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Grand Hotel Gervasoni

Traveller (244)
Room & Suite (151)
Dining (72)
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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
  • Excellent33%
  • Very good33%
  • Average19%
  • Poor9%
  • Terrible6%
Travellers' Choice 2018 Winner
The Hotel is the fruit of lengthy restoration work to recover one of the homes of greatest cultural value in the hills of Valparaiso, measuring more than 11,000 square feet. This house was built by European immigrants circa 1870. The imposing building, now transformed into a boutique hotel, uniquely portrays, through its welcoming setting, the lifestyles of the generations of families that lived on the hill. The house’s architecture takes you back in time to the mode of life at the end of the 19th century. Luxury refurbishings concordant to the comforts of a five-star hotel interweave discreetly throughout the patrimonial air in the house, creating just the right cross between tradition and modernness.
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Property amenities
Free High Speed Internet (WiFi)
Breakfast included
Bar/Lounge
Concierge
Multilingual Staff
Non-Smoking Hotel
Room features
Suites
Non-Smoking Rooms
Family Rooms
Air Conditioning
Good to know
HOTEL STYLE
Historic Hotel
Great View
HOTEL CLASS
Reviews(151)
Traveller rating
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stuartnewton73
Milly-la-Foret, France
405
Reviewed 21 Jul 2018via mobile
Cosy wooden hotel in the heart of everything special about the town. Staff so helpful and so fun to park which adds to the charm of the place. Wonderful views of the harbour and surroundings. Just a wonder.

Thanks all.
Thank stuartnewton73
Honisoiquimalypense
Derby, United Kingdom
1251408
Reviewed 12 May 2018
This hotel is one of the older hotels in Valpiriso and is located very close to the centre of town. It is on a hill so a lot of going up is involved. Check in was easy and we were given room 1 on the upper floor and up an amazing set of stairs (boy were they steep!). Our room was large, light and airy and had decent views over the town. There was a king sized bed, a twin bed, 3 piece suite, large flatscreen TV, safety box (that didn't work) bed side tables, a wardrobe with shelves and drawers.
The toilet was modern, on the small side, but the shower had a glass panel missing!
Each day there was a problem with getting hot water - we had to go down and ask for it to be turned on!!
Breakfast was fine - with a reasonable selection of bread, cakes, cereals and fruit etc.

Staff I found to be very friendly.

We were there 3 nights and although they knew about the safety box and the missing shower panel - they were not repaired.
In spite of this the hotel was OK.
Thank Honisoiquimalypense
mcarvalh2017
Richmond, Virginia
32
Reviewed 18 Apr 2018
The hotel has a good location and looks charming from outside.
Your experience starts when you succeed to communicate with the woman in the front desk. No worries : she manages to use her Google translator at her computer ( be patient ). She helped us to carry our bags to our room. Thank God was down the stairs ( very impressive stairs ). Getting in the room she realized that it was not our room. And then we had to get back up to those stairs with all the bags Unfortunately we had lots of bags because we were coming back from a wonderful trip to Patagonia three of us.
Anyway, I was happy that it was not our room. I was worried with all that strong cigarette smell in the air and no way out in case of fire. The house is very old . Well, we managed to find our room. Very nice but with that old furniture smell . Problem was solved after opening the windows and checking if it was safe... Sleeping was ok. Bed not bad, but I could not wait to take my shower and get down to get some breakfast ( very decent ). Oops ! No way to get any close to warm water. I decided to do it anyway because I needed a shower. It was FREEZING!. I told my husband and daughter to do it later. May be they could fix it. And the lady in the front desk ( same one ) after being surprised with my frozen shower said she would take a look and see if she could fix the problem. She did ! The rest of my family took a hot shower after breakfast ( decent ). Next day I was not afraid anymore to go to the shower. But , wait. freezing again. Got family back again down stairs to complain one more time for the shower that it was fixed after breakfast ( not that decent anymore ). Sightseeing in Valparaiso started with some bad news that my daughter forgot her cell phone charging in the room. My husband said it is OK no worries... I was not so sure ( I am Brazilian ) but I was not feeling like spoiling the day because of that. Back to the hotel came a " surprise " that the phone was anywhere to be found. Being a such small hotel with 2 or 3 people cleaning the rooms could not be that difficult to sove the problem, even with a $ 100,00 reward for whoever find it... After a series of lyes and mis communication with the manager and the staff we decided to go to the police and report to at least save the next guests... Well, next and finally the last day in the hotel we did not succeed in finding the cell phone and we had the final surprise that they would not accept credit card for payment because the machine to convert pesos in dollar was broken.... And more lyes and trying to explain such a " machine" that of course does not exist. They recommend us going to the bank , not that far way from there, to get some pesos to pay the bill. We had our bags already stored there and we came back later to "rescue them". After talking to some local people and confirm that they could not deny an international credit card we told them that we were going to pay with credit card ( even though we had the cash ready ). We start getting our bags out of the door when the manager ( the same one that assured us that nothing was stolen before in the hotel even being in his position for only 3 days... ) positioned himself in front of my husband in said: First the pesos and then the bags.
Already in very very bad mood I decided to give him some lessons of how to treat guests , especially guests who had being stolen ,. I told him that we were not " Gringos " that he could fool around. Oh well, in the end we payed with our credit card and our experience in this hotel was finally over. Sorry for the long review and I really hope you read it.
1 Thank mcarvalh2017
dcolpo1
Portland, Oregon
52
Reviewed 15 Apr 2018
This is one of the oldest hotels in Valparaiso in what was originally a private home. As others have noted - you need to be able to go up and down stairs because only 2 rooms are on the main floor. With the hotel at the and of an amazingly tiny dead-end street, you had to walk a short block to catch a cab.

I had a simple room with a peek-a-boo view of the ocean with a comfortable bed. The bathroom was tiny but manageable - other rooms were reported to be larger but this was quite nice for 1 or cozy for 2.

I never ate at the restaurant because there are a number of great restaurants nearby although I brought a few glasses of Chilean Carmenère to sip in the lobby.

The 3 staff I saw most often were very attentive and helpful and all spoke excellent English. My 4 nights there were a treat and will book there again on my next visit.
Thank dcolpo1
unclebobjim
Woburn Sands, United Kingdom
12023
Reviewed 03 Apr 2018
This is an old timber hotel in the historic art and craft area that has many character points. However, it is not modern and sophisticated,but it is in a good location for fit art loving tourists. The 'Cerro Concepcion' artistic area, with some good restaurants, is within walking distance as are several funicular railways that go down to the lower level of this bustling town.
The Buffet style Breakfast is good (usually with an interesting cake style flan as well as the normal Fruit Juice, Rolls, Bread, Yogurt etc) as is the Tapas style menu available on the terrace, which has a good view across the harbour. An ideal spot for a sundowner drink.
1 Thank unclebobjim
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Questions & Answers
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davmar70
28 January 2018|
AnswerShow all 4 answers
Response from RonC591 | Reviewed this property |
No lift and lots of stairs.
0
Votes
CORESPIRIT
18 August 2015|
AnswerShow all 2 answers
Response from MaryLouise H | Reviewed this property |
I'll bet the hotel will help with that. They arranged a driver for us when we left Valparaiso for the Santiago Airport. I would send an e-mail to them and ask them to arrange it. Good luck, I hope you enjoy your trip.
0
Votes
Room Tips
"Read reviews . Always!"
mcarvalh2017
18 Apr 2018
Read review
"Ask for room 4; best view and best access."
unclebobjim
03 Apr 2018
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"Rooms on the main floor next to the kitchen will be noisy during breakfast service."
AmiMahon
11 Feb 2018
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"The rooms on the top floor are up a narrow steep flight of stairs"
wga106
04 Nov 2017
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PRICE RANGE
US$76 - US$348 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hotel valparaiso
LOCATION
ChileValparaiso RegionValparaiso
NUMBER OF ROOMS
14
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