London16 contributions14 helpful votes
Hotel's Favourite
Sorry about the late review for our stay in August 2023 It had been 10 years since our last stay and it was such a pleasure to return. Check in was efficient and effortless when they were clearly busy We were Slightly apprehensive about the age of the hotel but that was dismissed on arrival Our Room appeared fresh as if was new so must have been revamped over the years but without any clear evidence apart from the new coffee machine and digital convenience allowing control of the rooms facilities The bathroom was a joy again in a fresh timeless condition not a single stain on the grout. We visited the Palace Lounge and enjoyed the faultless attention from the staff especially the chef Rashid. We were pleased with the Arboretum Restaurant good selection and special attention from chef Mjeza. Check out experience was slightly marred by a hiccup that resulted in a double deposit charge to my card instead of a refund but it was clearly explained even though it caused an inconvenience. Finally we like to mention Fred and Peter from the concierge team who went beyond our expectations to ensure our transfer to the Airport went as smoothly as possible Highly recommended
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ConEfChriMa wrote a review Feb 2024
Nicosia, Cyprus178 contributions69 helpful votes
+1
Amazing hotel with beautiful surroundings. As a part of Madinat Jumeirah hotels, means that you have access to all the surrounding areas which are very beautiful. Al Qasr means "The Palace" which actually looks like one. We've booked two "Arabian Deluxe" rooms which they were amazing. Everything in the hotel is great, except the room air-conditioning and the pool water temperature. Air-conditioning was not cool enough and the water was almost too warm. Compared to other hotels we have stayed in Dubai, that was disappointing. We did mentioned it and the staff was really professional on their respond. Everything else was excellent. Clean, staff, surroundings, check-in / check-out procedure, billing precision, breakfast, everything.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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wonderfulworld wrote a review Feb 2024
Düsseldorf, Germany3 contributions
We spent nearly two weeks in this wonderful hotel complex. The service was outstanding, especially from Saeed (If there were more than 10 points to give I would give them). And thousand thanks to Alessandro, too! We‘ll be back soon! FP325😊
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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youngs160 wrote a review Feb 2024
Suffolk, United Kingdom6 contributions1 helpful vote
Our stay at this hotel was fantastic an unbelievable choice of pools and locations to relax in the sun as well as a range of restaurants to choose from, from any of the hotels along the beachfront the staff are very polite and always knew who we were by name would highly recommend to anyone wishing to stay at any of the hotels on the Jumeriah site
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Eva R wrote a review Feb 2024
1 contribution
Thank You Mr. Furkan (Junior Sous Chef) for the absolutly delicious Thanksgiving Turkey. You were so friendly and gave so much Goodyear advice for the food. Wish you the best and see you soon. Martin and Eva (Visited Jumeriah Al Qasr in November 2023)
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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zeezoo123 wrote a review Feb 2024
Derby, United Kingdom15 contributions9 helpful votes
We have stayed at Al Qasar a few times before and I chose it this time again to treat my mum on her recent birthday.However our first night sleep was badly compromised and while the issue was raised,no apology was made by the management either.Our air conditioning stopped working around 9:30 pm at night and despite countless calls the electrician was sent around 11:30.The service one butler service somehow connects you to the villas and hence they kept sending someone out there.My mum had taken her night time medications and was really struggling to sleep and it woke my daughter up aswell.Not what you expect from a five star hotel. One of the positives though that we experienced was a complimentary cake and balloons sent to our room for my mum after finding it out it was her birthday.Over all the hotel experience is excellent still but the service one butler service is very off putting.Even at checking out time,I had to physically come downstairs to the reception to ask for someone to be sent to collect our luggage as we were getting late for our flight.I had called a few times but again they took their time to send someone.I feel this service needs improvement to bring the hotel back to its five star standards.Everything else was great.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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dieter w wrote a review Feb 2024
4 contributions
Excellent service during our entire stay. The ocean view room was large, very comfortable and provided great beach views. Hotel grounds are maintained excellent. The Palace Lounge was a wonderful and quiet retreat away from the normal hotel busyness. The food choices for breakfast, english tea, and evening snacks were excellent and tasty. The staff, Anne, Christine , and all others were charming, dedicated, and really pampered and took care of us. Thank you very much! Great beach, well maintained with attentive staff, who regularly provided services , water, Popsicles, and even came to clean your sunglasses lenses. It is those small things to detail of service, which make the difference between good and truly exceptional customer service and satisfaction. A hotel truly worth its excellent rating!
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Date of stay: February 2024
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Madinat Jumeirah , General Manager at Jumeirah Al Qasr
Responded 1 week ago
Dear Guest, Thank you for taking the time to complete our survey. We are so happy that you had a great time in our hotel. Thank you as well for highlighting the exceptional service of our colleagues Anne and Christine, rest assured that your comment will reach the team. We look forward to welcoming you once again and continuing to meet your expectations. Thank you for choosing Jumeirah Al Qasr Hotel. With best regards, Rodolphe Pialat Hotel Manager Jumeirah Al Qasr & Dar Al Masyaf
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Speak2steve wrote a review Feb 2024
Leeds, United Kingdom2 contributions
Great hotel, exceptional service. The level of detail in how this hotel and complex runs is nothing short of outstanding. We had a club room so used the Palace Lounge and the service was exceptional. All the staff there was amazing, especially with 2 children. Yunita and the team was so accommodating. I will always come back here. Bad Point - On my Last 2 trips here they have not invoice/billed me correctly. I was charged double on local taxes and the relevant discounts were not taken off. Check out took 90 minutes which is not acceptable with 2 kids. We were offered a free taxi to our next stop, but really not much all things considered.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Madinat Jumeirah , General Manager at Jumeirah Al Qasr
Responded 1 week ago
Dear Mr. Steve, Thank you for your kind words and for sharing your wonderful review with us. Thank you for highlighting the exceptional services of our staff, particularly Yunita. Rest assured, your overall feedback was shared accordingly with the concerned departments who are thoroughly working to avoid this from re occurring and to ensure the highest standards are met and delivered. We are grateful for the opportunity to have hosted you, and we look forward to welcoming you back in the future. With best regards, Rodolphe Pialat Hotel Manager Jumeirah Al Qasr & Dar Al Masyaf
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MingC wrote a review Feb 2024
5 contributions2 helpful votes
Having researched the most suitable family hotel Al Wasar came highly recommended. I felt there was no effort my any of the service staff to welcome my family of three children. The staff appeared constantly sluggish and demotivated. Hotel rooms are tired and old.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Madinat Jumeirah , General Manager at Jumeirah Al Qasr
Responded today
Dear Travelin Princes, Thank you for sharing your feedback with us regarding your recent stay at Al Qasr. We sincerely apologize for not meeting your expectations and for any inconvenience you experienced during your time with us. Providing exceptional service and ensuring a warm welcome for all our guests, especially families, is of utmost importance to us, and we regret to hear that you did not feel this was the case during your stay. Your comments regarding the demeanor of our service staff and the condition of our hotel rooms have been duly noted. Please be assured that we take all guest feedback seriously, and we will address these concerns with our team to ensure improvements are made. We understand the importance of creating a positive and memorable experience for our guests, and we are disappointed to learn that we fell short in this instance. We would like to extend our sincerest apologies once again and assure you that your feedback will be used to enhance the quality of our service and accommodations. We value your feedback and hope to have the opportunity to welcome you back in the future, providing you with the exceptional experience that you rightfully expect and deserve. With best regards, Rodolphe Pialat Hotel Manager Jumeirah Al Qasr & Dar Al Masyaf
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
R 6,285 - R 22,123 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
al qasr at madinat jumeirah hotel dubai, madinat jumeirah, al qasr hotel dubai, al qasr dubai
LOCATION
United Arab EmiratesEmirate of DubaiDubaiAl Sufouh / Al Sufouh 1
NUMBER OF ROOMS
294
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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JUMEIRAH AL QASR - Hotel Reviews & Price Comparison (Dubai, United Arab Emirates) - Tripadvisor

Frequently Asked Questions about Jumeirah Al Qasr
Which popular attractions are close to Jumeirah Al Qasr?
Nearby attractions include Souk Madinat Jumeirah (0.2 km), Theatre Of Digital Art (0.3 km), and Studio Lounge (0.4 km).
What are some of the property amenities at Jumeirah Al Qasr?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Jumeirah Al Qasr?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Jumeirah Al Qasr?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Jumeirah Al Qasr?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Jumeirah Al Qasr?
Conveniently located restaurants include Bar Buci, McGettigan’s, and Arboretum.
Are there opportunities to exercise at Jumeirah Al Qasr?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Jumeirah Al Qasr have airport transportation?
Yes, Jumeirah Al Qasr offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Jumeirah Al Qasr?
Yes, dry cleaning and laundry service are offered to guests.
Does Jumeirah Al Qasr offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Jumeirah Al Qasr?
The staff speaks multiple languages, including English, French, German, Russian, Chinese, Hindi, and Arabic.