We originally had booked Furama Waterfront but got transferred before leaving for Singapore. We had booked twin beds, but when we got to reception, they said they only had a king room available. After 10 minutes of the worker being (quite) unhelpful, he eventually managed to ‘upgrade’ us to a club twin room. The room itself didn’t seem like an upgrade - it had a lovely view from the 22nd floor, but the room itself was dated and a bit grubby. The room is only cleaned every three nights which we thought was strange, and would’ve preferred daily cleaning. The WiFi connection in the room was appalling- unable to even search on google the majority of the time! Breakfast was a positive however - a decent selection of both hot and cold, but juices served in airport style cartons was strange. The location is very good - central and can walk to Clarke Quay / Merlion area within 20 mins, and a really easy inside walk to Chinatown MRT. Overall, would try somewhere else in Singapore!…
Close to metro stations, in the heart of Chinatown. Easy walking distance to lots of attractions. Had no issues with any part of this hotel. Clean and the staff were pleasant. Would happily stay here on a return to Singapore.
We had booked for two nights and left after the first night. We knew we could get a refund but couldn’t bear another night. As other reviews say, the hotel is unloved, dingy and needs love. Those wide dark wood benches and trims are actually a chipped, scratched and stained mess. It is quite central but thee are a lot of other hotels around that are a lot better. It was dusty, sad and not well cleaned. When we went out and saw the cleaners cart there were all the different coloured cloths piled in one bucket. So the cloth that cleans the toilet is mixed with the cloth that cleans your bed and desk. No thank you. The whole point about different coloured cloths is you seperate the areas. And we checked that it wasn’t just being thrown together at the end of the shift. It looks nothing like the pics. The entire place needs a good scrub and upgrade. I don’t understand why such a well known brand would be so lazy with their property?…
Everything about this place was amazing - great location, great food choices in the area and located right near the MRT and the Bus Stop as well as just down the road to Clarke Quay. Look - the hotel itself is a little run down but the room we got was comfy, spacious, clean and tidy. I mean it was really cheap considering we would have been paying higher for a smaller room in a different hotel. I do however don't recommend the breakfast. It is subpar and to be honest, you could just go across the road to Starbucks or even across the road to have a local breakfast that's probably much better and tastier and a lot more choices. Overall, we would definitely come back again! Staff was friendly and helpful and the beds and room was comfy! Again, great location and great value.
We checked in on 18 July @ 9 pm, they gave us a room 1608 , the AC wasn’t working , so they asked us to change to room at 11.45 pm , in a rush I forgot my Bose earphone in the locker(which I’m very very sure had kept it) , it completely slipped out of my mind had forgotten it and then we changed the room to 2008.. I’m very sure someone took it from the room, after emailing them been 5 days no response from them, on calling they are saying we didn’t find it. How can it disappear? No one taking responsibility. Lousy checking. Only plus superb staff @ the lounge area , besides that would give it a pass after such an incident. Coming again to Singapore, but obviously will pass
We stayed for 9 days in one of the family rooms. Furama City Centre is one of the only hotels I found that can take 4 people in one room as it has family rooms with small kitchenette and good sized fridge, along with a queen bed, a single bed and a sofa bed. Most other hotels in Singapore seem to have a maximum of 3 guests per room which is frustrating for a family of 4. The other great option for this hotel is they have connecting rooms available if you didnt need the kitchenette. The positives: Great price if you book early, and stay for more than 7 nights, among the cheapest in Singapore but for a huge room for 4! Location was fantastic, a 2 minute walk to the Chinatown MRT station, which happens to also be at Chinapoint mall with lots and lots of food and a supermarket plus 3 minute walk to the Chinatown Markets and 15 minute walk to Fort Canning Park and the museum, or 10 minutes to Clarke Quay. The family room was on the 16th floor, the view was amazing looking out towards the Marina and at night we spend a lot of time just looking at the lights of the city. From other reviews I was worried the swimming pool was going to be small, but turns out it was more than adequate (15m long and about 5m wide) to swim and splash around for us and our kids after a hot day out and about. At the most there was 6 or 8 others in the pool but there was still more than enough room. We didnt use the buffet but when we checked it out it looked like good food and when we got room service it was pretty good too! The staff were very friendly, the concierge booked us a few taxis and the check-in and restaurant staff were all very helpful. The negatives: the rooms are pretty tired and a little dusty. Loose shelves on the wall, badly chipped furniture, tv remote not working, tired carpet. Despite this, it didnt feel unhygenic at all, just a bit run down. We felt very comfortable and happy in the room at the end of a long day touring around. Check-in was long (as other reviews have said). There is a self check in but I couldn't get the passport reader to function correctly so had to go to the desk to get help. There is an almost constant few people at check-in so you don't want to be in a hurry. And lastly, even though the kitchenette had a cooktop, there was only one pot, no frypan and no desert bowls, and also strangely no dish cloths, detergent or towel for drying dishes. Again, not a biggie but it should have been there. Overall, book early enough and I think you can't go past this place for the price vs size of the room and the fantastic location and good pool. Again, if you are a family of 4, Singapore is very hard to get a room for all of you, so the family room is perfect at a price much cheaper than most other rooms in the city. I would certainly stay here again and would recommend it to others for a very good sized value for money option in a great location.…
Where do I start, great location,Wife and I stayed here for 5 nights, breakfast every morning the food was only lukewarm at best, coffee and toast or a omelette made before your eyes was the only hot breakfast we got, no guest information booklets in the room, everything had to be booked online, the air conditioning was a joke, complained to receptionist about how hot our room was she sent a person to look at it room temperature was 25.5 degrees,was told that in all rooms that's what the thermostat was set to and couldn't be changed, he called reception and said we wasn't happy with the room temperature so we got moved to another room, this was much cooler at 23.5 degrees,would we stay here again?I think not.
Outstanding service. Lim Boon made guests feel comfortable and ensured my vegetarian diet was respected . He was amazing with all customers in the executive lounge and I returned most evenings rather than going elsewhere
We booked the executive suite and got rewarded with a well sized room with separate lounge area and a kitchenette that came with a microwave and stovetop. The king bed was HUGE and more than big enough for my husband, our 6 year old son and myself to fit in with space to spare. The method of requesting room amenities, maintenance and room service via the QR code was simple and easy and our requests were always handled very quickly. And let’s not forget the amazing view of the city skyline and the iconic Singapore Flyer. The pool and gym are both small affairs and nothing overly fancy so look elsewhere if you’re after something more luxurious and high end. As for us, the gym was more than adequate for our workouts and the pool a great source of fun in the sun for our little family. The location of this hotel makes it the perfect base for those who want to be able to access everything with ease with the MRT, buses and taxis right outside the front door. For those who like to shop or if you’re like me and just LOVE eating, well you’re in luck! You will find a plethora of shopping malls, Chinatown street stalls and hawker markets just minutes walk from the hotel! The view of the Singapore flyer and the bay area were the perfect cherry on top of an already perfect 12 day stay. A special mention must go out to Ray, Ivy and Maria! They were super attentive to all our son’s allergies whenever we were down in the executive lounge having our evening drinks and canapés. To Ray, you were kind to us when we first met you 3 years ago and you are still the most kindhearted, hard working man we remember!! We’re so happy to have met you and experienced for ourselves your work ethics and care that you provide to ALL who pass through the Furama entry. Keep up the great work!! We shall see you soon!…
I’m back for another stay at the Furama City Centre. This place is so well located close too Chinatown and the river. Breakfast is always good, the staff are friendly and helpful, especially Mae when i checked out. The pool is great to unwind. This was only a short stay but as always it was enjoyable. I’ll be back.
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