Intercontinental Singapore, An Ihg Hotel

Intercontinental Singapore, An Ihg Hotel

Nespresso machine at Executive Suite
Traveller (3855)
Premier Deluxe Room
Room & Suite (1037)
InterContinental Singapore
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About

4.5
#6 of 345 hotels in Singapore
4.9 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.5 of 5 bubbles
Value
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Experience unrivaled luxury at InterContinental Singapore, an award-winning five-star heritage landmark in Bugis and Bras Basah. Just 20 minutes from Changi Airport, our hotel is near the Bugis MRT station, historic enclaves like Arab Street and Kampong Glam, Marina Bay, and Orchard Road. Blending contemporary design with Peranakan carvings, luxuriate in our guestrooms, enjoy Club InterContinental privileges, and savour exquisite dining. Welcome to sophistication in the heart of Singapore.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Books, DVDs, music for children
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Yoga room
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Poolside bar
Kids pool
Highchairs available
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
Sun loungers / beach chairs
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Green
Classic
Languages Spoken
English, Chinese, Filipino, Indonesian and 6 more
Hotel links
Special Offer:Summer Sale

Location

80 Middle Road, Singapore 188966 Singapore
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 98 out of 100
98
Changi Airport
16.4 km
See all flights
Seletar Airport
13.3 km
See all flights
3,687Reviews136Q+A100Room tips
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Detailed Reviews
Nimit Shah wrote a review Jun 2023
Hotel's Favourite
5.0 of 5 bubbles
My wife, 4 year old son had a blast at Intercon Singapore. Their hospitality is fantastic from the moment you walk in. The hotel is beautiful and is one of the oldest buildings. The lounge is fantastic and we thoroughly enjoyed the high tea and evening drinks. One of the amazing things was when their head butler, Mr. shrish saw my son coloring his PJ mask and then next day he did a beautiful sketch. My son loved the gift and these small things and the efforts do matter. Their breakfast is amazing as well. Overall, excellent stay and amazing service.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinental Singapore, General Manager at Intercontinental Singapore, An Ihg Hotel
Responded 26 Jun 2023
Dear Nimitshah0710, Thank you for sharing upon a most excellent feedback of your recent stay experience with us. I am greatly delighted to be in receipt of your feedback, one reflecting upon the unwavering dedication of our Team in ensuring to the most memorable experiences of our guests while with us. At InterContinental Singapore, we take pride in our commitment to the finer details of our Guest's experiences. It will be my delight in ensuring that your recognition of Shirish is shared upon with him as we take pride in his most dedicated hospitality. We look forward most sincerely to many more onward opportunities in welcoming you home with us, for your very best memorable experiences on each return mostly. -- Yours sincerely, Andreas Kraemer General Manager
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cajsawarg2016 wrote a review Jan 2020
Gothenburg, Sweden
+1
5.0 of 5 bubbles
We stayed two nights in a club floor room on level 14 with access to breakfast, afternoon tea and evening cocktails in the club floor lounge on level 2 – a real treat and relaxing as well.

The bed is one of the best I ever slept in including a very well working AC and windows are well isolated facing the busy Middle Road/North Bridge Road.

Bathroom is in beige marble, clean and fresh with a rather small shower room and lemon scented amenities.

We had a buffet lunch at the restaurant Ash & Elm located in the hotel – highly recommended. Lots a salads, fresh bread, cold hors d'oeuvres and two different warm soups and a irresistible dessert table for approx. 28 SGD/person (20% discount if you’re an IHG member). If you want you can add a main course for additional 10 SGD
.
Haji Lane and Arab Street is just 750 meter away from the hotel (a must see) and don’t forget to pay a visit to the ATLAS Gin Bar on your way back – this famous bar (No. 8th in the world of best bars 2019) with more than 1.000 different kinds of gin and an interior that’s stunning and literally jaw dropping.

The Spectra light show outside Marina Bay Shoppes (for free – 15 mins long) is worth a visit – look at their website for the schedule. We were there 30 minutes in advance (for the 20.00 o’clock show) and the seating area (wooden deck) was already half full. Afterwards almost everybody walked into the Shoppes, via an escalator into the Marina Bay Sands hotel and onwards to the Gardens By the Bay and the light show.
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Date of stay: January 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinentalSIN, Director of Rooms at Intercontinental Singapore, An Ihg Hotel
Responded 24 Feb 2020
Dear cajsawarg2016, Thank you for choosing to stay at InterContinental Singapore, and for taking the time to share your review on TripAdvisor. I am delighted you enjoyed your stay with us, in particular the well-appointed guest room, the delectable semi-buffet lunch at Ash & Elm, and the exclusive Club InterContinental lounge with its privileges including three culinary presentations daily, personalised check-in and check-out service, and a dedicated Club InterContinental Concierge team- all of which I trust you enjoyed. I am also glad our central location in the heart of Singapore brought you much convenience during your stay. We hope to welcome you back soon! Regards, Kristen Goodchild Director of Rooms
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CCHSingapore wrote a review Nov 2020
Singapore, Singapore
5.0 of 5 bubbles
The fact that I enjoyed a favourable rate was not the only reason I decided to extend my stay for another night. It was also because of the hotel’s location, its architecture and the service rendered by the team members.

After being given a warm welcome by the concierge and reception desks’ team members, I felt sure that my stay would be great. The room I was assigned to was fantastic on all counts. It was spacious and had plush furnishings and the bed was so comfortable I found myself refusing to get out of it.

Do note that you have to book a slot for the use of the pool, and weekend breakfast slots must be strictly adhered to. The team member who checked me in assisted with the bookings.

Breakfast is served at Ash & Elm on the first floor. Once again, this hotel has adapted well to the present situation. Guests are asked to sanitise their hands whilst waiting in line, before being shown to their tables. A menu card is handed to you and one gets to chose one of four breakfast sets. Service rendered is impeccable. I love how Anne, the Director of Food & Beverage, introduced herself and said to call upon her if I needed anything during my stay.

Now that is top-notch hospitality service, as with everything else in this hotel.
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Date of stay: November 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinental Singapore, General Manager at Intercontinental Singapore, An Ihg Hotel
Responded 16 Nov 2020
Dear CCHSingapore, Thank you for your time in sharing of your recent stay experience with us. It is a pleasure learning of your memorable stay with us, from our Guestroom to Dining experiences. It will be my pleasure to extend your appreciation personally to Anne, for her True Hospitality and most personable hospitality. When you may next return with us, it will be my personal recommendation to experience our Dining offerings, especially of a curated Luxury Afternoon Tea which I am most certain will be the icing on the top of our next visit. My Team and I shall be looking forward to welcoming you back with us again for many more memorable experiences. -- Yours sincerely, Andreas Kraemer General Manager
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Angie_YW wrote a review Oct 2020
Singapore, Singapore
3.0 of 5 bubbles
Decided to do a staycation at Intercon Singapore. As one of the Platinum Ambassador, had a free upgrade to another level of suite.

Somehow I feel that overall the hotel seems to have staff shortage issue.
Whenever we request for anything, it always take quite a long while before items were sent to the room. Sometimes I had to even call back to check how come the items are still not been sent.
As the intercontinental club lounge is closed, beeakfast, afternoon tea were served at Ash & Elm and evening cocktails over at the Lobby Lounge. The wait each time really needs improvement.

On one of the breakfast, there was even a strand of hair that I actually pulled out from the hash brown that I had put into my mouth. Immediately I told one of the staffs and appreciated that she offered to have the plate replaced and also the chef came over to apologised sincerely. I totally understand the tough job of all service staffs. Thus must really compliment most of the staffs are still putting on a smile despite been so busy.

Another disappointment was the sofa bed blanket was soiled and my daughter felt itchy after sleeping on it. I went to the front desk to request for change but after a long wait had to call the operator to check before they sent somebody to change it.

I had also requested for room cleaning but nobody came after 2 hours and I had to call for fresh towels because we were waiting to take our shower. When housekeeping sent over the towels, he saw the light for room cleaning was still turned on and asked if we wanted them to do it. That was already almost 3pm and we actually pressed on the roon cleaning since 1130am.

I would suggest there should be separate queue for club lounge guest and those who have no access. We all ended up having to join the long queue into Ash & Elm so what is the difference. Totally dont feel any the recognition of being in the ambassador club.

Last 2 months had also did staycation in other hotels and honest feedback Intercon Singapore stay was really a disappointment compared.
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinental Singapore, General Manager at Intercontinental Singapore, An Ihg Hotel
Responded 25 Oct 2020
Dear Angle Y, Thank you for taking your time in detailing your stay experience with us. I am disappointed to learn that your stay experience was dismayed with various touchpoints, which we could certainly have shown a better eye for detail over. Your feedback is of critical importance to our continual improvement and fine-tuning of services, and I remain committed to ensuring that these areas are carefully addressed upon. While the social climate has certainly challenged our industry in manning capabilities, it would be our endeavour to ensure the rightful stay experience shall be gifted to every guest during your stay with us in the InterContinental Singapore. I most certainly look forward to an onward opportunity to welcome you back with us for a refreshed experience. Please do not hesitate to contact me personally when you may have plans to return for a stay or dining experience with us, and I will be pleased to offer my assistance with your visit. -- Yours sincerely, Andreas Kraemer General Manager Email : andreas.kraemer@ihg.com
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jillie wrote a review Nov 2020
Singapore, Singapore
4.0 of 5 bubbles
Was a tad hesitant in booking the hotel but had the flash deal voucher and thought I needed some me time.

Check in on a Thursday was smooth and the Asst GRM came in swiftly as the queue started forming.

Had made an earlier request to pay for the upgrade to a suite but I think it was unavailable then. But unfortunately, Fiona had missed out an opportunity to upsell me club benefits as I would have willingly paid for them (knowing that there would be balance of my flash deal voucher and indeed, I have left $70+ of my voucher unutilized).

Service could be a tad more welcoming at that point though, but kudos to the breakfast team as well as the malay guy who had assisted me with my checkout and purchase of parking coupon (simply smooth, fast and smiley).

Room comfortable , with constant air temperature (some rooms can get quite cold even when you increase the temperature). Water pressure is great , I have enjoyed my shower so much during this pandemic period. I just ended finding excuses just to enjoy the shower.

Understandable that some of the amenities are removed during this period, but glad to see some essentials still there such as toothbrush/toothpaste and bedroom slippers. Would be nice if they had included disposable masks but anyway , wasn't a problem since my mask dried in time the next day. Oh and the towels were amazing too! Huge and fluffy!

The in-room spotify was a great addition, I think it might be possible to hook up to our own spotify but I was too lazy to try.

On the day of checkout, I believe housekeeping were doing pest control and knocked on my door. I think she realized it after that the room was due for c/o so she left after knocking.

Breakfast .. I am not really a muffin person but the muffins are good. The staff was very nice to offer me another bread basket but I was too stuffed. But overall, it might be more satisfying to grab breakfast at one of the cafes outside if your room doesn't come with breakfast.

Overall, it's actually quite ideal for the location. I wished I had planned better to utilize my flash deal voucher, and not relying on the staff for recommendations.
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Date of stay: November 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinental Singapore, General Manager at Intercontinental Singapore, An Ihg Hotel
Responded 24 Nov 2020
Dear jillie_sg, Thank you for taking your time in sharing a feedback of your stay experience with us. It is my pleasure to learn that of your well-enjoyed stay with us, from our Guestrooms to Food & Beverage offerings, especially so amidst the COVID-19 measures that we have implemented upon for the safety and comfort of our Guests. I am most pleased that the True Hospitality of our Colleagues continue to deliver upon most memorable stays for our Guests through these challenging times. On your return visit, please do not hesitate to write in to our Guest Relations team prior to your arrival at SINHBGuest.GuestRelations@ihg.com, that we may curate upon your stay to the best of our abilities with insider recommendations of our offerings, both within the Hotel and in our culturally-rich vicinity. It would be our endeavour to see to this for you. My Team and I look forward sincerely to welcoming you back with us again, and to curating many more memorable stays for you and your loved ones. -- Yours sincerely, Andreas Kraemer General Manager
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jasperho wrote a review Nov 2020
5.0 of 5 bubbles
Rooms were very clean and housekeeping was very attentive, came back to the room and noticed that my baby’s cutleries were nicely laid out on a tea towel.

Location of the hotel was easily accessible, located right next to the mall.

Staff throughout the hotel were always helpful.

Special thanks to Ms Ann Mapula and her team at Club InterContinental, including Ms Anna of breakfast serving and Mr Fish during evening canapés. They were really warm and attentive to my family’s needs. The service rendered by the team made our stay that much more memorable and my family and I really enjoyed the stay at InterContinental Singapore. We look forward to returning to the property.
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Date of stay: November 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinental Singapore, General Manager at Intercontinental Singapore, An Ihg Hotel
Responded 17 Nov 2020
Dear jasperho, Thank you very much for taking your time in sharing upon your stay experience with us. I am truly delighted to learn that your stay as made most memorable with our excellent Club InterContinental Team, who was able to deliver upon a most endearing stay for you and the family. You will be pleased to know that we have recently launched our Family Themed Suites, an experience especially for our families which I am certain you will most enjoy. Our Club Team will be readily available to share more with you upon your next planned return. In the meanwhile, we look forward to welcoming you back with us, and to curating many more special moments ahead together. -- Yours sincerely, Andreas Kraemer General Manager
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ASK84 wrote a review Mar 2021
Singapore, Singapore
+1
4.0 of 5 bubbles
Did a quick weekend getaway for the first time at Intercontinental Singapore. Checked in on a Saturday at about 12.30pm and the front desk was alittle busy. Things have changed quite abit these days with COVID. Booked the premium room type but I was not able to check in at the lounge, neither was there a priority check in area for members with elite status, hence I have only one option, which was to join the queue (this spoilt my first impression).

I was served by Edward Lim at the front desk and he saved the experience. Edward was patient in guiding me through the whole check in process and how things work around the hotel during this period with COVID. He provided clear and thorough guidance which was very helpful. I was lucky enough, that my room was ready at the time of check in and late check out till 2pm was offered.

Booked the Premier Suite and was assigned a room on level 10. The room is nice and spacious. It comes with a living room that is separated from the bedroom, but without a door. The living room is furnished with a work desk, a comfortable sofa where you could laze around reading a book or watch TV.

In the bedroom, there is another TV and ample power sockets to charge your devices. The king sized bed is also very comfortable for a good night's sleep. The bathroom is rather small. It comes with a bathtub and a separated shower stall.

Suite and Club Rooms come with access to the Club Intercontinental Lounge where you could stroll in anytime during their operating hours for a drink. As per Edward's recommendation, we headed there for their 3-5pm afternoon tea. The afternoon tea comes in three tier set with your choice of non-alcoholic drinks. The items served are of good quality and in generous servings. So is the Evening Canapes where another three tier set is served, but with alcoholic drinks this time round. Breakfast is also served at Club Intercontinental guests staying in the premium room types.

Location of the hotel is just next to Bugis Junction Mall and there is a link to the mall. It's a short walk away from CHIJMES and Raffles City Mall where there are more dining options available.

Enjoyed the short relaxing getaway and I thank Edward for all his assistance and providing recommendations. His service standards are truly exemplary!
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Date of stay: March 2021
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinental Singapore, General Manager at Intercontinental Singapore, An Ihg Hotel
Responded 16 Mar 2021
Dear ASK84, Thank you for taking your time in extending a review of your recent staycation with us. It is disappointing to learn of your dismayed first impression due to our changes in operations at the Lobby to accommodate for high levels of arrivals on weekends, I am keen to review upon this to identify further opportunities of our onward improvement to deliver more seamless arrival experiences for our Guests. I am certainly most pleased to learn of your enjoyable Guestroom experience, and the excellent hospitality by Edward Lim, our Front Office Executive. The true service and hospitality by a Hotel differentiates and identifies upon the intricate level of service and commitment by our team of Colleagues, and it will be my pleasure to extend this recognition to Edward personally. My Team and I look forward sincerely to welcoming you back with us to enjoy another Suite experience and many exciting dining options in our Hotel, and remain contactable for any onward advice required at all. -- Yours sincerely, Andreas Kraemer General Manager
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Anna_123 wrote a review May 2020
London
+1
2.0 of 5 bubbles
The pool was great, staff friendly, food is ok not great.

The room was great size and spacious with two double beds for my 2 and 3 yr old and my partner and me and clean. Room service was not great and a high price.

We ate at the club room for breakfast which was a good spread but wish oat milk was available. We had afternoon tea, for 2 kids and 2 adults but only got two portions of afternoon tea so had to ask for more, the afternoon tea isn't actually afternoon tea it is a poor version of the afternoon tea served in the main room which I have photoed as there is a vast difference. The club membership is a con you don't actually get the full package that you would get if you just paid for afternoon tea in the main room. The cocktails and snacks, cocktails are amazing, snacks are just odd. For the cocktails and snacks we had to hunt down a staff member to serve us for this.

I made the mistake of booking directly with the Intercontinental Hotels Group over the phone and was given a price, and agreed and didn't check the confirmation email, the price was quoted in Singapore dollars. This was my mistake I have always booked via expedia or booking.com where the price you see is the price you pay, after calling Intercontinental 5 times and speaking to different people and constantly being told contradicting things which meant i missed cancelling the booking in the set time, they booked me a room where the price changes daily until you arrive and what ever price they quote that day is the price you have to pay regardless. So luckily my credit card had a big enough allowance as we sadly ended up paying TRIPLE the price i agreed to. Their call centre staff were incredible rude and cold. And from this experience despite happily staying in the London branch with no problems, it seems Singapore is the let down of the group and I would never stay here again.
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Date of stay: January 2020
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Room Tip: Don't book directly with the hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinentalSIN, Front Office Manager at Intercontinental Singapore, An Ihg Hotel
Responded 27 May 2020
Dear AnnabelleH_12, Thank you for taking the time to share your feedback with us on TripAdvisor. At InterContinental Singapore, we take utmost pride in providing our guests with seamless and positive experiences, and I am concerned to learn that your stay with us with less-than-satisfactory. The Club InterContinental experience is a hallmark of our brand, and while I’m glad to hear that you enjoyed the breakfast offerings, I am sorry that you were disappointed with our afternoon tea presentation. Please be assured that your feedback has been shared with our team who continually seek to further improve our guests’ experience. I’m also apologise for the confusion and frustration that you experienced while booking a room with us. I would like to learn more about your experience to better understand how we can improve our standards and services, and would like to invite you to write to me at kristen.goodchild@ihg.com. I hope that we will have a chance to welcome you back again, and an opportunity to recover your impression of our hotel. Best Regards, Kristen Goodchild Director of Rooms
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estherycs wrote a review May 2021
Singapore, Singapore
5.0 of 5 bubbles
The kids really enjoyed their jungle themed room, complete with bunk beds and slide. The thoughtful kid-friendly amenities in the bathroom was a nice touch too. I particularly love the step stool that was placed in the bathroom, so that the kids could reach the tap and sink easily. The tiny human bathrobe was also really cute and nice.
Only area of discomfort was trying to get to the hotel lobby from the carpark. Due to covid restrictions, the door was locked from the inside, and we were stranded there at the carpark with our luggages and kids for quite a while. There was a number for us to call if we needed help to open the door but no one answered it. Thankfully, one of the staff was walking past the door and saw us outside the door, and he went on to open the door for us. And he proceeded to help us check in smoothly and his personable and pleasant demeanour more than made up for the earlier inconvenience. Thanks Edward Lim!

All in all, had a wonderful stay at the InterCon, and would love to go back again. Wondering what other family-friendly theme and finishing touches would they be able to create for future staycays. :D
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Date of stay: April 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinental Singapore, General Manager at Intercontinental Singapore, An Ihg Hotel
Responded 04 Jun 2021
Dear estherycs, Thank you for taking your time in sharing upon this review of your most recent stay with us. I am truly delighted to learn of your great enjoyment of our Family Suite, one put together exclusively with finely curated elements for the pampering of our little ones. Your feedback in relations to our carpark entrances have been noted upon. In view of COVID-19 measures, these stepped up measures will continually be reviewed upon to ensure a more seamless experience for the benefit of our guests as we maneuver through these requirements. I am truly delighted to learn of the excellent assistance by Edward Lim, our Front Office Executive and his well-intended support. My Team and I look forward sincerely to welcoming you back with us again, and certainly to introducing our new unique Family-themed Suites for your return visits. -- Yours sincerely, Andreas Kraemer General Manager
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Vincent wrote a review Apr 2021
2.0 of 5 bubbles
Booked a staycation on Klook for 1 night with $100 dining credits and 20% discount on F&B.

Was given a slightly early check in and late check out, however there was a very disturbing incident upon checking into the room. The instant service staff brought up a birthday cake to the room and rang the doorbell a couple of times. As I was in the shower and couldn't answer or make any response to the door, the staff decided to use his key card to enter on his own accord to the room. He must have heard the shower and realized there was actually somebody in the room. I heard him make a self exclamation "oh" and quickly exited the room. Few minutes later when I got out of the shower, I got a call telling me a staff is outside the room to deliver a cake. No admission of a mistake and the staff just pretended nothing happened to hand over the cake. It makes me wonder how can a top hotel have such poor protocols with respect to room entry procedures and zero service recovery. I didn't want to make an issue at that point so I left it as that.

Other than that, lobby service was generally cold. People just acted like they were there to do a job. No greetings or making sure guests use Safe Entry at the door. Apparently the 20% discount for F&B cannot be used together with the dining credit even though there's zero mention of such terms anywhere in the booking and the check in staff did not mention too. When given the feedback, lobby staff couldn't come up with any explanation except "it's like that". They have been running the same promotion for a long time and I have seen earlier reviews on Klook mentioning they actually stacked it, so I gave the feedback that they should really update their terms. Again, I was met with the cold response of "yeah, ok".

Only redeeming factor was the good food at Ash and Elm and the great dim sum and service at Man Fu Yuan. Otherwise a rather disappointing stay especially due to the service and incident.
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Date of stay: April 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinental Singapore, General Manager at Intercontinental Singapore, An Ihg Hotel
Responded 10 Apr 2021
Dear evokiller88, Thank you for taking your time in sharing upon a feedback of your recent stay experience with us. Your feedback is crucial to us, and for our onward improvement most certainly. I would like to take this opportunity to assure you of our strict procedures in entering upon occupied Guestrooms, and the thorough compliance to these procedures at all times for the safety and security of our Guests. In this unfortunate instance, our Colleague had mistakenly judged that you had not been in your room during the time he visited to deliver your cake amenity after following the procedures to entering upon Guestrooms. We most certainly could have followed up upon this mindfully, to ensure your understanding and comfort across the rest of your stay. I have further noted upon your feedback of our service and dining discounts, and would be keen to ensure this is delivered to better precision and hospitality. Thank you once again, for sharing upon these detailed feedback providing clear opportunities for our refinement and improvement. My Team and I look forward sincerely to an opportunity to welcome you back with us again, for a refreshed experience and one truly synonymous with InterContinental Singapore. -- Yours sincerely, Andreas Kraemer General Manager
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Answer from ger
3 contributions
I asked last time its 200++ per pax. You may email the hotel to reconfirm.
Answer from Daisy_from_Oz
Sutherland Shire, Australia235 contributions96 helpful votes
Last July they only served Prosecco (not Champagne) in the Club Lounge during the evening cocktails. It was not included at breakfast but I'm sure if you asked, you could order it at breakfast for an additional charge.
Collin asked a question Jul 2023
Hong Kong, China141 contributions39 helpful votes
Is there an Accessible room with twin beds ? I'm visiting with my grandmother.
Answer from Giulietta34
Jersey, United Kingdom459 contributions45 helpful votes
I’m sure they will have this type of access-it’s a modern hotel-and excellent!
Answer from asiatraveler57
Singapore, Singapore41 contributions70 helpful votes
Yes, but on a case by case basis. The rules for all Intercontinental hotels that have club lounges, prohibit children during the cocktail hours however, exceptions are sometimes made and in Singapore the families are seated toward the front of the club. As long as the children are well behaved and respectful, the families are welcome. If the children are running around and disrespecting the privacy of others, the families will be politely asked to leave. As a Royal Ambassador that has visited most of the clubs around the world, I support this policy and agree with some leniency for families with children.
Teresa wrote a tip 20 Jun
2 contributions
5.0 of 5 bubbles
"Add outlets by the bed! "
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JenPCole wrote a tip 19 Jun
Fort Worth, Texas17 contributions9 helpful votes
5.0 of 5 bubbles
"Breakfast is lovely. Tea is nice. Evening cocktails and canapés are very nice. "
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Voyage64111379440 wrote a tip 18 Jun
Singapore1 contribution
5.0 of 5 bubbles
"Breakfast is busiest in the last hour 9.30 - 10.30 and some queuing may be encountered so try to get there earlier than that time."
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Steph M wrote a tip 14 Jun
4 contributions
5.0 of 5 bubbles
"The hotel is close to Bugis train station, which is busy but clean and efficient and user-friendly (touch on and off with credit card)."
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Odyssey13055277947 wrote a tip 13 Jun
1 contribution
5.0 of 5 bubbles
"Try the noodles in "late night snacks" menu!"
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Not the right property for you?
There are more places to choose from in the Singapore area.
PRICE RANGE
R 5,099 - R 6,194 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental singapore hotel singapore, singapore intercontinental
LOCATION
SingaporeSingaporeBugis / Downtown Core/Downtown Singapore / Central Area/City Area
NUMBER OF ROOMS
403
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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INTERCONTINENTAL SINGAPORE, AN IHG HOTEL - Reviews & Price Comparison

Frequently Asked Questions about Intercontinental Singapore, An Ihg Hotel
Which popular attractions are close to Intercontinental Singapore, An Ihg Hotel?
Nearby attractions include Xcape Singapore (0.3 km), Chijmes (0.5 km), and Loof (0.3 km).
What are some of the property amenities at Intercontinental Singapore, An Ihg Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Intercontinental Singapore, An Ihg Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Intercontinental Singapore, An Ihg Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Intercontinental Singapore, An Ihg Hotel?
Yes, paid private parking on-site, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Intercontinental Singapore, An Ihg Hotel?
Conveniently located restaurants include Entre-Nous creperie, Man Fu Yuan, and The Lobby Lounge at InterContinental Singapore.
Are there opportunities to exercise at Intercontinental Singapore, An Ihg Hotel?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Intercontinental Singapore, An Ihg Hotel have airport transportation?
Yes, Intercontinental Singapore, An Ihg Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Intercontinental Singapore, An Ihg Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Intercontinental Singapore, An Ihg Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
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