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Paradox Singapore Merchant Court at Clarke Quay

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20 Merchant Road near Clarke Quay MRT station, Singapore 058281 Singapore
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About

#40 of 377 hotels in Singapore
Location
Cleanliness
Service
Value
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids pool
Airport transportation
Business Centre with Internet Access
Car park
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Personal trainer
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Centrally Located
Languages Spoken
English, Chinese, Korean, Malay

Location

Full view
100Great for walkers
Grade: 100 out of 100
533Restaurantswithin 0 km
79Attractionswithin 0 km
6887Reviews100Q+A100Room tips
Traveller rating
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  • 200
  • 104
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Daljit C wrote a review 11 Aug
Mumbai, India50 contributions27 helpful votes
Customer care is restricted and not very friendly staff. You are on your own. Housekeeping and room service is marginal. Rooms are done up and clean alternate days, they will not even care to give you water bottles or towels. The rooms have reasonable view but obstructed by extremely dirty windows. This hotel is only selling its location there is nothing more here.
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Date of stay: August 2022Trip type: Travelled on business
Room Tip: Avoid this hotel if you want a good lounge the lounge here is pathetic
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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gary_muc wrote a review 11 Aug
Munich, Germany94 contributions13 helpful votes
Everything about the hotel was good except for an incident in the last day where it left a bitter taste in my mouth. I was a guest for 2 nights. On the last day (12 Aug 22), when I was having my breakfast, i saw the supervisor (the specky lady wearing black suit with a pony tail. I assume she was Filipino from her accent) reprimanding an old auntie waitress for some issues. The supervisor said something while she pointed her finger 1cm in front of the old aunties face. The old auntie probably made some mistake (i guess) but as a supervior/boss, It would be best if you could have a little EQ and leadership quality. Get your staff to work with you. Not work for you!! After bring repreimanded, the poor old auntie was visibly disturbed but eventually she was smiling again. Good on you auntie, do not let such kind of bosses ruin your day. Hi auntie, if you are reading this, i wish you a pleasant and great day ahead.
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Date of stay: August 2022
Rooms
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Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Fuad K wrote a review 07 Aug
3 contributions3 helpful votes
We stayed for 8 nights at the Paradox Singapore Merchant Court. The staff were very friendly, and provided service at the highest level. Water bottles were provided in abundance! Special thanks goes to Mike at the front desk. He was extremely helpful, and went above and beyond on our last day, making our trip that much easier. We weren't sure what the tipping policy was in Singapore, but Mike deserves a big one :) The hotel amenities are also excellent. The room was spacious, and the bed was comfortable. Noteworthy also was that the room came with a large bathroom, with the basin inside- a rare commodity in Singapore hotels (based on our research). Another convenience was that the Smart TV allowed screensharing from our tablets. The location of the hotel was also stellar. It's located right next to the Clarke Quay MRT station- making traversing across Singapore very easy. It's also right next to the Clarke Quay Mall, and Clarke Quay itself (along with the river). A big thank you to the hotel staff for making our stay so memorable. Highly Recommended!
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Date of stay: July 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Darryl J wrote a review Jul 2022
Huzhou, China1 contribution
We upgraded to the Executive Suite. The room was gorgeous and space is amazing. The service was also top notch as we asked the staff to surprise my folks with the upgrade which they kindly obliged with a birthday cake and card. The suite also had a spectacular view of Marina Bay. Highly recommended!
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Date of stay: July 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paradox Singapore Merchant Court at Clarke Quay, General Manager at Paradox Singapore Merchant Court at Clarke Quay
Responded 1 week ago
Dear Darryl, Thank you for sharing your positive experience. We are pleased to learn that you had a great stay and had a pleasant experience interacting with our staff. Your positive feedback encourages us to keep striving for perfection. It would be a pleasure to welcome you back for another amazing experience and to delight you with our fine hospitality in the near future. Warm regards, Kanna Karmegam, Director of Rooms
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Alison P wrote a review Jul 2022
Perth, Australia71 contributions61 helpful votes
Well located property within walking distance of Chinatown, Boat Quay and the Merlion Park. Loads of restaurants close by. Whilst the hotel is a little tired, it provided all the services you require. Nice pool area but no service. Good gym.
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MirandaMatt102 wrote a review Jul 2022
Sydney, Australia3 contributions2 helpful votes
We were a group of 11 who stayed for 5 nights. Every phase of the hotel operation was faultless. Rooms well appointed and made up each to day to a high standard. Murni and her staff of Elle, Patti & Cindy at the Crossroads Bar were professional and courteous.Murni’s attentiveness to her customers is outstanding and a great asset to the hotel. Check in/out was efficient and seamless. Concierge were always helpful and great at organising cabs. Food and service in the restaurant was to a very high standard. Everything about this hotel was first class. Thoroughly recommended Matt, Sydney Australia
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paradox Singapore Merchant Court at Clarke Quay, General Manager at Paradox Singapore Merchant Court at Clarke Quay
Responded 1 week ago
Dear Matt, Thank you for sharing your positive experience. We are pleased to learn that you had a great stay here and that you liked the food served at our F&B establishments! It is with delight to hear that the service provided exceeded your expectations. We have conveyed your positive to the Crossroads Bar as well as our concierge, and they are most motiavted. Your positive feed encourages us to keep on striving for perfection. It would be a pleasure to welcome you back for another amazing experience and to delight you with our fine hospitality in the near future. Warm regards, Kanna Karmegam, Director of Rooms
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sarah1234119 wrote a review Jul 2022
Tiverton, United Kingdom28 contributions8 helpful votes
I stayed at Paradox Court with my husband and two teenage children for a short stopover break on our way from the UK to Bali. The hotels location is ideal allowing you to walk to lots of popular landmarks including Chinatown, Marina Bay and the Quay.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Marian B wrote a review Jul 2022
Shrewsbury, United Kingdom9 contributions4 helpful votes
Sold lounge experience but it wasn’t open. Blue potato bar at the pool wasn’t open. Breakfast was poor and ran out of a few things half hour before the end. The room decor is a bit poor with nowhere to eat for two people should you order room service, as there is only one chair at a desk and tiny coffee table at the sofa. The main bar shut at 10.30pm. The lift card didn’t work all the time and we had several problems using them which was frustrating. The showers are gorgeous and the staff excellent. Just felt lacking in areas unfortunately. The pool area did not have enough sun beds and the pool surroundings was hard to walk on and it just felt a bit grubby. The water temperature was lovely though and it was a great size. The gym had excellent facilities.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Vincent Chio wrote a review Jul 2022
Singapore, Singapore1 contribution
I'm very impressed with the food quality, very well done. The service staff Amy is very attentive, helpful and makes our dining at home. I will definitely recommend it to my friends. Continue with the standard. Overall, the cafe is very pleasant.
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paradox Singapore Merchant Court at Clarke Quay, General Manager at Paradox Singapore Merchant Court at Clarke Quay
Responded 4 weeks ago
Dear Vincent Chio, Thank you for sharing your positive experience. We are pleased to know that enjoyed your dining experience at Ellenborough Market Café, and that the services provided by our dedicated staff were satisfactory. We have shared your positive feedback to Amy, who is most encouraged by your comments. It would be a pleasure to welcome you back for another amazing experience and to delight you with our fine hospitality in the near future. Warm regards, Kanna Karmegam, Director of Rooms
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Catherine a wrote a review Jul 2022
1 contribution
Food quality and variety excellent . taste very nice especially nonya food . good laksa . special thanks to service staff Amy who is attentive and friendly . she is prompt to clear our table when necessary. kudos to her excellent sevices . i will return to patronise again.
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paradox Singapore Merchant Court at Clarke Quay, General Manager at Paradox Singapore Merchant Court at Clarke Quay
Responded 4 weeks ago
Dear Catherine, Thank you for sharing your positive experience. We are pleased to learn that you had an enjoyable meal at Ellenborough Market Café, and that the services provided by our dedicated staff were satisfactory. We have shared your positive feedback to Amy, who is most encouraged by your comments. It would be a pleasure to welcome you back for another amazing experience and to delight you with our fine hospitality in the near future. Warm regards, Kanna Karmegam, Director of Rooms
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PRICE RANGE
US$203 - US$254 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
swissotel merchant court hotel singapore, swissotel merchant court singapore
FORMERLY KNOWN AS
Swissotel Merchant Court Singapore
LOCATION
SingaporeSingaporeClarke Quay / The Quays / Central Area/City Area / Singapore River/Riverside
NUMBER OF ROOMS
476
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Frequently Asked Questions about Paradox Singapore Merchant Court at Clarke Quay
Which popular attractions are close to Paradox Singapore Merchant Court at Clarke Quay?
Nearby attractions include Comedy Masala (0.4 km), BullionStar (0.2 km), and Fort Canning Park (0.4 km).
What are some of the property amenities at Paradox Singapore Merchant Court at Clarke Quay?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Paradox Singapore Merchant Court at Clarke Quay?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradox Singapore Merchant Court at Clarke Quay?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Paradox Singapore Merchant Court at Clarke Quay?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Paradox Singapore Merchant Court at Clarke Quay?
Conveniently located restaurants include Wakanui Grill Dining Singapore, The RANCH Steakhouse By ASTONS, and Haidilao Hot Pot.
Are there opportunities to exercise at Paradox Singapore Merchant Court at Clarke Quay?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Paradox Singapore Merchant Court at Clarke Quay have airport transportation?
Yes, Paradox Singapore Merchant Court at Clarke Quay offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Paradox Singapore Merchant Court at Clarke Quay located near the city centre?
Yes, it is 0.7 km away from the centre of Singapore.
Are any cleaning services offered at Paradox Singapore Merchant Court at Clarke Quay?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradox Singapore Merchant Court at Clarke Quay offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.