Here's why: we booked a room but we found much better price on third-party website. So we submitted a claim according to Radisson's best price guarantee programm. It took almost a week for answer and the claim wasn't approved even we prooved screehshots that the same room in the same dates is available. Customer service waited so long until better price on other website has gone so we missed much better offer. The BRG is awful fraud and customer service is just a nightmare! We will go to court with this because they ruined our holiday!
The hotel is perfectly situated outside Split, the reception and pool beach areas are modern and gorgeous, the spa area, indoor pool, relaxation room, 2 huge saunas , gym, are state of the art stunning and incredible facilities that really make the trip special. The atmosphere at the beach club is amazing. Staff are rusty with bar service at both hotel and beach bar but probably COVID related, retraining etc. Rooms are very dated and our tv didn’t work and they couldn’t fix it. Vana the concierge is outstanding and made the trip with her bookings and recommendations and warm welcome.
Great hotel and facilities. Spa is amazing!Relax is so important for everyone and it is specially important to find proper place for it. This place is so refreshing for the body and mind. Service is on a high level, professional staff and attitude. Highly recommended!
We’re currently staying at the Radisson, it is a lovely hotel, great spacious room with balcony, pool really nice and gorgeous beach club. Breakfast is good with lots of choice. The only downside is the dinner … do not book this option … for a 5 star hotel the choice is appalling and the service even worse. Apart from that, it is a hotel I would recommend.
We stayed here our last day/night in Croatia. We were checked in a little ahead of time, by an efficient clerk. We were given a spacious, modern (wheel chair accessable) room on the ground floor in the side buidling. We must have been upgraded, because the room had a small patio/garden, and overlooked the sea. It didn’t really matter, though. We couldn’t use the patio or enjoy the view, because it turned out that several gardeners were working on our particular garden that entire afternoon, just a few feet from our sliding door. Hence, we had to keep the door closed and our curtains closed, which was unrelaxing and uncomfortable. Instead, we went to try the pool and the deck chair area, but they were packed with guests. To get to the beach, you leave a back entrance through the (bare, concrete basement . The walk is along a public alley way and down a few flight of steps. The beach bar & restaurant overlooking the sea was a dissappointment. The location is great and you can take a plunge in the sea right from the restaurant, but unfortunately, is was extremely noisy. That particular Friday afternoon, a DJ was there, blasting dance music out of the speakers. We tried visiting a few other places down the beach (walking away from Split), but the music there was possibly even louder (you could hear the drum & base from inside the hotel room even with the AC on). Also, the hotel overlooks an abandoned, hideous building/lot, which somewhat takes away the feeling of luxury (it has been there for years; not something you see on the hotel’s webside). The fitness room was well equipped, so we enjoyed that. The spa was also spacious and the staff were helpful, so once everyone left for dinner, we got to try the spa area a little. Still, it was a little untidy with old towels on the deck chairs and disgarded face masks on the floor. Checkout and getting a taxi to the airport from right outside was easy. Overall, we didn’t find the hotel to live up the price of 315 euro/night and wouldn’t revisit.…