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Novotel Santiago Vitacura

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Traveller (323)
Room & Suite (127)
Video (1)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Located in the most elegant and best-equipped district in the city, opposite the Americo Vespucio Garden and near by Casa Piedra and Espacio Riesco - Congresses Center - and ONU offices (FAO, CEPAL and UNESCO). Surrounded by a boulevard of restaurants, a museum and the main mall in the city - Parque Arauco, is also next to the financial and economic center of Santiago. Walking distance to Escuela Militar subway station (1,7 Km - 1,05 mile). Exits from Costanera Norte highway give easy access to the coast cities and Valle Nevado. Just 20 km (12 miles) from Arturo Merino Benitez Int. Airport, Santiago. This 4 star hotel offers 144 rooms, heated swimming pool, spa, free parking, WiFi access and gym. Our rates include breakfast. A great opportunity to enjoy a business trip or a family getaway!
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Property amenities
Pool
Free High Speed Internet (WiFi)
Room service
Restaurant
Free parking
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Breakfast included
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Sauna
Wheelchair Access
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Room features
Air conditioning
Minibar
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Residential Neighbourhood
Safe
HOTEL CLASS
Hotel links
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1 066Reviews
414Photos
29Q+A
33Room tips
Traveller rating
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Popular mentions
Nice Hotel, quiet and very well located with a very good services.The restaurant can be improved but it is good.The reception's people are very attentive and cordial.The location is close to the Costanera Center and we have a few restaurant choices within 2 or 3 blocks of there
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Review collected in partnership with Accorhotels.com
Response from Luiz S, Gerente at Novotel Santiago Vitacura
Responded 12 Feb 2019
Dear cassianobranco, Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla
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Arrived at hotel and had to bring in our own bags due to disinterest of staff and door people wanting to stay inside as it was a hot day. Friendly enough staff - limited Rnglish but seemed disinterested in wanting to deal with clients. Room air conditioning wasn't working
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Response from Luiz S, Gerente at Novotel Santiago Vitacura
Responded 14 Feb 2019
Dear SheilaLogan, Greetings from Santiago! Thank you for taking the time to share your review trough TripAdvisor. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for all of inconveniences mentioned. Our hotel does not have bellboy service, but our staff is always on hand to assist you whenever they have the opportunity to leave the reception. I would also like to inform you that our technician has gone to review the air conditioning of this apartment to ensure that it is working properly. Regarding money exchange, we have no partnership with them, we only recommend it for the proximity of the hotel and have never had any negative feedback. I'm very sorry for what happened and thank you for the warning. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla.
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We chose this hotel because we have relatives in Vitacura and are familiar with the neighborhood. It's not near the major tourist attractions but it is in a very nice, safe area, walking distance to many restaurants and boutiques (important because Santiago has a huge traffic
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Review collected in partnership with Accorhotels.com
Response from Luiz S, Gerente at Novotel Santiago Vitacura
Responded 19 Dec 2018
Dear AKtraveller163 Thank you for the great review of our hotel! It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Carla.
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The hotel makes a nice, modern impression. The room was nice enough, but the stench from the sink's drain, the toilet seat in bad shape, the walls in need of a coat of paint, the dirty windows, the lack of space for your belongings... all that gave a sense of a hotel badly in
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Response from Luiz S, Gerente at Novotel Santiago Vitacura
Responded 07 Dec 2018
Dear DavideAndrea, Greetings from Santiago! Thank you for taking the time to tell us about your experience. Please allow me to express my sincerest apologies for all details mentioned. Your comments were shared with our team. And rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Also, I would like to comment that from next year, we will be renovating the hotel apartments and common areas. The design is very beautiful and modern. I hope we can welcome you again to meet the new apartment model. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla
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Great stay Good service and good breakfast During the diner my family was attended by Jose Cortez and he was very attentive providing us a great support. Very good service provided by him and all staff but mainly by him Vitacura is a great neighborhood
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Response from Luiz S, Gerente at Novotel Santiago Vitacura
Responded 22 Nov 2018
Dear Rolfneubarth, Greetings from Santiago! We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially with Jose Cortez. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla.
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12345626
Yes there are. You can choose a Private one that take you both straight to this hotel or choose a budget one that goes for several hotels and with more people with you. For the more expensive you are going to pay around USD 25 for 2 people and luggage. Is there very cheap options like buses that takes you up to the downtown then you can take a cab. Be aware. The closest subway station of the Novotel is around 20 minutes walking.
3 votes
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Hello Jennifer, of course; Our hotel is totaly pet friendly. Small and med size are welcome! In this case do you have to pay an additional cost per day. Regards, Luiz
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Estimado Juan B, desde hotel tenemos opciones de varios tours a las viñas Concha y Toro o Cousiño Macul. Hay otros tipos de tours a otras viñas en regiones distintas. Las dos viñas mencionadas por usted son más bien viñas urbanas. Hay otras regiones cómo Casablanca y Colchágua donde se puede visitar otras viñas también muy interesantes. Los precios son variables en la medida que uno pueda eligir servicios distintos. Por lo general en promedio un tour a las viñas urbanas en la forma más sencilla, sin degustaciones ni comidas, pero con transporte incluido puede variar entre los U$ 55 y U$ 60 ( en promedio ). El hotel solamente hace las reservas bajo las indicaciones del propio huésped. Nosotros no nos involucramos con las decisiones de los huéspedes, para que ellos puedan sentirse a su propia volontad de decidir, sin ningú tipo de influencia de nuestra parte. Los recursos para tomar las decisiones más precisas el hotel dispone a cada uno de los huéspedes. Atentamente, Luiz Segala - Gerente General Novotel Santiago Viatacura
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Yes, the hotel provides this service through an external supplier. The cost is U$ 60 per person Regards, Luiz
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Olá titafirmeza, Bom dia, tudo bem? Sim, podemos acomoda-los. Sugiro que entre em contato diretamente conosco atraves de uma ligacao ou pelo email de reservas, assim lhe atenderemos de forma mais personaliazada e podemos oferecer alguma alternativa que mais lhe acomoda. No nosso site a Sra. encontrará nosso telefone e email. Estaremos esperando seu contato. Será um prazer recebe-los. Tenha um ótimo dia! Carla.
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123456
"Ask about air conditioning - is it working properly."
"East side, with a view of the Andes"
"I had a room on the end of the hall.... Very quiet"
"has handicap accessible room"
"Its nt noisy at all inspite of being in a busy area"
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PRICE RANGE
US$85 - US$154 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel santiago vitacura hotel santiagosantiago novotel
LOCATION
ChileSantiago Metropolitan RegionSantiagoVitacura
NUMBER OF ROOMS
144
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