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Jumeirah Al Naseem

Jumeirah Road Umm Suqeim 3, Dubai 75157 United Arab Emirates
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Traveller (1776)
Dining (153)
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About

#9 of 19 resorts in Dubai
Location
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Service
Value
2023 Travellers' Choice Best of the Best
Jumeirah Al Naseem invites the outdoors in. Lush gardens edge the sandy beach, providing pockets of privacy and peacefulness. The 387 rooms and 43 suites are open and spacious, accented with Arabian touches delivering a strong sense of place. Enhance your experience with Orchid club lounge at Jumeirah Al Naseem and enjoy complimentary benefits. From the balconies and extended terraces, there are spectacular views of the sea, the resort’s landscaped gardens, swimming pools and Burj Al Arab Jumeirah.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Water park
Babysitting
Valet parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Aerobics
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Head massage
Salon
Steam room
Rooftop terrace
24-hour security
Concierge
Currency exchange
Executive lounge access
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Great View
Luxury
Languages Spoken
Russian, Arabic, Filipino, Hindi

Location

Jumeirah Road Umm Suqeim 3, Dubai 75157 United Arab Emirates
Name/address in local language
Jumeirah Al Naseem
3,277Reviews198Q+A100Room tips
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Alex O wrote a review Yesterday
1 contribution
Our fifth time at a Jumeirah hotel in Dubai and our third time at the Al Naseem. It never gets old, it’s our favourite place to stay. Everything is incredible from the decor, facilities, service and restaurants. The staff always make us feel welcome and are unbelievably kind to our young children, treating them like family. A big thank you to Rasal and Vipul at the main pool whose service was amazing and the children loved them- they always went above and beyond
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Date of stay: March 2024
Value
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lazar A wrote a review 12 Mar
Dubai, United Arab Emirates1 contribution
The staff are really friendly, and they look after you well. The beach is cool, offered incredible views.. Wild Wadi water park is awesome for kids; they had so much fun. The cafes have good food; it tastes homemade. It's a solid place to take the family for a fun day.
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Review collected in partnership with this hotel
Date of stay: March 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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katerina D wrote a review 11 Mar
London, United Kingdom9 contributions3 helpful votes
As a frequent Dubai visitor we found that this exquisite hotel has everything a couple can desire. Great customer service, super clean rooms, service at your fingertips, a array of amazing restaurants and a breakfast fit for a King… The only improvement we would recommend is to separate families from other visitors. They have the space so can easily be done. Rock Fish for breakfast for example should be adult only. Having dinner with screaming kids next to you and their food ending up in your plate is not pleasant. Otherwise an amazing place with friendly and courteous staff throughout. Even the cleaners have a wonderful presence and constant smile. Loved it…
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Terry20001998 wrote a review 06 Mar
Brentwood, United Kingdom7 contributions5 helpful votes
We had and excellent stay at this hotel the beach and the pool areas are both superb and the staff hear we’re also excellent especially Shakeel who was particularly attentive to our When checking in we were not happy with our first room but the young lady checking us in named Leah changed our room without any fuss at all to a most satisfactory room The restaurants available throughout the Madinat is vast and is of high quality
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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J4427QCjuliet wrote a review 03 Mar
London, United Kingdom1 contribution
Azar Saliba and his team were astounding! thier care, attention to detial, generosity in time! thank you so much! the best hotel in Dubai! I will definitely be coming back. The presidential suite was stunning, The food and service incredible ! thank you
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Review collected in partnership with this hotel
Date of stay: February 2024
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Tourist52572580440 wrote a review 02 Mar
1 contribution
I want to thank alot Mr Ibrahim, Constanza who was very kind and smiling and cooperative alot with me and with my family and thanks alot to Mr Emad my best friend in jomera naseem I found it themost interesting visit to me in Dubai thank you so much
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Date of stay: March 2024
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Trip type: Travelled on business
Room Tip: Lovely
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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KLW_392 wrote a review Feb 2024
London, United Kingdom17 contributions10 helpful votes
Stayed here for the first time for 4 nights total and wanted to offer some feedback and guidance as this complex is quite large. Al Naseem is one of 4 hotels on this complex - they are all within or surround the Jumeriah Madinat (shops/souks/restaurants). The Al Naseem is a great hotel. Lots of space, plenty to do and a lot of choice when it comes to restaurants, bars and places to explore. There are several pool areas, the main pool is full of families, children and lots of beds. We spent all of our time at the adult only pool, which was a decent size. It felt quite exclusive, quiet and relaxing in comparison. Special thanks to Muktar for the impeccable and high level of service he offered going above and beyond to make sure we were happy and had everything we needed. he is such a nice guy along with all the other staff at this hotel. The beach has plenty of beds, is clean and doesn’t feel over crowded - it’s good when it’s not too windy! We booked a garden terrace room and got upgraded to a room with a view of the burj al arab but without a balcony which was a shame for us. The offerings at breakfast are also above expectations! Look forward to our next stay here!
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Date of stay: February 2024
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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LB wrote a review Feb 2024
London, England13 contributions79 helpful votes
Exceptionally overpriced and overcrowded - simply an upmarket charter resort. We visited as a couple in February 2024, on our babymoon looking forward to a relaxing stay experiencing the finest 5-star hospitality from the Jumeirah group. Sadly, we experienced the complete opposite. We paid $950 / night, room-only - excluding breakfast. Having stayed at multiple high-end 5-star resorts globally, we are comfortable paying high rates for a luxury and premium experience. Sadly this hotel is neither, the price point is outrageous. If you are a couple - this is not a couples resort - it is an overcrowded family resort where they pack you in - do not consider if you are looking for a relaxing holiday. Context: before arriving, we stayed nearby at The One & Only The Palm. For that we paid less - $870 / night including breakfast. The difference between that experience and this one was night and day. The Kerzner group (One & Onlys owners) put Jumeirah to shame on every single metric. We went from having an experience we wanted to tell all our friends about to one that we wanted to leave having felt completely miss-sold. Key points below: Marketing material is misleading - some snippets from their Instagram: 'Settle into idyllic bliss when you stay at our seaside oasis'. 'Unwind with a romantic staycay for two at our beachside oasis and experience comfort and opulence like no other'. Mostly accompanied with imagery of young couples. - The marketing imagery is pictures of the pools with two sun loungers spaced generously apart. The reality: banks of 4 sun loungers right on top of each other crammed in with little personal space. The marketing copy is deceitful and misleading. - You have to scroll back to August 2023 (75 instagram posts previously) to find any mention or images of families/kids. Yet the resort was 95% families. It is fine to be focused on families, but don’t miss sell it so couples like us have our one special holiday of the year ruined. Al Naseem is not exclusive - it allows other hotel guests in - Al Naseem sits at a considerably higher price point than the other Jumeirah hotels in the complex. However, aside from the bedrooms - we cannot see any benefit to paying considerably more. Other hotel guests were allowed to use Al Naseems sunbeds, their breakfast, their bars and their restaurants. There was seemingly no benefit to having paid for the "premium" hotel. Zero exclusivity. Pools & Beach - There are 3 pools in Al Naseem. The two main pools were crowded beyond belief - rammed at every spot. Absolute bedlam, noisy kids running everywhere. Way too full and nowhere near a 5-star experience. Sun loungers are reserved from dawn. - This meant couples huddled around the smaller adults pool looking for an escape. Imagine paying this much to then feel you have no option but to hide in one small corner of the hotel -The adults pool is surrounded by hundreds of rooms with kids on the balconies making noise. - Kids were frequently allowed to dine at the adults pool - likely due to overcrowding of other areas - The spec is markedly below par for the pricepoint: sunbeds are cheap looking and the towels were like ones you'd get at a 2/3 star hotel; thin coarse and fraying - looked old and tired. Whereas the One&Only had plush thick soft indulgent towels on spaced-out sunbeds with seclusion. - Small point but plastic glasses for drinks at your sunbed just felt again cheap charter resort feel - Minor feedback. The adult pool is modest in size and the depth is shallow. So to have 3 lifeguards sat permanently around the small pool felt overkill given no kids were allowed and it is shallow enough for anyone to stand. Safety is important, but this made you self-conscious with three sets of eyes watching you in such a small area. - Beach: entire beach is rammed with sunbeds - the spacing meant they felt on top of one and other. We tried to read our books and sink into our holiday, no chance with kids so close. - Beach: Despite being thousands of dollars more per night, Al Naseems sunbeds are no nicer than any of the other hotels, and anyone can use them from all hotels. Restaurants - The breakfast queues at the main restaurant - The Palmery - were like a scene out of Benidorm. We asked a staff member as we stood in the queue to even get into the Palmery if there was anywhere quiet and she looked embarrassed and said not a chance - This was overflowing because they were allowing guests from the other hotels to access The Palmery - what precisely are you paying extra for then? - In the evenings, restaurants were so booked up that you felt like you were clambering to get bookings - not relaxing at all. Not premium in any way. We discovered this was in part due to the fact that all guests from all hotels had free reign to book all restaurants, plus they also allowed non-hotel guests to book. - Every restaurant for 5 nights had the same service issue - we sat and waited 15 minutes before even being offered a drink. Not 5 star. Food & Drink prices - Dubai used to be known for service. Nowadays it is known for astounding prices. But even then, Jumeirah took it to another level. £11 for the cheapest beer (small bottle), £9 for a water, £20 for the cheapest glass of wine (yes, glass, not bottle). - I noted that hardly anyone was ordering drinks around the pool which was odd - this indicates to me that even this high-paying crowd was put off by the eye-water price points. The revenue generation team in head office would make a lot more profit by amending their prices ever so slightly so their bar staff arent stood twiddling their thumbs most of the day. Other guests - This is a sensitive point, but its important, as I suspect this is what is driving up the prices. We estimated over 70% of guests were of one particular nationality - a nation who's president invaded their neighbour in February 2022. - These guests were frequently rude to staff and obnoxious which made for uncomfortable viewing. The resort staff are lovely hardworking people and deserve to be treated with dignity. - A number of these guests had bodyguards / burly aggressive-looking entourages with them. Not relaxing at all on holiday. - The key point here is that this nationality is currently unable to travel to many countries globally, as the majority of the democratic world has temporarily blocked them. I sense the resort is taking advantage of this and inflating its price points. You could say this is supply and demand. I'd caution it is opportunistic short-term thinking that will harm their brand long term. Other issues - Pigeons nesting and pooing on our balcony, not cleaned once - Water completely cut off on final night, not able to shower - Noise in corridor outside room, marble flooring meant you could hear everything - Housekeeping knocked the same time every evening to ask to clean the room, despite us always having the same restaurant reservations and asking them to come back. Again, true 5-star resorts with attention to detail will have known your dining reservation times and visited when you were out. Positives - The staff were hardworking and lovely - The room was nice. Not $950 nice, but nice. Jumeiras response - We flagged on day one to allow them the chance to turn the experience around. The managers were fair and listened - however after two days of lengthy phone calls and debating, we were only offered some modest resort credit and half board upgrade. They didnt once mention the premium lounge access which could have turned our experience around. - We subsequently discovered half board did not cover any of the nicer restaurants and you had to pay high supplement fees to access any of these - The main point here is that when you've worked hard all year to pay for a very expensive 5 star hotel, the last thing you want to be doing is spending hours in your room scheduling call backs to speak with management. Defeats the point of a holiday! - When they realised the level of disappointment and how we pointed out that One&Only had personal touches at every opportunity, we were sent some petals for our bed and a bottle of €5.50 wine. This in itself, kind of says it all about the Jumeirah Group, why would a 5-star "luxury" hotel charging $950 a night have a €5.50 bottle of wine on-site in the first place! - The management did agree that there were multiple "Pinch points" but that shouldnt really be a problem for a guest paying this much - Finally on the day of checkout, after 5 stressful and ruined days of holiday we sat with a very professional and courteous senior director who listened and offered to cover more of our resort costs. But importantly, all managers refused any refund of the $4,500 we had paid. Citing it was "impossible" given we had paid via a third-party booking app (Expedia), which we found disingenuous. Summary - It felt at every corner that money-making comes before anything else for the Jumeirah executives. Whereas the One & Only placed guest experience at the forefront of everything. - We walked away from Jumeirah feeling completely let down, not heard, not taken as valued guests but for the first time ever, feeling completely duped and robbed by a hotel chain. A masterclass in over-promising and under-delivering. - For the first time in our lives on holiday, we just wanted to leave and get back to work!
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Date of stay: February 2024
Value
Location
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Trip type: Travelled as a couple
Room Tip: Couples avoid at all costs.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Worldwidetraveler888 wrote a review Feb 2024
Sweden36 contributions7 helpful votes
Just returned home from a 5 night stay at Jumeriah Al Naseem. We celebrated our wedding anniversary and had booked a suite. When we arrived at the hotel after midnight to check in, Catherine from Guest relations was waiting for us with a big smile. She showed us to the room and I almost fainted. She had upgraded us to the most amazing beautiful suite I had ever seen and there were flowers, chocolates, rose petals on the bed and I started crying with happiness. So extremely grateful to receive such a nice welcome. It felt like a dream. This was our second stay at this hotel area, last time we stayed in a suite at Al Qasr but now it was time to try Al Naseem. And we absolutely loved it. We love the huge hotel area with access to the best gym, buggies that function as taxis, the abra boats and all the great restaurants. When you stay in a suite at Al Naseem, you also get access to the Orchid lounge and we had breakfast there every day which was super nice in a calm and quiet environment with a fantastic view. They have their own chef who prepared whatever you wanted, eggs, protein pancakes etc. - and everything else you could wish for. The lounge also had Afternoon tea and later in the evening it was time for delicious canapés and champagne. We were at the Summersalt Beach club one day, fantastic view, good service and "the place to be and be seen". The next day we were at the Adult pool, which is much quieter, it feels like you have the whole pool to yourself. Another day we were sunbathing and enjoying our extremely large terrace. There is something for everyone. It’s like a dream!! One day when we were sunbathing on our extremely large terrace with a view over Burj Al Arab, there was a knock on the door. Lea from Guest Relations comes in with a whole cart of roses, strawberries dipped in chocolate and a teddy bear. I started crying with happiness again…. Can our trip even get better? We felt so incredibly pampered and taken care of. This evening we ate a super tasty six-course Tasting menu at Pierchic, which we can highly recommend. When we got home to the room, we got another HUGE surprise. There were rose petals on the bed, the bathtub, on the floor and in the sink. It looked amazing and soooo romantic. I want to thank The Guest Relations Team from the bottom of my heart. It was YOU who made our stay at Al Naseem such a memorable and romantic trip, that together with a fantastic hotel in a wonderful setting. We can’t wait to go back!!!!
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
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Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Chris S wrote a review Feb 2024
London, United Kingdom5 contributions6 helpful votes
Returned again to Jumeirah Al Naseem Hotel, been before with our 4 year old, this time just the two of us, anyone thinking of going with small children, the hotel caters for everything, the pool is huge and has lifeguards on every point, loads of families at school holidays, service was 10/10 and very polite and extremely efficient, they really do cover everything, it was a very enjoyable return
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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PRICE RANGE
R 7,735 - R 32,638 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of DubaiDubaiUmm Suqeim 3 / Umm Suqeim
NUMBER OF ROOMS
430
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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JUMEIRAH AL NASEEM - Resort Reviews & Price Comparison (Dubai, United Arab Emirates) - Tripadvisor

Frequently Asked Questions about Jumeirah Al Naseem
Which popular attractions are close to Jumeirah Al Naseem?
Nearby attractions include Souk Madinat Jumeirah (0.2 km), Theatre Of Digital Art (0.3 km), and Studio Lounge (0.3 km).
What are some of the property amenities at Jumeirah Al Naseem?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Jumeirah Al Naseem?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Jumeirah Al Naseem?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Jumeirah Al Naseem?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Jumeirah Al Naseem?
Conveniently located restaurants include Bar Buci, McGettigan’s, and Arboretum.
Are there opportunities to exercise at Jumeirah Al Naseem?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Jumeirah Al Naseem have airport transportation?
Yes, Jumeirah Al Naseem offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Jumeirah Al Naseem?
Yes, dry cleaning and laundry service are offered to guests.
Does Jumeirah Al Naseem offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Jumeirah Al Naseem?
The staff speaks multiple languages, including Russian, Hindi, Arabic, and Filipino.