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Mercure Santiago Centro

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Traveller (502)
Room & Suite (198)
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About

Location
Cleanliness
Service
Value
The Mercure Santiago Centro hotel is close to Santiago's main attractions, such as Plaza de Armas, the Metropolitan Cathedral, the Palacio de La Moneda, the Mercado Central, the Museo Chileno de Arte Precolombino and the Municipal Theater. The hotel is only 33 yards from Santa Lucía metro station and 11.2 miles from Santiago International Airport. The hotel boasts comprehensive facilities for both leisure and business trips, with 142 rooms, a pool, bar, restaurant, fitness center and meeting/events rooms. Enjoy the modernity, quality and technology of a hotel that has everything you need. Enjoy the feeling of being in total control, with a dedicated team on hand at all times to help you carry out your work effectively. Hotel extras Outdoor swimming pool and fitness center available for our guests. In the center of Santiago close to Santa Lucia Hill, the metro and public transport. Convention center within the property. Complimentary breakfast from 6:30am to 10am.
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Property amenities
Restaurant
Room service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Pool
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Minibar
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Centrally Located
Mid-range
HOTEL CLASS
Hotel links
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1 285Reviews
592Photos
34Q+A
51Room tips
Traveller rating
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Popular mentions
Excellent hotel in brilliant location, very central for everything. Nice room with large comfy bed. Good breakfast with lots of choice. Staff on reception absolutely excellent, really helpful. Lovely pool with pool bar and shaded seating area. would definitely recommend
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Response from Luiz S, Manager at Mercure Santiago Centro
Responded 4 weeks ago
Dear Paynterman, We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla
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This Mercure Hotel is a shambles. Located in a dirty and very unsavoury location - if you are looking for somewhere relaxing to stay when visiting Santiago avoid. At check in, we were told that they do not offer foreign exchange service, fine, so where can we go? All of the
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Response from Luiz S, Manager at Mercure Santiago Centro
Responded 3 weeks ago
Dear petercheshire, Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I would like to clarify that our establishment is not authorized to change money, we only accept dollars as payment. Only money exchanges are authorized to carry out this transaction. I am very sorry that the service of the restaurant and breakfast did not meet your expectations, allow me to offer you our sincere apologies. The Mercure has a very attractive terrace with beautiful views of the city and this place is also commercialized for events, both internal and external guests. Whenever an event happens, our guests are advised in advance to avoid any kind of inconvenience. We are working on constant improvement projects to deliver a quality product and service to our customers. We know that some projects may be a little more annoying because of noise jobs, but that are necessary to complete the project. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for all of the inconvenience. Please rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla.
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We stayed at Mercure Santiago for two nights prior to returning to Australia. We had a fantastic experience here. Although the room decor is starting to age, the rooms are immaculate and far more spacious than modern hotels. Beds were very comfortable and the real win was the
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Response from Luiz S, Manager at Mercure Santiago Centro
Responded 4 weeks ago
Dear jlbmpms, We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla
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This is one of the few hotels we have stayed in where we can find NO faults. Fantastic front desk staff who spoke perfect English. We were upgraded as we are Accor members even though hotel had been booked via 3rd party Great room on 9th floor over looking the pool and the
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Response from Luiz S, Manager at Mercure Santiago Centro
Responded 01 Feb 2019
Dear traceyg855! Greetings from Santiago! We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla
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Think I'm done with Mercure. I recently gave them another go at their Koh Samui property last year, after a very average stay at their property in Hurghada Egypt in 2017. I've decided the properties are too hit and miss. One of the reasons I pick a branded hotel (Hilton,
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Photo provided by managementMercure Santiago Centro
Standard Room with Two Double Beds
Photo provided by managementMercure Santiago Centro
Guest room
biblioteca
The Room
Luminária soltando do forro de gesso
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12345640
do you have laundry service and cost thank you
Dear Chris P, Greetings from Santiago! Yes, the hotel offers laundry service and the amount can change according to the type of linen. In the apartment you will find a list with prices. If you have any further questions, please, contact us directly. Feel welcome! Regards, Carla.
1 vote
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Ibis location is better, but Mercure hotel itself is better Still plenty of dinning options walking distance and safely around
0 votes
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Good day from Mercure Santiago! We can make the reservation with our supplier, and send you the cost and details. In order to book the transportation service, we need your flight Information with arrival. Kind regards, Susan Lara
1 vote
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We took a taxi. Get a pre-paid ticket for a taxi inside the airport. Do not take a taxi from the street. The hotel is used to having international passengers arriving at all times and will accommodate if a room is available. There is storage for luggage.
2 votes
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Dear Guest. I suggest buying the tickets directly on the bus station, there is one that connects directly to a subway station and is very easy to do. We will gladly give all the necessary information for you to purchase tickets. It is also possible to buy on line, we will gladly help you to do this in our business center. Best regards.
0 votes
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1234567
"Book at another hotel."
"Try to get a room on a high floor"
"A room facing Cerro Santa Lucia and the Library for sunrise and sunset"
"On 10th flr, no noise issue.Fantastic view of Nat Library and Santa Lucia Hill. I don't know the noise level on lower floors."
"High floor or back of hotel keeps you away from any road noise"
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12345611
PRICE RANGE
US$91 - US$191 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
caesar business santiago centro hotel santiagocaesar business hotel santiago
FORMERLY KNOWN AS
Caesar Business Santiago Centro
LOCATION
ChileSantiago Metropolitan RegionSantiago
NUMBER OF ROOMS
142
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