Great customer service given by Mr Bala at the Collection Club during our stay at the ParkRoyal Hotel. He greeted me and my wife the moment we stepped in the club for our complimentary evening cocktail. Keep up the good work! 😊
The ParkRoyal Marina Bay (PRMB) was opened end of last year following a renovation and we dropped by for a 1 nite staycation in May. The hotel was still in their soft opening phase as there are still some areas undergoing renovations such as part of the swimming pool area and the suites. Checking in was a breeze and a great delight as there is no queue, possibly due to reduced staycation guests as a result of the Phase 2 Heightened Alert. We will also like to commend the PRMB team which has always been prompt in replying our emails prior to the stay and such customer service is what makes the hotel stand out. The room we purchased was the Signature Marina Bay room, which was supposedly their highest tier room this moment as the suites are still undergoing renovation. Unfortunately the room we were being allocated did not have a direct view of the bay. The bay could only be sighted from an angle at the balcony. Within the room, the direct view was actually overlooking Mandarin Oriental instead. The room was freshly renovated and adopts a minimalist style. Though the PRMB website stated its room size as 32 square metres, it looked considerably smaller than the rooms of similar grade hotels. Also as it is supposedly a higher tier room, we are expecting a bit more furnishing such as a business desk and chair and probably a one seater sofa. The in-room fridge was however cleverly designed to be placed at a height where guests could just open the fridge without needing to bend down. One of the most essential items in a hotel room is the bed and the bed at PRMB was of a nice firmness. The washroom was of a good size where there are also a bathtub, however, the shower cubicle surface area was awkward as there was a pillar that “jagged out” and took up nearly 20% of the cubicle space. Post renovation I was also surprised to see that the shower cubicle does not come with a rain shower which is the norm in hotels nowadays. In addition, the toilet bowl was surprisingly low in height and was not very comfortable for a grown adult, at least myself. This is my second stay at a ParkRoyal within a 3 months period and it appeared that their chain is switching to filtered water tap instead of providing bottled water. Personally I prefer bottled water as I don’t trust the water quality from filtered water tap as it is largely dependent on how frequent the filter are being changed and also how frequent and intensive is the servicing done on the filtered system hoses. Though our room does not come with meals, we were given breakfast, afternoon tea and evening canapés. We are not certain if these were given due to our GHA status (as no room upgrade as ours was already the highest tier available) or if it was given to all room guests due to no dining-in in the in-house restaurants. In any case it was a very kind gesture of the hotel. Also as our room package was the Feast and Eat one which comes with a $400 credit, it was essentially 6 meals in 1.5 days (including the complimentary evening canapés etc.). While Peach Blossom food was great, Peppermint puts up a strong fight with its lobster laksa and Halibut fish and chips. There are two areas whereby some tweaking or improvements will be welcomed. Firstly it will be better if Peach Blossom could cover up their dishes with covers or cling wrap them before delivering to the room, especially in a pandemic period. Next, the food items available in the app was far lesser as compared when making a call to the hotline, as such, the hotel could perhaps consider beefing up the ordering menu in the app itself. Since it was Phase 2 HA we didn’t go around touring the hotel and the only place we went to was the pool. It was of a nice size due to limited visitors but if the hotel will to go back to full capacity, the pool might be too small for personal comfort. We went for a nite swim on the first day of our stay as we heard that there will be “stars” (lights) in the pool but to be honest it did not really awe us very much. All in all this was a great staycation to relax with lots of movies and food. Should the hotel be ranked solely based on the infrastructure it may not be able to match that offered by its more known competitors but what makes it stand out is its customer service, starting from the front desk to the room service delivery personnel and ending off with the concierge. Will I revisit again? Definitely yes and very soon in the near future.…
Bala has been wonderful & we enjoy each moment during his service. We can check anything from him & he will respond on it immediately. Good job! His attitude towards the rest too is excellent too & definitely he will ask on your well being — in making sure everything is there for you to enjoy!
Check in was a breeze at the Park Royal Collection at Marina. The room is excellent with a great bay view and we love the updated modern contemporary design. I even have a surprise from the hotel for my Birthday! Awesome team. Keep it up!
Lovely hotel beautiful facilities. If you are gha then you must ask for upgrade etc as they don't offer it. Staff very good and room very clean. Breakfast average for a hotel of this price range Great location
Came for the staycation with my wife and son. The rooms were good. Maia at the counter was very good to us. She was very patient to our questions. As we got the collection club rooms, we had many questions. More importantly, the collection club lounge was a good and memorable one. Bala at the lounge was great. He introduced and recommended the food at the lounge to us. Very good indeed. Will definitely come back again
The club collection lounge cocktail is very good and nice. First the atmosphere was great. Additionally Bala from the lounge made a difference. He introduced the food at the lounge to us. He was also very attentive to our needs. Before our drinks were finished, Bala came over to ask what we wanted next. Kudos to him. He made our visit to the lounge a pleasant one
First time at this hotel. Great hotel recently renovated beautiful garden in the enormous foyer , feels like an oasis in a busy city . Special mention for Bala in the Collection lounge , great friendly service and made us feel welcome .
Check in was fast. Special thanks to Arissa who was very accommodating to all of us guests. Super polite and easy To talk to. Check out was faster also. The food in their buffet resto is very good, choices were enough as well. Room is spacious and very clean. Looks new still. In room amenities were enough for what you need for a trip. Clothes ironing board is a plus. Cozy bed! I will definitely go back to this hotel and bring my family.
Amazing stay loved it amazing hospitality great location Great food a must stay and pool area is amazing especially at night the view is breathtaking Lovely staying at this property at marina bay Everything is close by too
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